The hotel is very nice looking and the staff is really nice and helpful There is no special price for the Spa if you stay in the hotel, and it is a bit expensive for what it is. In addition, there is a sauna for female and another one for male, which is annoying if you go there with your husband
Small but comfortable rooms. Really clean, luxurious bathtowels. Staff was very helpful. This hotel was all we needed and is nicer than some 4 star hotels we have stayed at in the past. Location is incredible and easy to find.
the location was great! the bed was not very comfortable and the room was a bit small
Location of the hotel was easy to find. Carpets were badly stained
friendly staff noise in the nigth (other guests)
Great location. 4 adults where comfortable in a 3 person room. Clean. Large bathroom. Air conditioning did not get the room cool, so room was stuffy.
Staff was friendly, location excellent The hotel is dated. The furniture is from the 80s, the whole room is not even a 1 star hotel
marvellous space and grand furnishings no
The situation of the hotel, inside the old walls, and close to cafe's and resturantes. The old hotel was beautiful. No
Excellent hotel, the best location.
Very nice and valuable hotel.
The central location, the size of the rooms and the facilities within the hotel were all excellent We had a special reduced rate, so I would not complain, but had I paid the full rate I would have complained about the plumbing which was incredibly noisy. It sounded like a pneumatic drill when turning the taps on full.
Water in the room, had to change room to a room for single person
Central location No bar available and lateness of serving dinner
The fact that it was a palace, in the centre of ther old town & very reasonably priced. Nothing
staff very helpfull
There was no restaurant
Basic 3 star hotel, not far from old town. Staff helpful.
The staff the heating system. Not easy to use
We were very impressed with the help we received from one of the staff who checked our onward route for us on the hotel computer.
The hotel is easy accessable by car and on walking distance of old town, staff is friendly Beds are too small for north european people
easy to find,5/10 mins. walk to inside the walls.
Staff very pleasant, comfortable and clean room with attentive service. Breakfast varied, evening meal limited to snack but pleasant enough. Staff pointed out where parking was free and safe despite the hotel having a garage which could be charged for.
Very good facilities. In 10 minutes walk you are in the old city of Avila Staff only speaking Spanish. But they was very helpful
comfort of the room, facilities underground parking was difficult to negotiate
Good location, easy to find. Good view of city Free parking was limited, secure parking was expensive
Too far and not easy access to downtown
Location and view Air-conditioning was ineffectual and our room became uncomfortably hot
Modern hotel, close poximity to ancient town.
Great view of the Avila walls. There is work going on on the hotel (but I heard no noise). Laundry service was real good and fast.
Hotel was located outside the walls of Avila but a few minutes drive to all the convents and churches. Located almost across the street from the 4 post monument. Staff friendly and helpful. Restaurant was pricey for a mediocre meal.
very comfortable clean room modern design pleanty of parking east reach of city and easy to find did not like toilet doors not closing tight no privacy
The hotel offers a nice view of Avila. The personal tried the best even if the hotel is being renovated now. There is an internet point for customers. The rooms were large enough to feel comfortable. Due to the fact that they are renovating, there are no rooms to sit down and have a coffee or a beer, have a chat or just relax. There is a petrol station next to the hotel.
The pillows were the worst and flat pillows i ever dreamed with
Convenient to get onto the motorway system. OK for a basic overnight stop if the price was cheaper. Hotel is on a busy road adjacent to a petrol station. Restaurant facilities were minimal due to wedding being held. Along walk to Avila and hilly. A/C not very efficient
Shower was wonderful, and probably the best feature. Older folks, as we are, we were glad that I didn't have to cllimb over the edge of a tub, risk my neck trying not to slip, and not wet the floor around the glass half door that other hotels have. The Spanish type pillows that run the width of the bed. Would prefer the individual pillos that one finds in the USA
Location inside the city walls allowing excellent opportunities to explore on foot and sample the local services. Difficult to raise a smile, but that's typical of hotel staff in main land Spain.
Location near the wall was a good place to explore Avila One of our lampstand lights was not working. It took 3 calls to get someone to rectify the problem. The room was warn and the air-conditioning was not working. We ordered the 80th anniversary dinner selection but the food served was nowhere near as good as the Parador de Vic we stayed at in Jun 09.. .
Very convenient to the old city and all its charms. Has a wonderful sense of history, with a great garden and atmospheric public spaces. The room was serviceable, but nothing special.
One can not think of a better place when planning to go to Ávila. The Parador is located right into the City Walls, parking is a breeze if you are driving and it has classical "paradores quality". Don't even bother looking for a cheaper hotel, this place is the best value for your money. Rooms have lots of space, plus all modern amenities. A must!
