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The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
Location Service and attitude. No internet working - wifi or hotel computers out of order
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
The rooms, designs and the hotel staff. no nothing
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
the view. excelent deco. no ice machine
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
Eloquent, classy, clean and helpful!
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
The staff were extreemly helpful!
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
The hotel is in a convenient location. It is very clean and the staff is very friendly.
Located close to the Spanish Steps
Hotel is stylish and clean and there's an old world grandeur about it which I liked. Bed was very comfortable and restaurant area on second floor was very pretty. I enjoyed my stay overall. Room and bathroom assigned to us were just slightly too small I think. But otherwise it was fine. We discovered that there is a lift that takes you up and down the Spanish Steps too late. The hotel staff did not tell us about it which I found odd. Although the hotel is central, psychologically, the thought of all those steps is a little offputting - it's not the sort of hotel you feel you can just nip back up to in a minute. I think the hotel should at least inform you about the lift on your arrival.
Excellent staff--especially the duty managers and concierge staff. While our room was very comfortable, it was a tad smallish (appeared to be built for a single bed yet had a king wedged into it.)
The most important thing about this hotel is its location. It is located exactly on the Spanish Steps I thought the rooms were small and were overpriced.
I loved everything about the hotel. The rooms were great and the beds were sooo comfortable. We had been in Italy for a couple weeks and it was the best place we stayed at!!
The location Oldish
It is a pleasant hotel over all , the roof top cocktail bar and the breakfast areas are in keeping and enjoyable ares of the hotel , but there are areas within the hotel starting to need a little attention . This hotel is rated 5 star and I expect it to perform to it ratings , it fell short of its ratings ,compering with many other 5 star hotel I have stated in , hence to the value.
hotel staff,cleanliness,posision in Rome The price was very hi for the offer.I accepted trough booking.com because of transcripcion and pictures, witch vere unapropriate. This is second time the same thing with booking.com reservation.First time hapened with Hotel Starhotels Splendid in Milan!! You should do something.
the best was the location, this is out of question, amazinf spot, but for the price thge hoytel was just ok, and the service just ok as well there is nothing really bad but to my advice trhe people working there do not know thar tjere is alot of unemployement now in Europe.........
small room very small bathroom not a 5 star room lucky to rate 3
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
Hotellet og især værelserne var meget pæne og rene. Personalet var yderst kompetent og meget venlige og hjælpsomme. Morgenmadsbuffeten var fin og der var rigtig mange valgmuligheder. Der var intet at komme efter
Hotellets beliggenhed på Via Veneto tæt på metroen og kun 500 meter fra Den Spanske Trappe gør det nemt og hurtigt at komme rundt til Roms kendte seværdigheder. Hotellet er lidt gammeldags indterettet, men det kompenseres af god plads på værelserne. Hotellet råder ikke over værelser med balkon selvom det ellers fremgår af Booking.com´s liste
Jeg syntes det var rigtig skidt, at vi ikke kunne få vores værelse den første dag og blev sendt videre til et andet hotel af væsentlig ringere standard.
God central placering tæt ved Trevi fontænen, Pantheon og den spanske trappe i et flot kvarter, og med masser af gode butikker indenfor rimelig afstand En enkelt elevator virker i underkanten for dette hotel, men det er jo sundt med trapper, og så kunne der ved ankomsten være behov for at der blev tændt for aircinditioneringen, men der var ikke behov for det under resten af vores ophold.
Det var et behageligt hotel med tiltalende rum og et venligt, forekommende personale. På værelsets tv kunne man ud over rædsomme italienske quiz-kanaler, som jeg ikke forstår, kun se BBC World, som bortset fra England har meget få europæiske nyheder. Det er for dårligt. Hotellet driver og anbefaler sin egen restaurant udenfor på gaden, som jeg prøvede én gang. Den var både dyr og usædvanligt ringe og må frarådes på det bestemteste.
God beliggenhed med gå-afstand til stort set alt i Rom centrum, venligt og hjælpsomt personale, rent og pænt. Dejlig restaurant med lækker varm mad og god betjening. Beskrivelsen med luksus-dobbeltværelser bør nedtones - den eneste luksus er jacuzzi, men et ældre af slagsen. Værelset er for lille i forhold til luksus-beskrivelsen, der mangler en ordentlig stol at sidde i. Læselamperne ved sengen giver for dårligt lys at læse ved, når man ligger i sengen. Morgenmaden bør forbedres dramatisk - den har ikke engang klasse til et tre-stjernet hotel (mangler flere slags brød og yoghurt, frisk frugt, bacon, flere slags ost/pålæg). Tv'et på værelset bør udskiftes med et større og mere moderne fjernsyn med oversigt over de forskellige kanaler, tre-dobbelte termoruder mod gaden påkrævet, da der er en del støj også om natten. Et lidt højere placeret håndtag til opstigning af badekarret vil være en stor hjælp.
God beliggenhed, Rent og pænt værelse og badeværelse.Meget venligt personale.Eneste anke er at morgenmaden er lidt kedelig.
Værelserne var i særdeles god stand, meget høj renlighedsstandard. De kvindelige receptionister gjorde en flot indsats - proffesionel, dygtig og meget engageret. Jeg ændrede datoerne for opholdet inden ankomst - det blev håndteret perfekt med svarmail og alt Morgenmaden burde opgraderes til et højereniveau - evt. mod et tillæg i prisen. Den mandlige receptionist burde udskiftes - han arbejdede på et meget lavere niveau end de andre. Forvirret, uden overblik og med en malplaceret og fjollet humor
Venligt og hjælpsomt personale. Virkelig god central beliggenhed. Fint, rent værelse. God service. Mere sund morgenmadsbuffet - f.eks. frisk frugt.
Meget velfungerende hotel, rent og pænt. Personalet yderst hjælpsomme og venlige. Skøn beliggenhed
Beliggenhed Der burde være en international morgenmadsrestaurant.
Super beliggenhed, sødt og venligt personale og en dejlig lys suite 405. Airccondition/varme i suitens soveværelse virkede ikke. Kun stuen anlæg virkede. Kunne ikke bade i varmt vand om morgenen, når andre gæster badede. Kun italienske programmer på TV. Meget dyr morgenmad.
Dejligt centralt hotel. Priserne på hotellet dog meget høje, over 100 kr for en kop kaffe, en croissant og en juice. Venligt personale.
Ligger tæt på seværdigheder og i meget hyggelige omgivelser. Terassen på øverste etage var absolut et ekstra plus. Skulle måske være lidt ekstra 'pampering' af gæsterne. Det er trods alt anført som 4-stjernet.
Beliggenhed kan næsten ikke være bedre. Lige i "navlen" af alting! Vores første nat i et værelse ved siden af elevator var søvnløs pga støj fra denne. Så nævn i booking at værelse op ad elevator ikke ønskes. Reception var hurtig til at flytte os på nyt værelse dagen efter.