Jeg havde set frem til at opholde mig på hotellet , men blev henvist til et andet hotel 100 m derfra selvom jeg havde booket mit hotel i september måned og hotellet ikke gav mulighed for at ændre/anulere bookingen uden det skete til fuld pris. Trods dette tillod hotellet sig at omplacere os uden kompensation. At man er sikret et hotelværelse på hotellet når det er booket på disse restrektive betingelser med fuld pris for afbestilling
Personalet var meget venligt og de talte flydende engelsk
God service.Rent og stort værelse. Delicate retter på spisekortet samt dejlig morgen buffet. God beliggenhed. Hotellet er lidt slidt i forhold til den relativ høje pris.
Hotellet havde en fantastisk atmosfære og passede perfekt ind i beliggenheden på Via Venetu. Skøn beliggenhed. Skønt værelse
Hotel was centrally located. Staff was very courteous and helpful.
Expected more for the value... Air condition didn't work, no hairdryer in the room
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
the location poor quality for a 4 star hotel
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
Der er en excellent service fra start til slut. Dog kunne der godt være et større udvalg til morgenmaden, eller mere varieret. Som nævnt ovenfor kan morgenmaden godt varieres, så det ikke er det samme hver morgen
Udemærket hotel, pænt og i orden og ikke mindst ligger det godt! Morgenmaden var ekstrem ringe og med et meget lille udvalg. Af de luksushoteller vi har besøgt igennem tiden var dette absolut bunden.
Al service og faciliteter var udmærket, beliggenheden fin, - altså til det vi skulle bruge den til. At man ikke reklamerer en køkkenchef op med annoncer og plakater på hotellet. Det gav mig og min kone store forventninger i forbindelse med den middag vi "spiste" på hotellet. Her blev vi begge to dybt skuffede, vi valgte to forskellige forretter- 2 forskellige hovedretter og 2 forskellige desserter. Det var faktisk kun min forret der smagte af noget. Resten smagte enten ikke af noget eller direkte dårligt. Jeg vil sikkert anbefale hotellet, med undtagelse af middagsmaden.
One of the very best hotels we've ever stayed in, almost faultless
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
I really enjoy hotel , room were nice Clean less the bathroom
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
Wonderful staff with first rare service.
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Vi havde 2 rum og det var fint for vort barn. Kan godt lide gammelt hotel. At hotellet har vor reservation naar vi kommer. Det var ikke tilfaeldet. Meget kluder og daarligt rum som start. Bad feeling. Ikke posetiv reaktion fra personale selv om vi havde den danske reservation med.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
The staff were extreemly helpful!
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
Eloquent, classy, clean and helpful!
The hotel is in a convenient location. It is very clean and the staff is very friendly.
The very comfortable, spacey room. The expensive breakfast. We are little eaters and 16 euro for a cup of coffee and a croissant is a lot of money. Breakfast should be included.
The hotel was located in via veneto which is a high class area and near most must see attractions such as Burghese Gardens, Spanish Steps and Trevi Fountains. The hotel was newly re-desined from the inside and the price was raltively lower than similar luxury hotels. My wife and I spent the first days in our honeymoon in the hotel and we liked it very much. The staff were not frinedly as they should be in this 5ive star hotel. The tourist info desk staff were not available all the time.
I liked the hotel itself, the service, the location and the view out of the balcony, which is absolutely fantastic, from my perspective.
We got upgraded to a suite, which was fabulous. Location of hotel was very good. Certainly a luxury hotel. Reception staff were okay, but they were rather arrogant and a bit slow ! Also, wanted to charge us the total price on a daily rate, rather than for our full stay !! Check your bill carefully at the hotel. Mini bar prices were outrageous and the breakfast price was very high, so we ate out.
Good location, very good staff, good sized rooms, very safe place of Rome(opposite the hotel is an embassy of USA, so you can feel yourself safe), good restraunts all around, taxi station is near the hotel, so you just need 7-10 euros to go to any sightseeings, Trevi fountain is 7 min. of walk, Hard Rock cafe is just around the corner The breakfast could be more assorted, I think the housekeeping could put the slippers in the room, there were not
It was clean and the staff were pleasant, wifi internet excellent. Fantastic location. Upgraded from a double deluxe to grand deluxe as it was our anniversary. It needs tea and coffee making facilites, as the room service is expensive as is the mini bar. The breakfast was very expensive and of a poor standard.
yes no coffee maker,safty book was broken and no body repair it and it was difficult for me to keep coming down ,no enough warming of the rooms and tape water wasnot hot especially during night and no replacement for the used glasses and i dont like the toilets it need tobe redesinning
Staff were very friendly and helpful. Housekeeping did a wonderful job on the room every day of our stay. Bar in the hotel was a little pricey however, the rest of the stay was fantastic
I did like the position of the hotel which is rather quiet after along day in the city noise. The room was comfortable . yes ,I did expect a little bit of a 'welcome' token in the room such as one flower or a 'basket of fruits' when booking a 'superior room'.
