Saint Helier hoteller

Fordele: Good facilities well known to us

Ulemper: Nothing

Fordele: Very well satified with the breakfast and comfort of room.

Ulemper: Balcony on room 128 not complete.ha

Fordele: Friendly staff

Ulemper: Location

Fordele: Most staff good. Few grumpy ones. Reception staff knowledgeable and helpful. Swimming pool complex good clean very nice

Ulemper: Such a waste of resources. From taking towels everyday to not using the facilities to their full potential. Bathroom terrible

Fordele: The spa and also the spaciousness of the property. The adjoining door between mine and my friends room was handy because he has mobility issues.

Ulemper: Room was a bit cold at night but i was offered a heater.

Fordele: Spa beautiful. Nice staff on the whole. Lovely room but had opted for a spa room for our anniversary so can't speak for other rooms.

Ulemper: The choice of restaurants was practicality nil as the speciality one was closed at least on Monday & Tuesday & possibly other nights. The remaining so called" Garden restaurant" was really a café. Open all day but not changing its status in the evening by even table clothes or candles. Cramped & noisy, average food. Poor lighting & decor. The door leading to the garden & patio means people walking in between tables & draughts for customers. A large ice cream fridge & revolving cake display do nothing the overall ambience. What a place to spend your 20th anniversary meal. No other choice as torrential rain & other options too far anyway! Also be aware there is a ten percent service charge on bar & restaurant & even for a daily newspaper delivery outside the door!

Fordele: Food was delicious

Ulemper: My bed wasn’t the most comfortable

Fordele: Facilities including bars and restaurants very good. All staff excellent, obviously very well trained in customer service. Good parking. Overall a pleasant stay.

Ulemper: Room not very well lit. Room a little dated but clean. Only a small criticism.

Fordele: Hotel was spotless and the staff were extremely helpful and courteous

Fordele: Good choice of breakfast and friendly staff.

Fordele: Der var bestilt et dobbeltværelse men fik et lille værelse med 1,5 mandsseng og ingen aircon. Efter klage og efter 2 dage fik vi et twinroom med aircon.

Ulemper: Første anviste værelse. Morgenmad var fin men ellers var maden ikke noget særligt.

Fordele: Relaxing atmosphere

Ulemper: Prices are very high..food very expensive

Fordele: Pleasant surroundings, very helpful staff. Food was very good. Very nice secluded pool. Short walk into st Helier.

Ulemper: Could have a better shower

Ulemper: Room looked a little tired. Would benefit from being updated.

Fordele: The staff were very friendly and helpful. The room was clean and the bed was large and comfortable. The bathroom was a good size. The restaurant served excellent meals and the service was very good. I recommend the hotel and would stay there again.

Ulemper: Everything was excellent.

Fordele: Bed very comfortable. Shower hot and powerful.

Ulemper: The service at breakfast - coffee pooped over a friend’s hand one day and then my glasses another. Some staff not at all attentive. Long wait to get their attention to request hot drinks and instead of taking the tables order for alternative eggs (poached, scrambled) they could seem to only cope with one at a time meaning we were all eating ‘on our own’ :( Some staff however on a different morning were quite the opposite and exceptionally good.

Fordele: Breakfast staff could be better trained to cope with friendliness and work load. Two years running there has not been enough of the brown cut loaf to go round. It is always finished when we get there and they do not have another. Otherwise food pretty good. Eggs could do to be softer. They are cooked and left on a hot plate and are therefor hard by the time I came to take them Reception staff are good, bedroom staff very helpful and friendly.

Fordele: Breakfast was very good with a varied choice for all tastes

Ulemper: Bathroom was chilly...heated towel rail would have helped

Fordele: Nice room very clean, staff were excellent, and helpful food was superb

Fordele: breakfast was a little basic room was clean and staff helpful the receptionist was really helpful and nice.

Ulemper: was a little dated but was clean and tidy and staff nice

Fordele: Value for money. Good hotel and the staff were very good.

Ulemper: More toiletries in the room.

Fordele: This is the best hotel we have stayed in for along time, very clean, rooms have every thing you want, management & staff very helpfull, will be comeing back in june for alonger break. Thank you all for a very enjoyable stay.

Ulemper:

Fordele: Pleasant place, comfortable beds

Ulemper: The walls were a bit thin, as I could hear the couple in the room next door...

Fordele: The hotel was clean and welcoming, and after a busy day very comfoting. A very good base.

Ulemper: The only thing that could have been improved for me, As i dont walk to well it would have been wonderful if there had been a bus service. Not every one would agree, but one nearby would have helped me.

Fordele: Helpful Staff.

Ulemper: No airconditioning in the room and our bathroom was no more that a small oblong with toilet at one end and shower at the other. The sink was in the main bedroom/

Fordele: Friendly staff

Ulemper: Evening meals not a very high standard

Fordele: hotel staff frienndly very helpful, room had mildew above the bed and in the bathroom, had a main meal on the sunday very poor, expensive

Fordele: Friendliness of staff. Quick breakfast service

Ulemper: Hairdryer kept cutting out.