Checkin was already possible by 11'00 A.M. Free parking space in front of the hotel avbl.
Comfort, lounge area and background music, food, pleasant staff Initially placed in a 'smoking room' though had requested when booking for a non smokers room.Staff immediately changed the room and all was well.
The location and the ambience. They did not accept American Express Traveller Cheques (!!!). Had we not had cash and Credit Cards we would have been in trouble.
within the city wall and a converted palace usual parador standards none
Position good for visting town walls and close to main attractions. Also easy to access by car as beside one of main town gates. Pleasant hotel with beautiful gardens. Our room over looked noisy cobbled street and cars contantly rumbled by all through the night coming away from late bars and clubs which tended to keep us awake. So if booking request a room on the quieter side of the hotel
Strålende beliggenhed midt i Avila - tæt på de kulturelle sightseeings. Fantastisk hotel, der er sat i stand i det gamle slot.
Godt beliggende og godt indrettet hotel genskabt med omhu for historiske detaljer. Manglende mulighed for at spise på hotellet. En dag var der mulighed for at spise morgenmad, men med ret ringe udvalg. Nabohotellet servere god morgenmad med i værelseprisen.
Beliggenheden var i top i en smuk lille by. Personalet i receptionen ved ankomst. Meget små værelser - slet ikke i nærheden af de billeder som fremgik af booking.com's hjemmeside. Levede slet ikke op til et firestjernet hotel
My single room was spacious, charming and wam and the recently renovated bathroom was divine. no
The staff was great and were willing to help me with whatever I needed. The hotel was very well located, and it was a good deal for the money. They don't really speak English very well, but if you speak Spanish, they are very nice.
beautifull large room, lovely in old town (but not so lovely for parking) on reception dont speak a word of english - take your spanish dictionaries with you
In the city centre; cheap price the reccomended restaurant is not so good and ask reception for real conditions of the offer
The staff was friendly, gave us information and event calendar, suggested places to eat and where to go. Location was great walking distance from the cathedral and the wall. It's very noisy, a cried non stop, didn't get much sleep.
Great location in the heart of the old town of Avila. Basic room, but clean, tidy & comfortable. Excellent value for money.
The hotel was siutated very well for the motorways etc and would be an excllent base for a business person and their conferences etc, however, for a tourist it is not so good No bar ??!!
secure parking was included in the price
friendly and helpful staff; good underground parking facilities; bus conveniently nearby for trips to and from the city; location of a shopping centre and a petrol station
Ease of access by car coupled with the ease of getting into Avila old town on the local bus for 75 cents. Restaurant good for breakfast but a decent restaurant for dinner would be a bonus.
The hotel staff was very friendly and helpful. The rooms were incredibly nice for the price that we paid, and there was lots of space to move around in; although it was a double room fit for 3, it didn't feel crowded at all.
lovely menu for diner incl. wine in the price of it the staff is poor in speaking English
Comfortable spacious rooms, each one with a separate living/sleeping area. Local bus service to Avila was very reliable. Hotel did not have a pool which would have been a great bonus. Poor restaurant facilities on site.
Excellent facilities, very clean neat rooms. Easy to find and available parking, very friendly staff A short drive away from the old town... requires a vehicle to get around.
The Hotel was very good and the location was fine, just outside Avila. The staff on the reception was not very nice. Also, everyone had to show IDs and sign papers, I think it was too much.
Room was good value for money, hotel has easy access if touring northern Spain by car (not so good if visiting Avila only). Would not be convenient for anyone intending to visit the centre of Avila for a short break without a car. Slightly unpleasant smell from the drains!
room and acomodation
Not much to like. Very hard to find and in the middle of an industrial estate. Advert says 10 min walk from City walls but in fact 30 min and not a good area to walk As above
Hotel really fine, very good, new, but quite far from city center. We were with car, so we have no problems. To reach hotel without a car quite difficult, I wouldn't try to walk in night time in this commercial/industrial district. Very strange, that breakfast was in hall, but for coffee you should ask at reception.
The room and the bathroom were clean and spatious enough. The staff on duty was nice and polite. Hotel is in an industrial area, far from the historic city,it was noisy due to the traffic (mainly of lorries) in the morning. The air condition was out of order, and as we were very tired, we didn't have the patience to deal with it for any longer, and that greatly reduced our comfort. The reception looks like a kind of desk in corner of a motorway restaurant and is not a good entrance to the hotel.
The simple architectural solutions, the available space in the room, the garage and easy access to it.
