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Location great People slamming doors at all hours. Late night(5:00 am return reveled Liked staff very much! Rooms need upgrade
Close to the beach and attractions. We got there early and was able to use the shower down stairs to get dress until our room was ready. They didn't clean our room on Sunday. When they cleaned the room on Monday, they didn't change the sheets, all they did was change the pillow cases and made the bed up. We had to take cold showers.
Close to the beach Dirty sheets relocated was not informed regarding transfer. Also the house keepers were not clean or atentive. Staff was rude.
I have paid $100.00 incidental up on check in and I have been informed that the money will be refunded within three days by hotel personnel when I was checking out, however It has been more than three weeks and I didn't get back my refund yet. I have called a week before to find out the reason and the guy on the phone hold me on the phone for 25 minutes. After 25 minutes, he told me that the money was not claimed when you were checking out and also told me he just initiate the refund,the money will be in my account within three days but still I don't get my money back.
The closeness to everything. Wet willies,Mangos,the cleavlander, Larios, and the beach. My room was so small, bathroom was extremely small. The shower had no hot water. I was scared to sleep under the covers so I slept on top of the bed.
I liked that the room was quiet and very clean. In addition, this hotel is located about a 5 min walk away from Miami Beach. There was plenty of shops and nightlife to attend while there and the staff was helpful even though most of the guests were being unreasonably difficult. No they do not allow you to pay with a prepaid credit card, yes they do have a 100 dollar hold they place on your credit card that they give back the business day following your check out, and no they do not have free valet parking. I paid 40 dollars a night to have my vehicle parked and taken care of for me. This is great considering that the nearest parking garage is 5 blocks away and charges 20 per day. The only thing I can say that I didn't like was the staff not being prepared to answer guests questions and their reaction to jump to conclusions before they researched an answer. I paid for a single night of valet parking , and the following morning decided to pay for a second day. When I checked out and went to get my keys from the valet they refused to give me my keys and accused me of not paying. I had to bring the staff and the valet to the front desk and had them see that I had paid the day before and after they still had an attitude like I was stealing from them. Next I get to the questions. Over the course of the 2 days I stayed there I heard guests ask questions that were easy to answer but the guests were given vague answers or attitude for asking said questions. One question that was asked my second day I was there was " How do I get to the basketball arena from here" , which got a response of "use your gps on your phone or call an uber." No need for the attitude , I understand everyone has bad days so I hope this was only an isolated incident.
The fact that WiFi was offered and was not available ; also they ask for 100 dollars hold back and tell you, you will get it back at checkout, but really the 100 dollars are for the pack refrigerator that is in the room!!! To me that is a trick on getting you to buy something that you never asked for...
Good location, and we stayed in a suite with an adjacent outdoor patio/seating area, which was awesome. This trumped all the negatives listed herein. Had to call multiple times and finally stand in the lobby until staff took seriously my request for a set of sheets for the pullout bed . Minor issues with the room: phone was dead ("we'll come fix it right away" and never see them again); stereo in the room was dead (no big deal), faucet handle broken which made turning on/off bathroom faucet mildly challenging. Noise -- Loud until late is understandable because it's Miami Beach, but seriously having the garbage truck smashing bins around for what felt like forever right outside the window at 7am was a bit much.
the location was Great , open bar , the bed are comfy . i like the decor the phone in the room wasn't working , had to called the receptionist from cell phone i didn't mind but you had to called like 3 or 4 times before someone picked up ... No one ever came to fix the phone . the WiFi signal was weak so there with little to no services ... we spend 3 night and two of those night we had water leaking from the room about us ,, So they were a big puddle of water in the room and bathroom .... Almost fell the first night after calling the lobby like someone came looked and it and never came back... the second night no one came .. We didn't even get sorry for the inconvenience .. the phone was never fix ... So we didn't really have a comfortable stay it was unsanitary . the water could of been coming from the toilet above us .. who know i was very disappointed
Nothing Wifi sucks
Hotel was very close to all the different attractions south beach has to offer. I didn't have to call many cabs most stuff was within walking distance. Hotel staff was friendly and professional and the rooms were clean and comfortable. I've stayed here twice and would stay again! The rooms were a little small but comfortable. Other than that o can't think of anything I didn't like.
The location and open bar Thr huge roaches in the room, I was worried they would get in my luggage but being I live in Atlanta and that's a known thing it didn't offset my stay.
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
The comfort That the water got turned off in the middle of my stay.
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
hotel staff was extremely friendly and helped immediately in an emergency
It was very close to the beach and clubs. Rooms are small but clean
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
Very good location, excellent staff and rooms are great
The decor of the room The housekeepers dont replace bathroom tools once they are used
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
Really close to beach and shopping area. Free happy hour was nice. DO NOT! Stay on the first floor, you will catch all of the lobby and outside traffic noise. No early check in.
