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Our room was upgraded on arrival to a cave suite. The room was excellent. The hotel was in an ideal situation right in amongst the fairy chimneys. Price - We met 2 other guests who were also upgraded room on arrival, however, they had paid Eur 60 for their room. We actually paid Eur 120. I questioned this on check out and was told that we had been upgraded. I did try to pursue this issue to no avail.
The construction and layout of the hotel is excellent The service was slightly impersonal.
The hotel manager was very accommodating and offered to drive us to local tourist spots like the Open Air Museum, which was very helpful. His pride in Cappadocia and the hotel were infectious. He was friendly and helpful. The room was beautiful and the setting was awe inspiring. We couldn't use a credit card to check out because the machine didn't work. Had a challenge getting someone to help with our bags for early morning departure.
To live in a cave with modern amenties and luxuries. The ambience of the suite was wonderful. The breakfast was very nominal. It could be made more interesting!
wonderful position, very nice staff. the room was great!
The hotel is among the best in Gerome area and our room was a lovely cave room with a beautiful terrace. Though we checked in at 9pm there was no food available as the restaurant was closed and it is a really steep hill to navigate to reach the town for every meal. The restaurant hardly functions and room service is not really available, even for a simple coffee or ice cream. The breakfast spread was good but could have more cooked items.
We love the hotel, very beatiful and the nice view
Everything, the athmosphere, the staff, the owner was very nice, April 3 was the birthday of my husband and he did a cake and sang for him. The place is spectacular, very beautiful decored. There is lack of closets and it was a bit difficult to organize our clothes.
Do not stay here. If you're willing to argue about the rate after you've pre-confrimed it and have absoultely horrible service then stay here. The service. Full stop they try to overchage you for everything, including the room rate.
This was a great place well placed to town and the plateau above to see the balloons early in the morning. The room was superb and breakfast wonderful. The staff promised us a packaged breakfast but forgo which is not a big thing but also forgot to tell us that the dining room was only available for dinner by arrangement. Otherwise everything was superb.
Service is very good. The boss is very nice. Best place in our trip.
The set up was very nice outside. Lounging there is great. Also nearby city center and mountain top to watch the hot air ballon launches. Hotel ppl knew a lot about local trips and trans services to the airport. Overall made planning easier. Rooms were muggy sometimes, so a/c would make the hotel the best ever experience.
Staff is fantastic. The owner is a real pleasure and one of the best I have come across in my travels. Breakfast is simple and good. Location is easy to all of the sites. Very helpful with tours. More informative than sales oriented. I felt like I was being taken care of in someone's home rather than a business. Air ventilation in the cave suite needs improvement. Otherwise everything was great.
Friendly staff, not intrusive. Quiet and relaxing. Very clean.
Stone House Cave Hotel is a new and clean room. Especially I liked that the bathroom and toilet were clean as it's one of the most important points when evaluate hotels. Breakfast is not buffet-style, everything was greatly served.
The staff were excellent - friendly and helpful. The breakfast was served on the terrace and was also excellent. The location is good - right in the middle of the town and no hills to climb.
The hotel is very pleasant, the staff is hotel manager is helpful and the location is very good, close to the Göreme open Museum. The breakfast is excellent.
Nice big bed, good breakfast, helpful friendly staff who were able to book us in for a great balloon flight.
The hotel manager was extremely helpful to us when we had difficulties with a travel agent, making! calls on our behalf etc. It was just a lovely place to stay as well.
Very Friendly! Highly Recommended. We have an excellent trip there.
In the cave, a marvellous dwelling place. A small hotel with minimal staff, the hospitality was outstanding especially Fatih (the Manager) and Osman (the Owner) was always ready to help in every way. You should check out Osman's Quad bike tours when you stay at the hotel. It adds to the experience. They should treat the soft rock (natural appearance) so that the dust generated is limited.
Arriving early in the morning by night-bus from Istanbul we came just about in time for breakfast, which we were not even charged for. The room is lovely, clean and absolutely perfect for the price. Breakfast is great, you can enjoy it inside or in the sun, wherever you like. The staff is very helpful. If you want to go for a balloon flight, which I highly recommend, they will arrange it for you (we even got a discount), but you never feel pushed to do so. Anyway, there is absolutely nothing we could complain about. Highly recommended! Teşekkür ederim!
very nice, comfortable place!!!hotel stuff was very helpful. great breakfast, big and fresh rooms... nice view, 5 min to the city center on foot.:)
This is a very nice hotel! Our room was probably the best in the hotel, a corner room on first floor with a beautiful view of the pool and the surrounding nature. The staff were all friendly and serviceminded, but I will especially mention the staff in the reception for being helpful, and polite. They also spoke good english!
good concierge service, next to site of interests poor customer relationships, rooms are clearly in need of modernising.
Great location & views & pool. Rude & un friendly at reception should not be in hotel industry.Dining room staff fine. Airconditioning in room poor.
Mixed feelings about this hotel. Price is very good compared with the quality of the Hotel and it's facility (although the airco lacks capacity when it is really hot). Also the breakfast and dinner buffet are great. However the hotel management has lost touch with their clients. The general tourist (family) do not want the latest rap noise (we cannot call it music) at 120 db at the swimming pool. Also management has decided to compensate the low room price with exorbitant prices for drinks at the pool and the minibar. At first prices looked OK, till we found out is was Euro's instead of TL. To make sure this pricing model works they have a strict policy on bringing in your own drinks from outside. We can understand this for bringing drinks at the pool and restaurants, but it gets a little awkward if they appose on taking a bottle of mineral water to your room.
location was good. if you are going to cappadocia stay in cave hotels as its speciality of the cappadocia !!! Tourist hotel dont have cave rooms..