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The room, view, amenities, and location were great; The one major issue was the staff - one of the desk clerks continued to harass my wife, asking for photos, and also to go on a date. It made the stay quite uncomfortable .. I would not expect this from a three star hotel!
Rooms not very spacious but quite clean and well-maintained. Comfort is ok, but not exceptional. Furnishing and decoration need update. Breakfeast buffet might be a bit more refined. Overall, acceptable value for money but there are better options available. The view is magnificent on the 6/7 th floor.
The staff is very friendly and helpful, the view excellent (you can see from your window all the city, Agyasofia and Blue Mosque) and the tramway station very close to the hotel. I ll return to this hotel if I ever visit again Istanbul. The fact that the elevetor comes up to the 7th floor, and you have to walk some stairs to go to the roof garden which is on the 8th floor.
staff were excellent internet connection was subject to problems
A very nice hotel in a perfect location.
The location and view were very good The only luxurious aspect of the hotel are the room prices. Given the price we were expecting something better than old furniture, staff that would not make the room in the afternoon and soap/shampoo coming from an dispenser attached to a wall. The worst was the minimalist breakfast supposed to last until 10:30 but which is almost empty at 9:30 and with staff starting to dispose of it at 10:15. Hotel does indeed have a gym, massage and jacuzzi, but you have to pay just for "general facilities access", and again for the activity you choose. We don't recommend this hotel, there are many better ones with same location advantage!
Perfect location, good atmosphere, very nice views,
pretty nice hotel, great location and view from the roof dining room breakfast could be better
good view The airconditioner is not working at the hotel .I adviced this hotel to my professor scientist colleguaeas .One them recently visited May 30 2010 from Taiepei and he told me that the airconditioner is not working Only fan is working . at that time I warned the hotel service . then for the SSIEM meeting I stayed and 3 of my other collegueas booked and stayed one from Belgium and the others two from UK and we had still the same problem air conditioner was NOT working I complained about this to hotel service and they told me that they can not do anything for that. It is not good for hotel that has a very nice location . I am sure , you will have more pressure on this air conditioner fixing or having a new system there Thank you
Staff was efficient and courteous.....however the beds need definately improvement...the mattresses felt like they had been used by very heavy overweight people with a definate hole in the middle. We stayed in room 401 which sizewise was ok but had very few hangers for hanging clothes. New mattresses absolutely necessary... they should also provide a little more light in the corridors of the hotel... it was almost pitch dark and one had difficulties to insert card to open room doors.
Most amazing view of the Hagia Sophia and Blue Mosque from my room.
Very convenient position for visiting the old town and the local attractions The room was extremely hot as the air conditioning was ineffective, no air conditioning in the breakfast room, staff not particularly helpful.
The personnel and their extra mile dedicated to provide the best they can, the owner Ali is committed and ready to all suggestion and recommendations from all the guests, I pointed out small things and he ordered the adjustments with the blink of an eye, great management, recommendations to Mourad, Ismael, Shivan and Serhan, thank you guys; you're great.
1. Excellent decor and interiors. 2. Very helpful and friendly staff. The Guest Relations Manager at the reception (A lady) helped get us a very nice room. 3. Bellboy, was very courteous & helpful.4. Great hammam experience at the Spa. Breakfast was just about okay, but nowhere near the standards of the overall hotel.
Great location, friendly staff and clean rooms Nothing
Location. Nice amenities. 3 star at best. Dark rooms, dogs welcome you at front door. Taxi can't easily get in because it's a very busy and crowded street
The hotel's staff was truly exceptional. Words cannot do justice to the unique treatment I received at Sura. I felt more like family than a guest, and I would go out of my way to stay here again. Thank you for creating such a great team! Awesome location!
Excellent location, very closed to metro.Excellent breakfast, good restaurant.Room and bed linen clean.Free drinking water. worn carpet
Sorry it was bad
modern and new look. spacious and well furnished rooms. central location
the area around hotel. small room... little expensive 120 euro for a night
Perfect location, Good quality roof restaurant At the breakfast you have to pay additional fee if you want to have fresh juice or espresso or omelette. The Wi-Fi internet is free, but with very poor quality!
