Professionally from a to b.
Ulemper: "Alt kunne have været bedre."
Fordele: "all perfect"
Ulemper: "all was perfect"
Ulemper: "This is my first flight with Turkish Airlines. It is much better than every Europe Airline company. Until the Covid19 pandemic is over I will not fly to Europe with any European company. Turkish Airline are that good. On top of that you get to transport two big bags of luggage for free."
Fordele: "customer service was great :)"
Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Fordele: "Liked everything about it new planes good food on time excellent crew"
Fordele: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Ulemper: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"
Fordele: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Ulemper: "My seat did not roll back. The movie choices could have been greater."
Fordele: "Movie options were good. Even though I didn't use it, they offer 2 checked bags for free in the economy class compared to the standard 1 that most airlines give."
Ulemper: "Nothing specifically. It was a pretty standard flight experience."
Fordele: "Enhanced security screening is great."
Ulemper: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "Boarding, on time"
Ulemper: "Food can be better. Steward never brought the blanket and it was cold. Entertainment is not good and game did not work."
Fordele: "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
Fordele: "The meals and in flight entertainment."
Ulemper: "I needed more leg room. I felt squeezed"
Fordele: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Ulemper: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Fordele: "Very nice journey. Personel super, they help everysecond"
Ulemper: "I want to read other newspapers They have use only one boice"
Fordele: "Flight time Prices Service"
Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Ulemper: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Ulemper: "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."
Fordele: "Every thing about the flight but the"
Ulemper: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Fordele: "Crew is super nice and helpful. Aircraft is pleasant"
Ulemper: "Food is okay but the portions are tiny."
Fordele: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Fordele: "The entertainment and services of crew"
Ulemper: "The vegetarian food was not that good..it can be made better."
Fordele: "Excellent food"
Ulemper: "Long wait for toilet"
Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
Ulemper: "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."
Ulemper: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
Fordele: "Could put a bag under the seat. Advanced AV options. Food was OK."
Ulemper: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
Fordele: "Food, value"
Ulemper: "My personal tv did not work for the entire 11 hours flight"
Ulemper: "the flight delayed for more than 2 hours the seats area was narrow in j-clas"
Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."
Fordele: "Excellent service, food and entertainment."
Ulemper: "The boarding was long and via buses!"
Fordele: "excellent food, service"
Ulemper: "The flight attendant was kind of rude. They ignored what I would say when the drinks came around. Also, one of them would try to hurry me and always tap on my shoulder instead of just saying "excuse me""
Fordele: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Ulemper: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Fordele: "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
Ulemper: "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."
Ulemper: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Ulemper: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Ulemper: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Fordele: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Ulemper: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Cuteous service"
Ulemper: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Fordele: "Flight crew and food was wonderful."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Fordele: "We left DFW in extremely hot weather. The ground crew managed the boarding to keep everyone out of the hot tunnel entry as long as possible. Even through there was a delay in boarding already, the crew kept us well informed. The cabin crew was very pleasant and accommodating. Smooth flight and still made it to our connecting flight on time."
Ulemper: "Leg room in coach is really cramped but that is all airlines unfortunately."
Fordele: "Nice Crew except when they were not watching where they stepped. Smooth flight."
Ulemper: "I had a swollen and sprained ankle during the flight, I had it resting near the aisle to stretch and move to try and keep it from swelling further. Unfortunately, my injured ankle was kicked several times by a rushed crew member. It would be great if they could be a bit more mindful and watch where they are walking. Also, the breakfast before landing was spoiled when I discovered fungus in my butter after I had already eaten half of it."
Fordele: "Seat was upgraded to economy plus"
Ulemper: "Wait time for US specific security check, line was too long"
Fordele: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Ulemper: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Ulemper: "Because the one came in from London Got Delay And I miss my flight"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Fordele: "Made up most of the time. Latrobe leaving due to queue."
Ulemper: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Fordele: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"
Ulemper: "There is too little leg room; knees hitting seat in front of me."
Ulemper: "Waited an hour after boarding in the plane."
Fordele: "All was good."
Ulemper: "All was good."
Fordele: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Ulemper: "Nothing to not like. Wish all flights would be like that."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "The crew were friendly"
Ulemper: "Nothing I didn't like"
Fordele: "No delay and the landing is smooth"
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordele: "Flight was on time."
Ulemper: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The staff was helpful and courteous"
Fordele: "the crew was courteous, attentive, accommodating."
Ulemper: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Fordele: "The 747 is a big plane. Each seat had a full entertainment system in the back of the seat ahead. Seats actually reclined! Cannot recommend cabin crew highly enough. Efficient, polite, professional."
