Hoteller i Sydney i nærheden af Darling Harbour

My husband and I booked the Crowne Plaza in Darling Harbour for two nights. When we arrived after our evening flight from Tasmania the receptionist told us that they were overbooked and we don't have a room. That he proceeded to start searching for a room for us in other hotels. Eventually ( twenty-thirty minutes later) we were told that we can go to Rydges ( the night manager told us that is was a nice five star hotel and it was not!) and we had to switch hotels again next day. At least we got some taxi vouchers for all the hassle between the hotels. The night manager promised that we will be taken care of when we come back to Crowne Plaza the next day but I really did not notice anything different in the room than the any other Crowne Plaza room in any other city in any other country. The check out process was easy and seamless.

Cleanliness Broken freezer, water through fridge/old TV's (despite brochure showing flatscreen)/no minibar/bathroom old/double bed instead of queen/mirrored wardrobes

Overall apartment is spacious Worn out furniture in the apartment. Dish wisher did not work which caused the power switched off hence the fridge defrozed while we we out which was flooded the floor. We told them the problem 2 times but never resolved. One ceiling light was not working. Cutlery in the apartment only enough for 2 people, hence 2 sets each and all cutlery and crockery are mixed and matched. Glass top of side table was cracked and it could be dangerous to young children. There was one time we were in the lift with the hotel maintenance person holding a plunger who told us he just unblocked the toilet in one of the apartments. It seemed to us there might have a few maintenance problems in the apartments.

Terrible! Very unclean. First. upon arrival we were told that we could not have a non smoking room (which we had booked months ago). If this was not to our liking we could swap the next day! Second. Room was not clean, and of course smelt of smokers. Third. We found a cockroach in the room. Fourth. Internet was charged at $24.95 per 24 hours, but was given to us free after mentioning that my booking through booking.com said it was free......should i go on?

The convenient central location The room was somewhat dated, in particular the carpet needs to be replaced with something more colourful

Hotel was convenient , quiet and a 5 min walk to harbour Older furnishings and bedding Pool & sauna old

Pre book hotel and had to pay a 1% surcharge for credit card usage. If it is you, do you think you would bring along large amount on cash to pay for your own hotel room? this surcharge was unnecessary. Again, is it necessary to charge another $100 on top of the total bill?

Good location. The doors of interconnecting rooms don't stay open. An interconnecting room should have one door between them that the parents can control, not be two rooms. The ironing boards need foam underlays so guests are not ironing onto metal (did ring up and no underlays were available).

Close to the cbd and Darling Harbour for our stay. We had a wedding in Darling Harbour. A lot of traffic noise and general public leaving the Darling Harbour area late at night and early morning. If I did not have my wife and daughter staying with me I would have called the night manager to listen for themself the amount of noise coming from outside.