Staff, location Not up to Ritz standards! More like a motel
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good; The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out. The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
I like the location and the beach area. The room had big stains on the carpet & it was not well maintained or cleaned.
Every staff member said hello to me. Staff was very friendly The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach. I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent! The lobby decor. Also, no coffee shop.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
The walls are pretty thin and noise can be an issue.
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
This is the only place we'll stay when we go to South Beach. Service is always impeccable! Staff goes above and beyond. Gaby took wonderful care of us on this trip. Accommodations are beautiful. Nothing
Beach was lovely, Concierge staff assigned was great. Unbelievable noise until 4am from poolside club. Cleaning of room was mediocre. Pool very crowded during day.
Grate Relax & full service None
The location, easy to get to the beach One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
We had a great stay till the end when they overcharged my card and a week later they are still holding the money. Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
Location Small rooms, rude staff and slow service, no hot tub, overpriced food, really annoying/small bathroom and closet, no Wi-Fi which was supposedly free and included, minimal outlets, ridiculous $19 daily service charge, slow elevator, lots of ongoing renovations with hammering early in the morning.
Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great. There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
Great access to beach, beautiful pool area. It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant. No ice machine and restrictions from bringing on outside food and drink
Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied
I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it. Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
Everything perfect about this hotel
We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent. The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
Price and location Small elevator
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
The Hotel staff support Nothing
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
The hotel has superb location, cool architecture, excellent restaurant. Rooftop pool is so perfect if you, for some reason cannot make it to the beach. Haveto mention the staff that at all times where so attentive and friendly. Will easily consider this establishement for my next stay in Miami Beach. First floor rooms are slightly disturbed by the nearby lounge room, having live music in the evenings. Ask for rooms on second floor and above or ask for earplugs if you are in bed early.
The bed mattress was so, so very soft & it just hugged you night All of the ghost/hidden fees that I was hit with before I checked out & that what asked for in room size bed wasn't there.
Loved ALMOST everything about this hotel....GORGEOUS desig- modern yet comfortable (I would like to hire their designer for my entire home), staff (was treated like a king at breakfast on the patio), ambience, location, restaurant, rooftop pool (jaw dropper). Even the music playing in the elevator was "choice"! The only slight disappointment was the room itself. It was severely lacking in furniture and closet space. It was surprisingly sparse. Zero counter space on which to put anything. There was definitely room for a small dresser and a few chairs. Hopefully someone will read this because I'm 100 % certain I'm not the only guest that has felt this way. (The marble bathroom, however, was beautiful with a seductive shower that lured me in for at least 20 minutes! Sorry green people!)
The hotel is very sexy modern Art Deco type decore. Full amenities Bar and restaurant on site roof top pool and access to the beach lounge chairs. I would recommend to out of towners and locals looking for a sexy getaway. The hotel has a Collins Ave address yet the vallet is really on James St. A side street a little confusing and having to circle the block a few times battling south beach traffic was not a highlight.
Clean and well located This hotel wants to be big but falls flat on so many points. For one is loud come night they place a night club on premises with out insulating sound proof , results you can't sleep. They play it big but fall flat in making you feel like your in a lux hotel.
Contemporary style and comfort. See through bathroom door.
The place is in a extraordinary location, is very clean and the staff is awesome The doors are so noisy you can listen when the people or the staff cleaning the rooms are around ,the bathroom is a mess with the water all over the floor if you need an umbrella in the beach you need to pay extra you only receive a seat and a towel
Gale was very sexy and overall just a beautiful hotel. I loved the design and even the hallways were sexy. The room was awesome and very quiet which was a plus. I also like how the staff is very friendly and even sent a text to ask if I needed anything to make my stay better. I will definitely stay there again! The ice machine was on the lobby level. But others than that no complaints at all. This is an excellent hotel.
Mgt. Concierge attentive. New kaskades rooms with balcony large and modern Handicap room we were incorrectly put into.... 1star. Marble floors r extremely slippery. Almost dangerous.
