Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
No Air Con in room only a broken floor standing fan.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
very pleased with all areas of the hotel ,i have no complaints at all.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
the view from our window the breakfast wasnt as good as i expected, no pancakes!
The whole experience - staff - accommodation - food N o
Noisy bar area with leaking roof
The high standard of service
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
adam was very helpful breakfast price too high
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
food in the restraunt was fantastic,staf were very friendly
Convenient for cruise Paying for car park
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
ony the above, rudeness of a member of staff
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Very nice decor Much to noicy - My room was right above a very busy street
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Car parking was poor. Only just enongh spaces
The staff were very helpful and friendly. The noise from traffic during the night
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Excellent decor and facilities ,partculary good bathroom. No
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Extremely proffesional and friendly staff
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
Excellent room, very comfortable. Ideal location.
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
Breakfast should of been included for the price of the room
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
To be honest, not very much.
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
Staff were friendly, location was excellent, breakfast was great!
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
room, staff food nothing
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
As described- lovely rooms, friendly service, well located. None
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Ease of transport. Wonderful services and staff.
The hotel was very clean and comfortable. The breakfast was first class. n/a
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
The staff were very friendly. Breakfast room back back up and running.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
location,friendly staff and excellent service No lift
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
It was in bad shape, carpets dirty and in need of decorating
Free Parking Cost of Food & Drink
Position was very good and we checked in early with no problems
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
Good breakfast, staff friendly. Afternoon staff not especially familiar with points of interest-but wifi available. Fair value for cost. Nice sitting room first floor with pleasant patio. Walking distance to many restaurants. Would book again-if traveling alone Thin walls-easily heard tv from other room-loud for heard of hearing guests til 10:30.
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Staff very helpful and polite when asked for help. Limited choice of meals.
Staff were very friendly Towels were too small and mattresses too thin
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
Value for money welcoming stay close to amenities None
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Very good for shopping and getting out and about also good location for going to very good restaurants
The staff were very friendy, the room and the breakfast were great and the location was perfect for the city centre.
Pleasant helpful and welcoming staff Room not as clean as I would expect. The heating in the dining room failed.
The hotel has a handy central location. A short walk to the high st ,resturaunts and shops The car park isnt big enough people had to double park railway line at the rear can be a bit noisy expensive for what you get breakfast is extra and expensive
Visit family 2pm check in is a little too late!!!!!! the hotels cannot be full to the max every day!
Near to town centre. Receptionist friendly and helpful. Kettle with coffee. Didn't like having to use key for lift, key to get onto room landing, then key to get into room.
Was not informed about bookin for dinner in the evening. There was a 2 hour wait so went outside to eat
food very good and staff very helpfull and efficient. ideally situated for shops and theatre.
the staff were excellent and very attentive the restaurant was reallygood and the staff very polite and pleasant but the was a distinct lack of training evident in that the tabels werent laid up properly, the staff didnt had appropriate standard customer service skills leaving you standing for just that bit to long at the front desk before seating you and then not ensuring the table was laid with salt and pepper etc till asked for it, asking if everything is ok too often (at least 4 or 5 times in the duration of the meal) they gave the inpression of having an idea of what they should be doing but not quite achieving it.
The bleakest/cheapest looking reception area I have ever seen. Rooms without air conditioning become exceptionally hot in warm weather. For a budget hotel it should have been cheaper - it ought not to cost so much to stay in a city like Southampton!
The room itself Maybe the breakfast could be better
Diificulties and confusions with regard to website access, booking procedures and especially incorrect information regarding charging policy
easy location eating facilities limited
it suited my purpose as i was leaving from southampton to go on a cruise so it was idealy suited for access i felt dinning facilities was a bit sparce the staff that were there worked very hard toattend to customers needs but could have benifited by having more help
lack of in room a/c on a very hot night.
The friendlyness of the staff most helpful
Nice room. Well laid out & good mattress. Also if you forgot something, like toothbrush or toiletries, they would supply a free pack.
no sign of a manager and very poor customer sevice
cleanliness food terrible. bar menu far too restricted . breakfast a joke
our room was next to the lift, so was a bit noisy