Location, hotel's design.
the location of the hotel is so good,near to the Metro and also near to Sultan Ahmed area.
They don't do what they promise. Pets are not allowed. Parking is not free. Restaurant service is slow
very good location
Right in the middle of the torist part of Istanbul easy to walk to all of the main attractions,eating places and shops, a great time was had by all of our party. Had to pay extra for real orange juice at breakfast.
Nice hotel in the center of city and close to everything.
Employees were friendly, location was perfect for a weekend of sight-seeing and the room was also good considering that we just needed a comfortable place to sleep. Drinks in the bar are slightly overpriced.
the Location and the fact that for one specific incident they went beyond the call of duty to help me out. Although the staff was willing to be helpful they were not very specific on how to use public transportation or even give more specific instructions on how to get somewhere like the postoffice..
The hotel is a really nice place. New design and interior look very fine. The hotel staff is extremely polite and ready to help you with your most unusual requests. The hotel has an optimal location - close to Sultanahmet and Grand Bazaar, it is surrounded by many lovely restaurants and cafes where you can taste "delicious substance" of the Turkish cuisine. And, of course, we enjoyed the price of accomodation in this facility. 1. The breakfast might be a bit more diversified. Last year we had better breakfast in a hotel that was worse than the White House. 2. We expected a better room service (I don't understand why charladies folded towels that were hung to dry; and sometimes they tried to enter the room when there was a "do not disturb" sign on a handle of the door). Though this point is not critical. 3. Sound isolation should be better. However, I suppose it's an ordinary "drawback" of many Turkish hotels.
We liked pretty much everything, from the welcome Turkish Delight and juice, to the Valentine's candles, wine and flower petals waiting in our room, to the breakfast overlooking the Istanbul skyline and the Blue Mosque, to the friendly staff, and finally to the goodbye gift and single rose (which my daughter still has). Not a thing!
Very cooperative and helpful staff, prompt service, hotel is centrally located with good eating joints nearby.Need to mention name of Mr.Cazer on reception who has been an extremly good host.
location is perfect - very calm street food in the morning
The friendliness of the staff , the position , the cleanliness all made for a great stay.
Staff, location, room were fantastic!!! The breakfast could have more variety from day to day but all the hotels had the same breakfast.
The staff was very accommodating and tried very hard to help us in any way they could. The hotel is only 5 months old and working hard to complete the furnishings and decoration... there were a few things missing, i.e. a comfortable chair in the room. But they told us everything was ordered and on the way.
Beautiful boutique hotel located near several of the historic buildings in old Istanbul. Amazing staff!
The hotel is very new, clean and nice. The staff was very helpful, they give answers for all the questions. The location is perfect, every important sight is in a short walk. Thanks for everything.
The hotel was pristinely clean, was within easy walking distance of all attractions yet located away from the press of traffic and crowds, and the staff was outstandingly competent, friendly, and helpful. I liked everything (which is a rarity with me).
The staff very helpful, close to sightseeing, very comfortable Everything was great, the only thing which could have been improved is the shower drainage
We found this hotel very convenient to restaurants and the many old city attractions. The staff and all amenities were very good and we would stay at The White House Hotel again.
Location location location Not clean Breakfast
Reception was very helpful and location was fantastic--right across from the Grand Bazaar and a short walk or tram ride to Sultanhamet. I stayed here when I had a 22 hour layover in Istanbul so I was able to see things quickly. Room was very small (about 2 feet of space on two sides of the bed) and there were no surfaces to work on or put things. Would not recommend for an extended stay, but great for a short visit.
The staff at Burckin are really friendly and helpful. The hotel itself is very centrally located within walking distance to most attractions in the Sultanahmet district. The neighborhood is safe, the street in front of the hotel is quiet and peaceful.