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We enjoyed the room, balcony, staff, pool, casino, showroom, etc... Cleanliness of the room was not the greatest. My husband and I had to clean up pubic hair on the floor and in the bathtub. We also had to clean up boogers that were pasted on the wall. Room was beautiful and comfortable and we still enjoyed out time, we hope the rooms get cleaned thoroughly for our next stay.
Gorgeous facilities and reasonably well-appointed rooms; pool and fitness center are excellent, as long as you don't mind that the whole hotel reeks of cigarette smoke. This is a perfect example of a place that spent a lot of money on its physical plan but has no idea how to train its workers. Staff was well meaning but clueless. I asked for a quiet room (I had to be up at 5am to catch a flight) and was put between a family with kids screaming in the hallway, and then screaming in the room, on one side. On the other side was a group of college kids playing loud music. When I called the front desk and asked to be moved, they suggested calling the rooms and asking the guests to be quiet. Really? I pushed for the room change and they finally obliged, but I had to come down to the front desk to get the key. Sorry folks, but in that situation, you send a bellhop up to my current room with the new keys and a trolley to help me with my luggage. Pool area was overrun by screaming kids, even at night. The whole place reeks of smoke - my clothes stink, and now even my car stinks.
Casino was very smoky
The room was nice and spacious. The beds were decently comfortable. Most of the staff was excellent (pool attendants, front desk, cleaning staff, and most of service staff in Tiwa cafe on 1st floor). The casino staff is good as well. The door locks are not sensitive enough. It takes several seconds for the access point on the door to read the card. Not a terrible problem, but it was a bit annoying. The room has no refrigerator (might want to bring a cooler if possible). The pillows were a little lacking (don't provide great neck support). Although the room was smoke free and smelled good the hallways and lobby sometimes smell like smoke because the casino goers smoke like chimneys and tend to drag the smell with them. The staff works very hard to maintain a clean facility however. It's just something that will not get better unless smoking is banned on premise.
clean and friendly we liked it all
Room was overall clean, nice view, casino was great. Room wasn't ready when we were told it would be, so they moved us to the 4th floor instead of asking if we would mind waiting. The bed comforter was lumpy and dirty. We had a king unit but only was given 3 pillows.
Beautiful resort, great service, well maintained amenities. Balcony view is of the roof of the pool, casino, and spa. In the middle of nowhere.
The restaurant staff was kind and polite. The food was delicious. We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!
The rooms are beautiful. A complemtry something would have been nice and made the price more worth it.
Love the value, comfort, newness of hotel. The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.
Wonderful staff! Comfort and beauty.
Dark rooms Smelled like smoke, service was terrible compared to the last time when it was the hardrock.
Staff was nice and friendly! Only stayed one night to get to my very early flight next morning. Very comfortable room and very clean!
Modern decor. Friendly staff. Excellent breakfast. Internet didn't work at all from my room
Nice clean rooms comfortable beds Noise from construction
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
Friendly staff, awesome room for the price. Breakfast was amazing!
Great service; staff is friendly and make sure you are enjoying your stay. The eating area for breakfast could use a few more tables. Double beds seemed too small.
Large room. Comfortable bed. Not the room we reserved. Told sold out though our reservation paid for and our sheet clearly showed room type. Sheets never changed during 3 night stay. Used cups and glasses not removed by housekeeping. First night, no toiletry products in room. Housekeeping substandard. All else great.
comfort of room and friendly staff. I had booked a King size, hoping my husband would meet up with me. But he could not, and the King was not available. Desk person said this sometimes happen with internet reservations. As I was leaving to go to my room, I picked up a soda and bag of chips to pay for, and it was given to me complimentary. Nice Parking was difficult as the parking lot was full, however a security guard was outside at 2am watching the parking lot, and she helped me find a spot. Super nice!
When we checked in we were given a handicapp room which we didn't reserve. We also were not impressed with the morning staff. Our shuttle was late to the airport because we had to hunt down staff. The person driving the shuttle would not buckle their seat beat so an alarm went off every 2 minutes. Next time we will look for places elsewhere.