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
location was great, also beach towels were available hallways were dark. building's kinda old
It is a cheap hotel, quite well located, but this is all positive, rest is poor.
The localization is perfect. The atmosphere of the hotel isn't good. Unfortnately it looks dirty and needs an urgent refurnishing indeed. Some suites doesn´t have ocean view.
position in front of the ocean, good seafood
It was terrible don't stay here
It is in the middle of South Beach, Ocean Drive. In front of the beach. Rooms to small for a Queen beds, the entire hotel needs a renovation. Paint the walls, change bathrooms. Bad service of TV Cable. Old televisions.
The location is excellent for walking to all the normal places to visit - the beach, Ocean Dr., Collins & Washington, Lincoln Rd., etc. 1. The room was tiny. 2. The room and linens are either very old and/or dirty/stained. 3. The evening/night front-desk was extremely unhelpful. 4. The hotel does not provide any valet service coordinated with the hotel - i.e., the valet is completely independent, only takes cash, and you cannot pay through the hotel.
Probably location Breakfast was not what I expected
Great location in Miami Beach / Buena situacion en Miami Beach The Hotel is in very bad shape... The electric outlets are hanging, the room had a broken window, the sheets had holes...Stay somewhere else, location does not make up for it! / El Hotel esta en mal estado...enchufes colgando, ventanas rotas, sabanas con agujeros... busque otro hotel!
location was great in front of the beach, unfortunately staff was not helpful or kind, also our bed was broken when we arrived at the hotel, rooms could have been prettier
The service at the retaurant (not owned by the hotel) was EXCELLENT!!! Bathrooms had no fan...
That is was on Ocean Dr.!!! Otherwise it was discusting with no privacy. I heard my neighbors conversation
Location was good. Room was pretty clean. Drinks at the bar weren't too expensive. Only one person at the front desk most of the time. Not all of the people working the front desk were competent. The valet was pretty rude, but they all are in Miami. Cleaning was spotty. A little loud due to the bar next door.
Location was nice, they have a 1 complimentary drink every day from 7-8 PM. They accommodated our need for early check in and got us in a room by 12 even though technically it should have been ready only by 3. Overall good experience Air conditioning is hard to control in the room, it blows way to strong, so you fluctuate between really cold and too warm. Room key is a little wonky to operate.
great location parking is expensive
Shuttle service is the reason we picked the hotel. The bus didn't come to pick us up. Other hotel shuttle driver came by and asked several times. We were not informed that the name of the bus is not Chelsea. Unfriendly staff.
Personal I likes everything about the hotel
It was cheap Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌
Clean hotel with nice interior design, the staff were pleasant. They offer free airport shuttle and happy hour in lobby bar at 19:00 - 20:00 (with limited complimentary choice). It's located in a good location in south beach. The rooms were a little small and could use more electrical outlet spots. The WIFI kept disconnecting.
Our room was really nice, very modern, comfy bed. The free happy hour from 7-8pm was awesome and the bartender was really nice. Overall we had a nice stay. No free parking, valet was around $30/day.
This hotel is very nice I loved my room it was so beautifully designed !! Free drinks durning happy hour at the bar in the lobby friendly staff free airport shuttle affordable hotel I would definitely stay here again!
It's in a great place! The price is always right and it's always clean! We've been to a bunch of hotels in south beach that are all Art Deco and not up dated but this hotel has a modern twist and it's just perfect!
Everything was great here except the shower and bathroom, which I discussed in my negative comments. Otherwise, the decor, staff, location, etc were awesome. We had a great time here. The shower was dirty. It had mildew or mold growing in the grout. Also, the bathroom smelled like sewage, which is not necessarily the hotel's fault. Sometimes there is nothing that can be done based on the way the plumbing is set up. The only other time I have experienced this though, was at a hostel in Costa Rica. So it was a bit disappointing.
Nice, small hotel; friendly staff; easy access to Ocean Drive and Washington streets; reasonably priced I had a room on the end, at the back of the hotel. It was very noisy outside, however it was Superbowl weekend.
For the size of the room it was fairly comfortable. The staff, with the exception of the bar, were very unfriendly.
- Good location - Staff seemed nice - $20 "resort" fee they charge on top of the reservation that you can't opt out of. Plus taxes. - Smallish rooms, but decent furniture - A/C was really, really loud
Low key luxurious
We had a great stay in this south beach hotel. We had a penthouse unit with our own private balcony with chairs and chaises with a fantasy view. The staff was great the room was very large bright and clean. Overall a great time. The bar was under renovation so no drinks in lobby but who drinks in the lobby anyways.