Fordele: Friendliness and help given by all members of staff. Food quality was very good and portions very good. Very relaxing hotel.

Ulemper:

Fordele: The rooms were clean and comfortable. Staff at the reception were very helpful.

Ulemper: The shower in the bathroom was appalling and staff at the breakfast could not speak English so some orders were wrong, otherwise very nice.

Fordele: Very friendly hotel, rooms cleaned daily, we had a premier room which was worth the little extra.

Ulemper: None

Fordele: Værelset var stort og dejligt. hele hotellet var rent og hyggeligt, og nem at komme op og ned i.

Ulemper: Deres internet var ikke til noget, der var lovet internet på værelset hvilket der ikke var, man skulle side i res. hvis man ville på nettet.

Fordele: Friendly staff, clean facilities and great breakfast.

Ulemper: No shaver mirror in bathroom , no ramp to reception, needed when pulling cases, existing ramp appeared to be for restaurant.

Fordele: Comfortable rooms.efficient staff

Ulemper: A little out of the centre.Would definitely book again

Fordele: For meget Britisk Breakfast, der burde være lidt mere europæisk Specielt brød og ost

Fordele: Very comfy bed. Very nice breakfast.

Ulemper: Walls between rooms were quite thin, as heard neighbours.

Fordele: The hotel was very nice staff were great

Ulemper: View out of our bedroom window was not so great.

Fordele: Impressive entrance to hotel restaurant excellent staff excellent catered well for gluten free

Ulemper: Room size was small ...looking out onto a brick wall !!limited channels on t.v. internet access intermittent..no air conditioning ..

Fordele: Clean and very pleasant hotel Food was well cooked and appetising Beds were very comfortable

Fordele: Breakfast was good quality, staff were friendly, location is good a ten minute walk from the heart of St. Helier.

Ulemper: At breakfast a little more choice in cooked items would have been nice as there were no hash browns or scrambled eggs.

Fordele: Great breakfast, good breakfast staff. Beautiful lobby and reception. Location is good, only a 7 minute walk if you walk extremely fast.

Ulemper: Room is extremely underwhelming compared to the rest of the beautiful hotel. An amenity in hotel room didn’t work and when informing the receptionist they did not seem to care. Did not feel the hotel is good value for money at all.

Fordele: Friendly,clean,excellent breakfast ideal location for the town

Ulemper: Everything was fine.

Fordele: The room was good , bathroom was clean

Ulemper: Room too warm, we turned the heating off when we got in the Room and opened the windows but the extractor was just outside the window so was a little noisy

Fordele: Biscuits and water placed beside beds at night

Ulemper: Most of the reception staff were unfriendly and unhelpful. Breakfast overpriced and poor selection.

Fordele: Bed is good and comfy.

Ulemper: but room size and facilities is really not worth it.

Fordele: The restaurant staff were fabulous

Ulemper: The spa was smaller than expected. Would have like to lie in a lounger by the pool

Fordele: The DVD selection

Ulemper: Having to walk through reception to get to the pool

Fordele: Best cooked breakfast in a long while! Great pool area and the restaurant was fantastic. We'll be back!

Fordele: We stayed in a junior suite for 3 nights and it was wonderful. A lovely massive comfortable bed with comfortable pillows - a great lounge area with an extremely well stocked bar; a very sumptuous marble bathroom with a 'his and hers' large shower, plus a big bath with taps in the middle! We ate in the bar every night and it was very high quality food; service and a nice atmosphere. There was also a turn down service and lovely shortbread every night. The hotel was well situated, being only a short walk into the centre of St Helier. We were worried about parking at the hotel, but had a space every night. Breakfast was great too. A lovely boutique hotel with lots of time spent on fine detail. We would definitely go back there!!

Ulemper: The car park was a bit tight to drive up the ramp, but not a problem really.

Ulemper: Annoying music in the pool area If booking direct with hotel breakfast would have been included This wasn’t the case when booking through booking.com

Fordele: perfect stay, staff were exceptional as was the facility's bar men in the bar area could not be faulted we were a large family group but nothing too much trouble for them

Ulemper: pool temperature too cold

Fordele: Wonderful hotel with good facilities for a small city centre property. Wonderful restaurant. Lovely spa

Ulemper: Location. While it is easily walkable to St. Helier centre, the immediate vicinity is very uninspiring, not helped by the renovations being undertaken next door. These renovations also meant the small outside pool was often very noisy. Car park access is up a very tight ramp meaning car scrapes are common.

Fordele: Friendly great breakfast service and food. Bed majorly comfortable. Good location.

Ulemper: Can’t think of anything

Fordele: Staff were exceptional in all areas. Restaurant food superb.

