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Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
Its excellent location to most places within Liverpool. No free Wifi on site.
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
its proximity to the city centre and the shopping areas Layout of living area, length of entrance hallway
The apartments are very comfortable and very clean! Also they are in a brilliant location, right on the main shopping street. Upon our arrival we were hit with a £500.00 'deposit' in case anything happened to the rooms.Young girls wouldnt have this type of money. The hotel staff were not very helpful with this! It was not stated on our reservation confirmation that we had to pay a deposit, the hotel said that was Booking.com's fault so I think you should update this!
Location is amazing if you are a shopper as it is right in the heart of the shopping district. You can fall out the front door right into the shops. Despite this close proximity to the shopping area of Liverpool One it is surprisingly quiet inside the apartment. Also it wasn't far from the train station about 10min walk so it was perfect. Fyi: the recepetion is on the first floor and they are open 24hrs and they are very helpful. I am telling you this as its not clear on the booking form confirmation or on the web pages and it confused me. Happy shopping!
The convenience to all sight seeing and city centre shopping We were not impressed that the door lock failed and we had to be locked in from outside. We assured ourselves we could open from the inside but it actually took 10 mins of rough handling to open the door in the morning. The phones had no signal and so we could not contact reception. I'm afraid we would have to reconsider a stay at this hotel especially with children. I'm still waiting for a phone call with an apology which I was told I would get Monday and it is now Wednesday!!!.
loved these apartments. Couldnt be more central and had everything we needed. We booked a 2 bedroom apartment and got a 3 bed apartment really comfie and so clean. Will deffo book again.
Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.
how central and every thimg available tv toaster fridge just beautiful apartments i will defo b back and have raved to friends that they should use your apartments. enjoyed my whole stay
Superb Location Clean Everything we needed was provided
Modern self contained facilities in a excellent city centre location,with friendly and helpful reception staff. Badly adjusted door closers to apartment/corridor doors,resulting in late evening/early morning disturbance.Effective maintenance could vastly improve the guest experience in this respect,as otherwise noise between apartments was not a problem.Car park location could be better explained in,say,the booking confirmation.Had to park in an alternative car park on first night.
Superb Location! Nice modern apartments You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us by the way.) My advice if you are ataying here would be to check all areas for mess or dirt that has not been cleaned properly and inform reception A.S.A.p and bring your own towels. I am really disappointed with how we were treated and I wouldnt recommend staying here if you are a young group of people as they will try to make money out of you.
God beliggenhed for sightseeing til fods i byen. Parkering OK. Alt OK.
Beautiful rooms with gorgeous view and very close to city centre Roomservice was disappointing ~ Ordered pizza which was very small and very expensive. It was covered in Cheddar cheese - real pizza has Mozzarella cheese and I was sick all night from the pizza....
Strålende morgenmadsbuffet. God beliggenhed, Rene og pæne værelser med god komfort.
Det lå perfekt - og udsigten til River Mersey var fantastisk. Og ingen støj fra vejen selvom den lå lige nedenfor Nej
Good Hotel Close to Railway Station None
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
Location of the hotel and the excellent breakfast. Staff were also very helpful
beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
The staff was very smiling and helpful. It should be annouced on the website that the restaurant and bar has a "strickly dresscode" We would't have taken this hotel if we knew.
Venligt personale og god beliggenhed. Velegnet som udgangspunkt for planlagte aktiviteter. Nej
Extremely good service. Excellent atmosphere and lovely hotel with a mix of traditional values and ability to move with the times. We were taken very good care of by all the staff. Very nice atmosphere in the restaurant as well. Good food at very reasonable prices. Excellently situated fro trips out of the city as well with esy access to trains and buses. Nice and spacy room . We liked everything, the only probelm was streetnoise during the weekend. Suggestion: double glazed windows in rooms facing the street. we would like to come again anyway because of the very pleasant atmosphere.
I have stayed here once before and absolutely loved it - but the second time was even better. Staff are helpful friendly and always ready with a smile. Check in and out completely hassle free, Beautiful rooms with excellent amenities. Fab Liked everything
Room was very comfortable and whole atmosphere of hotel very relaxed which is good when travelling alone for business. Small gym is very well equipped and food excellent. Complimentary mini-bar much appreciated. Nice also to get a decent hairdryer and excellent wi-fi connections.
So clean!! It small but space was used brilliantly. Did realize all room had glass enclosed bathrooms which made it awkward for my niece and I. We took turns sitting in the hallway whilst the other took a shower.
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
It was close to everything the city has to offer.
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
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Location! The hotel is a short walk from Matthew Street and Liverpool One. Hotel is in the Hart of City Centre. The staff is extremely friendly. Will stay again. If there is one thing I didn't like is the lack of stairs or an extra elevator. Nothing too bad, but can slow you down if you are in a hurry.
The staff are friendly and the rooms are clean and fit for short stay
Great staff... location great and rooms clean. No real storage space in rooms.
Free cheese at 5:00
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private