This was my 2nd time staying here at the stiles and it was just as good as the first time. Very clean great staff prime location. It easily became our favorite hotel
Good location. Good deal for Miami Beach where most hotels are often not what is advertised. The staff was especially helpful. Thanks to Gala. Could hear all neighbors and everything in the halls
Friendly staff, comfortable beds. Amenities: TINY room, missing refrigerator, mold in showers. Only two complimentary beach chairs (we had three guests). Location: Hotel is a little bit of a walk from the South Beach area where the major hotels are. There was also a SHOOTING in the alley outside of the hotel (we heard the gunshots from our room and it was confirmed later on the news). Misc.: We were also NOT told about the $20 per day "resort fee" that we were made to pay upon checking out.
Great location on Collins close to one of the best beaches in Miami with nicest restaurants. Hotel facilities FF&E quality do not conform to the declared 4-star hotel level.
The only thing I liked about this hotel was the cleaniliness of the room and the room service. Everything else leaves more to be desired. I have booked the delux room but it was difficult to see any delux features in the room. It was definitely not the boutique hotel. Three pools looked like three small puddles, were dirty and not cleaned for days. Difficult to park even with the valley parking. No kettle in the room to make morning tea or coffee. Receptionsinst had no info about hotel breakfast how much it costs and etc.
Location, location, location. Room size is satisfactory. Bathroom size - great big shower made for great romantic moments. Maid service was out of the norm. They didn't hassle you daily, or at the moment of checkout. Very considerate, which was appreciative. Shower or bathroom had a sustaining odor.
Super beliggenhed lige ved strand, restauranter og barer. Dejlige lyse værelser. Rent og pænt over alt. Personale enormt søde og hjælpsomme. God restaurant. Morgenmad (incl. i vær.pris) på grillbar ved siden af hotel.
Beliggenhed lige ud til strand og vand - lige i smørhullet for restauranter og natteliv. Det tilknyttede personale vedr. restauranten var ikke særlig imødekommende, og maden var ikke noget særligt - men dyrt. Fire stjerner fortjener det ikke.
Det var godt og paa alle maader en positiv oplevelse. Rigtig doer indtil badevaerelset i stedet for glas!
Lækkert værelse, med skøn king-size seng. Hyggeligt hotel med venligt personale. Morgenmad i egen restaurent.
Hotellet ligger lige midt i folkelivet og tæt på stranden samt forretningsgaden
Reception staff (Jorge) was amazing, so helpful, first class customer service.
The Astor is located perfectly for those wishing to spend some time on South Beach without renting a car. Rooms are always clean. Unfortunately the gym is very old. Also breakfast might be better in the cafes around the hotel.
Location is great, the hotel shows some wear and tear but for the Art Deco district nothing strange. They charged us $5 more than agreed for the "resort fee". When we pointed this out, it was corrected and we were given an upgrade to a suite. So they corrected their mistake but everybody: make sure you check the bill with your confirmation from Booking.
Chris at the front desk was great as well as the doormen. They made me and my guest feel very welcomed. No complaints about this place. Will be staying in the future at this hotel as long as the price remains good. Hotel was in a great location as well. N/a
Rooms clean but very basic. This hotel should never be 4 star, i'd say 2 star at best. Staff not very helpful or poliet.
Relaxing and romantic. Hotel was well maintained and staff very helpful.
I liked that this was so close to the beach. Within walking distance of a lot of restaurants as well. This hotel was one of the worst hotels I have been to in a long time and I travel very frequently. When we first got there we could not check in till four and the front desk help was more concerned about flirting with each other than getting us into a room earlier. After asking four times they finally looked and despite having our confirmation email they couldn't find our reservation. They put us in a double bed room despite having a king on our confirmation. I had a long distance race that following morning so sleep was a major need. Apparently the hotel bar becomes a dance club. They blasted music till 3 am. I could not sleep at all. When I called to complain they lied and told me it would go off in five minutes. I had to call back three more times to get it turned off at 3. I paid too much for this room to have such a horrible experience. Do NOT go to this hotel you will be sadly disappointed.
Great staff! They lost our laundry and lied about it! well 3rd part did through the hotel!
Location, decor I reserved a king bedroom and i got 2 beds, no gym, no pool, no parking lot, continental breakfast very limited, dryer not working, fridge on room but not working, beds not confortable
Good value for the money. Clean, great location. The breakfast wasn't good enough.
what i liked about the hotel is that the check in was fast, the hotel is close to the beach and within walking distance of alot of restraunts. first of all when i checked out of the hotel the gentleman told me that they released the authorization of the $50 already. i had to wait for 3-5 day and it still wasn't back in my account. The problem wasn't the $50 the problem was that the manager that i spoke to when i called was really freaking RUDE!!!. When i called the first time i spoke to a girl and she told me that they released it and i requested to speak to a manager and she clicked on me. When i did speak to him the manager was horrible, i don't know what type of people they have working there. he insulated me and said that i needed the money so bad because i don't have any money. Its my $50 not his, so i deserve my money back it took an hour to get my money back never staying here again horrible and for you information i do have money in my bank don't insult you customer at all.