The staff made us feel welcome as soon as we walked trough the door,and where very helpful with directions to the various sites in avila None
Staff were friendly and helpful, despite limited English. Room was basic but functional. Restaurant seemed to be popular with locals. Location was in industrial area. Building is industrial in appearance. Breakfast very basic. Not a vacation hotel.
Breakfast was very reasonable... We don't advise nobody to accept a room on the ground floor. The hotel is mainly frequented by truck drivers that pass all evening at the bar drinking beer and talking loud so, if you are in the ground floor forget to sleep or rest before midnight. In the morning, the same people take breakfast between 7am and 7.30am, before leaving and, again the noise is too much and you won't be able to keep sleeping. Really, this was not a good experience...
New building. Clean rooms. Nice view on the town:) Free parking. A bit far from the centre of the town, 30 minutes by foot. Air conditioning was out of order.
Basic nice hotel, reasonable price. Couple of minutes to city centre. Plantiful enough breakfast for such a low room price.
It was new, clean, well designed and efficient; the staff was helpful and friendly; the food very good, the free parking spot nearby, ideal. All in all, we found it very comfortable and most conveniently located.
The owners were very friendly, always at our service. Everything is brand new and very clean. Good location, right in front of one of the old city's gates.
Nice place in the city, very friendly staff, easy reached by car.
location,wifi & parking nearby our room was near the cafeteria some noise until the closure of the cafeteria
The character and charm of the place. The friendliness of the concierge and easy going manners. Although I was able to request an hairdryer from the concierge, one installed in each room would be preferable. Also the wireless internet was not working.
The Hotel was the best value place I have stayed at in my three weeks in Spain. The staff were very welcoming, the room was very comfortable with good shower, air conditioning and TV, the location was fantastic, just outside the city wall accessed through the restaurant (note though only when it is open - so check the hours). The bar staff were very friendly and made a solo traveller very welcome. Having to leave
The room itself was pleasant. Everything was relatively new and in excellent condition. We thought the hotel grounds were more generous. In fact, our hotel room looked directly at an apartment complex. The breakfast was very limited and most items were pre-packaged. The pool was not full during our stay in September although the weather was very warm.
Room was clean and quite, even though it was small/ Very difficult to find. Could not locate even via GPS. Neiter hotel or street address. Staff could not or did not want to speak English. This is my problem, but they could have been more helpfull if they want English speaking tourists.
the location to the city
It was a lovely little hotel in a renovated building right next to the wall in Avila. The room was a nice mixture of old stone walls and sleek modern features Internet did not work at all and the front desk seemed unconcerned. They indicated that the problem was just with my computer but I found out later that no one could get a connection. Things like that happen, but I would have appreciated the truth. It would have saved me hours of trying. The welcome brochure says that this is the 'sixth best hotel in Spain' based on ratings for value. The space lived up to that rating but the staff did not.
Very friendly stafff. Parking facilities at less then 300 m from hotel. Spacious and modern rooms with all comfort. Breakfast buffet is all right and early breakfast is possible by simple notice.
the proximity of the hotel to the city sites
Friendly staff and great location. I didn´t like the noise which meant I couldn´t sleep.
1. Location -- it was a great thrill to look directly onto the walls of Avila on one side, and into the open countryside on the other. Accessibility for visits to the city was excellent. 2. The building - lovely to be in an old building most tastefully restored. The bedroom was particularly beautiful. 3. Staff - the concierge and restaurant and bar were all most friendly and helpful in meeting our requests. Our only criticisms were lack of ventilation in the bathroom which, despite the fact that the hotel has only recently opened, gave the bathroom and bedroom a slightly damp smell. Also, it's not in a convenient place for vehicle access, but who cares, we were not driving.
It was very peacefull and location was good
comfortable clean rooms,good view
Everything the hotel and staff were excellent! No Parking
The rooms were lovely, the location was excellent (close to everything and quiet) and all of it for a great price. We were thrilled to have this wonderful opportunity towards the end of our trip.
Very clean. Very closed to the center of the city. Typical hotel. We booked a doble bed room and we have a twin bed room.
Excellent condition of hotel and rooms - clean, pleasant, friendly, helpful Would have liked wifi connection in the room
Parking available! But only just.... Slightly out of centre
location rooms breakfast
It's a beautiful hotel with lots of character and very comfortable. Good breakfast. Friendly staff. Quiet. Well-appointed rooms with bath supplies.
We all liked the location, and we enjoyed very good food in the evenings. Breakfast was good value all little more choice would have been nice. The staff spoke little english but all were very pleasant and jolly!
