Location was excellent. The staff was very welcoming and incredibly helpful. The buildings are beautiful and everything was easy to use and easy to navigate. Overall the best hotel experience by far! N/A-Very impressed with everything!
It was nice being on the beach. The pool area is beautiful. The rooms are dated. No recent upgrades. Cleanliness is questionable. Everything is super expensive on the property. $12 for a ginger ale, $10 for a bottle of water, and $30 for an alcoholic beverage on the beach. Doesn't make sense when you are supplied with the most generic soap, shampoo, and conditioner in your room. Nothing is beautiful in the actual hotel rooms. Only the amenities, restaurants, lobby, and pool areas are aesthetically Pleasing. I will not stay there ever again.
Location, room ,restorants,everything Fees for beech furniture rent
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
The hotel is clean and the rooms are comfortable The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
Everything you needed was at the hotel The beds were very uncomfortable making it hard for me to enjoy my stay there. with the money you pay for the hotel the beds should be comfortable, giving you an at home feeling. The suite rooms we were in smelled very old
The pool is closed very early
Beautiful hotel great night life Overpriced
Værelserne er dejligt store og pæne. Vi var en familie med 2 store børn, og der var fin plads på værelset. Beliggenheden på stranden er virkelig god. Vi havde en fantastisk udsigt over stranden Prisen for morgensmadsbuffet (ca. 22.95 $) er alt for dyrt i forhold til hvad buffetten indeholder og sammenlignet med andre hoteller. Poolen virker ikke ren. Hotellet ligger i et kedeligt område uden restauranter og butikker i gå afstand.
God udsigt fra værelset og rart med køleskab og kaffemaskine.
blev opgraderet til et værelse med havudsigt. Værelserne er helt fantastiske, med 2 badeværelser, 2 fladskærms-tv, stor altan og sofa-arrangement. Vi boede på 19. etage og havde et flot udsigt.
Liked cleanliness and large rooms
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
View and staff That I couldn't stay longer
I would to stay in next building that's much batter than this resort Everything
The nice and relaxing environment
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
It was new The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.
The room was nice and clean. The people were friendly. The pools were nice. The beach was great. Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay! Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach! Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
Pool and beach are the best part of this hotel. Rooms facing Collins are loud. Traffic noise is awful.
Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
Room, Beach pool No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
The was excellent, especially the pool staff, Joe was excellent. Check in was a breeze and we were upgraded to a king suite. The location is great and quiet/peaceful. Was charged for two luxury beach chairs when we had two local friends join us for about and hour at the beach. The hotel could pay more attention to the cleanliness of the pools and common areas. Small details matter and considering the size of the hotel it would not be difficult to keep spotless.
Meget charmerende hotel, fantastisk restaurant og meget fin service
Jeg syntes det var et ualmindeligt godt hotel med en dejlig placering, og meget hyggelige omgivelser. Kunne godt trænge til renovering - tæpper, badeværelse m.m.
Et af de bedste hoteller jeg har boet på på south beach.top professionel og venlig betjening.fantastisk morgenbuffet,flot park&poolområde,og strand med alle faciliteter. jeg vil give hotellet min bedste anbefaling. nej! alt fungerer perfekt.
Lækkert hotel og strand afsnit. Super behageligt værelse og meget venligt personale De eneste minusser var renligheden af badeværelset, det kunne have været bedre og så burde morgenmaden være med eller billigere hvis man ønsker at benytte det. Vi betalte ca 55 dollars for 1 x morgenmåltid (til 2 personer) og det er meget dyrt
The customer service was great and very comfortable beds Just a lil out the way from south beach had to take a lot of car services
My wife and I were able to celebrate our anniversary in warm sunny Miami. I booked the hotel on Kayak.com due to the good reviews and value. We were not disappointed. The room was very clean and decorated so well. The accommodations were outstanding. The Tavern restaurant was amazing, we ate there twice. The staff goes above and beyond to make you feel welcome. I'd reccomend this place to anyone wanting a great experience with close proximity to the beach. The thermostat didn't seem to work. We finally figured out that we had to continuously turn on the fan to cool the room because it was set to 80. maybe it's a Miami thing to have warm rooms but we're from Ohio where we keep our summer thermostat around 65.
The staff is amazing and was really helpful.
