Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
I liked the hotel room layout because it was new and fresh.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
all especially in the interior areas the pool area was dirty all time
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again! Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
Didn't replace toiletries in the bathroom. Sheets were very rough.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
The fact that WiFi was offered and was not available ; also they ask for 100 dollars hold back and tell you, you will get it back at checkout, but really the 100 dollars are for the pack refrigerator that is in the room!!! To me that is a trick on getting you to buy something that you never asked for...
The location and open bar Thr huge roaches in the room, I was worried they would get in my luggage but being I live in Atlanta and that's a known thing it didn't offset my stay.
The closeness to everything. Wet willies,Mangos,the cleavlander, Larios, and the beach. My room was so small, bathroom was extremely small. The shower had no hot water. I was scared to sleep under the covers so I slept on top of the bed.
I have paid $100.00 incidental up on check in and I have been informed that the money will be refunded within three days by hotel personnel when I was checking out, however It has been more than three weeks and I didn't get back my refund yet. I have called a week before to find out the reason and the guy on the phone hold me on the phone for 25 minutes. After 25 minutes, he told me that the money was not claimed when you were checking out and also told me he just initiate the refund,the money will be in my account within three days but still I don't get my money back.
Close to the beach and attractions. We got there early and was able to use the shower down stairs to get dress until our room was ready. They didn't clean our room on Sunday. When they cleaned the room on Monday, they didn't change the sheets, all they did was change the pillow cases and made the bed up. We had to take cold showers.
Good location, and we stayed in a suite with an adjacent outdoor patio/seating area, which was awesome. This trumped all the negatives listed herein. Had to call multiple times and finally stand in the lobby until staff took seriously my request for a set of sheets for the pullout bed . Minor issues with the room: phone was dead ("we'll come fix it right away" and never see them again); stereo in the room was dead (no big deal), faucet handle broken which made turning on/off bathroom faucet mildly challenging. Noise -- Loud until late is understandable because it's Miami Beach, but seriously having the garbage truck smashing bins around for what felt like forever right outside the window at 7am was a bit much.
Close to the beach Dirty sheets relocated was not informed regarding transfer. Also the house keepers were not clean or atentive. Staff was rude.
Nothing Wifi sucks
I liked that the room was quiet and very clean. In addition, this hotel is located about a 5 min walk away from Miami Beach. There was plenty of shops and nightlife to attend while there and the staff was helpful even though most of the guests were being unreasonably difficult. No they do not allow you to pay with a prepaid credit card, yes they do have a 100 dollar hold they place on your credit card that they give back the business day following your check out, and no they do not have free valet parking. I paid 40 dollars a night to have my vehicle parked and taken care of for me. This is great considering that the nearest parking garage is 5 blocks away and charges 20 per day. The only thing I can say that I didn't like was the staff not being prepared to answer guests questions and their reaction to jump to conclusions before they researched an answer. I paid for a single night of valet parking , and the following morning decided to pay for a second day. When I checked out and went to get my keys from the valet they refused to give me my keys and accused me of not paying. I had to bring the staff and the valet to the front desk and had them see that I had paid the day before and after they still had an attitude like I was stealing from them. Next I get to the questions. Over the course of the 2 days I stayed there I heard guests ask questions that were easy to answer but the guests were given vague answers or attitude for asking said questions. One question that was asked my second day I was there was " How do I get to the basketball arena from here" , which got a response of "use your gps on your phone or call an uber." No need for the attitude , I understand everyone has bad days so I hope this was only an isolated incident.
