San Bernardino Hoteller

The staff was nice and help full mostly beds cool Drug dealer s one building prostitutes in the other hug coach roaches in pool filters and security watches over all of it aswell the bad stuff

Right off the highway. The room was clean and the staff were friendly. This is not a Hilton property as advertised by Kayak, therefore it was difficult to find. The hotel was going through many remodeling projects. The plumbing was bad and the power went out for about an hour during my stay.

Ample parking Room was subpar. Toilet bowl was dirty and crumbs were under sheets

Unless you want to kill someone and have no one care, there is absolutely no positive from staying here. I was ecstatic, I was finally there. The All Star Lodge, our home away from home for three days while we get to go to a giant music festival. We had planned this out for months and it was finally happening! I walk to the front door, get buzzed into the lobby and promptly inform the gentleman behind the counter who I was, and what my reservations were. He starts looking around in his computer, "finds them", and tells me it will be 176.00 for the stay. I know there must be some kind of mistake as it was a reservation for 3 rooms, two for three nights, one for two nights. After informing him of this he asks for a confirmation number, I show him my reservations from kayak. He immediately blames the booking agency claiming they are not at fault. After going a few rounds with this guy about my reservations, I cited that I had called twice to confirm them. He called me a liar and demanded the name of the person I spoke with. unfortunately I was never given the persons name. After all this is said and done they do have some random rooms we can get periodically to get us through the weekend. However, they had upped the price to 80 dollars a night instead of the 49.95 advertised all over their building, and what we had reserved the rooms for. As we finish up paying and what not the guy informs me that I should not go outside at night, and during the day I should try to stay in a group. Oh joy! The rooms had stains on the carpet, no fridge, a tv from 1994, some form of hellish bramble thorns stuck in all of the carpet, two towels that you had to return to the front desk to get clean ones, an advertised pool that had no water in it, and their "room service" was the phone number to dominos. We decide to brave it to go get some food and necessities. There is a giant abandoned mall about two blocks from our room that we cut through to get to the only store in town. Come to find out this is called "the murder mall", more people have been killed in that mall in the past year than they have cops on the force. Later that night I go outside to smoke, there is a line of people that are obviously going to the same concert as me, all saying the exact same thing "but we had reservations, here is out confirmation number" to no avail. It appears this place canceled all reservations, and increased the rate once they found out there was a music festival in town. After checking out and getting away from this hellish abyss where happiness goes to die, we get to the airport, and begin our trek back home. Once I get off the plane I find a voicemail from visa stating fraud protection had locked my account. These guys after everything was said and done had tried to charge me 250 dollars for "smoking" in my room. They had found a dead e-cig in our trash (which was put into a mcdonalds bag) and that was their evidence. Luckily visa has reversed this charge and not honored it. tl;dr, DON'T STAY HERE, OR IN THIS TOWN. EVER. RUN. NOW.

Loved the black out curtains .ac was good. Cable tv fine It was located in a bad area but we felt 100% completely safe there with key card enterence Staff had attitude beds and pillows were uncomfortable blankets had holes in them and looked warn out check out time was 11 am like seriously ? The lamps would flicker and we were even scared to touch it because it could blow a fuse vending machines were empty!

Secure inside even tho the location is ghetto , act was good wifi is fast ,friendly staff, parking is okay unless you're there for an event then forget about parking there it's tough Walls are real thin !!! You can hear everything in the other room !! It was annoying the couple next to us weren't loud but you can still hear every sound and word so be mindful. The room had stains all over the floor sheets as well my boyfriend and I came prepared we brought 2 thick blankets one to but on the bed and the other to cover our selves . Vending machines are never stocked I've been to this hotel 3 times and stayed a total of 4 nights here and every time vending machines were empty. The lamps on the night stands are DANGEROUS 23 unplugged then because they flickered and shocked me once and make a strange sound some times . Personally I think they simply need to remodel ! Get new sheets and blankets because some I've seen have holes on them .

The staff was friendly and helpful. Just far enough off the freeway to be relatively quiet yet easy to get to. The rooms were clean. The WiFi was good. Nearby there are a couple restaurants a step above fast food, and several convenience stores. The facilities are dated and a bit run down, but clean. For example the room had a tube television and decor from the 20th century. The exterior had been painted and kept clean, but lots of wear was visible. Very few outlets in the room. Pillows appeared and felt like they were 20 years old. Air conditioning worked well to keep the room cool, but was loud.

Water pool Smell in room

quiet for sleeping and price,,, nice front desk staff,, well lighted parking Old and worn room and furniture ,, almost frayed carpet ,,,very stained,,Thankfully I brought flip flop sandals.. 19 inch analog TV, All lamps were wobbly,, a/c heater combo was old and functional but the control dial were so worn the letting was unreadable so trial and error was needed to get it set to heat room .. Next time I'll spend 20-30 more a night and stay at a better place such as Hampton inn ,,, This was the most worn Day's inn I ever seen.. Oh well since it was winter no insects crawl under the visible gap under entry door :)

Took us FOREVER to check in, then the key they gave me was for a room that was already in use!

The bed was comfortable They didn't open the pool until 10 a.m. so I didn't get a chance to even sit in the hot tub before we had to check out in the morning.

Nothing Bad staff bad service..all bad Never stay there..

Everything was pleasant during the stay at this hotel. The reservation from booking.com was not in the hotel's database when we arrived. The hotel's hallways are reaaly hot; no air conditioning at all.

The cash request upon check in was a surprise. The stained sheets that the staff told me were water stains caused by the bleach they use to launder the bedding. I was not pleased and I will not be going back. Before it became privately owned it was showing its age.

Nothing, very dirty!! Everything

Price was reasonable Coffee machine didn't work, water just trickled out of bath sink, the maid just left one washcloth the second day and left no hair shampoo also our second day. Larry.

I like nothing at all at all not at all I didn't like the fact that they wouldn't have early check-in I didn't like the fact that they wouldn't have a great check out I didn't like the fact they were rude I didn't like the fact that he would like to check them like the fact

Seems like someone has tried to clean it up... But it's in a hellhole of a neighborhood. Walls were VERY thin, and our neighbors were not upstanding citizens. Whole place just sketchy.

the desk staff were good, but communication with other staff was difficult, not able to ask housekeeper for a washcloth or towel. also window was very drafty[ bed under window ] , what appeared to be a dealer hanging at the corner [ about 50 foot from hotel ] and loud traffic noise.