The person manning the front desk ( Chad) during check in was very professional ,courteous and helpful. the room layout and shower are excellent. We missed breakfast
Front desk was very friendly!
Size of room, airport pickup, large TV, help with questions
The room was clean and neat, bed was comfortable. The meal was a good start for my day. The number of power drips in the room. I realize this is a older buiding they was built when there was not electrical device we have now a days. I requested a room off the front desk and was put in a room 1/4 way down hall, I have lung problems and require oxygen the futher I have to walk I run out of air.
One nice person at the desk Every thing
Cheap. Comfortable bed. Nice view. A hotel way past its prime, with staff that seem overburdened. We were first sent to an uncleaned room--unmade bed, trash, etc. Our second, cleaner room included a live cricket on the bathroom sink.
location Old, dirty
Our entire stay was good. Staff were very friendly and helpful. They made us feel very comfortable and welcome. Our stay was very good there wasn't anything that we could complain about.
Clean rooms, good breakfast, friendly staff The heater in room 220 was so loud that I had to wear ear plugs to sleep at night.
Staff was helpful in getting us in promptly, and supplied us with information about getting a dinner meal-it was late, we were hungry and there was no place near by to get food. (We ordered in Pizza which was good and came in good time). No place to walk near by. Chair in our room was broken.
Beautiful indoor pool n spa
Service was great. The rooms were clean. The view from the balcony was awesome. There were people partying close to our room and woke us up with their loudness.
Good price not s bad location Room was on the freeway side and there was noise all night, the breakfast was all carbs
Staff were helpful & friendly. Clean, comfortable room. Had trouble connecting to WiFi in our room. Connection was good in the lobby, but spotty & sometimes unavailable in the room.
Sketchy neighborhood felt unsafe leaving the property at night . Pool had very imited hours. internet strength was up and down
He let me sit in the lobby while I found another room They did not have a room for me
My room smells like marijuana
quiet non congested traffic close to downtown room are smaller than usual
Clean room, friendly staff, decent complimentary breakfast
The staff were very welcoming and helpful with every aspect. The restaurant, Mas, with its roof top bar & tapas was a very fun way to spend our first evening.
Great atmosphere. Beautiful inside and out. Great price to quality ratio. Comfy bed. Clean. Good location. Water pressure in the shower was really low. No complimentary breakfast. Receptionist was a little formal/stuffy, but still very helpful.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
Friendly staff, great restaurant. Check in was in a small, cramped room. The room was kind of small, especially the bathroom. It is an older hotel that they have tried to upgrade. Not much of a view. Not in a great part of town but I am not sure Albuquerque has such a thing.
The Andaluz has a wonderful history and the remodel saved it's antique flavor. We found the employees friendly and knowledgable about its past. Loved the bar on the 2nd floor. All the beers on tap were local.
The beds were great You had water in the room for a fee. Either give the water or don't put it in there.
Nothing Place is a total shit stack. It would be better suited to have the facility pushed over and have a modern version built.
I loved how friendly and accommodating the staff was. They were welcoming of me and my two young children (and dog). The rooms could be cleaner. The carpet was stained and it made my infant dirty when he crawled. The tub wouldn't drain properly, so we got to shower in standing water. Also, there was used soap left in the shower, along with shampoo and conditioner. One of the main reasons I picked the Sheraton was because they have cribs available. They did not. My infant had to sleep on the floor on some blankets. I couldn't have both my kids in bed with me, as I only had a queen.
My adult son and I visited Albuquerque for Thanksgiving with family. We were very pleased with the comfort and the option of no linen service to help conserve water in this drought-stricken area. The mini-fridge came in very handy, and I liked the nice touch of having flavored water available in the lobby for a quick drink. We didn't eat at any of the restaurants so can't comment on them. Drinks were pricey in the bar. Vouchers were issued if one chose not to have linen service. But the vouchers didn't mention where they could be redeemed. If I can find out, I'll send mine back to the relatives who live there so they can be used.
Location is good and overall clean but small rooms. They put us in the wrong room when we checked in so we had to go back to front desk. It was about 9:30 pm. Put all 4 of us in room with one bed instead of two queen beds.
