Southampton Hoteller

Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable

Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star

We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a

Noisy bar area with leaking roof

room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .

close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel

The staff were very helpful and friendly. The noise from traffic during the night

Breakfast should of been included for the price of the room

Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.

It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.

To be honest, not very much.

pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!

I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.

Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.

Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.

breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.

Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot

Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.

It was in bad shape, carpets dirty and in need of decorating

Free Parking Cost of Food & Drink

Position was very good and we checked in early with no problems

Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira

This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.

Value for money Adjoining door meant that the drunk males next door were very audible early into the morning

hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......