Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Great room and service.
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Big room Bad smell in the room
Price for value given nothing
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
staff car parking
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Hotellet og service er på niveau med et 3 stjernet hotel i Europa. Ventetid i restauranten på en time!
Det var et meget fint fungerende hotel - høj service og mange flotte faciliteter. Hotelle var centralt placeret - dog midlertidigt "afskået" grundet vejbyggeri. Ved vores værelse (747) var der en del ventilationsstøj når vinduet blev åbnet - det bør der ses på
God service - venlig - høj standard
venligt og imødekommend personal ovr alt. supr djligt hotl helt ignnem. Maden var super og meget fin service.
Very friendly and professional staff. Well appointed rooms.
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
Every thing Nothing
Great facilities for business and events Housekeeping staff are slow
Large room and very clean. Nice brakefast Nothing
Modern luxurious hotel Nothing I can recall
One of the best hotels in dubai. The staff is what makes the stay amazing. Stay was not long enough.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Please write at least 15 words
the service and the staff were supper good nothing
The bullivard and everything
We really had a great time excellent service,
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
Very helpfull and smily faces.Better than home!!
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Big rooms, friendly staff Small lobby
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Everythning was so personal Nothing
convinient for business trips no smoking in the lobby
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
The warm welcome from the hotel staff and also the old charming atmosphere No
very equit place. i did not like the hotel services.
Because I really like their services and it is very flexible Nothing
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
The staff was amazing and over all the stay was great
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
Staff is Very Very proffessional and very Kindly
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
The pleace of the hotel and the privace They took more then 20 mints to bring my car
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
very busy hotel food was very bad
The hotel crew are generally friendly and helpful. Not geared for family vacations
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
Amazing staff, cleanliness very high, modern rooms
Very classy and spacious room, friendly and helpful staff. They helped me contact my driver when I was unable to do so. The location has a lot of construction going on around it, with blocked sidewalks that force pedestrians onto the street. Next door lot is under construction, so the whole area has an unfriendly ambience. Nearest eateries are several blocks away.
The location and the cleanliness
Special thanks to all the people at the hotel especially the concierge people and gentlemen . Everyone was extremely helpful and pleasant to deal with. I will definitely stay at your place on my next trip to Dubai. Nothing in particular.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Cleanliness, courteous staff N/a
Room was clean and comfortable Meal prices are high.
This guest did not leave comments about this hotel.
The price we paid for this hotel was amazing. This was truly a 5 star hotel. only down side was having to wait in line to check in and check out. Need to increase the number of people working at the front desk. needed more people working the front desk.
Meget opmærksomt og venligt personle, som interesserer sig for en. Alt fungerer på hotellet. Lille kapacitet ved morgenmad, hvis der er run på f.eks. kl. 8.30
Fra start til slut en super oplevelse! Faktisk ikke...
Meget venligt og hjælpsomt personale, god standart med rengøring og service er I top. Pool på toppen er ikke stor men perfekt til en dukkert, og poolbaren har hvad der er brug for.Morgenmaden indeholder alt hvad man ønsker, mange forskellige produkter af brød, lune retter, frisk frugt, æg tilberedt efter ønske, og kage. Dog en del trængsel mellem 9.30 og 11.Beliggenhed er perfekt til gl. bydel - strand - malls - alt kan nås inden for kort tid, metro 5 min gang fra hotel, ellers taxa uden for døren det koster ingen penge at køre I taxa, brugte taxa til alt.
Meget behageligt og imødekommende Nej
Fremragende placering, meget hjælpsomt personale Der var ingen hårtørrer i lejlighederne, det er dog en mindre detalje