Ulemper: "I cannot understand why any airline continues to board forward to aft, forcing people with just a backpack to stack up behind others, allowed to bring obscenely over-sized carry-on bags, wrestling to get their sea chests into the overhead bins. Seat upholstery could have been better for such a long flight. I have "asnahtfuL" permanently embossed on my butt. 747 is an aging craft and this plane had disappointing response to turbulence."
Fordele: "Boarding was fast Crew was polite"
Ulemper: "There was no entertainment on board!!!!!!"
Fordele: "Loved the little sandwiches!"
Ulemper: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Fordele: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Ulemper: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"
Fordele: "The crew were nice"
Ulemper: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Fordele: "Ground crew and cabin crew were very helpful and efficient"
Ulemper: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Ulemper: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Fordele: "Roomy seats and good food"
Ulemper: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Fordele: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Ulemper: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Ulemper: "It was late and missed connection. Had to buy a new tix form Aegean !!!!"
Fordele: "The staff were nice."
Ulemper: "Food. Queued too long before we could board."
Fordele: "Wider than average seats and a nice meal."
Ulemper: "Plane was not near the gate & we had to ride a bus to the plane."
Ulemper: "No jet bridge at either location"
Ulemper: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Fordele: "Crew very helpful and happy to assist Good communication"
Ulemper: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Fordele: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Fordele: "Evrything was good"
Ulemper: "No entertainment on that flightes"
Fordele: "Actually every thing were smoothly going"
Ulemper: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Ulemper: "The staff member and very rude and racist it's sad to see this still happening"
Fordele: "The food was nice and they offered Greek products which made the experience more fun."
Ulemper: "We thought we had the right sized bags, but must have missed the weight restriction (and had to pay). In the future we'll be keeping our carry-on bags under 8kg."
Fordele: "The best crew ever, they make you feel home."
Ulemper: "Cold on the plane"
Fordele: "Cada vez que viajo en AEGEANS, revibo un buen servicio... Tuve un problema con pequeños líquidos en carry on, y regresando al checking, me ayudaron , sin pagar extra y recibieron mi maleta de mano gratis y no sólo eso...me la chequear on como FRAGIL... El desayuno fue excelente...SPINACH PIE, YOGURT, JUICE..DRINKS..a comparación con el vuelo en otra aerolínea de una amiga...sólo crackers and drink.. GRACIAS AEGEANS AIRLINES. .!!"
Ulemper: "Buuu...no reparten más los riquísimos caramelos de Grecia.. OUZO CANDY'S. ..!!"
Fordele: "Very bad"
Ulemper: "All the team"
Fordele: "Great crew, baggage arrived"
Ulemper: "Bag fee that I wasn't otherwise notified!"
Fordele: "Purchased these flights and had no idea baggage was not included. It was not transparent up front and I potentially would have purchased a different airline had I known."
Ulemper: "They overbooked the flight so we were delayed an hour . The flight was very bumpy an I couldn't hear any of the announcements. The flight attendants didn't seem to know what they were doing at all."
Fordele: "Gate staff are able to deal with things"
Ulemper: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Fordele: "The flight was ok, in time."
Ulemper: "I wasn't expecting such a rude crew, Greek people were incredibly nice everywhere and this was the first time in a flight that I felt so disrespected. From check in being the only one questioned about visa and documents (we don't need visa) to being mistreated during flight. Really disappointed."
Ulemper: "When staff give own bags and check pass have a problem and give more time but don't say any thing to me only says we fixed the problem, after that when we went to airplane and check the tickets machine has a alert , again we have a problem!! Again checked own passports and didn't say anything to me, only say nothing!!!! And we have anxiety."
Fordele: "The pleasant manner of the cabin crew and the offering of small candies before the flight departed. A small but nice gesture."
Fordele: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Fordele: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Ulemper: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Ulemper: "Tehran station staff need more trainig and need to be overseen"
Fordele: "Clean airlines, very efficient. Staff was nice."
Fordele: "Good plane and crew."
Ulemper: "Bathroom facilities at the airport totally filthy and out of order."
Fordele: "25 minute flight. Day trip from Athens."
Ulemper: "20 minutes late boarding."
Ulemper: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Fordele: "Friendly staff, movies on the plane"
Ulemper: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Fordele: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Fordele: "The line at the airport was moved quickly and efficiently by the staff."
Fordele: "Good food and beverage service on a short duration flight."
Ulemper: "Boarding was a little cumbersome, having some reading materials would help."
Fordele: "Crew were very helpful and courteous"
Fordele: "Nice and clean aircraft nice service"
Fordele: "Prompt , on time flight sched"
Ulemper: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
Fordele: "Quick, straightforward, only a little late."
Ulemper: "The hot shuttle bus. They really need to turn on the air conditioning!"
