Excellent breakfast, friendly staff. Rooms were a bit worn, but kept clean
Very convenient for beach, and travel by rail to Lisbon or Cascais Rooms could be sound proofed a bit more, as we were next to the lift, we could hear coming and going, and road / rail noise from the front. But these are quite minor complaints.
This was our 2nd time this year in this hotel and we would go back again. The staff are very helpful and friendly. The location is excellent, minutes from the station; close to the casino and a lovely walk to Cascais The breakfast is a bit repetitive although very good. The room was not always as clean as it could be.
Helpfull staff, good rooms The cramped breakfast area
location, weather, food was Ok, service in hotel, the room was clean and comfortable little ants in our breakfast table
Older lady on reception couldnt do enough for us. Breakfast excellent, view wonderful, location fantastic for trains (Lisbon, Cascais, wherever) and walking along the promenade to Cascais. Nothing, it was really great
Excelent staff, very good facilities, and a good place to rest, with the beach nearby
Near the beach kasino and railway station.
Staff very helpful, good value/money ratio. Comfort rooms, rich breakfast. In a four stars hotel I expected free wi-fi!!!
very good location, close to Casino and train station, bus station
The friendly, helpful staff. The excellent location
Varieret udvalg til morgenmad, God udsigt fra 10 etage. Kloak lugt fra badeværelset
Venlig hjælpsom betjening dårlig lugt i bad. Værelser små.
Jeg synes det var et rigtig godt hotel, og personalet var meget imødekommende og hjælpsomme.
Boede i en "suite", men denne betegnelse passer bestemt ikke på det man forstår ved en suite.
Hotellet ligger med smuk udsigt over parken og byen. Der er ikke meget støj og gå afstand fra centrum Kaffen var elendig ved morgenmaden
Utroligt hjælpsomt personale og et velfungerende hotel af god standard
Pragtfuld beliggenhed, god pris, venlige mennesker.
Kort afstand til cascais Omlig trafiken er alt ødeligende
God beliggendehed tæt på strand. Dejlige værelser og fim morgenmad Bedre pooloservice
Udsigten, beliggenhed ved strand promenade, rengøring & service i værelse helt i top. Service reception også meget god. Trafik støj var enorm-
fine værelser og rigtig fin morgenmad. Sød betjening i receptionen.
Fantastisk flot superior room, der var imidlertid ikke private balcony som var et særligt ønske, da vi er rygere og ønskede at sidde på balkonen med en drink om eftermiddagen efter vi havde været på stranden.Men det ordnede receptionisten ved efter en nat, at opgradere os til en suite med privat balkon, super. ingen klager
Vi var meget glade for at bo på hotellet - lille men - lige til vores behov hvor vi ville være ved strand og også tæy på by Lissabon Cascais. Dejlig morgenbuffet. Og havde vi et behov, blev ønsket opfyldt. Kuriøst: der var en bar / blev kaldt bar - men ingen alkohol :-)
Beliggenhed hotelværelset Servicen
meget venligt og hjælpsomt personale,rent og pænt køler på værelset,kunne spise morgenmad udendørs,bedre inretning af baren
Hotellet har en god beliggenhed, venligt og hjælpsomt personale, Der bliver gjort meget ud af rengøring på såvel fællesarealer som værelser. Værelser er dejligt lyse med en god seng spisesalen kunne med fordel lyddæmpes, idet flisegulvet og de bare vægge giver en rungende akustik
Fin service og god morgenmad
Hotellet ligger i fornuftig afstand til Lissabon, toget, og strand. Nedbring larmen på hotelgangene. Rigtig meget larm ved elevator, når man har værelse ved siden af. Morgenmaden meget ensformlig, hvad med at severe nogle grøntsager tomat -augurk m.m., og mere frisk frugt istedet for alt det henkogte dåse frugt, severer frisk melon, ananas, og ferskner m.m.Portugal er jo et rigt land på friske frugter og grøntsager.
Til prisen var hotellet fint. Den eneste kritik er restaurantbuffetten. Den var ringe. Vi spiste der kun en gang, og det var udkogt mad og nogle pølser, der decideret smagte dårligt. Det kan jo være portugisiske specialiteter, men vi kunne ikke lide dem. Ellers var det helt i orden. Bedre restaurantmad. Morgenmaden var dog fin til prisen,
Rene værelser. Det fungerede. Lidt anonymt. Tørt brød til morgenbuffeten, der dog ellers var god. Ingen swimmingpool og sparsamt motionsrum.
