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Very nice staff, always ready to help.
Staff was really nice, rooms were confortable. restaurant also good. This is not a negative but it's a pitty that in summer witha temperature of 32 degrees aoutside at 20h the swimming pool closes and the inner pool that is not in the hotel but outside was also closed in the weekend.
The staff was always friendly and helpful. They gave great recommendations for area activities and restaurants. Our room was nicely decorated, clean and comfortable. I would definitely stay there again.
The comfort of the hotel, the pool because it was so hot and the staff were extremely friendly
The hotel was modern and comfortable and the staff were very helpful. This isn't the hotel's fault but we had difficulties finding the hotel and getting to it. Signposts for the hotel were not always clearly visible and then when we saw one, we found ourselves in the wrong lane in dense traffic and had to drive past our turnoff. We went round in a few circles before we actually managed to get to the hotel. However, once we found it, we had no further problems!
This is a great hotel. Very welcoming, english speaking reception staff. A great bar and restaurant although breakfast is too expensive. Rooms spacious but hot! A short walk to local shops and cafe's. A short taxi ride to Plaza Mayor. We have stayed here a few times recently and always had a good time. Price of breakfast. Mini bar prices.
Location, ease of parking, price, cleanliness, children friendly... all positive
fantastic spacious rooms, nice pools not very easy to find and a little too far from the centre
Staff & facilities
as we were on our way back to Santander it was very convenient to Autoroute. It could have been anywhere as was typical Novotel, but good for all that. restaurant was overpriced, especially for breakfast
All the staff were very polite and friendly, the hotel decoration was very well done, our room on the 5th floor was quite large, well equipped and very stylish. We had the continental breakfast for less than 6 euros, with waiter & waitress service, a bowl of fruit, bread, ham & cheese, orange juice, coffee or tea “excellent”. One of the best all round best hotels we have stayed at in Spain Driving the car into the lift for the under ground parking a minor thing
Excellent reception good English and splenid girl doing breakfasts who also spoke excellent English. Comfortable room and interesting underground carpark accessed by a lift.They arranged a fourth night very effeceintly. Breakfasts were good served and a reasonable deal at 6-7 Euros. We did not find an English TV Channel for news and struggled to get weather forcast important as it was very changeable. More relaxed seating in bar would have encouraged us to use it more may be they have a terrace in good weather?
The receptionist and several waiters spoke English. Good American Style breakfast: enough to last almost all day. Excellent central location, and close to Campo Grande (large park). Great bathroom. No "didn't likes".
New and very nice hotel, with an excellent location in centre and very good facilities and super friendly staff who speak amazingly good english for spanish understandings. We came with a 9 person bus wich did not fit in the underground garage, so they immediatly offered us the director's parking place. Design interior is very nice , super clean. Big rooms with raindance showers, feels like a tropical rain shower. The children had a great time although the hotel has no play facilities for them, but the staff did all kinds off extra' s for them. Breakfast is very compleet (only 7€ for extra guests) Good value for money.There is no gymfacilities. The big park is only 200 m away and there are big childrens' climb and play facilties and the most important: the two best restaurants of Valladolid Aquarium and Sabores.
Good central location with secure parking. Comfort and professional service.
Excellent quiet hotel, very modern and sophisticated in a good location. Great continental breakfast and parking available within hotel. Rooms are spacious and well equiped. The evening meal room service was very poor, cold food, no condiments or sauces which caused a complaint to be made.
This hotel ticked all the boxes which is rare, since we are very fussy! Could not fault it. Excellent value for money.
Excellent hotel, central location, friendly staff, nice breakfast
Price & location
Well located, well-run, comfortable; an excellent choice. We asked for a quiet room and got one looking onto a light well, which meant that the room was rather dark and had no view. However it was certainly quiet and was very spacious. A lively atmosphere, and well used by local residents. We had a good meal in the hotel restaurant
We liked very much the location (so close in Plaza mayor and all the nice restaurants) and the friendly welcome by the hotel owner, Roberto, who explained to us everything about the sights and the restaurants of the town. I am so sad that we did not visit the paella restaurant that Roberto suggested, but we'll definitely do that the next time! Hotel was nice and clean and I especially liked the atmosphere of city at night (many people at the streets, bars and restaurants until late at night). Not all hotel personnel can speak English well, but this is not a big deal: we got used to this at Valladolid and I it's good that I started practicing my spanish! Satellite TV was almost impossible to watch almost each of the 4 days that we stayed: signal had periodic interruptions.