Ulemper: It would have been nice to have had a fridge in the suite we stayed in for cold drinks...

Fordele: All the staff were lovely and really helpful. The breakfasts were great whether you chose the Full English or the Continental. We ate in the restaurant as well and the food was fantastic quality and lots of choice for everyone.

Fordele: The evening meal was excellent as was the breakfast

Fordele: The staff were really lovely. The food was fabulous, very large portions

Ulemper: Location being uphill was difficult

Fordele: Very friendly staff

Ulemper: Bed and pillows and quilt could have been more comfortable

Ulemper: Noise from traffic on main road

Fordele: The room was clean; tidy and well appointed. It was always serviced promptly

Ulemper: The A9 road is rather noisy.

Fordele: Staff were friendly and helpful. Food was well cooked, tasty and always freshly cooked.

Ulemper: Our room was on the fro t if the property which meant road noise was a problem with the window open (no air con in our room)

Fordele: Lovely hotel, friendly staff and a service.

Fordele: The breakfast was terrific in quality and quantity. Also the restaurant served great meals at a reasonable price in the evenings. The staff in the restaurant was superb.

Ulemper: Due to an unusual floor plan, most guests will have to use stairs to get between their rooms and the elevator on each floor. This did not bother us, but it may be a challenge for those with mobility issues.

Fordele: Very clean and welcoming. Bar area was nice and food excellent.

Ulemper: Nothing

Fordele: Most of our stay including the hot tubs, table tennis and lovely gardens. The food was fine and well presented, Dining room staff were very pleasant

Ulemper: On arrival a rude ,cold unhelpful receptionist who did not give us any information about the hotel. Apart form the receptionist we enjoyed our stay.

Fordele: Every thing so laid back and comfortable. Staff so nice and friendly and obliging.location just perfect.we loved everything even the food. I think a lift is all that is lacking . We are looking forward to our next trip and we will definitely be staying at West Hill. We have recommended you to lots of our friends and family . Thanks for making our stay so enjoyable. Anne o Hanlon.

Ulemper: A lift. More variety of drinks.

Fordele: Great breakfast Lovely, clean pool friendly service in the bar courtesy bus to the town Nice to see the hotel in a family ownership Great staff in the restaurant

Ulemper: If I was putting our stay "under a microscope", I would say that we would have appreciated a warm tentative welcome from the reception on our first arrival. It had been a "roughage" sea journey and we were really looking forward to arriving at the hotel, and that first greeting is important for us to start our holiday. The staff were really friendly, but just a greeting to ask how our journey was, and a first welcome to the hotel would have been nice (the lady thought we were checking out as we first approached the counter).

Fordele: Nice pool

Ulemper: Wife wanted better lighting for applying makeup

Fordele: The breakfast was good quality although don't go as soon as it opens if you don't like very runny scrambled eggs. Go a bit later and they're fine. Good choice of options although the coffee was poor quality and the tea was unrecognisable as tea, it tasted awful. The staff are very welcoming and accommodating and the grounds are lovely to stroll around. The pool area is clean and there are lots of tables dotted around the garden area for sitting outside. The housekeeping staff are very proficient and do a good job although they are a little early and their movements are very clearly heard so no good if you don't want to get up at 8a.m. The courtesy bus into town is a great idea but maybe some additional times would be good later in the morning and perhaps a later pick up in the afternoon as 4.10 is the last time to come back in the day which is early.

Ulemper: The beds are terrible quality. The double was very small and the mattress definitely was on its last legs as it dipped really badly in the middle. The mattresses on the bunk beds in our room were also very poor and the springs could be easily felt coming through. The walls and the ceiling are really thin so you can hear everything from other rooms. The grounds staff started their leaf blowing at 8.35a.m. Firstly this would be extremely annoying if you wanted to lie in but why just do it in the first place as it's just blowing the leaves from one place to another. It was really noisy. The facilities in the room are poor - horrible UHT milk that tastes like it has gone off and the TV is tiny and offers just 5 channels. There is no air conditioning so the room can get quite warm. The bathroom is small but just about adequate. The dinner in the restaurant was over-priced for the quality. Luke warm soup served from an urn in the restaurant rather than the kitchen, tasteless fish served with dry brussel sprouts (weird combination), chilli that was like it had come from a tin. Just horrid. It was not worth the £20 a head they charge. The entertainment was okay but very unexciting and aimed at a much older audience. The hotel itself is clean enough but showing its age and very dated.

Fordele: The place is quiet and clean

Ulemper: Kitchen closes too early thus not suitable for a business traveler coming back to hotel late and the bfast is monotonous. Same menu every morn

Fordele: Thank you for lovely stay! Your staff are amazing felt so welcome and relaxed thank you to the all the staff all fabulous! Pool and jacuzzi was the best! My friends got proposed at your hotel xxxx

Fordele: Good choice of food friendly helpful staff

Ulemper: The lack of a lift given the older age range

Fordele: Rooms clean and oool area was nice

Ulemper: The fact staff sat around in bar taking up seats and access to bar being noisy gambling

Fordele: The outdoor pool area was lovely

Ulemper: We had a triple room - 1 double bed and a. Ink bed. The mattresses on the bunk beds were horrendous!