The hotel was in a very popular region, closed to many attractions. The hotel staff were very friendly. The rooms were nicely decorated in Italian classic style. The heating system was not working! We had two "cold" nights in the centre of Rome.
room service was very good The hotel need to have a waterpool,if it will be possible
the breakfast does not correspond to it's very high price
Everything at the hotel was superb.
great placement to go anywhere in Rome. bar + resto at top floor is amazing view!! a bit old style hotel and it was written that there is a gym + spa, but they are very old and small....
The interior decor was very attractive. It is convenient although located in an unattractive piazza. Excellent air conditioning which is important in August. The hotel could have included a continental breakfast in the room rate.
The hotel is near from everything and the food is very nice. Booking.com has many comments about bad service employees ... I think only three people have this bad reputation ... one of these is an old man and another is a very young woman working for breakfast...they are very angry. Another employee is a young man working at the terrace restaurant and thinks he is the most ... all other employees are very careful and helpful.
the hotel was great. professional staff. excellent and convinient location n/a
The location is good and from the roof terrace you have a nice city view. We had room 212, located next to a service room where at 05:00 in the morning sound of voices and TV came thru the adjoining door.
the fact that is at the centre of rome
The hotel was undergoing a TOTAL renovation. Scaffolding on ALL the windows. The pool was out of commission. The rugs and furniture in all three rooms we were shown were in tatters and stained. VERY cagey reception with NO disclosure of the state of the place. Finally after many attempts, the manager arranged for us to switch to a sister hotel which was fine. This was after many unreturned phone calls and being told she was unavailable. Only after I informed her that I was a journalist did anything progress.
Balcony of deluxe suite No bbc, cnn etc for news. no English speaking tv shows
Location was excellent. Hotel was clean. All employees were very friendly (parking, front desk and room service). Hotel policy not family friendly for families larger than 4. We are a family of 5 (3 small kids). Hotel wants families such as ours to book two rooms (no more than 4 people per room). It is already expensive to travel as a family. This is not where hotels should be placing their effort to make an extra euro.
clean hotel over-all. bathroom tiles could be cleaned up a bit. location-the street it is on is a bit grim.
I like the location of it and the worm design and the lights and the rooms are comfortable Yes there is no wirless in the hotel and there a computer in buisness center only one and its mouse doesnot work good
We had an interconnecting family room which was well appointed and the bathrooms were very nice. The downstairs spa is great but the gym is not really a gym with just a treadmill and a weigh station. The bar and restaurant are good and the location is excellent - 15 min walk to main shopping area and plenty of restaurants nearby.
A very modern & quiet hotel, out of the main city, but easily accessible to bus & metro. Staff were friendly and helpful The hotel was very expensive for drinks & food, and this clearly obvious with hardly anyone in the bar or restaurant.
The Hotel is located close to the metro and in a great location for shopping and access to the sites. The hotel has been renovated and is very funky Bar & Restaurant staff where very poor. Sat for 15-20 minutes and never got offered and service.
Generally everything was ok only one complain, pls see below no i-net connection in the room, price for i-net use for common PC was Incredibly high, PC are very old
Amazing design. Luxury
This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto). This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto).
The hotel exceeded my expectations in every way. The staff was excellent....helpful and very friendly. The young man tending bar at the rooftop bar, Lorenzo, was exceptional. Pay him a visit. No complaints
Excellent staff--especially the duty managers and concierge staff. While our room was very comfortable, it was a tad smallish (appeared to be built for a single bed yet had a king wedged into it.)
small room very small bathroom not a 5 star room lucky to rate 3
hotel staff,cleanliness,posision in Rome The price was very hi for the offer.I accepted trough booking.com because of transcripcion and pictures, witch vere unapropriate. This is second time the same thing with booking.com reservation.First time hapened with Hotel Starhotels Splendid in Milan!! You should do something.
The location Oldish
best location and service.
Located close to the Spanish Steps
It is a pleasant hotel over all , the roof top cocktail bar and the breakfast areas are in keeping and enjoyable ares of the hotel , but there are areas within the hotel starting to need a little attention . This hotel is rated 5 star and I expect it to perform to it ratings , it fell short of its ratings ,compering with many other 5 star hotel I have stated in , hence to the value.
I loved everything about the hotel. The rooms were great and the beds were sooo comfortable. We had been in Italy for a couple weeks and it was the best place we stayed at!!
