Staff were excellent, restaurant good WIFI was terrible, weak and kept dropping. Our room was supposed to be Superior but it was tiny with no view.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
The location is ideal and the staff were very friendly
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Delightfull hotel with very nice rooms
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Excellent restaurants and cafes abd breakfast.
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
Location Deluxe room: Small & outdated Wall view Breakfast
Room rate,cleanliness Aircondition not working, extra bed was a piece of trash,breakfast, staff at reception
the appartment was really nice. beds were comfortable and the reception staff was fantastic. the only problem we had was it was a 29 degree day and the airconditioning did not work and there was no wifi working.
Clean, easy accessby tram, value for money, nearby with supermarket The reception not always only, not easy to look for a staff. Even call the enquiry tel., Not with good English.
The Appart'city Bordeaux Centre has a good localization. It is near to a trainway and near the center of city.
The staff was very helpful. We arrived at night when the desk was closed. The key was left in a safe. The room was booked for 4 persons, but we found one for 3. We managed somehow and the next morning I went to the reception. They apologized and arranged another room with a balcony. They did not bill the first night. They were very kind and helpful, solving the issue. The center of Bordeaux is at walking distance (20 minutes). Right around the corner there is a pizza take out and at 250 meters down the road a little supermarket (also opens sundays). We had a dog with us. No problem. The neighbourhood is not the nicest of Bordeaux. Don't expect a luxury hotel. Internet is cheap but very slow. Don't expect to view movies or videos online.
Nothing The room smelled of smoke. There were no services. The desk closed early and opened late.
Bed: comfortable. Quiet. Clean. Good laundry facilities. Reservation was lost. We were given a replacement appartment which was not quite up to standards, eg no place to hang our clothes, no glasses in kitchen. We could have used better lighting for reading during the evenings. Nothing major.
location, confort (we had a studio) and spacious, price. food order, sandwich, cold plate, drinks.
The location is great and the room was comfortable albeit the noise insulation isn't quite up to scratch Parking is a bit of a trick if you arrive at a busy time
Close to city centre. comfortable clean hotel.
The room was actually quite cosy, nice and comfortable bed and sizeable bathroom with good shower. I liked the coffee/tea maker in the room. Breakfast was 15 euros and slightly lacking in choice.
The bed was comfortable, room was big and bathroom was great
Room hadn't a double bed, but two single beds.
The hotel canceled my reservation 2 hours before I checked in as they claimed that could not charge my credit card. When I arrived they asked for a bigger rate.. Who does that??
Hotel location is very well.Easy to go to central part of city.Room facilities are well. There are so many group tourist. So some time , very difficult to take elevater and to get information from front desk.
good room and breakfast location
modern stylish hotel, excellent room, perfectly clean, great breakfast, very fast lifts, kind staff, quiet location, easy access to hotel (but not right in down town)
The staff were very friendly and helpful.
Excellant location & good value, clean room and bathroom The room we stayed in was small and lacked air-conditioning.
Very nice stay..good breakfast, nice room and great staff.
Very good value for money.We thought the hotel could have been a 3 star instead of a 2. We enjoyed our welcome drink on arrival. The room was large & quiet with a view over the city. It's location is ideal for exploring the many lane ways, cafes & shops and it is only a short walk to the tram to take you to the train station. We would have preferred to have a shower screen on the bath as the water tended to go all over the floor & could be a slip risk.
Location, cleanliness, bed, Furniture really looked bad and the mini bar was missing.
Good location, good service and friendly and kind staffs, the room was really nice.
A very practical and well located hotel. It does what it advertises!
fantastic location, friendly staff, wonderful views from room, comfort of hotel. no water boiling facilities, the lift was way too small!
Location, breakfast Room dated, needs upgrade
The location was great, very conveniant for a short visit to the city.
Clean rooms. Staff helpful and friendly - helped with restaurant suggestions and bookings.
the location, the staff, the staircase, the balcony, the bathroom some halls smelled like cigarettes, the sandwiches in the lunch box were soggy and inedible. shame, as Bordeaux has such lovely food, esp the bread!
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
clean,excellent bed,well located but parking and finding the location was difficult. Detailed written street directions would be helpful. Not enough toilet paper
Small B&B in the center of Bordeaux, it is composed of a small number of rooms, so it does not suffer from problems that are typical of bigger hotels. The rooms are clean and of decent size, the environment was quiet and relaxing and the staff was nice and helpful. Due to its nature there is no 24h7 reception and/or service.
Great location, and the grand room we had was perfect with children as it had an extra room and lots of space. This room had. Beautiful simple French decor and was very comfortable. There was no meet or greet by staff, and no reception. It is more like a b&b. There are many beautiful chateaus you can stay in which are more typical of the Bordeaux region. However you can't beat the location of this hotel, and the rooms are nice
The low distance from the center of the city, the tranquillity of the room. The fact that there aren't the same services as in an hotel
The location was perfect for exploring the city of Bordeaux. I thought it was a bit overpriced especially since breakfast (which we did not opt for) was an addition 12 EUR / person. Breakfast should have been included for what we paid for the room.
first class service - good breakfast - beautifull ambiance in room and hotel
Hotel and facilities were excellent.Staff friendly and helpful.Breakfast was great. The sign outside is very small and it doesn't look like a hotel from the outside so can be hard to find.Breakfast is a little expensive.
I liked the design of the hotel, it is near to the centre no
The room I stayed in was a bit dingy, but overall the hotel is absolutely lovely! My only complaint is that I was asked upon arrival if I would like breakfast and I said that I did. When I came down to breakfast in the morning, my table was already laid up with a full breakfast I was not asked it that was what I wanted, I was given no choice, which is what I expected. All I wanted was a piece of fruit and a pastry. I said that I didn't want the full breakfast, but I was still charged for it, despite only eating the pastries. I wasn't happy about it and it put a negative slant on my stay.
They need a bigger sign on the front gates, it is hard to find otherwise (you can drive past several times).
The best breakfast is provided - very French and fresh - prepared by the wonderful George. Even though parking was very limited, our charming host Jerry made our arrival and check in easy. The rooms are not very soundproofed. Could hear the activities and conversation of our neighbours.
We were always warmly greeted each morning at breakfast by the owner. Hotel was very clean and spacious. Good location near the park and only took minutes to walk to the centre .International newspapers available.Owner helpful with French phrases.
Comfortable room, great bathroom. Lovely breakfast and beautiful surroundings. Good location. No
service, friendliness n/a
The personal approach, quiet room for sleeping, interesting interior design, staff's helpfulness There should be some things fixed in the bathroom:-)