Southampton Hoteller

Noisy bar area with leaking roof

We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a

Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star

Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable

The staff were very helpful and friendly. The noise from traffic during the night

Very nice decor Much to noicy - My room was right above a very busy street

Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.

I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.

breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.

The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.

Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.

It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.

The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.

Position was very good and we checked in early with no problems

Free Parking Cost of Food & Drink

Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira

All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..

Value for money Adjoining door meant that the drunk males next door were very audible early into the morning

This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.