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The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Location Deluxe room: Small & outdated Wall view Breakfast
Excellent restaurants and cafes abd breakfast.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
Delightfull hotel with very nice rooms
The location is ideal and the staff were very friendly
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
the location, the staff, the staircase, the balcony, the bathroom some halls smelled like cigarettes, the sandwiches in the lunch box were soggy and inedible. shame, as Bordeaux has such lovely food, esp the bread!
Excellant location & good value, clean room and bathroom The room we stayed in was small and lacked air-conditioning.
Very good value for money.We thought the hotel could have been a 3 star instead of a 2. We enjoyed our welcome drink on arrival. The room was large & quiet with a view over the city. It's location is ideal for exploring the many lane ways, cafes & shops and it is only a short walk to the tram to take you to the train station. We would have preferred to have a shower screen on the bath as the water tended to go all over the floor & could be a slip risk.
A very practical and well located hotel. It does what it advertises!
The location was great, very conveniant for a short visit to the city.
Good location, good service and friendly and kind staffs, the room was really nice.
fantastic location, friendly staff, wonderful views from room, comfort of hotel. no water boiling facilities, the lift was way too small!
Location, cleanliness, bed, Furniture really looked bad and the mini bar was missing.
Very nice stay..good breakfast, nice room and great staff.
Clean rooms. Staff helpful and friendly - helped with restaurant suggestions and bookings.
The location was perfect for exploring the city of Bordeaux. I thought it was a bit overpriced especially since breakfast (which we did not opt for) was an addition 12 EUR / person. Breakfast should have been included for what we paid for the room.
The low distance from the center of the city, the tranquillity of the room. The fact that there aren't the same services as in an hotel
Small B&B in the center of Bordeaux, it is composed of a small number of rooms, so it does not suffer from problems that are typical of bigger hotels. The rooms are clean and of decent size, the environment was quiet and relaxing and the staff was nice and helpful. Due to its nature there is no 24h7 reception and/or service.
Great location, and the grand room we had was perfect with children as it had an extra room and lots of space. This room had. Beautiful simple French decor and was very comfortable. There was no meet or greet by staff, and no reception. It is more like a b&b. There are many beautiful chateaus you can stay in which are more typical of the Bordeaux region. However you can't beat the location of this hotel, and the rooms are nice
clean,excellent bed,well located but parking and finding the location was difficult. Detailed written street directions would be helpful. Not enough toilet paper
It was very French and I thought the breakfast was reasonable value in the context of how expensive it is to eat out in France. There was no plug in the bath and you had to drag your suitcase up the stairs
Staff consists of one, but in spite of that was very responsive as I had problems with the door to my room and was on the second floor (no elevator & slightly handicapped) so that this one staff member had to leave the reception desk each time. I appreciated their patience I did not ask as I usually do, but was disappointed there was no elevator as now I am slightly handicapped and can do stairs tho it is difficult sometimes and I can't carry my luggage, but the one person staff carried my suitcase so that was a minor problem.
Central position. It is a hotel that has been modernised but keeps its traditional French character.Provision for taking breakfast outside in the small enclosed courtyard was particularly attractive. Shared balcony to first floor bedroom, this raising questions of security.
Clean; Convenient location. Over-priced for a b&b; Garish room decor; tv not working; Reception open only from 07:30 to 12:00 and 17:00 to 19:30 in March. Self check-in by telephoning someone for front-door access code.
The lady at reception was very kind and helpfull. The rooms could use a renovation, due to this it is not a real 3*. Attention the parking across the hotel closes at 20:00, gives a safe feeling but you should be on time to park the car. Perfect location.
Friendly staff, great location, safe, clean and well designed. A little bit noisy
Quiet location near city centre Rooms are a bit on the small side
Very clean and friendly. Nice informal breakfast. Very convenient for town. Our room was on the third floor (no lift)!!!
The Hotel was quite close to the restaurants, shops & town centre Do Not Stay Here !!! We arrived at 13:30 & had to wait until 15:30 to check in. There is no air-conditioning, the room was small, no hair dryer, no safe, no elevator & the breakfast was expensive. The private parking was unavailable (the reason we chose the hotel) & parking was 10 minutes away at 29.00 EUR per night. Street parking was impossible.
Nice location. Freshly squeezed Orange Juice for breakfast. The hotel has no Air Conditioning. The "Garden View" consists of roof tops and a tiny piece of the garden. Bedding at least 30 years old.