All staff on reception were more than helpfull didn't like the view out of our window
the fact you were made to feel so elcome and nothing was too much trouble but with out being hassled.
freebies + use of spa, excellent hotel facilities everything was great
Our room was clean and well equipped and inviting to return to after a busy day. The situation of the hotel was perfect for our requirements ie closeness to shops yet very peaceful in rooms. Staff very helpful and obliging. Didn't like restricted times for using pool, not that we used it but we might have done if we could have used it at any time - if we had booked a spa treatment, we could have used it any time on that day.
Very good hotel, service and staff great and in a good location.
The Food, The Honesty Bar the Staff..all good
Attention to customer needs
the staff was extremely friendly and the rooms clean and comfortable booking a spa hotel i expect to be able to use the spa, but this is only open to guests 8-10am during breakfast and 6-8pm when you would like to get ready to eat. unless you book a treatment then you can use through the day. could not eat in the hotel at all restaurants was either closed or booked , but no advice on booking the hotel to make sure this is booked prior to arrivals
There was a very friendly and tranquil atmosphere. Most relaxing
The spa was wonderful. The manager has a somewhat snotty attitude when checking out. I was asked twice if I had taken anything from the fridge.
breakfast was brill and the reception staff were very helpful trying to get me to were i wanted I thought the food at night time was a bit exspensive
very friendly staff, they made me feel very welcome. I had a single room and i have never had such a small room for the money. i plan to look at alternative hotels for my next visit.
my wife and i enjoyed are stay at the hotel, very nice clean comfortable and the staff very friendly and helpful. i read a couple of reviews about the hotel before booking and they seemed a bit disappointed with the hotel but personally we did enjoy are stay and would definitely come back.
the spa and pool facilities. the quality of the buffet
Friendly, helpful staff and good, comfortable facilities. I would have liked an easy chair / setee in my room.
A building of character well maintained Not the comfiest bed
Friendly TV Reception
The spa Restaurants rather expensive
Very friendly staff. Good customer service. High standard accomodation.
Service and cuisine was first class. N/A
the breakfast was very nice the fact you could not smoke in your room
Nice friendly staff, unpretentious surroundings, The fried eggs at breakfast were over cooked!
The ropoms were very comfortable and spotlessly clean. The staff were fantastic all prepared to put themselves out, always smiling and helpful. The only complaint wewas the beds, a bit lumpy and could feel the springs!
We enjoyed the food and the service excelent.The hotel needed an update in the decorating.
The staff were excellent as was the food. Great value for money.
The staff were very friendly and helpful. The breakfast was very good. We only had one evening meal but that was also very good. Or first room was next to pool on the ground floor. This was very handy however the room was too warm especially at night (we think it was above the laundry room). When we mentioned this we were moved to another room on the first floor without any fuss. We were asked to pack personal items and the hotel staff would took care of moving everything for us. The hotel was a good 15 minutes walk to the town centre.
The staff very friendly helpfull handy for town also easy parking
Staff attitude Too far from town
The leisure facility. The breakfast service. The location. Bed cover sheet appeared unhygenic. No air con in rooms.
Location of hotel, service Would have liked specifically to book a balcony room. Option not available on booking, could only make a request.
The room was spotlessly clean and a good size. Everything in the room worked well. The breakfast is superb in a restaurant overlooking the sea. The lack of car park, however there were accessible car parks nearby so not really a problem.
calm relaxed friendly staff. the front desk was always staffed. good food wonderful location the mattress in our room could do with replacing could feel the springs
Nice and friendly stuff. No on-site car parking. No internet access.
Great views , good value for money. Bed & Pillows were hard . Hearing the other guests moving about , need insulation on floors and walls.
The friendliness and service from the Staff I thought was exceptional and it was all done with a smile, and the food was excellent value and a good choice. I thought that the furniture in the Lounge area's was very dated and some of the chairs were very rickety
The informality. Service and friendliness of staff were excellent. Breakfasts were consistently gorgeous. A very minor point, we had a bredroom on the terrace, the room could perhaps be refurbished to a point - patio door was illfitting and the top window had a large crack (no problem but a little unsightly).
Being able to witness the change in tides from our room's window. The dinner food (the two nights we ate there) was excellent. The seving staff were excellent Unavailability of car parking
Made to feel welcome by the staff and a good restaurant top notch breakfasts.
Good location, very helpful staff, nothing was too much trouble ,good food, well run, and very clean.
The bedroom was well equiped, clean and comfortable.The breakfast selection was good and available over a large time span. The car park was not able to cater for all the guests that may have had a car.
Hotel location was excellent-5 minute walk to town. Staff very friendly and helpful. Rooms are small but clean. Hotel is a bit dated and could do with a face lift. NO air conditioning in the room-in summer it gets v hot and rooms unbearable at night.
convenient for town centre and restaurants.
Clean rooms, most of staff very friendly quite a few good restaraunts on the same road. Bar closed at midnight, no safe or mini bar in room as advertised by yourselves. Breakfast not organised well waited 15 mins to be seated one morning.