Location great People slamming doors at all hours. Late night(5:00 am return reveled Liked staff very much! Rooms need upgrade
the location was Great , open bar , the bed are comfy . i like the decor the phone in the room wasn't working , had to called the receptionist from cell phone i didn't mind but you had to called like 3 or 4 times before someone picked up ... No one ever came to fix the phone . the WiFi signal was weak so there with little to no services ... we spend 3 night and two of those night we had water leaking from the room about us ,, So they were a big puddle of water in the room and bathroom .... Almost fell the first night after calling the lobby like someone came looked and it and never came back... the second night no one came .. We didn't even get sorry for the inconvenience .. the phone was never fix ... So we didn't really have a comfortable stay it was unsanitary . the water could of been coming from the toilet above us .. who know i was very disappointed
Hotel was very close to all the different attractions south beach has to offer. I didn't have to call many cabs most stuff was within walking distance. Hotel staff was friendly and professional and the rooms were clean and comfortable. I've stayed here twice and would stay again! The rooms were a little small but comfortable. Other than that o can't think of anything I didn't like.
It was very close to the beach and clubs. Rooms are small but clean
The comfort That the water got turned off in the middle of my stay.
Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
Very good location, excellent staff and rooms are great
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
hotel staff was extremely friendly and helped immediately in an emergency
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
beliggenhed, personale og dejlig terrasse Poolen var mikro
God beliggenhed i centrum af south beach Miami, med gåafstand til shopping, restaurenter og strand Man kunne høre alt hvad naboerne snakkede om, ALT! Sengene var dårlige - gamle - man faldt ind i midten af dem...
Vi havde meget store problemer med at få tildelt værelse der svarede til det vi havde booket (og betalte for), bla blev vi informeret om at hotellet slet ikke rådede over den type af værelse... og først efter (på 2. dagen - til en anden receptionist) at have vist dem deres egen website, og rgtig meget brokkeri, fik vi det ønskede værelse. Ansæt kvalificeret personale, og se at få færdiggjort værelserne, der alle virker ufærdige og umøblerede.
afslappet stil Morgenmaden der blev mindre og mindre udvalg dag for dag .Ikke at det var stort i forvejen .
afslappet Morgenmaden, mindre og mindre dag for dag, ikke at udvalget var stort fra start. - Dårlig lydissolering.
Ok holtel, de har ikke forstand på at organiserer morgenmaden som er mere amerikansk end kontinentalt (ikke til at få ordentlig brød). De elektroniske låse på dørene virkede ikke ordentlig. Badeværelsesdøren bandt. Små, men iriterende detaljer, som kunne være klaret i forvejen
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
Really close to beach and shopping area. Free happy hour was nice. DO NOT! Stay on the first floor, you will catch all of the lobby and outside traffic noise. No early check in.
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
The decor of the room The housekeepers dont replace bathroom tools once they are used
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
That is was on Ocean Dr.!!! Otherwise it was discusting with no privacy. I heard my neighbors conversation
It is in the middle of South Beach, Ocean Drive. In front of the beach. Rooms to small for a Queen beds, the entire hotel needs a renovation. Paint the walls, change bathrooms. Bad service of TV Cable. Old televisions.
Great location in Miami Beach / Buena situacion en Miami Beach The Hotel is in very bad shape... The electric outlets are hanging, the room had a broken window, the sheets had holes...Stay somewhere else, location does not make up for it! / El Hotel esta en mal estado...enchufes colgando, ventanas rotas, sabanas con agujeros... busque otro hotel!
Probably location Breakfast was not what I expected
The localization is perfect. The atmosphere of the hotel isn't good. Unfortnately it looks dirty and needs an urgent refurnishing indeed. Some suites doesn´t have ocean view.
The location is excellent for walking to all the normal places to visit - the beach, Ocean Dr., Collins & Washington, Lincoln Rd., etc. 1. The room was tiny. 2. The room and linens are either very old and/or dirty/stained. 3. The evening/night front-desk was extremely unhelpful. 4. The hotel does not provide any valet service coordinated with the hotel - i.e., the valet is completely independent, only takes cash, and you cannot pay through the hotel.
It is a cheap hotel, quite well located, but this is all positive, rest is poor.
