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I felt like a king. Cared for in the large well-appointed rooms. Our dinner in the restaurant was outstanding. And at a discount because of membership in the GHA hotel group. The hotel could not have been closer to the international air terminal without being in the airport itself.
Location The lighting was simply awful. There wasn't one area that was adequate. It was impossible to see to put makeup on. Besides that a bulb was burned out in one of the lights on the desk. This situation is totally unacceptable. The drain was clogged so water flooded the floor. I had to use towels to mop it up.
This is the most convenient hotel I have ever stayed at in my entire life. I took a train from Sydney, got out at the International Flights stop, went up the escalator, and walked across the street to my hotel. In the morning, I walked out of the hotel door, crossed the street and there was the United ticket counter. I could see it from my hotel window. Clean, comfortable, nice front desk staff, nice staff in the upstairs restaurant. When I went to sit in the downstairs sportsbar, the bartender told me to just sit anywhere, but then no one ever came to help me (although the waiter was helping everyone else.) I don't know if this was a miscommunication or if they were understaffed, but I finally gave up and waited for the upstairs restaurant to open. This was a pretty minor problem, given how much I appreciated this hotel!
Easygoing and very comfortable. Couldn't sleep longer had to catch a flight.
Everything. Coffee shop, sports bar and restaurant. Great staff. Quiet, safe and glory be - late checkout. Nothing
That I called the day before and told them I could not make it and they gave no refund of any sort . Very disappointed in the feedback and lack,of customer focus . Will not stay at this group ever .
We're on a 45 country round the world honeymoon. This hotel was country #35 and the beds were sublime... so much so that it's worth talking about here. One desk service young woman gave me a free candy bar to bring me back to life after 2 days of no sleep on airplanes and guess what... she created a loyal customer for life. We are from New York and we approve this hotel fr your sydney travel!
View of the airport. Proximity to the airport. Very clean, nice hotel. Good complimentary breakfast. Regret didn't know there was an airplane viewing area.
Location to the airport is excellent - you just walk across the street. Rooms are clean and quiet. Location is very far away from where the action is, but it did not matter too much to us, since we were heading right out the next day. No one at the front desk could give us the correct information about what bus we should take, as the trains were down that day. We were told to take the "train bus" which no one had ever heard of. We waited 45 minutes for the bus that never came.
Short walk from International departures area. Can't beat the location! Quiet rooms, modern and clean.
free wifi, location, comfortable room
Location tough to beat for overnight travellers. Shuttle drops you off and walk out the door and across street to international terminal. Popped downstairs to bat for quick bite, some of the food typical pub good but had the curry and must say it was outstanding (and I'm a foodie). Staff behind bar a little aloof but they did their job. I'm Canadian so maybe we are just a little more chatty lol. Anyways place was clean, bed was great and all in all great bang for the buck. Would definitely rebook if I was flying through Sydney again. Thumbs up.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
professional staff and attention to detail and cleanliness
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
The staff were amazing, the best hotel staff I have come across in Australia
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Breakfast buffet was sumptuous.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
room, the staff, and the location were all great nothing
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
perfect, with a first class concierge service
Central location difficult for car unloading in market street and small street lobby
Spacious room Delivery charges for room services
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
location was great, the room was beautiful, friendly staff
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
Clan/tidy room Reception staff not particularly friendly
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
The food at the hotel is rather expensive....eat out, it's cheaper.
Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
that we got up-graded and the buffet breakfast was so delicious
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Quiet, modern, good eating options, central, spacious bathroom
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Location is good Staff was not very friendly
Its location to the event I was attending, would be a great flocation for tourists
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Great location, some staffs were very nice and helpful During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food. Nothing really
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
The spa was out of order for our last day
Gym and Executive floor accessorites Nothing
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
TV in the shower! Nothing
Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
Good customer service. Slightly long check in time.
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Extra attention. They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
the design of the rooms we booked online for 3 people for $239 and when we went to the counter she charged us $274est and didnt have a reason why.I feel like we were trying to be ripped off
staff were friendly, helpful. room was clean and tidy. close to central station so easy to get around. the pillows were abit on the hard side.. other than that was good.
Staff were friendly and knowledgable. Nothing.... Everything was to the standard we were expecting.
Easy to access with covered drive-in entry and valet parking. Friendly efficient staff. There was a discrepancy at checkout but this was rectified. The room booked sleeps 3 with the booking clearly stating the price is for 3. I was originally charged extra. They claimed that the on line site was misleading. While the 3rd bed was made up there was no extra towel,blanket or cutlery for the third person. Low level lighting with no makeup lighting. Would still stay there again.
the location was great - such a short walkf from Central Station. The place was nice and tidy and cosy and the staff at the bar were very friendly. one of the towels were soiled that was fiven to us as a new one.. and the surrounding pool area wasnt very clean. Also the treadmill at the gym wasnt working and there wasnt enough ventilation in the room.
The location is perfect. We did not have access to the upper terrace with a view.
friendliness, comfort,location price
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
Room comfit and cleanliness. Proximity to tourist sights and transport.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
The location is excellent for sight seeing and shopping. Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
Personalet (specielt concierge), morgenmaden, god seng. Intet andet. Fejl i afregning efter afrejse, Nye nogler hver dag da de ikke virkede. At booke igennem Booking.com havde de ikke styr paa, overhovedet ikke. Fik ikke de vaerelser man havde bestilt. Nyt laasesystem. Bedre vaskefaciliteter, saasom flere vaskemaskiner osv.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.