Personalet var venlige og hjælpsomme
Personalet var venlige og hjælpsomme.
Fordele: "More or less on time"
Ulemper: "Outdated aircraft. Flight took longer than usual."
Fordele: "The flight was on time and fairly clean."
Ulemper: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Fordele: "Great attentive crew."
Ulemper: "Boarding has no groups, seats are small"
Fordele: "The food was great and the other flight attendants were kind and understanding."
Ulemper: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Ulemper: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"
Fordele: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Ulemper: "The flight attendant not wearing perfume. Food was very poor to say the least."
Fordele: "The boarding process was much easier and faster. No delayed flights."
Ulemper: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Fordele: "Food, crew"
Ulemper: "Comfort seats"
Fordele: "Very short flight so pretty standard."
Ulemper: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Ulemper: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Fordele: "Great scenery!!!"
Ulemper: "Poor desk service Food at breakfast A joke"
Fordele: "Very friendly, without being intrusive. Responsive and happy."
Ulemper: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Fordele: "Service on Swiss Air is great!"
Ulemper: "No TSA checkin at Newark."
Fordele: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Fordele: "good availability of food"
Ulemper: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."
Ulemper: "12 hours flight just one hot meal."
Ulemper: "plan was late for any reasons...."
Ulemper: "That it wasn’t a flight to denver"
Fordele: "Food and crew were great."
Ulemper: "Economy is tight."
Fordele: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Ulemper: "Not enough room between seats for international flight."
Fordele: "Though our flight got delayed, we arrived almost on time."
Ulemper: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Fordele: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Ulemper: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Ulemper: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Fordele: "Small screens. Hard to use"
Ulemper: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Fordele: "New aircraft"
Ulemper: "Lost luggage. Flight delayed."
Fordele: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Fordele: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Ulemper: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Fordele: "The plane was very clean the seats were neat and everyone was very friendly."
Fordele: "Crew was good on the overseas flight. The purser especially, and his attitude rubbed off on the others."
Ulemper: "No wifi. Entertainment screen, etc was ancient by competitors' standards. Very difficult to operate, and I could not get it switched off once on. The screen light was in my face all night! I noticed another passenger with the same problem. Screen kept going blurry too. I booked Swissair because the price was good, now I regret that."
Fordele: "On time"
Ulemper: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Fordele: "Selection of movies was good."
Ulemper: "The mushroom pasta they served was absolutely terrible."
Fordele: "The crew was amazing, also the service given since it was a long flight."
Ulemper: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Ulemper: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Fordele: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Fordele: "Excellent crew"
Ulemper: "Terrible seats :-("
Fordele: "Your crew is amazing."
Ulemper: "Minimalist breakfast."
Fordele: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Ulemper: "Not sure why loading is not by aisles, seems not that efficient"
Fordele: "Food was good. Service was attentive."
Ulemper: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Fordele: "The crew was pleasant."
Ulemper: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Fordele: "The ambient being so relaxing felt asleep all the way to Zurich."
Fordele: "Time of flight"
Ulemper: "Food and entertainment were not good. Person next to me smelled bad"
We were given water only, it will be nice to have a little snack to go with it There was a lot of delays boarding and taking off
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
Lied saying it had already left when I could see the plane. And they were delayed.
The flight had an hour delay. I paid for selected long leg seats and got other seats. The crew offered another but even worse(!?) seats.
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Fordele: "Business class upgrade"
Ulemper: "Sitting in window next time"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Fordele: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Ulemper: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Fordele: "Seats were good."
Ulemper: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Flight crew and food was wonderful."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Fordele: "service much better Dennis was excellent and attentive!"
Ulemper: "No entertainment"
Fordele: "Lufta Hanza canceld the flight"
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Fordele: "Food & entertainment were good;"
Ulemper: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Ulemper: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Fordele: "Short flight with efficient service and coffee"
Fordele: "Again the flight wasn't full so had plenty of room."
Ulemper: "The sandwich they offered was pretty bland."
Fordele: "All was good."
Ulemper: "All was good."
Fordele: "It’s amazing. Fast and comfortable."
Fordele: "Prompt, great crew"
Ulemper: "No power ports, entertainment options"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Fordele: "Friendly crew."
Ulemper: "Plane was delayed almost two hours due to fog but I can't blame Lufthansa for that"
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Flight and land was smooth."
Fordele: "The staff was helpful and courteous"
Fordele: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Fordele: "the crew was courteous, attentive, accommodating."
Ulemper: "Was a short flight , so really I don't have any negative impression"
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Fordele: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Ulemper: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Ulemper: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Fordele: "Decent price for economy comfort seat, 4A."
Ulemper: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Fordele: "Impressive service... amazing crew, very friendly and professional"
Ulemper: "All of the less than good, obvious!"
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Ulemper: "The plane is so old..,"
Fordele: "Reclinable seats."
Ulemper: "The food!! The lights could be dimmed as it was a night flight."
Fordele: "The crew was pleasant"
Ulemper: "Baggage checkin & flight boarding was slow & disorganized."
Ulemper: "Everything was good"
Fordele: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Ulemper: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Ulemper: "Travelled business class and was ace experience"
Ulemper: "Boarding was very slow."