Hotel is stylish and clean and there's an old world grandeur about it which I liked. Bed was very comfortable and restaurant area on second floor was very pretty. I enjoyed my stay overall. Room and bathroom assigned to us were just slightly too small I think. But otherwise it was fine. We discovered that there is a lift that takes you up and down the Spanish Steps too late. The hotel staff did not tell us about it which I found odd. Although the hotel is central, psychologically, the thought of all those steps is a little offputting - it's not the sort of hotel you feel you can just nip back up to in a minute. I think the hotel should at least inform you about the lift on your arrival.
the best was the location, this is out of question, amazinf spot, but for the price thge hoytel was just ok, and the service just ok as well there is nothing really bad but to my advice trhe people working there do not know thar tjere is alot of unemployement now in Europe.........
The most important thing about this hotel is its location. It is located exactly on the Spanish Steps I thought the rooms were small and were overpriced.
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The staff at the Eden are excellent, especially the very helpful and knowledgeable concierge. The rooms are pleasant, clean and well-maintained and the view from the restaurant is gorgeous. The hotel is located at the top of the Spanish Steps, which means you either have to like to walk, or you're taking cabs everywhere. The upside is that it's very quiet.
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
Jeg syntes det var rigtig skidt, at vi ikke kunne få vores værelse den første dag og blev sendt videre til et andet hotel af væsentlig ringere standard.
Hotellet og især værelserne var meget pæne og rene. Personalet var yderst kompetent og meget venlige og hjælpsomme. Morgenmadsbuffeten var fin og der var rigtig mange valgmuligheder. Der var intet at komme efter
Det var et behageligt hotel med tiltalende rum og et venligt, forekommende personale. På værelsets tv kunne man ud over rædsomme italienske quiz-kanaler, som jeg ikke forstår, kun se BBC World, som bortset fra England har meget få europæiske nyheder. Det er for dårligt. Hotellet driver og anbefaler sin egen restaurant udenfor på gaden, som jeg prøvede én gang. Den var både dyr og usædvanligt ringe og må frarådes på det bestemteste.
Hotellets beliggenhed på Via Veneto tæt på metroen og kun 500 meter fra Den Spanske Trappe gør det nemt og hurtigt at komme rundt til Roms kendte seværdigheder. Hotellet er lidt gammeldags indterettet, men det kompenseres af god plads på værelserne. Hotellet råder ikke over værelser med balkon selvom det ellers fremgår af Booking.com´s liste
God central placering tæt ved Trevi fontænen, Pantheon og den spanske trappe i et flot kvarter, og med masser af gode butikker indenfor rimelig afstand En enkelt elevator virker i underkanten for dette hotel, men det er jo sundt med trapper, og så kunne der ved ankomsten være behov for at der blev tændt for aircinditioneringen, men der var ikke behov for det under resten af vores ophold.
Meget velfungerende hotel, rent og pænt. Personalet yderst hjælpsomme og venlige. Skøn beliggenhed
Venligt og hjælpsomt personale. Virkelig god central beliggenhed. Fint, rent værelse. God service. Mere sund morgenmadsbuffet - f.eks. frisk frugt.
God beliggenhed med gå-afstand til stort set alt i Rom centrum, venligt og hjælpsomt personale, rent og pænt. Dejlig restaurant med lækker varm mad og god betjening. Beskrivelsen med luksus-dobbeltværelser bør nedtones - den eneste luksus er jacuzzi, men et ældre af slagsen. Værelset er for lille i forhold til luksus-beskrivelsen, der mangler en ordentlig stol at sidde i. Læselamperne ved sengen giver for dårligt lys at læse ved, når man ligger i sengen. Morgenmaden bør forbedres dramatisk - den har ikke engang klasse til et tre-stjernet hotel (mangler flere slags brød og yoghurt, frisk frugt, bacon, flere slags ost/pålæg). Tv'et på værelset bør udskiftes med et større og mere moderne fjernsyn med oversigt over de forskellige kanaler, tre-dobbelte termoruder mod gaden påkrævet, da der er en del støj også om natten. Et lidt højere placeret håndtag til opstigning af badekarret vil være en stor hjælp.
God beliggenhed, Rent og pænt værelse og badeværelse.Meget venligt personale.Eneste anke er at morgenmaden er lidt kedelig.
Værelserne var i særdeles god stand, meget høj renlighedsstandard. De kvindelige receptionister gjorde en flot indsats - proffesionel, dygtig og meget engageret. Jeg ændrede datoerne for opholdet inden ankomst - det blev håndteret perfekt med svarmail og alt Morgenmaden burde opgraderes til et højereniveau - evt. mod et tillæg i prisen. Den mandlige receptionist burde udskiftes - han arbejdede på et meget lavere niveau end de andre. Forvirret, uden overblik og med en malplaceret og fjollet humor