Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).
Gorgeous gem of an old-world hotel in the heart of Zurich. Impeccably maintained and with legendary Swiss service and hospitality. Don't miss their breakfast buffet! Highly recommended! Rooms on the smaller side, could have more power outlets...
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
Location, quiet yet central in old town. It is summer - so even in Zurich air conditioning would not go amiss.
The hotel restaurant was outstanding. Great Swiss specialties - but make a reservation. We did not get timely house cleaning on one day.
Friendly staff, excellent location No wifi in rooms, only in public areas Need to leave keys on the lobby
well situated at the border of old city very close to the main railway station, neat, clean and quiet though a bit minimalist What's negative is all about service, from the young fellow at reception desk for check-in who takes a lot of time to unpack his own bag when client's waiting for him to finish, to the chamber maids who have unpacked a gift box clearly wrapped as such, forgotten 10 mns in the room after check out. Back to my room for taking this forgotten parcel, I've found the said room service with the items present into the gift-box physically in maids' hands and pockets.