Fordele: The Staff were great always very cheerful , Breakfast was very good and a great choice . The rooms were clean and tidy and made up every day , They would also book taxi's and will print your boarding passes

Fordele: Very clean and comfertable

Ulemper: Nothing

Fordele: Location

Ulemper: Bathroom very dated,bar was not open at all.Comfortable but tired bedroom

Fordele: Breakfast very good

Ulemper: Shower a bit small Perhaps upgrade needed

Fordele: The breakfast was beautifully cooked and very quickly served,(and also very quickly eaten). It was also served at a time which suited us perfectly, (not too early, not too late), and did not interfere with the rest of the day. The staff were also very pleasant and efficient, which added to the enjoyment of the meal.

Ulemper: The only thing we did not enjoy was having to leave at the end of our stay!

Fordele: Friendly and informative staff. The location was great too

Ulemper: The sealant around the shower tray could do with being replaced and a new toilet seat put in.

Fordele: No crossiants very poor breakfast no fruit raw eggs and when pointed out to waitress she was very rude no brown sugar for coffee. Had to go to another hotel for breakfast.rubbish

Ulemper: Rubbish breakfast and no clean towels during entire stay

Fordele: The friendly landlady and staff. The fact you could use their facilities to bring in a takeaway and your own drinks.

Ulemper: Nothing to dislike

Fordele: Overall the location was good and very friendly staff

Ulemper: Could not complain

Fordele: Venlig betjening, rene værelser, fin morgenmad.

Ulemper: Jeg kunne ikke selv regulere varmen på værelset, det var lidt øv.

Fordele: Friendly, family atmosphere; helpful staff; location convenient for city centre;satisfying breakfast.

Ulemper: No.

Fordele: Friendly atmosphere

Ulemper: Having only wanted two of the 5 items offered for breakfast, it would have been nice to have been offered a second sausage!!

Fordele: Amanda is great & really goes out of her way to help you with anything she can. Our room was clean & tidy & had everything we needed. We would definately stay there again & would recommend it.

Fordele: Location of stay good. Tourist walking festival very well organised and Guide leader very good Remi

Fordele: the personel touch. relaxed atmosphere. local information

Fordele: The owner and her staff were very friendly, welcoming and helpful. The room was clean and comfortable. Breakfast was good with a choice of continental or full English. Overall my stay was very enjoyable.

Ulemper: The hotel does not currently offer an evening dining facility or a bar. However there are a number of good restaurants and bars located nearby offering a wide range of international cuisine.

Fordele: Convenient geographical position of hotel hotel boss is reliable (but does not master any friendly conversaTION)

Ulemper: Breakfast . no yoghurt, no fresh fruit, no cheese etc; only cereal and bread and jam and the general English breakfast felt toatlly left alone by staff, which results in that though everything was in order, E.G. the taxi was there in the morgening, but all the day before we did not know whether it was indeed booked, for no staff was seen at the hotel between 4 and 9 P.m; no check out because never saw staff again rooms are quite dated and would need decorating in several points atmosphere in hotel is cold and anonymous

Fordele: the alhambra was cool sophistication and elegance, but then i live in a mobile home on a travellers site and so this was sheer luxury to me.

Ulemper:

Fordele: The quiet location,the friedliness of staff,and the proximity to ammienities.

Ulemper: The pillows,they were old and flat.

Fordele: Lovely hotel, with car park. Beach across road. Breakfast was good, excellent range

Ulemper: Was a bit of a walk from main shopping centre in St Helier but this is clearly explained in the website so be aware if you don’t have a car.

Fordele: Staff excellent. Shower/ bathroom spacious .Didnt eat there , so cannot comment on food quality etc.

Ulemper: Our bedroom windows were open before our arrival and wasn’t aware anybody could have entered as we had ground floor front of hotel entrance.

Fordele: Convenient for town centre and very clean

Ulemper: We were in an extremely noisy room on the main road and under main reception area so was awoken very early every morning and couldnt open a window because of busy road outside our lower ground floor window. I had sent message prior to trip specifically asking fot a quiet room. I had to resort to buying ear plugs! Hotel dead at night and no staff around to get a nightcap.

Fordele: Close to the sea front. Large bathroom and bedroom. Staff responded quickly and effectively to faulty lift. breakfast was okay with a reasonable selection although not sure garlic mushrooms for breakfast.

Ulemper: Hotel was tired. Lift was not working when we first arrived so had to carry suitcase up the stairs. Lift also very small Could only fit one person and suitcase in to it.