The room we had was excellent and very clean, the bar food was very good My only negative comment would be the queue waiting to be seated at breakfast, once in the brakfast was very good
Excellent Breakfast, Very Friendly,Good Location, secure parking, Great Bar Staff Would have liked some entertainment in the evening - would like a safe in the room - rooms were very hot and no windows to open.
good location for shopping harbour and bars ect very noisy at night, sleep disturbed nightly by noisy revellers and cars with boy racer exhausts
The restaurant was excellent! The beds were extremely hard!
Easy access to town center
first rate staff in every dept.could not be more helpful.food,beer excellent access to room 234.made asuperb break very difficult
View is terrific
Everything, the spacious room and bathroom, the pleasantness and smartness of all of the staff. Not applicable.
close to the beach, bar/lounge comfortable, very friendly staff CAR PARKING was frustrating.
friendly staff very basic furnishing. Evening meals too early more functional than relaxed.
very frendly staff/sea view/good breakfasts. the bedroom,tv and bathroom could do with a bit of refurbishment.
Good central position, even with alterations taking place the hotel did very well to not let this effect our experience and enjoyment. i felt the staff serving on the were not aware of who was being attended to, a lot of people were trrying to get their attention , myself having to wait over 10minutes to place food orders and drinks.
The staff at the Grand Jersey were exceptional. Throughout our stay I can say we did not have one complaint during our week. Everything was perfect from the moment we arrived until the time that we left. The food was lovely, breakfast service was wonderful and room service was a real treat! The Spa was fully booked quite often and it was very difficult to book treatments, however this is merely because the Spa is very good and it only reminded us to book in advance next time!
good parking, friendly staff,
The bathroom was stunning.
I enjoyed using the spa facilities, and the food was excellent.
Good central location in st.Hellier Modernisation has not yet been completed
The leisure facilities
The hoel staff were extremely friendly and always willing to help - they appeared to really enjoy their emplyment. Everything was fine - one of the best htoel stays I've had for a long while
All staff were very helpful during our stay and very accommodating. The food was very good. Room very comfortable with very good facilities. Not having a sea view!
The sea view room was well worth the extra money. Good food and attentive service. The loud music in the bar where we were going to eat but decided against this. And went out instead.
The convenience of being near to St Helier and also a good setting off point to other parts of the island.
kindness and helpfulness of staff
The bar area and breakfast were very good with the staff very helpful and the bonus of friday jazz night. The noise from the saturday night party [wedding] in our room  was very annoying.
Staff were helpful, but communication could be difficult as English was not their first language.
Staff were excellent - nothing was too much trouble
Lovely hotel, pleasant staff, excellent rooms, food superb in the Montana Restaurant, nice cosy lounge and bar
Well run hotel that enabled us to have a relaxed break in Jersey
Friendliness of staff
very easy & central for exploring island. room we had was very cold in the evening,heating in room failed.
The breakfast was very good. The Hotel room was very very tired and old.
Accessability. helpfulness of reception staff and porters. Cheerfulness of restaurant staff especially when under pressure. Accommodation charges particularly those applying to premier rooms are on the high side.
the staff are all very friendly not baby friendly
The staff were exceptional. Friendly, Helpful, always at hand to help with any ideas of how best to enjoy your stay. In comparision to other establistments in the imediate area the menu in the Zephur bar was not great and not good value, which put us off eating in any of the other bar/resturaunt in the hotel.
Staff extremely accomodating. Room very comforterable. Location excellent. Food and dining and facilitiites good. Quick response to any of our needs.
food was very good need much better coffee in the rooms, forget fair trade try quality
Staff approach to customers fantastic, customer service very high nothing too much bother. Its nice to see staff smile.
THe staff wre extremely welcoming, hotel had a real presence about it with a great selection of bars and restaurants
Staff was excellent at all levels. Noise from karioke pub in square for room with harbour view.
very comfortable bed and good breakfast close to opera house for concert.
Friendlyness and very helpful staff, nothing was too much trouble to make our stay comfortable Had to ask for the items mentioned in welcome pack as were not ready in accomadtion, eg , hair dryer, phone . Also towels were very worn out eg large holes in one or two and frayed
Clean room and comfortable beds Good and varied breakfast and quick service Having just returned home I discovered that I had left a valuable ring in my room, after inquiring about it, I have received a call to say it has been found and will be sent on. I am delighted! Small rooms Lots of little stairs, a bit of a warren
All the staff were very friendly and helpful. The room was clean and airy with comfy beds and the breakfast was excellent with a good choice. The swimming pool and jacuzzi were a real treat and great to relax in- we had them completely to ourselves! The hotel is just across the road from the beach and is about a mile from the centre of St Helier. On the evening we stayed in, the hotel bar lacked atmosphere with football on the television and the bar food was very basic (the fresh beer battered fish had obviously been frozen), however we did visit out of season and the restaurant was closed.