Fordele: "The crew was nice"
Ulemper: "Can't check in on your website"
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "Decent price for economy comfort seat, 4A."
Ulemper: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ulemper: "Information on arrival time was not correct"
Fordele: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Fordele: "The crew were excellent and seats were comfy."
Ulemper: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Ulemper: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Fordele: "Boarding was quick and flight was calm"
Ulemper: "The coffe and breakfast."
Ulemper: "KLM crew exceed our expectations"
Ulemper: "Flight got delayed 30 minutes"
Ulemper: "Too hot inside the aircraft"
Fordele: "the drinks"
Ulemper: "seat reservation. having to pay for luggage...."
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordele: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Fordele: "Everything was good except for the entertainment consul for one of our seats."
Ulemper: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Ulemper: "Transfer point needs upgrade."
Ulemper: "Turn the lights on early making it hard to sleep"
Fordele: "Best airline in the business quick efficient and outstanding service What else can you say"
Fordele: "Nice people and good service"
Ulemper: "Not much"
Fordele: "Very pleasant, professional crew"
Ulemper: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Good flight, arriving well on time."
Fordele: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Fordele: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Ulemper: "Flight departed 35 minutes late"
Fordele: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Fordele: "Professional crew. Good boarding."
Ulemper: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Ulemper: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Fordele: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Fordele: "Nothing really"
Ulemper: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Fordele: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Ulemper: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Fordele: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordele: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Fordele: "Excellent very good"
Ulemper: "Everting so good ex"
Fordele: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordele: "Good flights. Good prices."
Fordele: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Fordele: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordele: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordele: "In flight food was enjoyable"
Fordele: "The flight was great."
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Jeg fik corona og kunne ikke ombooke min billet
Vær obs på hvilken billet man får. Skulle booke ekstra bagage og har prøvet i tre dage uden held, så kom til at koste 50 e pr taske i Kastrup 🤬🤬🤬
Det værste jeg har oplevet - de ændrede gate uden announcement her i Helsinki - og lukkede den 1 min efter last Call - vi var fer 2 min senere og de nægtede os adgang så bliver nu 7 timer forsinket og misser et vigtigt møde i Tallinn, så meget meget skidt og meget urimeligt.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Had to pay £65 (~$90)to check my bag even though it was free on the outgoing flight. Had to pay surcharge for paying at check in even though I tried to correct in advance over phone and online. Kayak was no help.
Ulemper: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Ulemper: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Ulemper: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Fordele: "I got to my destination"
Ulemper: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."
Fordele: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Ulemper: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Fordele: "reasonable leg room comfortable seat"
Ulemper: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Fordele: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Ulemper: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Fordele: "Food, entertainment, service"
Fordele: "Crew were friendly and pilot did a great job"
Ulemper: "No food and very limited beverage service. No entertainment,"
Fordele: "The choice of entertainment is huge"
Ulemper: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Ulemper: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Ulemper: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Fordele: "Nice crew that were helpful."
Ulemper: "Small plane, cramped seating."
Fordele: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Ulemper: "Seats. Very uncomfortable"
Fordele: "Crew is very nice and helpful. Food is just fine."
Ulemper: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Fordele: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Ulemper: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Fordele: "Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice."
Ulemper: "Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime."
Fordele: "рейсы точно по расписанию, без задержек, персонал внимателный"
Ulemper: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Fordele: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Ulemper: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."
Fordele: "leg room, service, movie selection"
Ulemper: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Fordele: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Fordele: "Everything went smoothly"
Fordele: "Boarding was easy"
Ulemper: "Drinks were for an additional charge"
Ulemper: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Fordele: "Upgrade to business class was fantastic given my then physical condition. Wheelchair assistance to and from airplane smooth and courteous, food and all of service on board fantastic."
Fordele: "Blueberry juice. Ok flight."
Ulemper: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."
Fordele: "Liked the Airbus seating on Finnair better than American's Boeing 777 seating."
Ulemper: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Fordele: "A competitive price for tickets. Website easy to negotiate. Staff pleasant."
Ulemper: "Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing."
Ulemper: "30 min between flying"
Fordele: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Ulemper: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Fordele: "everything was ok."
Ulemper: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Fordele: "Direct from San Diego to Heathrow."
Ulemper: "The seats are very small--and I am a small woman--so the flight felt cramped. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down. Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride."
Fordele: "It was a pleasant flight, easy boarding, crew friendly."
Ulemper: "Passengers changing seats around."
Ulemper: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
Fordele: "Service was great"
Fordele: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Ulemper: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Fordele: "Everything was good, cozy airplane, tasty food"
Fordele: "Excellent service - on time, comfortable and great food!"
Ulemper: "Some staff were a little abrupt, but very efficient and helpful."
Fordele: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."