Alt var i top på dette hotel bortset fra to ting: Restaurant i en kælder er kedeligt (men maden meget fin) og en bar i så direkte forbindelse med indgang/reception er ikke hyggeligt. Se ovenstående.
Venligt personale,udmærket morgenbuffet.Flotte værelser.Glimrende badeværelse.Fortræffelig beliggenhed tæt på centrum.Hurtig betjening. Personalet bør blive bedre til præcis morgenvækning hvis ønsket.
Service, beliggenhed, morgenmad
Meget fint værelse og god seng! Hård matras! Nej!
Beautiful hotel and grounds. Lovely room and service. I preordered a taxi to hotel citadela cascais to pick up a car and was told that it would cost around 10 euros. Whilst I was waiting for the taxi another man at the hotel was also waiting for one. The driver charged me 19 euros. (he said this was because he had to make a call to the hotel). However, the other man at Penha Longa arrived at the same place and had paid10 euros
Lovely, friendly accommodating staff in true Ritz Carlton style Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).
We liked very much the variety of restaurants and the enormous spaces in and out of the hotel, the best restaurant to visit is the arola, the golf clubhouse, great food very sexy & friendly staff. We can name it the hip place of penha longa but then for middle age people. Due to it size of it the maintenance is always a bit of problem in this type of hotels, although in general it is perfect, except for the light bulbs in various points are out of order and need to be changed. Also the so named cinema room is very poor, the sound is of the middle ages, so please change into a modern communication video center of real cinema with a selection of films clients can choose. Another aspect is the so much praised Japanese restaurant, well this is the weakest point in the concept, how can you run a Japanese restaurant with Portuguese cooks, impossible mission, please close down the place of hire the right cooks or make it a fusion restaurant were east meets west. The food was not that great.........so a minus one.
i will never ever book with you again or recommend your company . the hotel is excellent and i have no complaints what so ever. they are five star but bookings. com is not
The friendly staff and excellent service
the elegant surrroundings. especially in the main building.the staff were dedicat.ed warm polite and friendly.beauitiful garden.a feeling of exotic luxury. a taste of the past.lovely chinese pavillion in the garden where lunch and cool drinks were served.excellent health club.good size room with garden view.
The common rooms and grounds of the hotel are beautiful and the service was excellent. The location of the hotel is a bit out of the way, but taxis are not expensive and the hotel offers a complimentary shuttle service to the principal tourist attractions. When we took the shuttle, our driver gave us a tour en route that rivaled many city tours you buy, complete with interesting facts about the city, its history, and what we were seeing. The entire bell staff and concierge staff were very friendly and helpful. The hotel also had our room ready and allowed us to check in early, which means a great deal to us after a long international flight. The maid came to do turndown service at 10:00 p.m. after we had already gone to bed. This was a minor inconvenience - overall the service was excellent
it was everything we hoped for and the hotel is beautiful. the staff were wonderful and the atmosphere was very relaxed.
The hotel has the most beautiful grounds in which to stroll, a fantastic pool, very atttentive staff and it is so quiet and relaxing that it's like being away at a retreat.The garden rooms have their own terrace with sunbeds and furniture - a lovely place to sit first thing in the morning or last thing at night .I would recommend this hotel to anyone - one of the best i've ever stayed in.Pure class!
The buildings and surroundings are amazing. The staff excellent and helpful. Beds were too hard. The rooms didn't match the expectations from pictures on the internet.
friendliness of staff excellent service non ivasive attitude
Extraordinary hotel , really outstanding
We had a very nice and quiet room. The Garden was a paradise incl. the pool-area. Very good breakfast. friendly an helpful staff. It could be a little bit cleaner in the pool-area and toilet-paper and paper towels were missing in the ladies room.We didn't like rests of cigarettes lying on the breakfast-terrace.
Very comfortable bedroom, with helpful staff Location very inconvenient. Alcantara no place in poring rain!
Everything.. Hotel, Service, Breakfast, Room, Pool, Sauna... Nothing
The location of the hotel is perfect! up to a hill, situated in a quiet area but you need a car so you can go wherever you like! The staff are all of them very friendly and ready to serve you! There has been a problem with mu wifi connection but after a few days it was resolved and the temperature inside my room was too cool for me! although there was an air condition, I could not adjust the temperature easily!