Relation price/location is great, hotel a few steps away from Plaza Mayor. It's only downside is if you travel by car. It's hard to park the car in the hotel surroundings, and leaving the car in one of the city parks can cost you more that you night at this hotel. (!!!)
The hotel has a very good location in central Vallidolid. The hotel and the rooms are very comfortable and well decorated. The manager is particularly friendly and helpful.
Location in the town center
room interrior, cleaness, location the receptionist Ramiro - he was ignorant and not friendly at all
Great location, near main square. Friendly staff. Food good and reasonably priced.
The location was amazing. Right beside the main square. The manager was also very friendly and helpful.
The elevator was very slow, sometimes one had to wait 10 minutes. Internet access was expensive for a 4-day stay.
Friendly Staff N/A
Very close to the centre of Town and the bus/Train stations. Very clean room and good bar. The shower dipped out. The receptionist was very rude and the aircon didn't work.
Convenient location but not easy to find No double smoke free rooms Expensive breakfast - if you had one
Very efficient & friendly service at Reception on arrival 1. Music in the restaurant - not necessary. Or at least lower the volume and get away from the old-fashioned American muzak (after all, it is a hotel in Spain). 2. Decor and furnishings in the public rooms: totally uncoordinated; needs an interior design makeover.
The room was pleasent and comfortable. The location was good too. Very few of the hotel could speak English so communication was difficult. I was unable to order room service because of this. Vegetarian food is also very very limited! Also the wooden floors in the bedrooms and corridors were very noisy when people were walking around.
I liked its location and its price by comparison to other hotels. The gym facility did not open until 9:00 a.m.
In town centre so good for a walk around the town. Could do wth a bit of a face lift and very little English if any is spoken by staff.
Centrally located, well priced, availability of WI-FI No programme in Enlish, like News programme on the bedroom TV. Breakfast could be a little better organised, limited cereals, cold milk available only by request, no large spoons available for cereals, yes we were supplied with the appropriate spoons when requested.
Twin room supplied despite me asking specifically for a double room. No explanation forthcoming. Noise from Building site opposite hotel should have been mentioned.
Good value No bar, restaurant or vehicle access. Grotty looking breakfast.
The hotel is in a great location.
Great hotel. Central in Valladolid (on foot to every highlight is possible). Nice staff, friendly atmosphere. Clean and neat rooms with minibar and flatscreen. No complaints
The very warm and helpful welcome
Excellent location, very comfortable room. Managers were very helpful providing maps and directions.
Quality and location of the hotel is excellent. The lack of choice for breakfast was disgraceful, fortunately they only then charged 5euros. Had they asked for any more, i would have made a complaint.
Its central but quiet location.... No... everything was fine....
It is a very comfortable, clean Hotel with excellent service at reception, secure parking and bar food / breakfast very good.
Convenient for motorway and very comfortable
Staff very pleasant. Room well appointed. Food in Restaurant excellent but 8.30 pm late for the English to eat. Bar area good. Snacks available all day. A little difficult to find. Had to drive all through the town.
Good internet connection.
Good location, clean room. Room too small.
Staff excellent and hotel very clean & modern- restaurant service impeccable Rooms facung the main road can suffer from the road noise
Excellent staff, friendly and warm Nothing a first class hotel
I had left a rather valuable book in my room after leaving belonging to my city public library in Belgium.I asked the reception afterwards to send it to my home against of course my payment.They could have easily sent one of their staff to a post office to mail it back to me.They didnt and made me look for an independent forwarding myself who would charge me 70 €.If they had sent the parcel themselves it would barely amount to 5 €.I think their attitude is not worthy of the service we can expect of a hotel with standing in a country which needs so much income from foreign visitors.Could You look into this and,Please,let me know what can be done;if You can before the end of this week.Thank You.Baron Dehennin
2Nd Stay Brilliant location for access to A62 Motorway and staff very helpfull. As per our first stay, we thought the hotel quite noisy. There was an exhibition on the night we stayed but even after that finished there was considerable noise both from the exterior and transmitted noise from the floor above.
1st Class hotel,staff very helpful, food very good, ideal stopover if travelling through Spain close to motorway.