Local colour: good position but quiet Reception. .Untrained staff on bill settlement, leading to embarrasment.
Location, facilities (restaurant), freindly helpful staff, value.
The staff were very nice, we felt welcome in the hotel and were treated really well. The location was just perfect, beautiful terraces to relax in, eat and drink
Excellent location. Also excellent restaurant in hotel.
Very good location. Freiendly hotel staff. Clean and comfortable room.
Excellent location, quiet, nice room, friendly staff. Well worth staying a couple of days! Highly recommended.
The staff of the hotel did everything to make my stay as comfortable and enjoyable as possible. The location, right beside the cathedral, couldn't have been better.
Clean room, quiet, great location, nice style Small bathroom
This hotel is located within the city gates of Avila, in a historic building. It was very rustic, and we stayed in a dormer room with a skylight that had air conditioning, though we liked the lower floor rooms (which didn't have air conditioning. I liked this hotel, but If I was staying for 3 nights as I did this time, I would maybe stay a little bit out of this city walls. The reason for this is that the parking (we drove a rental car) cost 18 euros in the carpark close to the hotel. There are apparantly free and cheaper car parks (so we were told by the tourist office), but this one had video surveliance, and we didn't want to get broken into. Avila is a lovely magical town that merits one or two nights, and this hotel would have been better for maybe just one night. However, my wife really loved the historic location and age of the hotel. The breakfast is very small, consisting of juice/ great capuchino from the hotel bar, and sweets) it is however suitably priced. The staff were trying and nice, but didn't speak English. They were accomodating however. Overall, this is a nice hotel, but there were others in our trip through Spain, which stand out more.
Friendly staff but don't speak english,good location,clean,
We enjoyed its proximity to the city. It was easy to get to all the major attractions in Avila. Although the hotel has no parking, we were able to find a place to park on the street.
The location, i.e. centrally placed inside the city walls in an old building and yet quiet and comfortable.
location having to go out to the restaurant next door for breakfast. the restaurant was very close, however when it was cold and snowy this was not very welcome
we only stayed one night. liked the position of the hotel. would like to have stayed longer.
very nice, conforteble, large room, clean, quiet, warm.One of the best hotels. We reccomande it!
value for money
modern new facilities far better than it's two star rating beds that move in the night!!!! but that is so true about hotel beds in many spanish hotels
Location No parking available, it was been painted, the smell was terrible and spread inside the hotel
the hotel is ideally situated next to the archway to the old city It was a little noisy a night but that said it represents reasonable value for money
The location and helpful staff
The fact that we had requested a quiet room was acknowledged by the very pleasant gentleman on reception. We visited in June and had no problems at all. The location of this hotel is excellent for exploring Avila and the secure carparking on site is worth the cost (we did see troops of traffic wardens throughout the city!)
The staff were extremely pleaseant and helpful and the room was lovely. Also an excellent location .
I liked the location and the friendly, helpful staff. The room was small but comfortable. And although it was a Saturday night and our room faced the street and the wall, the noise quieted down at a reasonable hour and we had a good night's sleep. Can't think of anything I didn't like.
Helpful staff, convenient for old town, excellent breakfast but a bit over priced.Parking a five minute walk to an underground park, expensive but very secure.
We liked this hotel for its proximity to the train station. We also like the way the hotel is decorated - antique furniture creating an ambiance of royalty, representative of the Kingdom. Very well done. Staff are very helpful. Hotel room is very clean. Unfortunately, we didn't have the time to try their breakfast which I'm sure will be great as well. Nothing at all.
Well sign posted so easy to find. A lovely hotel delightfully decorated and within walking distance of Avila's attractions.
The location is fine, it takes about 20 minutes walk to the historical center. There is traffic in the street, but it was rather quiet in the night. The room was nice and spacious. The hotel has its own garage. Some of the staff did not speak English. There is no own restaurant, only a bar. This bar offered small meals but unfortunately was full of smoke.
We all had a very pleasent stay I thought that all the staff on the reception desk should have been able to speak English. Parking should have been free thought that was expensive.
Easy to find, good central location and comfortable room
Staff very welcoming and helpful. Room a bit dated, but very well equipped and spacious. Clean. Breakfast buffet was an excellent selection. Good location being walkable into the centre, but far enough out to have car parking and to be easy to find by car. Also close to station. Great value for money. We had a lovely stay and would book again. A few minor things - water was a very strange colour, window wouldn't stay open and room was very warm. The undergound car park is tiny and very difficult to manoeuvre into spaces. This wasn't too much of a problem as there were not many guests with cars when we stayed, but might be an issue in high season.