EVERYTHING WAS GREAT! I LIKED THAT THE MALL WAS RIGHT ACROSS THE STREET. THE STAFF WAS AMAZING. I HAD AN ISSUE AND THEY TOOK CARE OF IT FOR ME!!!
It had a fairly nice bathroom, nice shower. Bed/mattress pretty firm which I like. Decent sized flat screen TV. Pool a little too small and not deep enough. Hot tub ok, but couldn't get the jets to come on. Wife had some back/hip pain after sleeping on mattress.
Low price, courteous staff, Heavy area traffic is not conducive to pedestrians wishing to walk to Uptown. Its not far, but a lot of lights and 6-8 lane highways to cross. No pool (but we knew that), loud and off-key band in the lobby lounge at check in. Worn side chair in room, dirty/worn elevators. Hung the do not clean sign but the housekeeping staff came in anyway. Nit picking really, as we pretty much got what we expected from an older Sheraton-run property.
Nice central location close to any amenities such as shipping and restaurants. The hotel itself is clean and would be perfect for the business traveler. We chose this hotel for the location and heated pool. The pool was small (looks large in pictures) but I would not consider it a truly heated. It felt like going into an ice bucket every time. Our family would do laps just to get warmed up enough to stay in it. We travel a lot and on the heated side of this I would rate the pool a 2. It did however offer up a great hot tub. Perfectly set temperature. We did not eat at the restaurants but it looked nice and there was also a Starbucks inside. Most places we stay the staff always greets you, this one did not. Employees were always too busy talking. They were however nice when approached. As a former business traveler I would say this place is a hit. As a family I might try another place next time I stay in ABQ just to see what else is out there.
Clean, Modern, great breakfast, great ambiance
The cleanliness. The coffee and tea available at the "nurses stations" in the morning. The baked goods at breakfast. The quiche at breakfast. The lack of more substantial food at breakfast. What was available was delicious, but it'd be nice to have some fresh scrambled eggs, bacon, and hash browns available.
Employees were really nice and helpful.
View was great. Turned out that Friday night was a party night for a room near us. Loud and drunk young folks. Had to call security and police to get them under control. Room was not really cleaned each day, just a few things done. Chairs not comfortable, not enough electric outlets. No extra blankets in the room. Bed not comfortable.
I absolutely loved the style of the hotel. The room and view were stunning! The staff were professional and everything was spotless. The attention to detail was much appreciated. the extra touches such as the Old Town Walkin tour and the cookies at check in we're fabulous. The gym wasn't functioning as it was being refurbished. Also the food in the on site restaurant was very spicy hot....hot...hot, and should have come with a warning. The food was delicious if you can handle the heat!
The location was perfect. It was within walking distance of the old town shops and restaurants. The pool was very nice and all of the indoor and outdoor decor was beatiful. The room and bathroom were surprisingly larger than expected. The staff were very helpful and accomdating There was construction going on right next to the hotel that was fairly loud and started relatively early that woke me up.
My room was comfortable, the restaurant and reception staff were very friendly. Great location near old town. Free parking I was disappointed that they didn't have the fireplace going in the big hall to make it a bit cozy.
Nothing Very unattentive front desk. Asked for suggestions for dining in the area and got blank stares. Called front desk about fighting in the hallway at 2am and the yelling and screaming continued for over an hour.
Lobby Old bathroom
Staff was very professional and kind. There is a nice pool and a patio. Overall very pleasant. Rooms are standard.
Very friendly staff. Pool area was well maintained and covered by Aaron. The restaurant was a big surprise - usually do not expect hotels to serve food as good as we got there. Nothing - perfect for a guys weekend.
We were physically assaulted by the security guards on staff at the hotel. Never in my life have I witnessed something like this. Yes we were noisy which led to complaints... but it was for a party we told the staff a month before , and it was only loud because there were 20+ people all in one room since the staff DID NOT PUT ALL OUR ROOMS on one floor like we requested mknths before, several times, to avoid just this. Instead they put us by other guests and mixed our rooms up. This would have avoided other guests hearing us and being upset. Security came and physically attacked two of our guests for arguing with them about the policy as they seemed very aggressive. We were all shocked. Needless to say there is a nice lawsuit ensuing against this hotel. Happy visit!