Large comfortable bed, clean bedroom and public areas, fried breakfast was well cooked and presented. Staff not proffessionally dressed some building leaks were clearly evident when rained. Cold buffete choice limited, Bathroom and some internal ares dated.
Hotel was good for bed and breakfast, rooms clean and a good bar. Only problem was the lack of packing space,
it was very good value for money at £29.00 B&B for a double room, however at that price it is a gamble, breakfast was fine, but not a gormet exprience, poached eggs cooked well and the hot breakfast was cooked to "order" - not under arc lights The shower was tempremental, either a faulty regulator or distantance from the boiler, hot water always came, eventually... First time took 5 mins, In asking for another room then I learnt half the hotel has been refurbished and half hasnt, we rejected the other two rooms offered (stained filthy carpets as opposed to wood laminate flooring) and perservered with the shower
helpful staff clean good breakfast value for money
Found the hotel to be a very basic b/b
Cold room and 8.00am start for breakfast was too late for me to start work on time.
Value for money. Toilet could have been cleaner.
The room was a good size, the lounge area was nice and the breakfast was tasty. When the parking spaces are full there aren't any other real options. We managed to get a space about 5 mins walk away but couldn't see any other free spaces. Also, our request for an extra bed wasn't taken into consideration prior to our arrival, though it was swiftly dealt with.
Near the centre of St Helier Poor position with no view.
Location good Beds mattress should be replaced very LUMPY,(Feel springs)
Friendly and helpful. Large room. Changed bedding after a few days. Good choices for breakfast. Nothing too much trouble to help with booking taxi's restaurants etc., Just the decor.
I stayed at this hotel with my 19 year old daughter for 5 nights. This hotel has charm & elegance of bygone days. The waiting staff are extremely helpful & attentive- particularly the young Irish waiter! The dining room where we ate breakfast each morning is very grand & spacious. The buffet breakfast was good & you could order eggs/kippers too. I enjoyed the pictures of Jersey cows on the walls. The bedding is pure cotton & the beds are very comfortable. The hotel was about a 20 minute's walk into the centre of St Helier, (quicker if you walk through the road tunnel)- I love to walk so this was a good point for me. We were very lucky to have a holiday without a single cloud in the sky- there is no airconditioning in the hotel, as far as I could see, so it did get hot at night. The towel rails in the bathroom were hot all the time so this maybe increased the warmth in the room. However the bedroom windows could be opened fully, so this cooled the room a little.
The professionalism of the staff, their helpfulness and friendly demeanour. The excellent service provided (especially as far as room cleaning/tidying was concerened) and the bonus was a lovely indoor swim on a very wet and miserable (weatherwise) weekend. We have visited Jersey twice in the last 6 months but never stayed at the Norfolk Lodge before - we will next time!
frinedly and helpful staff, daily cleaning of room quality of food lower than anticipated. Noise from kitchen extractor meant we had to sleep in a warm room without window open
the large screen in the bar and the dj on friday night
very friendly staff,food was good quality.
The staff were very helpful - nothing was too much trouble.
comfortable with very friendly and efficient staff.
Excellent food and service, hotel could not be faulted (with exception of upgrade needed in some areas). Hotel could do with being upgraded in certain areas.
Clean with very efficient staff who were always happy to help. Very warm inthe dining area at breakfast time - too warm.
We only stayed for two nights and used it purely as a bed and breakfast stop. However, the staff and breakfast were very good. The noise in the bedroom at night, coming I think, from an extractor fan just outside.
What you see is what you get - 2 star everything Continental breakfasts disappointing
Room furniture and layout good , though a little small .Bed very comfortable . Warm . Bathroom good . Excellant provision of toiletries. Shower lacked heat and flow of water . Television had a very poor range of channels . Room was a little on the small side . Sachets of coffee were only Nescafe granules.
Clean room, Wifi good, food good, breakfast OK Staff were very efficient especially in the resturant, clearing plates away around 1 second after the last mouthfull, Felt rushed, but the food was very good
Graet food in the restaurant, evening and breakfast my double room was rather small - ok for one, would have been a tight fit for two, especially over a few days! Chairs (esp desk chair) very uncomfortable
An excellent hotel with friendly and courteous staff. Some issues with the room allocated to us but overall pleased. Some rooms seem like they could do with greater soundproofing. Level of traffic noise disconcerting and through most of the night.
Good restaurant and bar with varied menu and good portions. Fresh, modern decor. Good location. Room temperature could not be adjusted. Car park small and on other side of busy road.
Friendly Staff Nothing
The staff were pleasant and extremely helpful, and our room was very clean.
It was well equipped, nicely decorated and the free internet access was a nice bonus.
Everything the hotel was tip top and the staff were so pleasant
cleanliness of room
Good facilities and spacious lounge/bar area.Free access to the internet.Reasonably priced food and drinks.Friendly staff. Rooms a bit cold. Very small bath towels in rooms.
good all round hotel no bar open in the day
The wide range of facilities and the friendly and helpful Staff