Fordele: Setting across from the beach

Ulemper: Pillows not good standard Distance from main resort - information said 10 minutes to St helier but was more like 20

Fordele: Good service

Fordele: Breakfast excellent. Rooms very tidy.

Fordele: Good breakfast. The lift was useful as this is an interesting traditional seaside property with a lot of little staircases. Lovely beach and lido just across the road.

Fordele: Meget venligt personale. I det hele taget meget britisk. Pensionats lignende i karakter. Pæn morgenbuffet taget i betragtning at stedet var britisk. God restaurant. Pænt værelse og badeværelse. Ingen elevator, men portier bar vor kufferter op på værelse

Ulemper: Kunne have ligget tættere på centrum. Elevator fandtes ikke

Fordele: Pets are really welcomed. Great location with beach and all amenities walking distance

Ulemper: Cant find parking when arrived, left the car at near by multustory parking for 1,80 for 3 days.

Fordele: Decent breakfasts. Friendly staff. Regular bus service to the bus station and Gorey. Opposite the town lido and good restaurants nearby. Nice lounge and ever changing views of the coast.

Fordele: The hotel manager and receptionist were very helpful when I asked to be moved to a different room as the carpet in my original one felt damp. The new room was better appointed and more comfortable. Staff were very pleasant and professional and there was plenty of choice at breakfast to set us up for the day. Bed and pillows in 'new' room were very comfortable and I slept really well. Barman Viktor was charming and we had a cuppa in the bar/lounge area before going back to the airport and he made us feel welcome and told us about the Jersey Apple Brandy - which we promptly bought at the airport, happy to support local produce!

Ulemper: We had travelled from London and had a 4am start so it would have been appreciated if we could have checked in before 2pm. In fairness, we didn't ask if this was possible, however, we arrived at the hotel at 8.30am and said 'is check in 2pm' and the receptionist just confirmed so. The weather was fairly warm so I slept with the window open but the hotel is directly on the road so quite noisy. The wall between my room and next door must have been thin as I could hear a man on the phone when I went to bed and then VERY loud snoring so just as well I brought ear plugs with me!

Fordele: Loved the pool and the breakfast

Ulemper: Room could have a fridge , not all the breakfast staff were friendly

Fordele: Good location. Clean hotel if a little dated.

Ulemper: More cater for retirement people. Had bingo on one of nights I stayed in bar area so no tables available. No area for a quiet drink.

Fordele: The staff were lovely, good breakfast, great to have an outdoor pool as we had very good weather

Ulemper: More electric sockets in bedroom would be handy and maybe a magnifying mirror in the bathroom

Ulemper: Food for vegetarians was incredibly limited. Breakfast choice was poor and very expensive for what you got. Hotel was poorly accessible and dangerous in places for older persons whom use the hotel especially the corridor to the dining room with ramps that were far too steep! Rooms very hot without air conditioning

Fordele: The breakfast choice was excellent and the location of the Hotel was very good for me anyway. Also the staff were lovely and most helpful. It was also good to have a car park available.

Ulemper: My bed room faced out onto a roof so little or no real view and the noise from the air conditioning / extraction located on the lower roof but close to my bedroom and maybe coming from the kitchen was a small problem for me but at least it was turned off around 10pm each evening.

Fordele: Break fast was good location out of the town centre is what we wanted

Ulemper: Room 412 was spacious and clean, top floor and quite warm in the evening

Ulemper: Fællesområder var beskidte, værelserne er rene men meger små, små korte senge og dårligt indrettet. Udendørs pool beskidt, indendørs pool okay. Maden var fin nok, men der serveres præcis det samme hver morgen. Personalet taler engelsk men med udenlandsk accent. Receptionen ved ikke hvordan værelserne ser ud og forstod ikke at bruseren ikke gav vand nok til at vaske hår, selvom vi viste en video.

Fordele: Friendly staff, clean room and easy parking.

Ulemper: Needs new carpets.

Fordele: Great breakfast . Very friendly staff .

Ulemper: Rooms were a little tired and you could hear the people in the next room talking. Not as close to the town centre as we thought.

Fordele: Cheerful friendly staff, limited food choice at evening meal and at times repetitive.

Ulemper: Unfortunately the decor and furnishings of this hotel were very dated and tired looking. When we checked in the receptionist was quite unprofessional and even swore when making a mistake. When we got to our room we found it to be very hot but when we asked reception for another fan we were told no! Having to have our windows wide open as the room was so hot but also very close to the road which was not stated online. We were woken up by traffic outside. We were also woken up every morning by housekeeping at 8:30am which was incredibly annoying and we had no do not disturb sign to put on the door either.

Fordele: Everthing is okay the staff very good attention

Ulemper: Nothing

Fordele: The closeness to the centre.

Ulemper: The hotel was ok. It just needed modernisation. A face lift.

Fordele: The location

Ulemper: My room was by a very noisy extraction fan, the lifts seemed old and bounced as you got in. The hotel interior has seen better days and the staff were all quite sullen.