I've stayed at almost every high end hotel in South Beach and the Gale/Kaskades has been by far the best experience. The property, amenities, and most importantly the staff was always helpful and a pleasure to interact with. We will definitely be back soon! I have read the reviews below and wanted to provide insight: yes there is a nightclub on premise, so you do hear some bass around 11:30pm-3am on Saturdays. But you've gotta take into consideration, you're in South Beach, it's a loud vibrant city. You have some music/noise every where on the strip.
The location was perfect, the staff was attentive and the rooms were high tech, modern and comfortable.
Nice hotel and good design When I arrived they only had 1 bed in my room. I had called weeks beforehand to make sure this was not going to happen. I even paid an upgrade fee to get a room with 2 beds since I was on a business trip with a colleague. When they said they only had one bed, they said it was my fault because I used a third party site to book. The hospitality was very poor. They didn't' even make the arrangements to get us a cot.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Great pool, great service, classy crowd
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
ABSOLUTELY NOTHING ! !! EVERYTHING WAS WRONG!! IMPOSSIBLE TO CHECK IN.. LITERALLY ..WOULDN'T REFUND MY MONEY EVEN THOUGH I DIDN'T STAY THERE. STAFF AND MANAGEMENT WEREN'T HELPFUL. TRIED TO CHARGE ME TWICE... NEVER EVER USE THIS SITE OR STAY AT THIS HOTEL.. HAD TO CUT TRIP SHORT BECAUSE OF ALL THE HASSLE !! STAY AWAY
There was a roach running around as we entered the room. I guess you can say, it was a surprise being welcomed by a roach. The room was tiny with a separate bathroom sink right next to the bed. Parking is horrible. Customer service is not that great. So we ended up saying forget it and checking out early to stay at double tree.
I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room I didn't like the hotel overall . It was pathatic
The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap. The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.
Close to the convention center Private balcony Contemporary room styling Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to
Excelent staff very kindfull, excelent rooms, good cleanliness, great with kids.
SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable. The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.
The staff before christmas were extremely helpful and very accommodating The staff after christmas were negligible, rude, obnoxious and unhelpful.
My family and I felt very welcome. They were very very friendly & helpful! I highly recommended this hotel.
Food Shows very poorly, everything seems worn and in need of replacement
Everything exept the noise It is not a hotel; It is a discoteque with rooms.It is impossible to sleep.
Location Old bed , not comfortable
Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you! Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.
The resturants. delicious food. The service at the pool wasn't great could be a lot better.
I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.
All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.
The beach Had smaller room from what we were told paid to upgrade
The hotel as such has everything it needs to be a heaven of quitness and luxery located in a nice part of Miami Not nice to stay there in a WE because than all they attention goes to the parties that are organised in the hotel. Hotelguest don't feel welcome any more at those moments. Families with kids even can't use the swimming pool in the WE ans at the beach they close at 5.30 pm !... During the night you're awakened regulary because of the noisy party guests, returning to their room. Conclusion: nice hotel from mo. till friday afternoon but otherwise, stay away there when you're whth kids !
It location is great and the beach is lovely right out front. The rooms are tired and need a refresh. The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.
It's a very nice minimalist Hotel. Extremely expensive in the amenities like parking and brakfast no
Great location, nice pool, good restaurants, fun/clubby scene Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!
godt: Beliggenheden var kanon, værelserne var helt ok - gode senge og ellers rent og pænt. Dårligt: Ikke så godt lys på værelset, gangene var også lidt mørke!! Personalet ikke så snaksalige - virkede lidt stressede;o) Ville ønske at der var en computer i lobbyen til gæsterne. Ellers kunne hotellet generelt trænge til en smule "shining up" - lige et par tæpper der trænger til at blive skiftet samt lidt maling her og der - ellers er designet fint nok!!