It was terrible don't stay here
The service at the retaurant (not owned by the hotel) was EXCELLENT!!! Bathrooms had no fan...
location was great, also beach towels were available hallways were dark. building's kinda old
position in front of the ocean, good seafood
location was great in front of the beach, unfortunately staff was not helpful or kind, also our bed was broken when we arrived at the hotel, rooms could have been prettier
Shuttle service is the reason we picked the hotel. The bus didn't come to pick us up. Other hotel shuttle driver came by and asked several times. We were not informed that the name of the bus is not Chelsea. Unfriendly staff.
great location parking is expensive
Location was good. Room was pretty clean. Drinks at the bar weren't too expensive. Only one person at the front desk most of the time. Not all of the people working the front desk were competent. The valet was pretty rude, but they all are in Miami. Cleaning was spotty. A little loud due to the bar next door.
Our room was really nice, very modern, comfy bed. The free happy hour from 7-8pm was awesome and the bartender was really nice. Overall we had a nice stay. No free parking, valet was around $30/day.
It was cheap Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌
Clean hotel with nice interior design, the staff were pleasant. They offer free airport shuttle and happy hour in lobby bar at 19:00 - 20:00 (with limited complimentary choice). It's located in a good location in south beach. The rooms were a little small and could use more electrical outlet spots. The WIFI kept disconnecting.
It's in a great place! The price is always right and it's always clean! We've been to a bunch of hotels in south beach that are all Art Deco and not up dated but this hotel has a modern twist and it's just perfect!
Location was nice, they have a 1 complimentary drink every day from 7-8 PM. They accommodated our need for early check in and got us in a room by 12 even though technically it should have been ready only by 3. Overall good experience Air conditioning is hard to control in the room, it blows way to strong, so you fluctuate between really cold and too warm. Room key is a little wonky to operate.
Personal I likes everything about the hotel
This hotel is very nice I loved my room it was so beautifully designed !! Free drinks durning happy hour at the bar in the lobby friendly staff free airport shuttle affordable hotel I would definitely stay here again!
Nice, small hotel; friendly staff; easy access to Ocean Drive and Washington streets; reasonably priced I had a room on the end, at the back of the hotel. It was very noisy outside, however it was Superbowl weekend.
Great location on Collins close to one of the best beaches in Miami with nicest restaurants. Hotel facilities FF&E quality do not conform to the declared 4-star hotel level.
Everything was great here except the shower and bathroom, which I discussed in my negative comments. Otherwise, the decor, staff, location, etc were awesome. We had a great time here. The shower was dirty. It had mildew or mold growing in the grout. Also, the bathroom smelled like sewage, which is not necessarily the hotel's fault. Sometimes there is nothing that can be done based on the way the plumbing is set up. The only other time I have experienced this though, was at a hostel in Costa Rica. So it was a bit disappointing.
Location, location, location. Room size is satisfactory. Bathroom size - great big shower made for great romantic moments. Maid service was out of the norm. They didn't hassle you daily, or at the moment of checkout. Very considerate, which was appreciative. Shower or bathroom had a sustaining odor.
Friendly staff, comfortable beds. Amenities: TINY room, missing refrigerator, mold in showers. Only two complimentary beach chairs (we had three guests). Location: Hotel is a little bit of a walk from the South Beach area where the major hotels are. There was also a SHOOTING in the alley outside of the hotel (we heard the gunshots from our room and it was confirmed later on the news). Misc.: We were also NOT told about the $20 per day "resort fee" that we were made to pay upon checking out.
Low key luxurious
- Good location - Staff seemed nice - $20 "resort" fee they charge on top of the reservation that you can't opt out of. Plus taxes. - Smallish rooms, but decent furniture - A/C was really, really loud
This was my 2nd time staying here at the stiles and it was just as good as the first time. Very clean great staff prime location. It easily became our favorite hotel
We had a great stay in this south beach hotel. We had a penthouse unit with our own private balcony with chairs and chaises with a fantasy view. The staff was great the room was very large bright and clean. Overall a great time. The bar was under renovation so no drinks in lobby but who drinks in the lobby anyways.