Fordele: Bed comfy, nice and clean

Fordele: good location, parking was helpful for rental vehicle, room always cleaned to a high standard. good gym facilities and pool accessories. Good value

Ulemper: no close foor button on lift causing a few delays and entry issues. car park layout cramped and hard to manoeuvre around, room felt cramped due to unecessary excessive storage cupboards. expe ted more from spa area - treatments etc. 4 night for the price of 3 should hwve been made clear during booking process as we booked 3 nights and if we'd have known would have stayed for 4!

Fordele: Pool was good, just m length though.

Ulemper: Average age of guests was quite high. Room was a bit tired

Fordele: All areas of the hotel (incl. Bedrooms) were spotlessly clean. Good facilities. Plenty of areas to relax. Meals available in hotel cafe as well as restaurant Every member of staff polite, knowledgeable and extremely helpful. We went on a B & B basis but ended up eating in the hotel cafe every night because the food was so good. Would definitely stay here again.

Ulemper: We were in room 420. The bedroom was a little bit narrow. Very little room between the bottom of the bed and the dressing table. Just a bit awkward when getting ready in the morning. Two chairs in the room but a little table would have been a welcome addition. These however were minor points and didn't detract from our holiday.

Fordele: We both had a full English breakfast every day and enjoyed it. We liked the swimming pool and it was pleasant relaxing on the sun loungers in the patio.

Fordele: Good view from room. Fan was much appreciated. Very clean. Good to have a coffee shop on site. My son liked having a table to sit at in our room!

Ulemper: No tissues in room. Quite noisy. Tv too small for room. Limited choice of beverages in room, hot chocolate would have been nice.

Fordele: Very friendly and very helpful staff. Situation centrally in st Hellier was ideal. Within 100 yards of the hotel were at least half a dozen very good restaurants. Walking distance from the very efficient Jersey bus station and town centre. Also close to the beautiful beach. Pleasant relaxing atmosphere. Decor full of old world charm.

Ulemper: Room was compact and no view.

Fordele: A lovely hotel, also previously used by some very famous people. Very quirky, which made it feel very homely. The staff couldn’t do enough for you. Friendly and very welcoming. Cannot recommend it enough. Will definitely return next year

Fordele: very good

Ulemper: The whole place needed decorating

Fordele: Det lå centralt og morgenmaden var god og blev serverer tidligt.

Ulemper: Der var svamp og fugtigt i skabet som gav et dårligt indeklima og gjorde man ikke kunne bruge det.

Fordele: The food in the hotel was excellent. The staff and service were excellent. The location was ideal for what we did.

Ulemper: N/A

Fordele: Staff were lovely and bar area cosy. Good breakfast.

Ulemper: Swimming pool was closed some days with no notice

Fordele: A good cooked breakfast but buffet style rather sparing.

Ulemper: From booking. com description of a deluxe double room with a four poster extra large double bed, I was disappointed to find I was on the third floor and not ground floor . The bed was a normal double bed and the room looked over a multi story car park which was rather noisy and not the pool. The bath was rather high to step in or out of . We couldn't get WiFi in our bedroom and we told the hotel everyday. I felt the hotel was a little dated.

Fordele: Location very good.

Ulemper: It was probably very good in its day! A bit dated and rooms smelled a bit musty. Also remote control was filthy.

Fordele: The hotel is very special. It’s a very old building with a special flair. The staff is so helpful and competent and help you with all issues. The breakfast is typically English. Black power was the best dish ;-)

Ulemper: The beds are quite small for two people.

Fordele: Staff very friendly. Great location. Great breakfast

Ulemper: Mattress in room 94 was a little old. Rooms could benefit from being updated.

Fordele: Excellent location. Fabulous breakfast and amazing staff

Ulemper: The room was very clean but the extractor fan in the bathroom needs a clean.

Fordele: Friendly staff and good breakfast

Ulemper: Too far from town centre. Not suitable for anyone with mobility problems located on the middle of a hill and too many stairs to climb when you arrive at hotel.

Fordele: Breakfast is plentiful with lots of choice.

Ulemper: Bath/shower maybe could have a curtain, after a shower water was on the floor.

Fordele: Short walk from the centre and bus station. Breakfast was very good, plenty of choice and cooked to your requirements. Clean and tidy accommodation.

Ulemper: The shower didn’t work properly, difficult to gauge the heat, when on full power was too hot and couldn’t regulate it, but we managed.

Fordele: Good value fir money

Fordele: Fantastic breakfast . Room very clean

Ulemper: A lot of steps to walk up to you room. There was a lift but it was very small

Fordele: Lovely lady and good location. Basic but wasn’t a problem for us

Fordele: The location was good once you find your bearing, breakfast just lovely with plenty of choice and plenty of it,the staff are lovely, there is a makeshift bar that closes at 10.