A friend and I came to Hotel Croydon for an extended girls weekend and to run the Miami Half Marathon. It was such a great experience! The staff is friendly, the rooms are gorgeous, and the beach access is so convenient. We booked through Kayak which saved us some money - it was such a great value. I highly recommend this hotel for couples, friends, and families. One thing to take note of... the hotel shuttle came to the airport to pick us up on the hour. This is an automatic thing - they come every hour on the hour. However, when you're using the shuttle to come back to airport you MUST schedule first with the front desk. We found out the hard way that it wasn't an automatic pick up and had to jump in a cab very quickly.
Very friendly staff, licate one block away from a beatiful beach Valet parking fee 36 dollars
I like it when I received my car after 50 minutes so that I could get to my meeting. I liked it when I left the unapologetic staff who just shrugged when I wonder why my car hadn't arrived after I had properly followed their recommendation that I call 25 minutes early to get my car...it took 50. I liked it when I left the counter at check out after explaining that my linen STUNK of BLEACH . I COULD BARELY SLEEP THE STENCH OF BLEACH ON ALL OF THE LINEN WAS SO STRONG. I FOLLOWED THE RECOMMENDED PROCEDURE OF CALLING 25 MINUTES EARLY TO GET MY CAR AT CHECK OUT. IT TOOK 50 TO ARRIVE AND I ALMOST MISSED MY MEETING. THE ROOM WAS SMALL, OVER PRICED NO VANITY NOT EVEN A LUGGAGE RACK AND THOSE IRRITATING WIRE HANGGERS YOU CAN REMOVE WHEN YOU ARE TRYING TO HANG CLOTHES, IN THIS CASE WHILE WEDGED IN THE CORNER OF THIS TINY $500 ROOM. THE LOCATION WAS PROPOSED AS NORMALLY COSTING $1000 PER NIGHT. I ONLY CHOSE IT BECAUSE OF PROXIMITY TO A MEETING. THE LOBBY WAS EQYAL TO A POOR QUALITY HIGHWAY MOTEL.
I liked the hotel in every aspect. I will definitely come again... Valet parking...a bit too expensive and longish wait....
Everything valet $36
Overall positive experience with quality of the rooms, restaurant, housekeeping and staff attitudes Front desk definitively provided erroneous information regarding the shuttle to the airport forcing us to pay for transportation that was supposed to be included; staff seemed to have different awareness of hotel policies leading us to believe training is inadequate
I liked everything about this place. It's very clean, the location is just across the road from the beach and the staff were all very nice.
Older hotel has been nicely renovated. Staff inattentive, service poor. Called for the car from valet, requesting to be notified when it was available. After waiting nearly an hour, went to front desk and discovered the car had been waiting for 20 minutes. Specifically asked at check-in if resort charge would be added to bill, and was told no, it was included in pre-paid reservation. In spite of this assurance, chage was added at check out. Front desk can not provide itemized charges on folio at check out, only give a total charge. Food in restaurant was OK, but service poor. Waited 10 minutes for coffee on Saturday morning, and were told our server was "in the bathroom". WAY more information than I needed. Used glasses in room were not replaced during our stay. Ovewrall, VERY dissapointing.
Beautiful place Expensive parking, if you staying in the hotel the parking shouldn't be so expensive
Good Location and Beach access. The hotel is a bit older and there is too much construction going on in the building next to and across the street.
For a hotel right on Miami Beach, the Riu was surprisingly quiet. The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.
Relaxed pool environment Service by staff was slow
The room's view of the ocean! Wow! The room's layout - bed, space, yuge bathroom, closets, room safe, fridge... perfect. The parking valet, bell staff and counter staff were on their game and made our entrance and getaway as easy as it can be. We will be back! Thanks Eden Roc.
Canceled reservation with one day's notice.
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
The only issue was all the construction we were NOT warned about!!
Hotel Excelente tudo e perfeito vou voltar para ficar mais vezes
Amazing location, beautiful balcony and loved all the pools! Wish there was a adult only pool
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
fin behandling, godt personale som kender deres arbejdsplads og lokalområdet. Hyggelig atmosfære, med et strejf af historie.