The only thing I liked about this hotel was the cleaniliness of the room and the room service. Everything else leaves more to be desired. I have booked the delux room but it was difficult to see any delux features in the room. It was definitely not the boutique hotel. Three pools looked like three small puddles, were dirty and not cleaned for days. Difficult to park even with the valley parking. No kettle in the room to make morning tea or coffee. Receptionsinst had no info about hotel breakfast how much it costs and etc.
Good location. Good deal for Miami Beach where most hotels are often not what is advertised. The staff was especially helpful. Thanks to Gala. Could hear all neighbors and everything in the halls
For the size of the room it was fairly comfortable. The staff, with the exception of the bar, were very unfriendly.
Super beliggenhed lige ved strand, restauranter og barer. Dejlige lyse værelser. Rent og pænt over alt. Personale enormt søde og hjælpsomme. God restaurant. Morgenmad (incl. i vær.pris) på grillbar ved siden af hotel.
Hotellet ligger lige midt i folkelivet og tæt på stranden samt forretningsgaden
Lækkert værelse, med skøn king-size seng. Hyggeligt hotel med venligt personale. Morgenmad i egen restaurent.
Beliggenhed lige ud til strand og vand - lige i smørhullet for restauranter og natteliv. Det tilknyttede personale vedr. restauranten var ikke særlig imødekommende, og maden var ikke noget særligt - men dyrt. Fire stjerner fortjener det ikke.
Det var godt og paa alle maader en positiv oplevelse. Rigtig doer indtil badevaerelset i stedet for glas!
Rimelig standard iht prisen. Venlig betjening.
Rigtig god service i reception. Man kan først checke ind fra kl. 15 og skal være ude kl. 11 - det forekommer ikke helt rimeligt, når man betaler pr. døgn...
Beliggenheden og miljøet Visse tekniske indretninger - stikkontakter og lignende kunne trænge til en renovering
Hotellets centrale placering tæt på seværdigheder på South Beach. Hotellets billige priser på værelser. Overkommelig afstand til lufthavnen.
Venligt og høfligt personale. Perfekt beliggenhed. Ok værelser med tv (stort filmudvalg), køleskab og daglig rengøring. Billige udflugter. Prisen er meget acceptabel alt taget i betragtning. Charmerende! En del støj fra bar og restauranter i nærheden.
Relaxing and romantic. Hotel was well maintained and staff very helpful.
Location is great, the hotel shows some wear and tear but for the Art Deco district nothing strange. They charged us $5 more than agreed for the "resort fee". When we pointed this out, it was corrected and we were given an upgrade to a suite. So they corrected their mistake but everybody: make sure you check the bill with your confirmation from Booking.
The Astor is located perfectly for those wishing to spend some time on South Beach without renting a car. Rooms are always clean. Unfortunately the gym is very old. Also breakfast might be better in the cafes around the hotel.
Rooms clean but very basic. This hotel should never be 4 star, i'd say 2 star at best. Staff not very helpful or poliet.
Good value for the money. Clean, great location. The breakfast wasn't good enough.
Great staff! They lost our laundry and lied about it! well 3rd part did through the hotel!
Location, decor I reserved a king bedroom and i got 2 beds, no gym, no pool, no parking lot, continental breakfast very limited, dryer not working, fridge on room but not working, beds not confortable
The staff was extremely friendly! Very quick in accommodating our many needs (extra sheets, towels, broken lightbulb). It was nice to have towels we can rent from the front desk for the beach rather than using our own and the fruit infused water was a nice greet when walking in. My pillow cases did not look to be clean upon arrival (makeup on one and an oil like stain on the other). Stains on the headboard, the couch in our room looked like it's been there for the past 20 years considering the extreme tearing and flaking, room was poorly lit. The cleaning staff failed to provide clean towels a couple of times but they did take the dirty ones. Overall, the staff is what made this experience nice but I would not recommend a friend here by any means.
