only criticisim is that the hotel reception closes at 8pm.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
Peaceful area, friendly staff, nice breakfast.
Nothing, even the breakfast ,which we had to pay in advance was very poor . Far to expensive for what you get plus the wrong info from Booking.com
Proximity to Lourdes Domain It was very noisy late at night with pilgrims in bar till 3am. My mother & I couldn't sleep.
Our rooms did not have suitable walk in showers as stated and then we were moved to a two level room with a difficult stair access, where the shower on the upper level had only cold water on two of the mornings. Also on the Sunday evening our table in the restaurant although booked in advance was not available and we had to sit by the side of the through-way which was very noisy and the manager did move out table after our first course but we were not served the food we ordered after 45 minutes and had to leave before desert as the restaurant so so full and having problems dealing with the numbers.
fabulous view of the river and suroundings entrance & exit of parking
Staff were very friendly and helpful, hotel was very clean and comfortable
Location was excellent It was all ok except Internet available only on the hall
We enjoyed the closeness to the Lourdes Sanctuary. There were two very loud parties on two nights of our stay. We were on the 4th floor and were kept awake. When we asked for the music to be turned down they replied no until I went downstairs and yelled at them. Also, the pool was shut down for 2 days which is why we chose the hotel.
The location, definitely. The grotto is literally 3 minutes away. Comfortable, if sparsely furnished, rooms.
Spacious comfortable room, beautiful view from balcony, very grand reception area, spotlessly clean, helpful reception staff who spoke perfect english.
Good location No parking, room cleaning service too early- 8 am.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
Location is very good, room is super small. The breakfast is very limited choices.
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Room was spacious and comfortable. Location was perfect. Near to everything.
Good Location The breakfast was very poor
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
It's location. Some of the staff very helpful
Very central Breakfast could be better, with some cooked hot food.
la posizione no hall , no bar
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
Location is good. Not far from the train station and not far from St. Lourdes.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Its very near the sanctuaries, shopping area and restaurants
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
great friendly environment, great location and view.
I have been 7 times to Lourdes and it is the best hotel yet, as to quality of facilities. No.
Simple but pleasant....cant complain... the bathroom is seperate from the toilet...two different rooms and no extractors in both rooms.
Great location for first time tourist to the Lourdes Grotto
The hotel is just 10 minutes walk to the Grotto.
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
Very friendly and helpful staff. So close to the Grotto.
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
locality and staff
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
room is newly renovated and well equipped (with hair dryer). staff is very helpful
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The service provided by all the staff. Rooms are too small but it is fine.
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The View, it's closeness to the Shrine room smelt a little musty
convenient location and parking
i felt the room that i was in was atllittle small as im a tall person!!!1
the stuff is very freindly you can hear much noice from other room
Centrally but quiet hotel, with an excellent 'gourmet' kitchen. It is fully word it 4 stars. Also the internet-service, which is available at the reception (free), we did appreciate a lot.
bonjour J'ai eue un souci avec ma réservation: 2446572. En effet, j'ai réservé dans un hôtel 5 étoiles et la chambre ressemblait à 3 étoiles. Deux petites serviettes et pas de grande de bain... étaient dans la salle de bain. Les réceptionnistes ne disent pas bonjour, ni au revoir et limite désagréable. D'habitude dans un 5 étoiles , il y a des groom pour porter les bagages. Je me demande si les réservations sur votre site sont des chambres bradés par les hôtels et qu'il en ont rien à faire de ce type de clients.......... cordialement
Location Very dated
Beautiful view from our room of the hills and the church at the Lourdes grotto. Excellent dining room and cafe for dinner and breakfast. Good for a short stay.....room very small but comfortable and a fabulous view
Staff was very fRIENDLY.... Room alittle too small for a family of three,,,,,,,,,,,need a bigger room when traveling with family
The hotel staff was very helpful the car parking as the hotel is in the city center without this parking its a problem good breakfast Its not very importent but I booked two double rooms but I got two twin bed rooms. That toillets in these rooms where terrible too small we have to keep the toilet door open when we use the toilet.
Hotel staff very freindly, the rooms were very clean. there was some confusion over breakfast, as to were we was sitting due to them having two different places to eat, but it all worked out in the end
because my knees were a problem, i found its proximity to the sanctuary very convenient. the claustrophobic toilet (enclosed fr the bath) and the dark room (you cannot open the curtains because you will be seen from the outside). the walls should be painted a light color and the carpet should be changed to wood (even simulated only)
proximity to sites of interest. genral good standard and good value for money. would stay there again
the room faced the front of the hotel so we had a great view. we were booked in to a handicap room which upset us , so they said we would have to wait to see if there was a cancellation later in the day. There was so we then got a standard room. We could not sign up for breakfast/dinner each day, cause it was booked. they said we should have signed up at the time we booked The toilet seat would not stay up, which I reported first day, but it was never fixed. the elevators were very slow, not enough room each time for all to enter.
Its proximity to the Shrine and the helpfulness of the hotel staff. The dustbins were emptied at 6 00am and, being in the heart of the town the noise meant that it was impossible to sleep through it.
Close to the church, Good rate, Helpful staff, Not enough light in the room, too dark to change.
The location The rooms are very small and our bed very hard
A nice friendly hotel conveniently located
friendly staff,very central
the staff were all extremely friendly and very helpfu