Ulemper: bar closed at 10.We all had a lovely

Fordele: Super beliggenhed i gåafstand til by og strand med Elisabeths Carsle. Rigtig fint hotelværelse med balkon. Fin morgenmad og betjening.

Ulemper: Balkonen kunne dog god være mere privat i form af adskillelse. Parkering lidt svært ved hotellet. Sengene var lidt hårde.

Fordele: Proximity to sea front

Ulemper: Limited parking as described but cars there were not parked well so reduced parking space even more Lights did not work on second night, no one around to tell & reported on check out but no apology or feed back

Fordele: Good

Ulemper: Nathing

Fordele: Location and size of room. The staff were great when we had to add an extra night on to our stay.

Ulemper: The beds where really hard! Could do with a bit more sound proofing.

Fordele: Reception and the Swimming pool very nice .

Ulemper: Rooms are very Old . The Windows are old . The Bed sheets are Itchy .

Fordele: Friendly staff

Ulemper: Nice friendly staff . Food lovely well presented

Ulemper: Evening meal, wife’s arrived cold and bordering on under cooked.

Fordele: Good location for both walking to the harbour and going out to the rest of the island. Staff answered queries quickly and helpfully.

Ulemper: Lots of stairs and narrow so a few times I had to wait until others had made there way. Turns out there was a luggage service where the staff take it up for you but we weren't offered it and we had to large bags each. We did arrive after 9pm and I don't know it's limitations. Also there is a lovely terrace area but no shade.

Fordele: Breakfast was very good lots to choose from.

Ulemper: I felt uncomfortable with when I checked out as there was a mix up with the bill.

Fordele: Staff were outstanding.

Ulemper: Very noisy road.

Fordele: The room was clean and comfortable with a nice ensuite bathroom the food was delicious and created for people that were gluten-free and the staff are warm and friendly .

Ulemper: The Noise from the road was so loud I couldn’t sleep and the heat in the level three rooms was quite warm and it was a struggle you couldn’t open the windows to make the room cooler because the noise from the traffic would’ve been too much.

Fordele: it is close to town

Ulemper: Breakfast was very poor. The room was in disrepair. The whole place is just totally unloved. No night reception. No assistance offered on arrival so navigating all of the stairs etc with my case was difficult. Doubled their rates for the bank holiday. If I had only paid £60 per night it would have been more satisfactory.

Fordele: Pool and mini gym good. Was clean and staff very friendly.

Ulemper: My room was by the busy road with no air con. So had a choice of window open to cool down but then had lots of noise.

Fordele: Breakfast, pool and parking are great.

Ulemper: Different level of floors but it's understandable due to renovation and extensions made.

Fordele: Good location with a nice view from the room and only a short walk to town

Ulemper: Slightly dated interior, smelt a little musty

Fordele: It was very clean and the staff were very helpful it looked good inside

Fordele: Good location nice room with partial sea view good Buffett breakfast and evening meal Polite and helpful staff enjoyed use of indoor swimming pool

Fordele: Perfect location to the town centre. Lovely sea view Excellent breakfast plenty of choice. Staff were excellent Would definitely go back

Ulemper: Just a few small things not really a issue though A lack of plug sockets in the bedroom especially around the bed A little more storage space in the bathroom for toiletries would be helpful

Fordele: The location was excellent being on the seafront next to the beach, lido and bus stop. Breakfasts and dinner were very good with a wide range of choice. The staff were very friendly and helpful. The indoor swimming pool was clean and open from early till 9pm. We would stay again.

Ulemper: The lack of electrical points in the bedroom, there were only two.

Fordele: Comfy beds, great breakfast and nice pool

Fordele: Good location Breakfast was amazing View from restaurant Bus stop right outside the hotel Shower although old was really nice.

Ulemper: Basement room ... very dark Our room was right outside the smoking area... and staff area...

Fordele: Excellent location, clean and well presented, although a bit old fashioned. Great pool and breakfast, near to fab outdoor pool. Great view from balcony room.

Fordele: Location of hotel , views from hotel, position of room and assistance offered by Damian assistant manager.

Ulemper: Attitude of some of restaurant staff when tip wasn’t left after evening meal, intention was to leave one at the end of our stay. Being made to use plastic cups for alcoholic drinks when sunbathing on the terrace outside our room.

Fordele: Nothing at all thoroughly disappointed and I think this shouldn't be on booking .com

Ulemper: I thought the staff very ignorant and rude except for the dining staff the front of house was very rude. The beer in the bar was flat and we asked for an iron and board which we had to collect ourselves . This hotel is so out if date and set in the 70's . I think it needs a facelift and more ambience to make the atmosphere more pleasing also there is no music in the bar and it was very bright without any lowered lighting. I will not be staying here again as it was very expensive and not worth the money I paid .

Fordele: Nice location on the seafront. Good breakfast and friendly staff. Good for 1 or 2 nights.