what i liked about the hotel is that the check in was fast, the hotel is close to the beach and within walking distance of alot of restraunts. first of all when i checked out of the hotel the gentleman told me that they released the authorization of the $50 already. i had to wait for 3-5 day and it still wasn't back in my account. The problem wasn't the $50 the problem was that the manager that i spoke to when i called was really freaking RUDE!!!. When i called the first time i spoke to a girl and she told me that they released it and i requested to speak to a manager and she clicked on me. When i did speak to him the manager was horrible, i don't know what type of people they have working there. he insulated me and said that i needed the money so bad because i don't have any money. Its my $50 not his, so i deserve my money back it took an hour to get my money back never staying here again horrible and for you information i do have money in my bank don't insult you customer at all.
I liked that this was so close to the beach. Within walking distance of a lot of restaurants as well. This hotel was one of the worst hotels I have been to in a long time and I travel very frequently. When we first got there we could not check in till four and the front desk help was more concerned about flirting with each other than getting us into a room earlier. After asking four times they finally looked and despite having our confirmation email they couldn't find our reservation. They put us in a double bed room despite having a king on our confirmation. I had a long distance race that following morning so sleep was a major need. Apparently the hotel bar becomes a dance club. They blasted music till 3 am. I could not sleep at all. When I called to complain they lied and told me it would go off in five minutes. I had to call back three more times to get it turned off at 3. I paid too much for this room to have such a horrible experience. Do NOT go to this hotel you will be sadly disappointed.
Chris at the front desk was great as well as the doormen. They made me and my guest feel very welcomed. No complaints about this place. Will be staying in the future at this hotel as long as the price remains good. Hotel was in a great location as well. N/a
Reception staff (Jorge) was amazing, so helpful, first class customer service.
Nothing, dirty awful staff service. Didnt like one thing about this hotel and wouldnt reccomend no one to use it. Dirty, worst personal staff ever. Lock didnt work and staff showed unwilling to solve the problem.
Closeness to everything was awesome and really convieniant. Staff was friendly and overall stay can't complain at all. Beds we're ok but o big deal.
We loved the close proximity to the beach as well as shopping! The villas were perfect for us... we didn't visit South Beach to stay in our room, but to enjoy the beach and outdoor life and this place was perfect for that! The staff was friendly and our room was very clean. We will definitely stay here again!!
Excellent location!!! Best thing about the hotel is the location. I booked the villas but was put in the hotel. Bed was hard and had a cheap mattress. I had a corner room and it was very noisy, all night long. Very little water pressure in the shower. It only trickled out. The hotel has a great location but wasn't very comfortable or relaxing.
I Couldn't sleep the second floor was to noise and the floor was the noise and the bed
Everything was readily accessible within walking distance. Atmosphere was upbeat and lively with the music and dancing at every bar/club on ocean drive.
the hotel was not like the pictures showed...every morming there was noise and work going on..
the shower was not in shape
There was nothing I liked about the room. I didn't like the room, the faucet in the tub dripped and the room was old and run down. No dressers, 2 large mirrors that took up to much space, no blankets.
Great location ,Great loca Great location. very close to all of the clubs and restaurants on south beach. Close to the shops. There is no need for a car because it was easy to catch a can and everything was in walking distance of the hotel. Bar was reasonable. Cheaper than any of the other bars in the area. Bartender was very friendly and the free wine helped every evening. Breakfast was fare but could have been better.
They had free breakfast. They charge extra for early check in. The hotel was under construction and they put us right next to it so we couldn't sleep in the morning. The shower didn't get hot until it was ran for 10 minutes. The shower pressure was non-existent. It barely dripped out. We payed extra for the suite which included a kitchen, the stove in the kitchen didn't work. The bed wasn't comfortable and the towels were cheap.
