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Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Big rooms, friendly staff Small lobby
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Big room Bad smell in the room
It is not clean enough,Furniching was very poor in the room.
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Road maintainance arround the hotel
staff car parking
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
the bed mattress was hard
Ease of use and accessability to road network
Price for value given nothing
Hotellet og service er på niveau med et 3 stjernet hotel i Europa. Ventetid i restauranten på en time!
God service - venlig - høj standard
Det var et meget fint fungerende hotel - høj service og mange flotte faciliteter. Hotelle var centralt placeret - dog midlertidigt "afskået" grundet vejbyggeri. Ved vores værelse (747) var der en del ventilationsstøj når vinduet blev åbnet - det bør der ses på
venligt og imødekommend personal ovr alt. supr djligt hotl helt ignnem. Maden var super og meget fin service.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
Everythning was so personal Nothing
convinient for business trips no smoking in the lobby
shangri-la wants to be the same as a Four Seasons but that's impossible for them
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Very helpfull and smily faces.Better than home!!
We really had a great time excellent service,
the service and the staff were supper good nothing
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Please write at least 15 words
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
The bullivard and everything
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
The hotel crew are generally friendly and helpful. Not geared for family vacations
The pleace of the hotel and the privace They took more then 20 mints to bring my car
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
Staff is Very Very proffessional and very Kindly
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
very busy hotel food was very bad
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
The staff was amazing and over all the stay was great
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
The warm welcome from the hotel staff and also the old charming atmosphere No
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
Because I really like their services and it is very flexible Nothing
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
very equit place. i did not like the hotel services.
Meget venligt og hjælpsomt personale, god standart med rengøring og service er I top. Pool på toppen er ikke stor men perfekt til en dukkert, og poolbaren har hvad der er brug for.Morgenmaden indeholder alt hvad man ønsker, mange forskellige produkter af brød, lune retter, frisk frugt, æg tilberedt efter ønske, og kage. Dog en del trængsel mellem 9.30 og 11.Beliggenhed er perfekt til gl. bydel - strand - malls - alt kan nås inden for kort tid, metro 5 min gang fra hotel, ellers taxa uden for døren det koster ingen penge at køre I taxa, brugte taxa til alt.
Meget opmærksomt og venligt personle, som interesserer sig for en. Alt fungerer på hotellet. Lille kapacitet ved morgenmad, hvis der er run på f.eks. kl. 8.30
Fremragende placering, meget hjælpsomt personale Der var ingen hårtørrer i lejlighederne, det er dog en mindre detalje
Meget behageligt og imødekommende Nej
Fra start til slut en super oplevelse! Faktisk ikke...
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
The hotel was great Wifi was chargeble
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
The staff was very accommodating, and the room was quite large the elevators were too slow