Ulemper: Quite far from the centre of St Helier. Not particularly comfortable room: beds not that comfortable and bathroom was quite dated, with a very noisy toilet! Also poor curtains so very light in the morning.

Ulemper: Dinner first night was buffet no menu No choice only one meat chicken Breakfast was very average The rooms were big but really old Had asked for a bath not shower but they did move me

Fordele: The breakfast was excellent. There was a great range of choice and fresh fruit salad as well as English and continental breakfast. The tables were very nicely laid. The staff were very helpful, polite and generally first rate. We had a family room which was spacious and clean with a nice, large, bathroom. The hotel does not quite look on to the seafront but is very close - around a bend from it. This was very pretty and all lit up at night making for pleasant walks. There is a the beach, and also an original, beautiful, sea-filled lido near by. It is easy to walk to the town centre in about 10-15 minutes. There is also a pool in the hotel. Though the decor is a bit dated I recommend this hotel. It is very good value indeed and any family would be very happy here.

Ulemper: The sheets were not cotton. I would have liked it if they had been as this is much more comfortable. There is not much parking space but I suppose this cannot be helped, The corridoors leading to the rooms are narrow with flights of stairs in odd places but this cannot be helped. The 'Linda Macartney' vegetarian sausages at breakfast were not the ones I am used to which are made from vegetable protein and very like real sausages: these were mashed potato and vegetable in a fried sausage shape. I do not consider this to be a real vegetarian meat substitute or the real Linda MAcartney sausages..

Fordele: The view from my room was amazing and the bed very comfy. The pub across the road the white horse was very good also. Short 10 minute walk to most restaurants. Staff were very friendly.

Ulemper: Got a shock from the electric shower in my room. The hotel was very tired in all the hallways. Breakfast was poor nothing special, Poached eggs under done so the white and water cause the toast to go soggy. Two couples complained about their breakfast while i was having mine. Pool and hot tub were poor and needed refurbishment.

Fordele: Beliggenheden, hyggeligt og parkering til min motorcykel

Ulemper: Lange og smalle gange fra receptionen til værelset

Fordele: Breakfast was nice & hottub/pool

Ulemper: Rooms did not look like the photos, very dated

Fordele: Hotellet ligger en pæn gåtur fra havnen (undgå at gå gennem tunnelen, det er nemt at gå udenom og ikke meget længere), der er svømmebassin på hotellet, morgenmaden er både fra buffet og bestilling fra menukort. Der er restaurant på hotellet og flere i området.

Fordele: Very clean

Ulemper: Staff were not very welcoming and never asked if we enjoyed our stay when checking out, just took key and ignored us

Fordele: Good Full English, limited choice for Continental. Coffee poor quality.

Ulemper: Price of draught beer and lager, in lounge bar, was expensive at £4.50 a pint

Fordele: Clean room and comfortable beds Good and varied breakfast and quick service Having just returned home I discovered that I had left a valuable ring in my room, after inquiring about it, I have received a call to say it has been found and will be sent on. I am delighted!

Ulemper: Small rooms Lots of little stairs, a bit of a warren

Fordele: Reception staff and cleaning lady were excellent

Fordele: Very clean rooms

Ulemper: Sink separate from bathroom

Fordele: All the staff were very friendly and helpful. The room was clean and airy with comfy beds and the breakfast was excellent with a good choice. The swimming pool and jacuzzi were a real treat and great to relax in- we had them completely to ourselves! The hotel is just across the road from the beach and is about a mile from the centre of St Helier.

Ulemper: On the evening we stayed in, the hotel bar lacked atmosphere with football on the television and the bar food was very basic (the fresh beer battered fish had obviously been frozen), however we did visit out of season and the restaurant was closed.

Fordele: Hotel was good for bed and breakfast, rooms clean and a good bar.

Ulemper: Only problem was the lack of packing space,

Fordele: Friendlyness and very helpful staff, nothing was too much trouble to make our stay comfortable

Ulemper: Had to ask for the items mentioned in welcome pack as were not ready in accomadtion, eg , hair dryer, phone . Also towels were very worn out eg large holes in one or two and frayed

Fordele: it was very good value for money at £29.00 B&B for a double room, however at that price it is a gamble, breakfast was fine, but not a gormet exprience, poached eggs cooked well and the hot breakfast was cooked to "order" - not under arc lights

Ulemper: The shower was tempremental, either a faulty regulator or distantance from the boiler, hot water always came, eventually... First time took 5 mins, In asking for another room then I learnt half the hotel has been refurbished and half hasnt, we rejected the other two rooms offered (stained filthy carpets as opposed to wood laminate flooring) and perservered with the shower

Fordele: Large comfortable bed, clean bedroom and public areas, fried breakfast was well cooked and presented.

Ulemper: Staff not proffessionally dressed some building leaks were clearly evident when rained. Cold buffete choice limited, Bathroom and some internal ares dated.