Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
staff car parking
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Price for value given nothing
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
Great room and service.
Big room Bad smell in the room
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Everythning was so personal Nothing
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
convinient for business trips no smoking in the lobby
Hotellet og service er på niveau med et 3 stjernet hotel i Europa. Ventetid i restauranten på en time!
venligt og imødekommend personal ovr alt. supr djligt hotl helt ignnem. Maden var super og meget fin service.
Det var et meget fint fungerende hotel - høj service og mange flotte faciliteter. Hotelle var centralt placeret - dog midlertidigt "afskået" grundet vejbyggeri. Ved vores værelse (747) var der en del ventilationsstøj når vinduet blev åbnet - det bør der ses på
God service - venlig - høj standard
Location, excellent staff, nice room, nice bathroom and food was very nice.
Ur Room neatness and Silence They didnt give correct information and they make delay my settlements....
the location,cleaning bad services, staff not kindly
Very good hospitality
Convenient location. Novotel sometimes comes across as a budget hotel. Perhaps they are borrowing too many operating principles from Ibis.
Next to exhibition centre.
Location to exhibition Price
efficient felt internet pricey
All staff was friendly and the room was big also, the give me checking out untill 5 evining without any charge.In addition, the resturant was great but the price was expencive.Overall I recommend this hotel and sure I will come back again.It is 5 stars hotel!! Internet was too expencive .I forget some staff in the bathroom when I made check out and when I come back I dident find it !!
The breakfast was excellent and the staff all were helpful polite. yes having to leave the hotel and go back to work. lol No
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
Staff is Very Very proffessional and very Kindly
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
The hotel crew are generally friendly and helpful. Not geared for family vacations
very busy hotel food was very bad
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
The pleace of the hotel and the privace They took more then 20 mints to bring my car
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
Værelserne er rimelig store og fin velholdt / rene, maden er meget god incl morgenmad Der kunne have været fri internet som er normalt på hoteller af denne art
Vi synes det var et rigtigt dejlig hotel. Placering er rimelig godt - og det er tæt på Dubai Creek.Personalet var super venlig og meget service venlig. Restaurant - med morgenmad var også rigtigt super lækker. Der skal 100% laves gratis internet på værelserne!
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Very helpfull and smily faces.Better than home!!
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
We really had a great time excellent service,
Please write at least 15 words
the service and the staff were supper good nothing
The bullivard and everything
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Just im in dubai Locaition and rooms furneture
Wasnt happy at all with my stay at the crown plaza. The Gym was under maintenance, I believe each guest should be noticed.
every thing was fine we didn't need anything
The Beds are very large & comfy, the rooms are well insulated against outside noise, & the location is ideal for business travellers
The fact that it is on Shiekh Zaid Road Room is filthy, I found bugs and some insects the second day I asked for replacing sheets. Pillows were having yellow colors of dirt. Noise from other rooms so load. Furniture is so old and overly used for decades.
shuttles to beach and Mall
Crowne Plaza close to the Trade Center and suitable for business, plus short distance to Dubai Mall and other malls my review to this Hotel is very good
I like the staff and free parking, free wifi, clse to many restaurant and facilities the price is expensive, the furniture old
The flexibility of the hotel, they allowed a late checkout untill 16.00 WITHOUT CHARGE!
the best thing was the location only i did not like the furniture it was really old style
Good location. Close to Metro stop. Good options for restaurants and bars. The rooms a little on the small side.
Meget opmærksomt og professionelt personale. Fleksibel betjening. Diskret effektivitet. fremragende internetforbindelse inkluderet i værelsesprisen. Reservationen via booking.com inkluderede morgenmadsbuffet. Hotellet havde imidlertid tilsyneladende ikke nogen registrering deraf og det krævede derfor en del overtalelse med fremvisning af bekræftelsen på dansk at få hotellet til at acceptere at morgenmadsbuffeen allerede var betalt.
Bare perfekt for min familie med 10 medlemmer i en 4 soveværelses lejlighed for mulighed for selv at lave mad til børnene og faciliteterne er gode for børnene og vi fik mulighed for at komme til nogle af de andre faciliteter uden ekstra betaling, hvilket virkeligt var en stor hjælp. Hotellet var en fornøjelse at tilbringe en arbejdsuge/ferie på og vi vil gerne komme igen næste år. Vi mangler ikke noget.
Alt fungerede godt og super, vi var meget tilfredse med opholdet Hotellets restaurant kunne godt være bedre og hurtigere med serveringen
Dejligt hotel med god service og med nemt adgang til mange attraktioner. Personalet var gode til at hjælpe og svare på alt hvad vi spurgte om.
Poolen på 6. etage var fremragende og mulighed fo massage benyttede vi alle 4. Jeg er utilfreds med at I ikke oplyser den fulde pris når man booker.Der blev tillagt 20% ved afrejse, som ikke fregik af min danske bekræftelse men af hotellets engelske kopi????.Det medfører at jeg ikke fremover bruger jeres reservationssystem, medmindre jeg bliver kompenseret.
God service. venlig personale. Bedre rengørning af vinduer.
usædvanlig flot og velbeliggende Alkohol licens -så man kan bestille og nyde et glas vin sammen
Det var et pænt velholdt hotel med en dejlig swimmingpool og træningscenter. Alt var rent og pænt, men det har vi vel også betalt for. Det lå centralt, man skulle ikke langt med taxa for at nå et shoppingcenter. Taxaerne neden foran hotellet var dyere end dem du fandt på gaden. Men der var kun 1 min til gaden. Supermarked var mindre end 5 min gåtid fra hotellet, og til meget rimelige priser. Man kan købe alt i Dubai, meget større udvalg end vi har i Danmark. Vi var 2 voksne og 4 større børn i en 3 rums lejlighed. Fin plads.Stor lejlighed. Pænt køkken, med alt i hvidevarer. Når man er 6 mennesker kunne der godt være dobbelt af service. Hvis vi havde gæster måtte vi bruge paptallerkerne og plastikbestik. Der var ikke så mange køkkenting. Der manglede en osteskærer, en blender, kniv der kan skære m.m
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
The hotel was great Wifi was chargeble
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
The staff was very accommodating, and the room was quite large the elevators were too slow
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Big rooms, friendly staff Small lobby
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
The hotel is located at the best spot in Dubai. It's right next to the metro, and it's behind Dubai Mall. The rooms are very clean and very big. I got two bedrooms and two bathrooms and large living room with workstation desk. The wifi was good enough for free and the parking service was really good. The front lobby was a little bit small, it's like you're sitting next to the people who are checking in with the front desk, there is another lobby with a cafe but still the front lobby is where you want to wait for people or your car.