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All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
Location of the hotel and the excellent breakfast. Staff were also very helpful
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
Good Hotel Close to Railway Station None
A great hotel that ticked all the boxes! Nothing to report - the hotel is spot on!
Great location, warm welcome, excellent food, helpful friendly staff. Real value for money. Will stay there again and would recommend to family and friends.
Location is good,because there is near train staion,so we could get drink and food.Parking is free.
THE NAUTICAL THEME. ROOM WAS TOO HOT.
The hotel is very central. (Theatre, Cinema, Shopping, Bus to the airport and Anfield around the corner). Very nice and the theme is nice and classic - cruise liner travel. Security staff seemed a little suspicious and you felt a bit watched! The doors slammed loudly. There was poor ventilation in the toilets. We were on the 6th floor and ventilation fans on the roof were a bit noisy.
All of the staff were brilliant the meals were beautiful and everyone was very helpful There was nothing i didnt like about this hotel
Comfortable rooms. Excellent breakfast. We were in a room just above a wedding party which had extremely loud music until the early hours of the morning, preventing us from sleeping. We complained, and we did receive a discount.
Clean rooms, location Uncomfortable beds, small room, 11pm check out.
the hotel was in a good location and the afternoon tea was very good value the only thing that anoyed me was magazines were advertised in the package we took hotel said they didnt have any and it was not included in the offer also sunday paper was not delivered when asked about it they hadnt got any left
The Castaway Bar
convenient location for train travel, theatre and shopping
The staff was very smiling and helpful. It should be annouced on the website that the restaurant and bar has a "strickly dresscode" We would't have taken this hotel if we knew.
Extremely good service. Excellent atmosphere and lovely hotel with a mix of traditional values and ability to move with the times. We were taken very good care of by all the staff. Very nice atmosphere in the restaurant as well. Good food at very reasonable prices. Excellently situated fro trips out of the city as well with esy access to trains and buses. Nice and spacy room . We liked everything, the only probelm was streetnoise during the weekend. Suggestion: double glazed windows in rooms facing the street. we would like to come again anyway because of the very pleasant atmosphere.
Venligt personale og god beliggenhed. Velegnet som udgangspunkt for planlagte aktiviteter. Nej
Vi var meget tilfredse med hotellets beliggenhed lige over for banegården. Centralt beliggende i byen - ikke langt til gågadeområdet eller dokkerne. Dejligt værelse og hyggeligt spise- og barområde. Personalet meget venligt og hjælpsomt nej - måske en trappe mellem etagerne til fri afbenyttelse - hvis den var der fandt vi den ikke.
huge room, high ceilings The hotel is based in a very busy night time area and it does not have soundproofing. The nightclub booming out until 5am meant that we didn't get any sleep. For a quiet night you need rooms 1 and 2.
The room was gorgeous: huge and comfortable, if a little poorly maintained (lightbulbs out, curtain coming down from window) The area was very, very noisy till 2am, even on a Sunday. The wi-fi wasn't working, and staff - who were bar staff, not really hotel staff - didn't even know what it was. The restaurant and members bar was closed when I stayed, so had to go out in rain to eat. This is a great hotel for clubbers, central and great for a 'back to mine' after hours, but not for business - sadly, I was on a business trip.
I loved the decor of the hotel, funky and modern and the staff were friendly and very accomadating to us. The location is excellent with all the shopping and pubs on your doorstep. The only thing was that our room was at the back of the hotel which looked out onto part of the pub and niteclub scene of the city and was a bit loud especially over the weekend.
Mr Rogers liked where it was situated with nice restaurants close by and thought the accomodation was very good. He has recommended it to our team and will stay again on his next visit.
Not far from centre and great value for money
location, price a bit noisy, above all in rooms 8 to 14
The hotel was very central, the staff friendly and helpful, rooms clean and comfortable and the food was good.
Family friendly, good size bedroom, clean The room was pretty cold, possibly the heater was not working fully
Friendly staff, nice atmosphere.
The hotel is very central for shopping and the night life , the cavern club is only 150 metres away . with the hotel situated down a side street with no pubs or clubs it is very quiet on a night. The hotel was perfect for a city break.
Close to all amenities in Liverpool City Centre none
Very good for City center & ALbert Dock. Good free phone service for taxis. Good food and bar service
friendliness not really
it was very peaceful in the night we were on the top floor this may have helped, we had very comfortable nights sleep. all fine.