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-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
our room view
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
It's Location. Air Conditions.
One of the best None
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
Bedste placering i Istanbul. Lækkert hotel, centralt placeret med direkte adgang til "gågaden". Minder meget om Dángletere placering i KBH.
Servicen var på det højeste niveau, personalet er veluddanede dygtige folk, maden er delicat og udsigten ubeskrivelig.. Det er absolut et hotel jeg gerne bruger igen. Til forbedringer kan jeg kun foreslå en udvidet markedsføring, så flere kan "opdage" det ultimative hotel.
We enjoyed the hospitality, the comfort, breakfast was great, we felt safe with great security in and around the hotel, On Iron, no hairdryer in our room, we are also a custom to having a microwave in hotel rooms in America. I didn't see any of that.
Fabulous spa, gym, and pool. Breakfast delivered to my room was amazing and only cost around $20. The service was excellent. I was shocked that the internet and local calls cost extra money. I had to change a booking at a hamam and the concierge changed the hamam time but never re-booked my massage, which I was unable to get as they were fully booked.
I like the stuff
The hotel staff were very helpful with directions and figuring out the metro and ferry times/locations to get us to our destinations.
The location was excellent near by the most important area ( Taksim) with reasonable price and warm hospitality Poor of food staff and experience on service as it is new hotel
The staff is very friendly , the location is excellent .
The location and the fast service The confusion regarding my payment procedures
The view from my window. Some of the staff did not have a good attitude. For example: The night before I asked that my room ticket be printed, the mini bar checked, a wake up call arranged and taxi service to the airport arranged. When I called the reception at 0630 that morning for help with my luggage, I was told it was early and they would send someone up in 15 minutes. There was fog out my window and I thought I should leave earlier. When I arrived at the lobby, my bill was not prepared, the receptionist said I drank one bottle of water from the mini bar and had me sign a form when I said I did not; wanted to charge me the conversion rate from US$ to TL and I was not told this when I checked in and gave a $1000 USD deposit on the room and additional charge
Location is 10 minutes walk from downtown. Clean and Okay view. I did not like the fact that I got stolen (Laptop value over $700)! But I was shocked from the response of the management team in the hotel! I was treated with cold faces and they questioned my own integrity. I ended up trying to defend myself for some reason!! They did not offer any help, I was put on the side and was given least priority. They did not seem even surprised. I think it is not the first time there. Unfortunately I could not call the police because it was my last night. My advice if you go there .... do not leave anything valuable.
the staff were helpfull and polit ,good location ,clean, breakfast was good. the spa was not ready to be in service and the roof restaurant too
there was so nice staff. we had room at 8th floor but elevator work to 7 only. thats why i wanted to change room and they gave us very good room next day. yes. floor 8.
Good location, good services and very nice people. the front desk should be better trained .
Stayed in renovated room which is really extremly modern and comfortable as much as 5* hotel. Staff is quite inadequate and not trained in helping customers efficiently; AmEx credit card can not be used for payment although mentioned at hotel profile and confirmed during check in, it took more then 1 hour to check out (if I would have to fly this would be crutial), hotel manager not able to handle situation and finally rediculoulsly they requested me to get cash from atm and pay in cash.
the spot of the hotel is perfect. they offered two single beds although they knew it was a cou[ple that is staying . of course they changed the next day that we complain
very nice location - very clean and nice rooms (we were in the renovated ones) - very nice restaurant
Perfect location. Do not go to Junction! (Expensive food of average quality.)
very central no non-smoking rooms; my room smelt badly of cigarettes.
Very good service. Very helpful with the car parking. All staff spoke good English.
Great ubication, new and very nice and confortable rooms. We forgot a pair of sunglasses and when we called to ask if it was there they told us we forgot there and saved them until we went to pick them up. We did the reservation with time and told we were travelling with an 11 year old girl. We arrived almost at 2 in the morning and we found our room was very small and there was not space for her. The next day we were changed to a very confortable and big room as there was not space that night.
Everything from the bellboy to the cleaning staff were very friendly and helpful. Breakfast was very good and of highest quality and location was great, a lot of things to do if you don't mind walking. Historical sites are not close need to take a cab but not very far normally costing about 20-25TL.
This is an excellent hotel.
We were welcomed with a bottle of wine in our room for our wedding anniversary which was a lovely thought and only wished we had longer to enjoy all the sevices the hotel had to offer.Truely memorable and we hope to return soon.
Hotellet er rimelig nyt og moderne og der er renligt, samtdig med en god beliggenhed. Da jeg skulle tjekke ud,blev jeg spurgt om de skulle bestille en taxa til mig, og jeg svarede desværre ja. Skulle faktisk kun 3 km væk og chaufføren havde ville have 20 liras selvom det normalt ville koste mig ca 5-7 liras.Hvis der så havde været et taxameter der var tændt.. Dette må man gerne
fantastisk belligenhed og meget renlig!!!! Personalet ;(
It was very personal, well designed and clean. The hallway was a bit dark
The hotel is new, clean, well-managed, and in a great location. Also, the rooftop restaurant, which is where the complimentary breakfast is, is amazing. We ate dinner at Le Fumoir one night and it was our favorite meal in all of Turkey. My room was a bit dark because it was on the 2nd floor and faced the street and another building. However, this is nothing management can change. I do think the air conditioning could be stronger. It takes a while to cool the room.