Loved that the hotel was situated where old town and st Claire winery were walking distance easy to get around to places. Hotel rooms were clean and beds were comfortable Didn't like that happy hours was unavailable on weekends and no breakfast was included with room stay
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
access to airport.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
The SPG club lounge was nice. Offered fresh fruit and drinks any time of the day. Location was easy to navigate around. Our hotel room was booked 3 weeks in advance. When we arrived we were told that the room style we had book had been all sold out. We were then told we were being "upgraded." The new room we had was a smaller room with two queen beds instead of one king. The only upgrade to the room was were on the 15th floor in the Starwood Preferred Guest rooms. But the room smelled like cigarettes the entire stay. There was a paper posted outside of the elevator on. FBle against the wall saying there have been complaints of the floor smelling of cigarette smoke & reminding everyone that this hotel was completely non-smoking. But other than that nothing was done to rid the floor of the terrible smell.
Room are up to date and clean
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel. Nothing
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
The food was way to expensive and hard to place an order for room service
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals. Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
Friendly convenient and affordable.
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to.... The mattresses Poor guest services (Front Desk)
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again Nothing notable They even brought me a flat iron and hairbrush
We went to this location for a weekend vacation. We showed up later in the evening to check in. The front desk person advised me that I was going to be in a smoking room and asked if that was okay. It was not okay so he upgraded me to a NICE suite..... I really got a bang for the buck! The room was clean and also the breakfast was really good. The only thing that was bothersome is that the last day we were there the hotel ran out of towels and I had to dry myself with my wife's wet towel. Otherwise we didn't spend enough time at the hotel to have anything really bad happen. Ran out of towels.
The room was clean. My room was right across from the laundry room and it smell of cleaning chemicals. Also the hot tub was not very hot.
Clean Thermostat was not working properly in room. Room was freezing. No extra blankets in room. When I called for one they gave me one but charged me $7. Horrible
This hotel is wonderful if what you want is very clean rooms and bathrooms, very comfortable beds and linens, wonderful staff, free airport shuttle, ample access to a computer with printer - all this, and probably more that I am forgetting - at a really great price! A special shout-out to the Front Office Manager Tim Martinez who is really excellent at his job! If I come come back this way again, I'll be definitely staying here again. There wasn't anything I didn't like - this is a place that checked all the boxes for me!
Friendly , helpful, courteous staff. Good breakfast, kept food full .. Very good variety. Nice, comfortable .. Construction going on but did not interfere with our stay. Visited with our long time friends in lobby and nice visit. Lobby couch a little dated but they are in the works of improving and upgrading.
Location, convenience They advertised a small gym but there was none at all. Their smoke free rooms are upstairs to their smoking rooms and they smell of smoke. Couldn't sleep there. Left for a different hotel. Staff was understanding.
Bed and linens were comfortable, room was fine. Nothing fancy, but well-equipped. Breakfast had real cooked eggs and sausage (and I think a waffle machine, but I didn't look too closely), not just the all-carb except hard boiled eggs breakfast you get at similarly priced hotels. Front desk was fine. It was a quick airport stay for me, and was everything I needed with no complaints. I personally don't like all styrofoam and paper products at breakfast, no real mugs, so you can't heat up your milk to go in your coffee, but I realize that's a personal preference. Next time I'll bring my own mug and it will be fine. And the clock and lamp on one side of the bed seemed to be unplugged, but I didn't have time to deal with it and didn't need them. These are small things in an overall good economy hotel. Not fancy or terribly up-to-date, but very functional, clean and solid.
Very convenient location, near airport. Good amenities for the price. Nice place to stay if you are looking to get to the airport bright and early!
It was convenient to the VA Hospital and the airport. I always stsy here when overnight lodging is needed before or after a flght. Bed was comfortable and room spacious and clean. My top sheet was threadbare and i could feel the uneven floor that creaked and moaned when the walked on it. A few upgrades would improve my rating. Upgrade the bedding and fix the flooring. Perhaps new carpet and baseboards. An added value and convenience for little would be to install USB outlets throughout especially at the desk and nightstand
Great staff.Took the shuttle to the zoo.