Loved the rooms and the hotel location. Staff were very friendly Could use music by the pool
We had first class friendly service from all hotel staff. The breakfast included was really delicious. Our room was so great even had a record player we put on Latin music to start our vacation. Great to use the Raleigh Hotel pool across the street on the beach. I will come back. We parked our car at the Lincoln Mall parking garage for 1/2 the valet cost. Loved my stay. Valet parking 42.00
We had a great time very close to Ocean drive and great view over the rooftop at night
Room size was great, bathroom size was great, staff were nice and helpful, beach access thru The Raleigh was easy and convenient (2 chairs and towels included) overall a great south beach experience
The hotel was very nice! The bed was especially comfortable. We would definitely stay here again. The kitchen was out of service, but only a minor inconvenience.
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Beautiful pool, lobby, bar and restaurant. Perfectly decent, if slightly outdated, rooms. A very nice place to spend a weekend. Lots of fees and very expensive valet parking only, but I think that's true of all hotels in the area. Their website could be a little more informative.
The Raleigh captures the romantic appeal of a classic Miami beach-front hotel, with a welcoming lobby, luxurious pool and friendly staff. However, the guest rooms are tiny and cramped, with claustrophobic bathrooms (and ants in the sink drain) and no fridge or coffee maker. Also, the cost for valet parking ($39/night + tax) was exorbitant, but at least they didn't tack on a separate resort fee to our bill.
I loved the pool! The restaurant was also great the food was yummy and the service was great. I also liked the concierge he was really helpful. The staff in general were really friendly and helpful. The Art Deco feel threw me off a bit as I'm used to staying in hotels that are a bit more modern. I wished that the room had a little fridge to put my refreshments like they typically do at other hotels.
The hotel was close to the beach and had a cool pool area. We took their last reservation of the night at their nice restaurant and despite spending $150-200 on a bottle of wine and steaks, we were told to hurry up and order as soon as we got there because "the kitchen was closing". It wasn't very classy. Our statement at checkout also had some BS extra charges we had to dispute. More hassle than it was worth except for the nice location.
Beautiful art deco hotel. Awesome pool, pool deck and access to the beach. Great for lap swimming and hanging out. Staff was helpful, really friendly, courteous and prompt. Close to great restaurants and clubs. Dulce, across the street in the Gale has excellent Italian food. Rooms and systems in serious need of updating. Although clean, rooms are fairly small and attention to detail was not great. Worst was the clanging pipes all night long. We had to turn on the fan to overcome the constant banging. We thought it was the elevator but other guests had the same problem. AC barely functioned on last night. The TV had so much static we could not use it and screen res was terrible.
Nice "Old Miami" feel to it, pool area was nice with all the tropical palms surrounding It . Good coffee shop and pastries Out door bars should have some mounted fans for customers also not just the bartenders, felt outdoor lounges also could have been nicer with some color to them , white is boring, , a few small shelves in bathrooms would be nice to place your toiletries !! We stayed here and walked to the SLS a block south and sat at their bar everyday was a cool vibe, but I would stay here again !! We did order 2 glasses of wine in the Martini bar area asked for a glass of water also when we order but didn't get it, asked again but same bartender again forgot ??? Either has short term memory loss or just didn't want to do it??we even tipped addition to what is added
Perfect location, beautiful pool. No internet. Very hard mattress.
rooms, pool, service
I have been staying at The Raleigh for years as it had always lived up to its self proclaimed title of the "grand dame" of south beach. Sadly if current management continues in the direction witnessed during my stay over the 4th, The Raleigh as we knew it is gone. Before this last nightare of a stay I would have described The Raleigh as romantic, beach/waterfront, boutique but now I would describe it as having poor service, poor management, poor cleanliness. The interesting part was that everyone working there knew it was awful, it seemed the upper level management/decision makers for the property were off site for the weekend or perhaps hiding as it was that bad. The Raleigh gave a promoter license to utilize the grounds for a two day fourth of July party however did not alert any guests of it. Had we and every other guest we encountered during our stay had known we would have booked elsewhere. It was a nightmare, there was no service for hotel guests, the pool was crammed and dirty/disgusting. There was a DJ with brain rattling base music blasting from morning to night.