Venligt og imødekommende personale. Meget bedre standard end forventet og beliggenheden er heller ikke værst, selvom der er god spadseretur til centrum.
Venligt personale Morgenmaden ikke altid i orden. Manglende mad i travle perioder.
Meget dygtigt og hjælpsomt personale i receptionen. Anbefalede f.eks. fantastisk godt fado-sted. Gode værelser. God morgenbuffet, men lidt stor og noget upersonlig restaurant.
Hotel var godt, men seng meget hård.
Super hotel - det er et "på gensyn" Intet
Betjeningen og maden.
vi mødte en naturlig venlighed fra personalet
Meget venlig betjening i receptionen. Stor hjælpsomhed med diverse Køleskabet til minibaren var ikke særlig koldt, og espressomaskinen på værelset ikke så god (lunkent vand).
Dejligt nyrenoveret hotel. Dejllige værelser, spændende indretning. God placering. Kaffe/te gratis på værelset. Hårtørrer.
Lækkert badeværelse, med både separat bruseafdeling og badekar.Dejlig morgenbuffet med alsidigt indhold og megen god frugt. Hovedpuderne er i en for dårlig hård kvalitet. Klumpet syntetisk. På forespørgsel fik jeg en tempur (blødere) men ikke helt som ønsket - dog bedre. Klassisk lagen - tæppe - som man bruger sydpå burde fjernes fra 5* hoteller, således at man kan få et tyndt duntæppe (medbringer altid mit eget)
Prisen for morgenbuffeten (€18) var temmelig høj.
Fremragende betjening ved front desk Bedre facade med flag og parkering. Bedre annoncering af restaurant.
Staff were the best yet, a proper hotel, clean freindly, good food, wonderful room. Bit of a mission to find it, but a real jem, well worth it. nothing
fantastic luxurieus great hotel, very friendly and helpfull sfaff.!!!!!
It is a lovely hotel - loved the pool area and the public rooms. the staff were really helpful - just what we wanted
Lapa Palace is a luxurious hotel giving ideal opportunities for rest and relaxation.Very efficient and very discreet staff. Extraordinary breakfast with a great atmosphere to enjoy in the restaurant or on a cosy terrace. Large and spacious rooms with full comfort. Very comfortable and nice bathrobes- possible to purchase as a souvenir. Lapa Palace is a real palace in the heart of a diplomatic district of Lisbon and a truly unforgettable oasis of luxury and peace in the city.
The staff were impecable in their treatment of us. We were made to feel important. It is beautifully presented. Nothing.
Good location. Very comfortable, knowledgable and extreamly helpful staff. Good room size. Room service drinks cold.
It was a lovely place, I would stay there again
The excelent service of the staff, the linen in the bed. A little to far from center
nice location, close to city center, stylish there was a private party fot other hotel guests on saturday night at the pool. So the hotel changed from being great, quiet and stylish to a vulgar night club/ dance hall. Despite our many polite requests the music stayed absurdely loud and we could not sleep before 3:AM. We had to get up at 5:AM to go to the airport...
Beautiful gardens with pool! Hotel is looking slightly faded and it is not cheap.
The location of the hotel is excellent: within easy walking distance of a number of "sites"; shopping; and some of the best new restaurants. The roof top deck has wonderful views over the river. Our request for a quiet room was honored. The young staff tries hard,but often just did not seem to really know how to provide service. Our wake up call for 6 am on the morning of our international flight never came.....It was a struggle to obtain a dinner reservation in the hotel's restaurant...there seemed to be no accomodation for hotel guests.
Comfortable trendy boutique hotel with friendly helpful staff. Great location and great roof-top terrace bar. Quite expensive given the fairly small size of room.
The staff addressed us by name, knew what we preferred for breakfast by the second day, and were accommodating with each request. No dislikes
We loved the Terrace for late night snack and drinks
Design aesthetic and comfort of rooms - nice attention to detail. Helpful staff and great location. Had to pay for parking.
excelent by all means no
The location and the standard.
location price( very expensive ! it is butique hotel but not delux hotel )
Staff were excellent and very helpful. They provided us with some great tips on where (and where not) to drive, see and visit
Extremely pleasant and helpful staff. Wonderful location. Great breakfast included in the price.