Super comfortable bed. Clean room. Great bargain! Room smelled a little smokey. Nothing a little perfume couldn't fix.
great breakfast, helpful staff. in the hallways the carpet smelled old and the smell was being masked by too much carpet freshener.
The staff was very friendly and accommodating, the breakfast was very good. The previous occupants in the room I was assigned to were smokers. When I walked into the room I immediately could smell smoke. I asked for another room and was given a room that smelled cleaner.
How comfy the bed was and the room and the staff was very very helpful and friendly:-) N/A
No clean The thermostat was broke
Great breakfast, good facilities Maintenance issue with room, outlets did not work, it was minor though
This is a nice hotel, especially if you're looking for something last minute. It has everything you need. The pool and outdoor area is awesome, so if you're traveling with kids, they're going to love it. Teepee right by the pool, hotub, pool is half inside half outside. Super fun. The interior is decorated with great local art and it's handicap accessible. Room service is reasonably priced. Staff is incredibly friendly and helpful. Really great stay. The crib it advertised on the website is actually a pack-n-play. That kind of sucked because there's no way to wash those, so who knows how many babies/toddlers have slept/pooped/peed/spit up in it. Bring your own of you're traveling with a small child.
Very nicely appointed and comfortable hotel with Aveda toiletries and a great restaurant. Convenient location right off of I-25..
The view of the mountains. The pool was clean. The jacuzzi was not working but the water was hot. There was a cockroach in my room and after trying to kill it twice i was successful and put it in a paper cup and brought it to the front desk. I told them what happened and they said they sprayed for bugs two weeks ago but they could spray the hallway again and my room. I asked them not to spray till we checked out in two more days. He agred and just looked at me with out offering to compensate us or offer us another room. We have stayed here before every time we come to Albuquerque for the past two years but will think about finding a new hotel to spend our heard earned money at.
Good access to the areas of town I needed to go to.
All of the staff was very nice. no refrigerator in the room
The bed was very comfortable. The staff were not helpful. Asked for some pillows and said they didn't have extra, seems very unlikely. Also, they act like they were the only one at the hotel not willing to help. Basically, customer service needs great improvement.
Lobby decor Noisy people in room next door ..no enforcement of quiet hours....constantly running toilet in bathroom...no action taken upon notifying hotel staff
Very interesting design and easy on/off I-25 The cleaning staff could do a better job cleaning the bathrooms.
We made reservations because of convenience, and we will return for the same reason -- and because of the comfort, the beauty, the helpful and friendly staff, the cleanliness the price and just because it feels good,
I thought the Hotel was just great, I loved everything about it. I would defintely stay at Nativo again. Everything was excellent about my stay even tthough I can't click on the dots.
The interior style was unusal and interesting. The towels were quite thick and the toiletry selection was good, Aveeda products. It was very dark and while in our hot climate ( I liive in NM A) it is a relief from the sun, after a while it seemed oppressive.
the beds were very comfortable Beds were small for being double beds, bathroom was small shower was very close to door
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
I arrived at the hotel to find out that in Expedias usual fashion, they didn't actually push the reservation through to the hotel but had charged my card anyway. And I knew the hotel wasn't making it up, because the reservation disappeared from my Expedia app as well. To keep a long story short, the manager at the front desk named Michael got everything taken care of for me and then some. Went above and beyond to make sure I was taken care of and got the room I wanted. Made sure it was away from other booked rooms because he felt bad for the trouble I went through with my reservation and wanted me to be able to relax, and gave me a few other things to make sure I was happy with my stay once everything was fixed. My room was spacious, bed super comfortable, hotel had tons of amenities and wasn't a bad price either. Definitely would stay here again, and I hope I encounter more managers such as Michael in future stays at other hotels. Light in the shower didn't work, I think the lightbulb was just burnt out. I personally thought it was a very trivial issue and didn't find it necessary to complain about it, it was just a slightly darker shower lol.
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
The restaurant Courteous staff Nice rooms Hated leaving
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
Located nr. Expressway, clean and comfortable. Located in the old part of Albuquerque.
