I liked the closeness to the main walking mall. Would of liked some tea & coffee making facility in our rooms,
convenience, near the main road, ferry the mattress is bad, sleep is not good, breakfast is so so
Large room, excellent facilities and helpfulness of staff, especially as only 2 star. Really good value for money. 5 minutes walk from all central points in Herakleio. Slight difficulty finding by car but parking available at the hotel.
We arrived early but were allowed into our room. Staff were helpful and friendly. We stayed for only one night ahead of our flight but would happily return for longer. Five minutes walk from bus station and three main museums. Excellent breakfast included in price.
Location was perfect, near port and near main street.. Mattress is very bad, I got back pain when I stayed in this hotel for total six nights. Water was not hot enough. No free internet was inconvenience
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
Awesome stay, friendly staff, clean and upscale
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
hotel staff eager small rooms
The hotel facilities were new, but the location was a bit far from the center. NO
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Jeg synes, at vi fik en god behandling af personalet. Dejlig hotel nær lufthavn. Hyggelig gårdhave med swimmingpool.
Beliggenheden i gåafstand fra lufthavnen At man sætter wc-brættene forsvarligt fast.... Prisen ligger i den absolut høje ende i forhold til hvad vi ellers har boet for på resten af vores tur.
Beliggende i roligt kvarter. Ikke langt til down town.Elskværdigt, hjælpsomt og sødt personale. Vend Heraklion lufthavn, så flyene letter ud over havet!
Location Cleaness, service
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
easy access. easy parking. comfortable rooms. very good breakfast.
Good breakfast, hotel is located right at the beach, quiet place
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The restaurant food was first class
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
Breakfast View Cleanliness Room facilities Bathroom
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
clean & good breakfast The noise from streets make sleep difficult.
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
mainly the location should improve bathroom cleaning
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
The location is near the city center and the port , easy access to transportation. The hotel is hard to find.We asked many people around there and no one seems to know the hotel , or even the Lahana street where it is located. I think the hotel should provide its map prior to the arrival of the customer. The map should be in Greek since the streets of Heraklion do not have their name written in English.
Fine but nothing special
Location, price and comfortable beds. The shower and bathroom was very small.
Rooms clean and cheerful. Staff very helpful. Nothing, the room was great.
The hotel was clean and the staff friendly. It was difficult to find and a bit expensive for what I received.
very well placed for the centre of town, and in a quiet street Hardly the hotel's fault - but we found it impossible to arrive by car. Traffic and signs were impossible.Iraklion was the worst place in Crete for finding our way.We just gave up - and went to the airport (getting once more lost on the way) returned the hire car early, and went back by taxi. This turned out to be a very wise decision.
Free wireless internet inside the room. Accessibility in the tourist center. It takes time to get water heated. It's a waste of water to do just that.
Super nice staff, good location, ok price. Very difficult to find. Ask local people, they all know the way.
Quiet in evening, Restaurants near-by and free wlan Hard to find a parking place.
Close to port - easy walking distance. Quiet. Clean. Basic and close to old town. Smokey lobby.
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
confortable, freindly personell at every time ready for you
Breakfast was great. Variety of choices and all fresh.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
there is no parking place and Irakleion is not the best place to search for a parking spot.
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
Staff friendliness and efficiency, comfortable room, good breakfast.
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
Breakfast, staff, lunch no pool
Really nice place. Great rooms and comfort No it was great
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
Jeg var skuffet over kvaliteten på hotellet, da beskrivelsen og billederne jeg så på nettet, lovede noget andet.Værelset var meget lille. Jeg havde bestilt et værelse med havudsigt, men der var ikke meget udsigt. Kun hvis jeg lænede mig ud af vinduet kunne jeg se havet. Iøvrigt vendte værelset ud til en anden stor bygning.Det hotellet lover på nettet svarer ikke til virkeligheden
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km
Standard clean rooms and beds, Pay TV included.
staff was easy going and the rooms are nicely furnished. I got one of the best rooms and that was very nice (but I'm not sure I would have been similarly happy with one of the low floors rooms, unless at a lower price). Breakfast
Right in the city center, fully renovated building, clean and comfortable, spacious room, polite staff. Even though it's located in the city center, it's very quiet during the night. For demanding guests, breakfast is quite poor. Nevertheless, for a two star hotel it approaches excellence.
This hotel was very nice. Everything in the room seemed very new and clean. Spacious bathroom with glass doors around the shower. Large balcony. There's a bus stop to the airport right across the street. The breakfast wasn't the best, but I appreciated a free breakfast. It's on a very busy shopping street so it could be pretty loud.
The room was big and airy the decor quite nice. The staff were special, there was an incident where other clients had a car crash and could not move, so when we arrive they had arranged to put us up in another hotel for a day. Then they cooked a beautiful Creatan meal with wine as an apology to us. We felt we had received Creatian hospitality.
The location of the hotel is very nice Accidentally they had problems with credit cards on the day I paid and asked for cash, which I did not have. However, they managed with the bank later.
Very nice and familial hotel! An enthusiastic welcome and disponibility from Dimitri to give advices for vistiting Crete! There are a so convivial atmosphere in the garden during diner prepared by Gergia (the mother). We will just keep good memories! not very beautiful area around the hotel
Really friendly, helpfull staff making you feel like home. Hotel was situated close to the sea with view on the sea and a nice pool situated in a beautiful garden. The first night we could not stay in the hotel because other guests had an exident and didn´t check out in time. We were brought to another hotel nearby which was the same price category but totally different standard in cleanliness, hospitality, breakfast.
Terrible location, substandard rooms at any price
I liked the staff. The typical greek hospitality. It is rather smaller "family type" hotel. Really friendly atmosphere.
Very friendly staff - relaxed atmosphere. Room was basic but with character, great pool, close to the beach, inexpensive. Bathroom was a bit basic, but really ok considering price.
The staff, the family atmosphere Too little space for meals
Both dimitris and his mother, georgia, were very attentive / they offered and have transfer from & to airport / they wellcomed us very well / we ordered dinner one night that was really very good and very tasty(greek cuisine - georgia cooks fantastically) / the map of creta and the tips and orientations they gave were really useful
The owners were wonderful. Made you feel like family.