Fordele: "the drinks"
Ulemper: "seat reservation. having to pay for luggage...."
Ulemper: "Flight cancelled"
Fordele: "The flight was smooth, the service was friendly, and the food with plentiful."
Ulemper: "Too much activity in the cabin during the flight."
Ulemper: "Lost all our bags so couldn’t ski"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ulemper: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Fordele: "Efficient boarding system, clearly signposted. Professional staff"
Fordele: "Very pleasant, professional crew"
Ulemper: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Ulemper: "Still waiting to board after missing this connection had to be booked on another airline"
Fordele: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordele: "kLM staff was great."
Ulemper: "You are almost always late!"
Fordele: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordele: "Good services!"
Fordele: "Sound was broken on my TV set!"
Ulemper: "Called stewardess twice to assist. No response!"
Fordele: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Fordele: "Good service onboard, good food. On time."
Fordele: "Overall everything was ok."
Ulemper: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Fordele: "Premium economy service was good."
Ulemper: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Fordele: "Lovely staff, good food, great movies."
Fordele: "Very friendly service!"
Ulemper: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Ulemper: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Ulemper: "Two hours delay in the start."
Ulemper: "old plane, tight and uncomfortable"
Fordele: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Fordele: "Arriving more or less on time"
Ulemper: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Irritererende forsinkelser og ventetid i lufthavn og flyver
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Ulemper: "at least offered free water."
Fordele: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Fordele: "Fairly easy boarding process and nice staff"
Ulemper: "Delayed about an hour once all boarded"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Excellent short flight"
Ulemper: "Did not eat"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Not a thing"
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"
Fordele: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordele: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Most everything"
Ulemper: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Fordele: "on time"
Ulemper: "food selection"
Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Ulemper: "I didn't like having to buy alcohol or anything extra on an international flight."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Fordele: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Ulemper: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordele: "Good service, pleasant staff."
Ulemper: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Fordele: "Great flight, on time great crew."
Fordele: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "No food, no entertainment"
Fordele: "Cannot think of anything."
Ulemper: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Fordele: "Waited for us when flight showed up late"
Ulemper: "Cramped cabin"
Fordele: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordele: "I mean, it was how a flight should be, painless."
Fordele: "I am pleased we landed."
Ulemper: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Fordele: "The movie selection"
Ulemper: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Ulemper: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Fordele: "Yeah Everything well organized"
Ulemper: "I believe so"
Fordele: "There is a nothing to mention that was memorable or comfortable."
Ulemper: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Ulemper: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Fordele: "Despite being a short flight, they gave food"
Ulemper: "Nothing. All ok"
Fordele: "More space in business class (777-300) than many other airlines."
Ulemper: "Entertainment very limited. No adjustable air vents in this aircraft"
Fordele: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Ulemper: "Entertainment worked sporadically"
Fordele: "The schedule and timing"
Ulemper: "The airport, some of the crew, the aircraft seats, the entertainment system"
Fordele: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "There was no entertainment available."
Fordele: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Fordele: "The Air France service was ok. Got me to my destination on time and alive."
Ulemper: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Fordele: "Not much expected as it was a budget trip."
Ulemper: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Fordele: "Timely and smooth teansit."
Ulemper: "Food has a way to go to be appetising."
Fordele: "Friendly crew, good meal and entertainment"
Ulemper: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Fordele: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Ulemper: "Slight issue with headphone connection, was not the only passenger."
Fordele: ". Budget airline with no legroom or extras"
Ulemper: "See above. Nothing specific to like."
Fordele: "The free glass of red wine when the plane finally took off."
Ulemper: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ulemper: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Fordele: "Absolutely everything perfect."
Ulemper: "Through my own fault I ordered a different seat instead of window seat. :)"
Fordele: "Boarding was on time"
Ulemper: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Ulemper: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Ulemper: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Fordele: "I didn’t actually liked the entertainment"
Ulemper: "I just didn’t enjoy the entrainment."
Fordele: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Ulemper: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Fordele: "Everything was very prefect and would love to fly again."
Fordele: "Hospitality of the flight attendants"
Ulemper: "Toilets could hv been cleaned more often"
Ulemper: "Some toilet facilities out of order and some slow service"
Fordele: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Ulemper: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Fordele: "Boarding and punctuality."
Ulemper: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Ulemper: "The air France flight was overbooked and we had been in standby until the last minute"
Ulemper: "only there were del;ay at JFK"
Fordele: "Crew was great."
Ulemper: "Food could be a bit better. White bread is unhealthy."
Fordele: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Ulemper: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Ulemper: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Fordele: "Amazing service, seat and FOOD"
Fordele: "The food was good."
Ulemper: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Fordele: "Good seat near the front."
Ulemper: "Delayed arrival by 30 minutes."
Ulemper: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "Crew are efficient and friendly."
Ulemper: "Very small plane."
Fordele: "The crew"
Ulemper: "Not enough room for legs. Small amounts of food. No entertainment."
Ulemper: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Fordele: "Ticket price"
Ulemper: "Long check in wait in Dubai. Food was shocking - inedible!"