The bar was comfortable and the cocktails were good. My room was very comfortable, clean, and the bed was great. The housekeeping staff were friendly. The front desk was superb. I love the airport shuttle service. I didn't like the location. The property was located on a very busy street and the walk to Old Town wasn't pleasant. Twice i had breakfast at the hotel and twice i was brought the wrong item.
Staff was very helpful and accommodating, even after the website we booked through (getaroom.com), completely messed up our reservation! Breakfast was great. My only complaint was that the beds were way to soft!
The included breakfast was excellent. My breakfast burrito was superb. Bathroom was worn out. Come on...can't you replace a worn out toilet seat?
Excellent breakfast and value. Elevators too small for luggage carts
Good place to stay. Clean, convenient, good bed. Only issue was small elevators did not accommodate the luggage carts without a struggle. Would recommend.
It's comfortable, the staff is friendly, the price and location are great.
Nice southwest theme. Interesting art - especially the local art behind the front desk, and even better, the explanation of it to the left of checkin. The complementary breakfast was generous, and the waitress/hostess was very nice and accommodating for my wife's special dietary needs. Keep up the good work! Mike Palatas The latch mechanism for the hand wand of the shower in the handicap room we stayed in (112) was broken - would not lock in position on the vertical slide bar.
Overall, we had a very nice experience. The room was clean, the bed was comfy, the breakfast was delicious. That's the most I look for in a hotel, especially since we stayed for one night during a cross country road trip. It was a wonderful change from sleeping in our car at a rest area. The only downsides were honestly very minimal, considering we stayed for only one night. I found a small roach in the bathroom that I had to dispose of, and the internet connection was very spotty and, for the most part, nonexistent.
The breakfast was excellent & served on real china not that awful plastic or styrofoam stuff...the eggs were the real deal...not the pretend kind from the lsst BW we stayed at. Staff was lovely A little dark and gloomy in the halls but well maintained
Quiet room, comfy beds, smelled pleasant, staff friendly. Breakfast was good. Decorated nicely.
everything was true to the description online. Delicious was breakfast and loved the $5 coupon. Location was right off the highway. Fitness facility was good enough. High-quality staff. The walls of the room were pretty thin. We could hear our neighbors and the cleaning staff in the morning.
The front desk clerk, Gabby was super nice and helpful. They need waffle maker for breakfast.
The staff was very helpful and friendly. Location was convenient. Breakfast was ok. The room was clean and adequate. We just wanted a comfortable place to sleep. Sadly, the in-room air conditioner was quite loud and the pillows were fat foam things that hurt my neck. Perhaps the staff could have brought something else, but it was late and I didn't realize the problem, so I didn't ask. Bring your own pillow!
The room was clean and simple. i will stay again the next time visit. My father was at another more expensive hotel and had one more night in the city and actually booked a room for the last night on my recommendation. The have a free hotel shullte and its only $8.00 for a cab ride if the shuttle is busy. I like the free breakfast. They had a good veriety to choose from. Parking is free and easy to get to room. It really was the best value I have had as a world traveler.
Very comfortable, easy to get to, very friendly. Extremely clean and quiet-- just perfect for us. Thank you and we will be back. Couldn't find anything negative.
The location was very close to I-25. Beds were not uncomfortable. The breakfast buffet had very limited choices, with dry scrambled eggs probably made with dried eggs and with bland hash brown and tater tots.
there is nothing to like about this hotel expect that it was close to the airport the view outside my window was a man sitting in his car in the parking lot shooting a needle in his arm . I felt like a was watching an episode of Breaking Bad.
Location was easy to get to/from. Breakfast was surprisingly good. Hotel seems like it hasn't been renovated in a long time.
Location Room smell .. Old building .. NOT A 3 STAR...
Clean room. Nice staff. Great pizza place right down the street and 7/11 right outside. Felt safe and was happy with my room
Has the value of a $70-$80 range hotel but cheaper.
Good location Dirty bathroom. Hair everywhere. Dead roach.
Good price, good breakfast buffet. Nice pool, easily accessible location. Not suites. Slightly seedy location, building is showing its age.
The staff was friendly during the day and late afternoon. The shower had extremely low water pressure.