Ok hotel, rimelig tæt på stranden, strand/poolhåndklæder i receptionen, lille ok poolområde. Ærgelig moregenmad - "danish" (amerikanske små wienerbrød), kaffe og appelsinjuice. Tilpas afstand på gå-ben til centrum med butikker, restauranter og Ocean drive. Skal ikke være længere - offentlig transport er dårligt. Tilføj fx toastbrød/bagels samt cream cheese/smør til morgenbordet, færdigkøbte "danish" er rene sukkerbomber.
ok Hotel, måske lidt for langt fra South beach området, hvor det hele sker.. Ca. 15 min. gang.. Værelserne lever ikke op til den lovede standard, og morgenmaden er...., ja, har ikke noget med morgenmad at gøre. Renovering af værelser i stueetagen, forbedring af toiletter, udskift de gamle airconditions-anlæg, de larmer frygteligt meget. Og så ordenlig morgenmad.
Loved the shower I would of liked to have drawers in the room.
Euro style, pleasing to the eye. Room was comfortable and we had everything we needed (except for one day when they failed to leave us bath towels). Food availability is a little lacking. We went up to the pool on the top level where we heard we might get lunch. Person shows up once in a while to take your order. Salads and sandwiches. Took a while for it to arrive. Breakfast buffet for $19 was fine. No restaurant in this hotel so you have to cast about the neighborhood for dinner. The bartender at the AC recommended an Italian place a block away that was very good: Cantina 27. And there are restaurants in the Miami Beach Edition hotel across the street. Can't speak to their quality/value. We did not use the TV so can't say anything about that.
Nice location to Miami beach, awesome roof top infinity pool but apparently anyone off the street can use it. Room floor was filthy, lots of dust balls around the edges and corners in the bathroom. Walk in Shower with no door has barely enough glass to keep water from splashing out to the rest of the bathroom floor. You get 2 complimentary bottles of water in the mini fridge, however the bottle cap seals were already broken, leading me to believe that they were refilled used bottles!
Rooms were nice and the pool was nice. Location was close to the beach. Poor service. Also the AC in our room didn't work. For 200 a night in south beach I would expect that the AC would be working properly. Additionally, the room was spendy, although it was expected for a last minute booking, but the hotel charged us an extra 20 dollars for a service fee for some odd reason. Also, there was only 1 server at the pool and she got off at 6. So guests that went to the pool had to go down from the pool to order drinks, which is an inconvenience for how much the rooms were.
Meget godt hotel til prisen Der blev trukket et mindre beløb ca. 200 DKK, på kreditkortet, som ikke stod på regningen og ikke er blevet specificeret efterfølgende!
Meget hyggeligt hotel lige med Miami Beach. nej
Naerhed till Miami og strand. Hotel kan anvendes hvis man er I Miami for at opleve byen og ikke sidde paa hotellet. Personalet var meget lidt interesseret I at give en god service. Specielt bespisning om morgenen var en daarlig oplevelse.
The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive. I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.
I absolutely loved the beach being right behind the hotel. It was wonderful to just relax on the beach. The staff was amazing, especially Oscar, he was so wonderful! The staff was great and very accommodating It was a bit pricy for the valet (38$) and the resort fee (20$) I didn't like how expensive it was for a drink. Like seriously 6$ for a soda?!?
Brand new hotel. Beautiful views from the balcony. Great beach. Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.
Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
Really chic rooms, almost like a W. Helpful front desk staff. Great restaurant. Generally cool and stylish design (unlike most other Hilton). Outside the front desk and the beach staff, service is a total mess. We couldn't get soap in our bathroom after calling twice, staff in restaurant forgets orders and is not attentive.
Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.
Liked the beach, beach chairs. Having to pay a resort fee on top of expensive room rates. Having to pay $19.00 for an umbrella. Did not clean one of the rooms one day. Asked for extra towels, did not get them. Drinks were expensive & could not taste the alcohol. Buffet breakfast expensive $25.00
We loved that Soho Beach House had everything we wanted. The best food in Miami is there. We left only once for a meal in 4 days and we never do that. The staff is attentive without being snobby. The beach is more narrow where the hotel is located. It was not a huge deal because we enjoyed the pool(s) more.
Vores værelse var meget simpelt og sparsomt indrettet, så det var ok, men aircon anlægget larmede mere end en motorvej så det kunne ikke være tændt og så lå værelset ud mod et eller andet der gjorde at der var utrolig meget støj. Om natten var det som om at der var en lastbil i tomgang udenfor vores værelse, så fik ikke meget søvn udlej værelser hvor der er ro i det mindste om natten og få så gjort poolen ren og opvarmet:-)
I like everything! Next time I go to Miami I'll book Oceanside Hotel.
A nice surprise was that the parking was included. Strongly recommended! Poor and disorganized breakfast. We end up buying our own outside the hotel.