The staff was extremely friendly! Very quick in accommodating our many needs (extra sheets, towels, broken lightbulb). It was nice to have towels we can rent from the front desk for the beach rather than using our own and the fruit infused water was a nice greet when walking in. My pillow cases did not look to be clean upon arrival (makeup on one and an oil like stain on the other). Stains on the headboard, the couch in our room looked like it's been there for the past 20 years considering the extreme tearing and flaking, room was poorly lit. The cleaning staff failed to provide clean towels a couple of times but they did take the dirty ones. Overall, the staff is what made this experience nice but I would not recommend a friend here by any means.
Good location if you are looking for party location. Not a good location if you have kid since there's loud music downstairs and you have to walk across the busy street in order to get to the beach.
Location ideal for south beach but noisy Not worthy of4 star rating more like 3.5 Dirty windows pillow case not put on extra pillows delivered Weak drinks Parking difficult A/C did not work TV did not work Noisy neighborhood next door to Drag Bar
This guest did not leave comments about this hotel.
Not much... Right next door to a very loud gay club in the middle of Miami Beach Gay Pride. Did no one think to inform guests that the rooms would be extremely noisy and incompatible with actually relaxing??? View also was minimal...
The staff members were super-polite for everything! If we asked a question, they were attentive to our every need. The hotel has a nice pool and free lounges and towel service on the beach. We were close enough to the action, but the hotel is quiet.
Staff were friendly and helpful. It was very noisy when we were trying to sleep! Too near night life for us.
Generelt meget venligt og hjælpsomt personale med generelt meget højt serviceniveau. Hotellets beliggenhed er helt i top. Morgenmad er fin/o.k. og de pæne udendørs (møbel)-arrangementer er lækre og holdes konstant rene/klar til gæsterne. Fik en meget dårlig start på opholdet, som let kunne have overskygget alt andet. Jeg havde gjort klart i bemærkninger til jer - og dermed til hotellet - , at vi først ville ankomme om morgenen dagen efter vores reservationsdato, men man havde alligevel givet os en "no show" og givet vores værelse til andre. Så vi fik beskeden "fully booked" og en "cold shoulder", som en helt ufortjent modtagelse. Og måtte faktisk insistere på, at vi faktisk havde gjort alt vi kunne, inkl. forudbetaling for at undgå nogen problemer, etc., etc. Først 3. gang jeg gentog vores situation, gik det op for receptionisten, at vi faktisk havde ret. Og så havde han pludselig et værelse til os.........? Vort værelse var ikke helt tip-top, men dog o.k. Værst var den noget "gamle/fugtige" lugt, som man vist konstant forsøgte at korrigere for med lugtfjerner (parfume i luften og nødvendigt at lufte ud for at klare indeklimaet). Oplevelsen i forbindelse med check-in burde måske have givet os en gratis første dag på hotellet (man påstod jo hårdnakket, at der ikke var flere pladser), men jeg var ærligt talt for rystet til at gå i forhandlinger herom. Hotelpersonalet var meget velforberedte, servicemindede og informative mht. udflugtsmuligheder o. lign. og virkede i det hele taget motiverede, på trods af lidt forvirring mht. kreditkort, som hotellets computer helst ikke accepterer mere end en gang per besøg, hvis jeg forstod en mindre interesseret receptionist korrekt..., så vi måtte servicere hotellet med hævning af kontanter på et kreditkort, som hotellets computer ikke kunne godkende. Det gik heldigvis fint. Jfr. ovenfor, at personalet faktisk studerer vores/jeres reservation og gør sig lidt umage for at forstå den. At hotellet overvejer at løse lugt/duft-problemerne, hvilket må være muligt, selvom klimaet i Miami nok er en medvirkende faktor. Jeg må sige, at hotelværelsets pris kun kan forsvares med den generelt gode service og venlighed blandt personalet og de hyggelige "eksterne" omgivelser som modvægt.
centralt beliggende, bar dog præg af at være lidt slidt elevator eftersyn overskredet med flere år !! - og satte faktisk ud
Meget central beliggenhed i forhold til både strand og shopping / rest, nej
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
poolen var ikke ren , hotellet var dyrt og det kst. kassen at parkere/ drikkevarer/mad på hotellet.
Super velkomst, hurtig Check in.
Udmærket værelse om end stilen var meget speciel. God beliggenhed, hvis man gerne vil opholde sig på South Beach Da vi kom lørdag eftermiddag, var det helt umuligt at komme af med en bil udenfor hotellet. Hotellet ligger lige i "orkanens øje", og det virker som om at alle blot kan vandre ind i hotellet.
Gode værelser store og sjov indretning, men resten af hotellet er under middel. Dårlig morgenmad og ingen andre faciliteter.