St. Louis Hoteller

Employees was amazing and so was the room. Parking should've been free and guest needs a map of the hotel

The decor and continued renovation to the old station is good. Awesome lobby, rooms clean, plenty to do around the complex. One night wasn't enough. As recommended, use valet parking for both security and convenience. Lobby staff are a bit robotic. Could use some sprucing up in the way of personality and interpersonal skills.

Absolutely fantastic experience! The historic building of the hotel was wonderful. Service superb and friendly. They were great at accommodating out big dog and we loved the pet playground, only wish it had been fences on the open side. We will definitely stay here again when in St. Louis!

It was a beautiful building with nice amenities. They had a special event which kept the remaining guests from the main foyer, bar and Starbucks. It was disappointing to miss those in the evening.

Beautiful structure

Staff was outstanding not having enough money to stay longer

It was being rehabbed a bit so it wasn't in its full glory

The historical structure, staff, greeting and planetarium style show on the historic roof of the train station made the stay unique in every way. The property is undergoing construction, which meant some walking to get to the room with our luggage but it was worth it to walk in and around the old train yard and see one of the countries most amazing stations!

The rooftop bar was amazing! Everything was great!

Very friendly staff

The proximity to the Arch & Ballpark was great as well as the other downtown spots. Never really felt like we needed a taxi except when we went to the Budweiser Brewery. The welcome desk & concierge staff were very friendly & informative. The only cons I have about this hotels is the elevator w/ the keypads were always backed up, there is no free wi-fi, & the rooms didn't have a fridge. Other than that the hotel was nice.

Convenient, nice parking arrangement (not too pricey for the city), restaurant/bar at the top of the hotel was very good! The elevators, though usually efficient, were occasionally slow. It was also a bit difficult to regulate the temperature of the room.

The staff were concerned and helpful.

The location was convenient for local attractions. The room we stayed in was newly renovated and very clean. It would've been nice to be able to go to the lobby of the hotel and get breakfast and a good cup of coffee without having to go to over to the casino.

Best bed/comforter I've ever had at a hotel, shower was luxurious, nice bathrobe, staff was very friendly, parking attendant was very friendly. Nothing extra was included, no free breakfast, not even a free bottle of water even though it's sitting on your dresser when you get there (has a tag for $3). Minibar, like any hotel, was way overpriced.

They gave us a very nice clean room on the top floor overlooking the stadium and arch. Bathroom had a decent sized bathtub! Downtown location means that you will pay at least $20 per night for parking! Hallway noise seemed to come in a bit louder than in other places I've stayed.

there was a lot of hidden taxes and parking is $20 a night. Also you have to pay $13 a day for wifi. I would expect these fees to be included in the price, kind of disappointed but not a big deal. Just kind of annoying

Bed was comfortable. Big rooms and nice rain shower. Nearby bridge construction makes it difficult to access. Said bar was closed when there were still people in it. Took forever to check out - one agent to handle phones and checkout. Then I needed change for a valet tip so skipped the front desk and asked the restaurant - took over 5 minutes to finally get my change. Staff all friendly and tried to be helpful but the actual result was frustrating.

We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely. There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.

The Valet Staff was amazing. Polite, friendly and welcoming. Excellent first and last impression. Very Clean hotel The location of this property is ideal. We could walk to everything except the zoo and the brewery. Laclede's Landing was less than a 20 minutes walk. We went for a run in the city one morning that was gorgeous with the arch and sunrise as a backdrop and through some smaller parks on market street. We drove down from Indiana. It was a 5 + hour drive. Not horrible but long enough. When we got there we had to wait 30 minutes for our room to be ready. It was 5 pm. WELL after the check in time. That was aggravating. We were supposed to have a tub in our room and we ended up in the handicap room, so not tub and the shower was set up for movement challenged individuals. Great that they are accessible for people that need it but we would have preferred the room we booked. The sink in the bathroom leaked and the soap shelf in the shower was pulling away from the wall.

Location

Big room and bathroom

Complimentary breakfast and evening happy hour. Strong chlorine odor around the pool.

Provided breakfast and dinner with happy hour

Comfortable, quiet, and great location with a generous breakfast, evening 'recepti

The staff was very friendly and efficient, delicious breakfast, beautiful hotel!

Location, comfort, amenities, friendly staff Nothing

The happy hour with drinks and snacks was fabulous and helped to ease the expenditure for food! Pool was less than inviting.

I love this place. I stay here whenever visiting St Louis. Close proximity to several points of interest. Excellent breakfast and kickback.

Location, facilities and architecture were excellent. Room was a bit dated.

I love the Art Deco building. The rooms are comfortable. It's location near restaurants, bars and the park is terrific. Our room was quiet dispite the the festivities going on in the hotel.

The location was very near the hospital. I had one of the newly renovated/decorated rooms. The poolside restaurant was very nice in the evenings. I will stay here again during my next visit.

Location, decor, facilities. The outdoor pool is great. One of St. Louis's classic hotels that has more than maintained its beauty and panache.

The staff were able to accommodate every request. Our club level suite was well-appointed and comfortable. The club lounge concierges were all very attentive and courteous. Front desk staff was the same. The fitness center, Sante, is an actual fitness club to which hotel guests have access. This club had top-notch equipment and facilities, making this the best hotel gym I've ever experienced. I will stay here again for the gym alone. An excellent experience overall, and we are looking forward to our next visit. Like a lot of hotels, the sink and bathtub drained very slowly.