Super beliggenhed, lækre værelser i dejlige farver og smukt indrettet. Personalet er meget venlige og servicemindet. Ville helt dikkert vælge det igen...
vi fik desværre ikke de suiter, vi havde bestilt og ingen nedslag i prisen selvom om værelset var lille bitte, fik at vide at når vi havde booket gennem booking .com kunne vi ille få afslag rigtig skidt
Location ideal for south beach but noisy Not worthy of4 star rating more like 3.5 Dirty windows pillow case not put on extra pillows delivered Weak drinks Parking difficult A/C did not work TV did not work Noisy neighborhood next door to Drag Bar
Good location if you are looking for party location. Not a good location if you have kid since there's loud music downstairs and you have to walk across the busy street in order to get to the beach.
The staff members were super-polite for everything! If we asked a question, they were attentive to our every need. The hotel has a nice pool and free lounges and towel service on the beach. We were close enough to the action, but the hotel is quiet.
Staff were friendly and helpful. It was very noisy when we were trying to sleep! Too near night life for us.
Not much... Right next door to a very loud gay club in the middle of Miami Beach Gay Pride. Did no one think to inform guests that the rooms would be extremely noisy and incompatible with actually relaxing??? View also was minimal...
This guest did not leave comments about this hotel.
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
very good location, confort big rooms, pritty hotel staff
The best was the PH jacuzzi balcony
Generelt meget venligt og hjælpsomt personale med generelt meget højt serviceniveau. Hotellets beliggenhed er helt i top. Morgenmad er fin/o.k. og de pæne udendørs (møbel)-arrangementer er lækre og holdes konstant rene/klar til gæsterne. Fik en meget dårlig start på opholdet, som let kunne have overskygget alt andet. Jeg havde gjort klart i bemærkninger til jer - og dermed til hotellet - , at vi først ville ankomme om morgenen dagen efter vores reservationsdato, men man havde alligevel givet os en "no show" og givet vores værelse til andre. Så vi fik beskeden "fully booked" og en "cold shoulder", som en helt ufortjent modtagelse. Og måtte faktisk insistere på, at vi faktisk havde gjort alt vi kunne, inkl. forudbetaling for at undgå nogen problemer, etc., etc. Først 3. gang jeg gentog vores situation, gik det op for receptionisten, at vi faktisk havde ret. Og så havde han pludselig et værelse til os.........? Vort værelse var ikke helt tip-top, men dog o.k. Værst var den noget "gamle/fugtige" lugt, som man vist konstant forsøgte at korrigere for med lugtfjerner (parfume i luften og nødvendigt at lufte ud for at klare indeklimaet). Oplevelsen i forbindelse med check-in burde måske have givet os en gratis første dag på hotellet (man påstod jo hårdnakket, at der ikke var flere pladser), men jeg var ærligt talt for rystet til at gå i forhandlinger herom. Hotelpersonalet var meget velforberedte, servicemindede og informative mht. udflugtsmuligheder o. lign. og virkede i det hele taget motiverede, på trods af lidt forvirring mht. kreditkort, som hotellets computer helst ikke accepterer mere end en gang per besøg, hvis jeg forstod en mindre interesseret receptionist korrekt..., så vi måtte servicere hotellet med hævning af kontanter på et kreditkort, som hotellets computer ikke kunne godkende. Det gik heldigvis fint. Jfr. ovenfor, at personalet faktisk studerer vores/jeres reservation og gør sig lidt umage for at forstå den. At hotellet overvejer at løse lugt/duft-problemerne, hvilket må være muligt, selvom klimaet i Miami nok er en medvirkende faktor. Jeg må sige, at hotelværelsets pris kun kan forsvares med den generelt gode service og venlighed blandt personalet og de hyggelige "eksterne" omgivelser som modvægt.
Meget central beliggenhed i forhold til både strand og shopping / rest, nej
centralt beliggende, bar dog præg af at være lidt slidt elevator eftersyn overskredet med flere år !! - og satte faktisk ud