Nothing Unfriendly staff Small rooms Not worth it for the price
Location is great. Short walk to beach and Raleigh has beach chairs towels there as part of resort fee. Pool is big - lounge chairs in pool which are cool. Good food in restaurant - a little expensive but worth it. Empanadas were excellent. Get breakfast at Rosetta Bakery which is close by instead of expensive breakfast at hotel. Had to pay $19 for umbrella at beach. Asked for early check-in. Arrived at 1:30 and had to wait until after 3 for room.
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The staffs are very nice. Although they could not provide the double-bed room, they upgrade my room to suite with no more charges. The beds and toilets are very comfortable. The breakfast is more or less expensive.
Excellent customer service. Great atmosphere. Amazing amenities.
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Not much. The room is super small and the location is about 20-30 mins away from the 'hot spots' of Miami Beach. Granted, the hotel is pretty expensive, I would rather book a place closer to the restaurants/beach. Also, I found stains on the sheets/pillow covers.
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This guest did not leave comments about this hotel.
Luxury hotel with an excellent location with great amenities. The staff were extremely professional and seemed genuinely interested in our satisfaction. We were very disappointed that the pool closes nightly at 7 p.m. This seemed odd with the Miami heat and the fact that it does not even get dark until about 9 p.m.
The location Poor lighting , hotel seem very old
I loved the food and the staff ,pool area very nice.
The room was very large, clean and the bed ok. The hotel is very clean. The pool is ok. I enjoyed my stay in Miami in this hotel. The noise in the other rooms, with the doors!
Had one of the best girls getaway in a while! Shlborne staff was super friendly and helpful access to the beach was great and the pool was just amazing
I stayed only one night.This motel the water preshier was highand low ,there was no drain fitting in the tub..no waether striping wind was howeling threw the door. The pool area looked 30 years old.
Comfortable beds and pillows. Luxurious rooms. Walking distance to everything. Very friendly staff. $40 per night for valet parking
Location was good, friendly stuff and nice pool area. Unclean fitted carpet in a room, I expected flagstone floor which I saw in a picture.
Our group experienced outstanding customer service from the hotel staff during our stay. All requests were promptly accommodated with pleasure. We even requested dry rice from the kitchen to wick water from a waterlogged cell phone, and they delivered it to our room within minutes without question! I was extremely pleased with our stay and felt the location, service, and hotel amenities (including the hotel lobby & bar) were a fantastic value for the price. My one & only complaint is that our room was not restocked with toilet paper when it was cleaned. For most guests this may not have been an issue, but we were four girls in one room so the toilet paper was a necessary commodity! I feel confident they would have delivered more had we asked for it, but we were able to make due with tissues for the brief remainder of our stay - it wasn't a terrible inconvenience.
Cool bar with interesting drink concoctions. Call well in advance for valet. It takes them awhile to get your car because it's parked offsite.
Very clean, fantastic decor but room was bit small. (Expected since the hotel is in prime location) Loved bathroom settings and amenities - robes were provided. The hotel location is super and beach in front of the hotel was amazing. Best hotel staff members - both front desk and valet. Breakfast was simple and pleasant. The pool was closed due to roof installation when I was there. Carpet in the room was worn off. I wouldn't say it was dirty because I think the lightness of the carpet color made it easy to look aged.
We liked Chris at the fron tdesk. He new he was in a substandard hotel but we told him that he should be someplace worthy of his effort! The two rooms we eneded up having were both very dated and old.
A decent breakfast is included in the price of the room. Having Blue Ribbon onsite is awesome! Morton Brown bath products in suites. Shower leaked a bit in the suite. Steps to enter the suite building next to the main hotel building are a drag. Be aware of 4pm check in and 11am check out.