The staff was incredibly friendly and helpful with any of our questions. The lobby was clean and we were pleasantly surprised with how homey and clean our room was. Great value for what we paid for. We were really comfortable and happy with our stay. I would definitely stay here again and would highly recommend to others. I honestly don't have anything negative to say about this hotel.
What made our stay so great was the incredibly helpful, friendly and professional staff that worked there. We were really impressed with the service. This is a standard hotel in every way, but the service made it stand out for us. I think the facilities could be updated, but everything was clean and comfortable.
Nice amenities, room with microwave and fridge, indoor pool and hot tub, free continental breakfast, very friendly staff. They even let us use a pack n play for our 1 year old daughter. Highly recommended!
The room was very clean and the beds were very comfortable.
Everything was homey,clean and nice.This is my 2nd stay with Shirley.She owns the motel and is there pretty much all the time.She really tries to please the guests. When I stayed there before we had a room on the 1st floor and this time we were on the 3rd floor.I'm thinking that this impacts the hot water because the water never got really hot on this stay.
The staff was very friendly and accomodating. Easy access to the airport. Comfortable.
The hostess and workers were really friendly Not use to the bed but was still comfortable
The staff was super friendly and helpful.
Excellent staff. Breakfast was a bit skimpy.
It wasn't the best place we've stayed. You can hear everything. The conditioning unit burned. It was kind of dirty.
Our room smelled like cigarettes and it was very very noisy. The price of the room did not reflect the socioeconomic status of other occupants.
location near airport and Waffle House, clean room, comfortable temperature and bed. neighbors were noisy until late on a Saturday night
Our room smelled like animal pee. It was a "pet room" and it was obvious. I paid $10 extra so I could stay in a room that smelled like a dirty animal pound.
I didn't like to be charged twice for the deposit. I got my money back the next day but it would have been nice to have that to do some shopping.
Old, outdated, floors weren't clean (cereal on floor behind bed), beds were clean enough, but holes in blankets. AC worked well and it was quiet and close to airport for quick commute out in the morning. Breakfast was okay.
I liked that the hotel was close to the airport. We stayed there because we had an early flight. The refrigerator was making a loud noise. I had to get up in the middle of the night to unplug it because the noise was keeping me awake.
Airport shuttle runs from 4:30 am to 11:00 pm so we did not need to arrange for a cab. They allow on-site Stay and Park and Fly for a small fee, which was waived this time since it is a new policy and we didn't know. Thanks, Ramada!. Helpful friendly staff. French roast coffee, recommended by the clerk, was delicious at 4:20 am waiting for the shuttle. Quiet and clean room. We have stayed here often and can see improvement and upgrades since it is under new ownership. We look forward to our next stay. My husband ran out of hot water while showering around 9 am on the second morning; luckily I showered before him and it was fine..
Staff was so friendly - rooms were fine - homemade waffles & chicken Tomale soup for breakfast !
Staff very nice Stained bedding, dirty floors
Very helpful staff; clean; convenient N/A
Van drivers and location and nice new cozy bed linen were all appreciated greatly. Sopping wet carpet discovered in stocking feet, filthy at that, toilet that didn't flush because the flapper valve was so old it was disintegrating, unmade roll-away bed left in room that I had to remove, raggedy bathroom linens, faucet that would not shut off--seals so bad I couldn't even get it down to a trickle--steady stream, entry door not square--I had to lean into it with my shoulder to get it open. This list is from the 2 rooms I tried. This place is in need of THOROUGH AND COMPLETE renovation, not just dressed-up bed linens and a couple pieces of new furniture.
Every staff person was a pleasure to talk with. Super breakfast. Loved the green chili stew. Lots of amenities and the TV clarity was a treat.
Close to the airport, free shuttle to airport as well as to the rail runner downtown. Friendly staff. Old rooms and facilities. Definitely a budget hotel.
I loved the beds. They were so comfortable. We also enjoyed the deluxe breakfast, and the hot tub. The pool was freezing cold even though they said it was a heated indoor pool. The walls were very thin, so we could here the people next door to us.
Management and staff went out of their way to help me get around when the rental car I reserved was not available
The stay was great everything about it was GREAT! The rooms where small but still I would stay again.