Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Loved the cookies at check in, amazing breakfast, confy bed and ammensties and modern decor. Fluffiest towels, robes and slippers! We only stayed for one night to be nearby the ferry (which we walked to) The area didnt seem that safe - tons of grafitti and a few beggars, but We didnt feel threatened in any way.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
Breakfast was great and the staff is friendly and very helpful The room we had was a bit small bu that wax our only complaint
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
The hotel facilities were new, but the location was a bit far from the center. NO
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
Awesome stay, friendly staff, clean and upscale
hotel staff eager small rooms
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
Jeg synes, at vi fik en god behandling af personalet. Dejlig hotel nær lufthavn. Hyggelig gårdhave med swimmingpool.
Beliggende i roligt kvarter. Ikke langt til down town.Elskværdigt, hjælpsomt og sødt personale. Vend Heraklion lufthavn, så flyene letter ud over havet!
Beliggenheden i gåafstand fra lufthavnen At man sætter wc-brættene forsvarligt fast.... Prisen ligger i den absolut høje ende i forhold til hvad vi ellers har boet for på resten af vores tur.
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
mainly the location should improve bathroom cleaning
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
Breakfast View Cleanliness Room facilities Bathroom
The restaurant food was first class
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
clean & good breakfast The noise from streets make sleep difficult.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
Jeg var skuffet over kvaliteten på hotellet, da beskrivelsen og billederne jeg så på nettet, lovede noget andet.Værelset var meget lille. Jeg havde bestilt et værelse med havudsigt, men der var ikke meget udsigt. Kun hvis jeg lænede mig ud af vinduet kunne jeg se havet. Iøvrigt vendte værelset ud til en anden stor bygning.Det hotellet lover på nettet svarer ikke til virkeligheden
Breakfast, staff, lunch no pool
confortable, freindly personell at every time ready for you
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
Breakfast was great. Variety of choices and all fresh.
Really nice place. Great rooms and comfort No it was great
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
Staff friendliness and efficiency, comfortable room, good breakfast.
there is no parking place and Irakleion is not the best place to search for a parking spot.
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
Standard clean rooms and beds, Pay TV included.
Right in the city center, fully renovated building, clean and comfortable, spacious room, polite staff. Even though it's located in the city center, it's very quiet during the night. For demanding guests, breakfast is quite poor. Nevertheless, for a two star hotel it approaches excellence.
staff was easy going and the rooms are nicely furnished. I got one of the best rooms and that was very nice (but I'm not sure I would have been similarly happy with one of the low floors rooms, unless at a lower price). Breakfast
This hotel was very nice. Everything in the room seemed very new and clean. Spacious bathroom with glass doors around the shower. Large balcony. There's a bus stop to the airport right across the street. The breakfast wasn't the best, but I appreciated a free breakfast. It's on a very busy shopping street so it could be pretty loud.
easy access. easy parking. comfortable rooms. very good breakfast.
Location Cleaness, service
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
Good breakfast, hotel is located right at the beach, quiet place
the staff was helpful and friendly. The location was excellent--convenient to many sites within Heraklion and also to all bus stations, port and airport. Bathroom needs updating. Screens on door/window would be helpful. Street noise early in the morning. Door seems to block much of it out but air con is somewhat noisy.
I booked the holiday from the Booking.com and paid 14 euro above the room to have a double bed and bath. There is no room double bed, told me the main reception and no room has no bathroom, yet I paid, I left very early, and my charge and breakfast, which was not ready at 05.30 I left to catch my flight.
Breakfast was good and very affordable.
The location was excellent. Room too basic.
only its location... the room is supposed to be clean. but i found tail in the toilet basin...and there was an unpleasant smell in the room (even if i had the window open all day)
Location and big rooms Their service no mini bar in hotel
Friendly hotel good facilities good buffet selection. Italian Restaurant particularly good.
The hotel is on the beach so that was useful with the children. There was not much to do in the local area of the hotel.
food, location, accomodation Beach sport entertainment could be done by hotel and included in hotel price partly but not by a third party team. Windsurfing or water skiing training would be as plus.
Location and attitude of staff
Everything. Very friendly and welcoming.
Vergis Epavlis has been the best place where to relax and disconnect. It’s excellent place, the great breakfasts with an amazing sight, the comfortable and luxurious rooms, the quiet moments at the swimming pool… An exquisite attention from the owners as well as the little details has done these holidays the best ones. An unforgettable experience, we hope to repeat again. Gonzalo y mónica. All good things finish someday, so we couldn’t stay more days within this little paradise.
This hotel is very special, the rooms are really good, the nature around is astonishing and the people there are so nice and friendly like in no other place we have been. This is the second time we went to this hotel and we will be back again for sure!
Great experience - I will return.
Great attention to detail given by staff to ensure the comfort and enjoyment of all guests. Rooms are large and spacious and tasetefully decorated. Balcony is a good size. Location is either perfect or a little bit remote depending on your point of view. For me it was a little remote but we had a hire car (essential) and it proved to be a good central base.
The location, staff, facilities - everything!
we enjoyed an amazing view, the most special hospitality, and a gorgeous place to stay, big and comfortable and beutiful rooms, we never wanted to go outside... to leave...
Quiet accommodation in a wonderful house in the typical landscape of Crete. Large rooms/apartments with an extraordinary design and views, superb service, nice dining room, unforgettable tavern Ethimico...
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km