The location: perfect for anyone on foot in the city and wanting to be in the center of things. Friendliness of staff: young woman at reception leant us her umbrella on a rainy Sunday when the stores were closed.
We liked the friendly helpful staff and the central location of the hotel. The sound proofing was extremely good as we discovered that in the evening there was a lot of hustle bustle in the adjoining streets but with the windows closed there was no sound at all to be heard. Would have preferred to have in room coffee/tea facility but otherwise no complaint. Coffee was available in the restaurant when open.
Very central location-close to bars-shopping-the historic sites-the restaurants which l like lots-l got a good rate on the room which was very comfortable-did not have the breakfast as l thought 11 eoros was a bit expensive-let me use the Net in the reception area for free..
Very good situated, clean, nice room (4th floor) breakfast should be inlcluded
Proximity to Cathedral and on-site parking It was difficult to find as all the approach roads were under repair. Had to abandon the car and search on foot for the hotel but once found the receptionist was very helpful in directing us to their small car park.
good central location parking is not included in price and its very difficult to find on-street parking
The location is excellent. People is really kind and helpful, always ready to serve the client. It would be a good idea, not only for this hotel, to have a kind of kettle in the room.
comfortable well appointed rooms
We enjoy everything about the hotel, drinks on the patio is a must! The restaurant standard was disappointing,
The staff were pleasant We chacked in at 5pm to be told the resturaunt was fully booked.They had reduced the sittings to 4 tables because of a wedding. This is not 4 star performance. The club sandwich served in the bedroom was atrocious served with cold chips. An expensive failure
Very conveniently located, nice staff, lovely stop-off on our way home from Portugal. Advice would be to eat and drink at bar, which serves much more than menu says, good continental breakfast much cheaper than advertised Hmm. Spanish cannot stop smoking! Sadly the pool was closed for one week only, which coincided with our visit, so spoiled the whole thing a bit.
Good bedroom in a standard 4* hotel.
Clean room and secure. Terrible breakfast, too expensive. Measls too expensive.Needs a lot of TLC. Rooms starting looking old and tired.
View through the roof windows to the spike of the Catedral
Excellente situation géographique.
The person in the reception desk was very kind.
locatio no central sitting areas
It's a very nice hotel, in a good position and with a very nice staff! Rooms are really good and you can find all kinds of comfort!
helpfulness of staff
location the parking
Very Central, Welcoming Staff, Authentic Spanish feel. Small but well equipped room with stocked fridge and a grande chandellere Beds were clean and good condition but uncomfortable - more like put-up-ups - definately needs review/investment.
the staff were very friendly and cheerful, we liked the angels everywhere, food was excellent and my husband liked being able to smoke in the bar
Gorgeous restaurant (not included) Nice breakfast Decoration of the rooms, the hotel building Not big bathroon, small bath tube. Noisy
Most staff were very friendly. The room well appointed, comfortable bed, very clean and quiet. The meal in the main restaurant was excellent and server was pleasant and knowledgeable.
Service was outstanding. Rooms and bank very clean and comfortable. Great value.
Good hotel for travellers with car, close to Valladolid. Hotel facilities and service were excellent. In-room wi-fi internet available, spacious rooms.
A very pleasant and peaceful place , comfortable and friendly . Not a dislike , but take a phrase book if you have no grasp of spanish , although the staff go out of thier way to accomodate no one spoke english and hand gestures only go so far !!!
Interesting environment and very comfortable room. Very difficult to find, even from the instructions as it is in the middle of a large new building development. Food was overpriced and pretentious
It was not easy to find even with the GPS
Good tapas and food available Lack of dediciated party
Modern and quiet Apartment Hotel, out of the City centre but well linked with public transports. Staff absolutely ok. In my case, I had a suite composed of living room, bedroom, bathroom and kitchen, at a price that in many cases other hotels can't offer for a single room. Not a 4-star, but definitely far above the 3-star average. Very suitable for medium/long stays. Maybe internet could be free...
excellent room and facilities
Good location, excellent value for money, friendly and helpful staff The staff did not really speak English.
It is an aparthotel so we had a kitchen. The downside is that we didnt have any plate or pots to cook with.
Location - close to the Auditorium Miguel Delibes, nice sleeping block around. Quiet at the nights. Staff speak Spanish only, it's ok for me, but would be better to study English. They need some redecorating as well...
The friendly staff, good breakfast