Beautifully restored lobby. Good location for walking to inner harbor and other sights. Spacious room with comfortable beds. Complimentary bottled water. Cuisinart tea and coffee maker. In. Room refrigerator. Microwaves on each floor. Nice bakery in lower lobby for quick breakfast or snack. Phone in room didn't function fully. This was not addressed. Puts $50 per day on CC for incidentals. This is posted, but wasn't brought to my attention when CC was taken.
I like the rooms and the classy look. I was Here on business and went outside for a smoke break and in the middle of the night a few black men tried and rob me and I tried to defend myself and I was latterly jumped by a group and there was no one at the hotel that helped me . I can't believe they would allow such horrible activities and behavior in front of the hotel with no one there willing to help protect their customers. And than I asked for a security tape to see why and how it all happen and their response was they know nothing. How can you let such hateful and violent things happen as letting your customers get hurt and no one there to help protect the people who stay at the hotel. I see the staff and people at the hotel can care less what happens at the hotel or outside their front door. I can't believed they had the nerves to tell me I'm still being charged for the room for 3 days after the same night I showed up I was in the emergency room till the next morning and they had the nerve to still charge me . I see the hotel people can care less what happens there as long as they get their money . How can the hotel let such horrific things happen in their presence and expect for people to feel comfortable renting a room there . That's the worst experience I've ever endured staying at a hotel. I was in the emergency room with a broken nose and broken rib cage and no one wanted to help me . They practically just looked the other way. If that's how hotels operate and let their customers get hurt and possible killed than I will never rent and or be a client for that hotel ever .
Room had plenty of space, bed was comfortable. Very clean hotel and staff was very friendly. No outlets by the bed. No complimentary coffee in lobby. I prefer to stay where breakfast is included.
Staff was extremely helpful and courteous. The breakfast options were limited.
Large refillable shower supplies; better for environment than lots of little bottles. Beautiful room. Tea/coffee/drinks for guests. Convenient for public transportation. Shower made awful high-pitched squealing sound. Room card became deactivated for no reason.
I was attending a conference for most of the trip, and my partner also joined to check out local sites. It was a decent location within walking distance to a number of good restaurants and museums. The room was somewhat small and the floor appeared to not have been vacuumed in a while (as noted by the dozens of small beads that were from a bracelet of a former inhabitant). I find the sliding bathroom door to be somewhat unusual since it didn't allow for privacy in the slightest. Lastly, we had to go to the front desk once a day to get the room key cards re-magnetized, so that we could enter the elevator to the room and our room.
The Indigo is in a great location, not too close to the busy inner harbor, but walking distance to many things. Plenty of good food, drink and coffee nearby. Get a corner suite if you can!
The location was excellent. The room was poorly cooled, the television didn't work, the bathroom sink drain was broken, the television remote control didn't work when the television did, the breakfast was mostly very poor quality and the towels might as well have been paper.
I've been to a few Embassy Suites, I enjoy a few drinks, best bar staff and cocktail offering I've experience at an ES. I never made it to the breakfast. I didn't want to spoil my appetite for the nearby Vietnamese food, it was sooooo good. The snacks at the manager's reception were disappointing. Couldn't adjust the temperature in the room. There wasn't a fan in the bathroom... All minor stuff really, would definitely stay there again.
Nothing. I will not use this service again. I made this reservation in early October 2016. I arrived there at 11 pm on April 26 only to discover that the hotel is CLOSED for renovations. I received absolutely no notification and spent two hours on the phone trying to resolve and find appropriate accommodations nearby! This is so unacceptable, and I will not use this service again to book.
Staff was fantastic for all that my group put them through (we needed several extra blankets and towels, realizing this in two trips). Room was quiet, but only suitable for one adult. Staff was also kind enough to call a cab for us when we were running late so the cab could meet us when we got to the lobby; this ended up making all the difference in the world. Room was VERY small, there were small blood stains on the sheets and one of the pillows, wasn't crazy about the air conditioner in the room, bathroom had NO circulation whatsoever (so after a shower it was too humid to breathe) and bathroom door was as creaky as something out of a horror movie, so it woke everyone up whenever someone had to take a bathroom run in the middle of the night.
The hotel staff were very pleasant and polite. The condition of this hotel is poor. Light fixtures broken. Elevator not in proper working order. The bathroom still had shampoo bottles from the last guests on the top ledge in the shower. The bed was comfortable. The pillows were aweful and small and lumpy and old. The whole place. The staff is very nice.
Location for us was perfect
The ONLY bright spot was the fact that a lady named Sharonda actually made us want to stay there, suggested and AND DID something to make us stay. Otherwise, EVERYTHING was bad. We would have left if it wasn't for Sharonda. Breakfast wasn't ready on time, Linda was completely unaccomodating, linens were never changed in 8 nights, cleaning was minimal, the water pressure was low, they gave a key to our room to someone else, there was MOLD on the breakfast sandwiches for breakfast, the toilet seat was broken and the laundry area beside the gym had people's old clothes that were NEVER removed and were out in view, thrown EVERYWHERE.
We stayed here for a weekend getaway to inner harbor. We were able to walk from the hotel to the harbor. It took about 30 min, but we didn't mind at all. Our room was very clean. And bigger then we expected. The staff was very helpful also. Breakfast
It was cold, not a huge problem bcs there was a space heater provided. it wasn't terribly comfortable. Lobby/reception was a bit weird. Kind of felt like i was staying in an 'hourly' hotel. it was real NOISY - people above me walking around their room into the wee hours, the trains running by all night, the sirens, the helicopters…i barely slept. then I woke up to a banging sound – workmen installing/fixing the faux wood floor in the hallway @ 7:30! awesome. i liked that it's a re-use of a historic building and close to penn station. however, the reno was cheaply done and seems to be getting shabby already. the rooms are odd as is the vibe of the place. i wouldn't ever stay here again
Staff was very friendly. Free shuttle was perfect! Bar / restaurant in hotel would have made this a 5-star rating
I had to attend a conference in Baltimore and I knew that I would end up spending most of my time at the conference venue or being out with the conference attendees. So, I wanted a reasonably priced hotel in walking distance from the place where the conference venue (Inner Harbor). I chose this hotel because it looked decent on the internet and was about 60% the price of the conference hotel (and this included free internet). I was not disappointed. In fact, I was pleasantly surprised from the room, both from its cleanliness and its furniture: it looked very nice. The breakfast, which was included in the price, was nothing special but still I could start the day without having to search for something to eat at 7:00. Overall, value for money
It's all brand new. Location it's in a very questionable area!
Bar is great with wonderful happy hour foods Quiet, nice king bed on 12th floor Uber taxi to Johns Hopkins for $5 Excellent location Great rate thru Kayak Park for $12 a day a block or two away. Would like to be be able to get coffee by 6
It's in a good location. Hotel is old and well-worn - in desperate need of a rehab. Despite the Joie de Vivre name, the desk clerk on our arrival was decidedly not happy. We booked a two-bed room and got a king with a too-short foldaway cot, and on one of the coldest days of the year they did not have any spare blankets, so we were given three sheets instead. For $80 a night it would have been ok - for twice that, it was a ripoff.
the view , the neighberhood, the staff ..everything