Puerto Vallarta Hoteller

The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great. Nothing.

clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly. only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.

The friendliness of the team members and the great dining options with no reservations needed. The overcast weather, was wishing for more sun!

Great hotel, great value for your money, pay no attention to the complaints of lizzards and bugs on the rooms. All hotels in the Puerto Vallarta have this 'problem' because they are so close to nature.

Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!

The resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6). We would definitely go back and have already recommended the resort to friends.

Staff is very friendly and polite, always willing to please the customer. Comfortable bed. . Hotel pillows very hard. Very nice small beach, pool. Nice bar in the lobby that stays open late. The Ceviche was great at the restaurant by the beach. Beach waiters are excellent. Not being able to accommodate large groups in restaurants, only one table for 8 people in each restaurant, and always taken. Waiters were not permitted to join 2-3 tables to accommodate my party. Tables available at buffet but not too many choices of food, gets tiring after few days. In order to share some meals together as a family we end up eating out at La Leche and town restaurants, spending money not in budget. Would not recommend for groups with more than 5 people.

The pool and beach were wonderful. The food was great. Loved the omelette, smoothie and quesadilla stations for breakfast. The fish tacos are a must! The grill not only offered hamburgers, hot dogs and chicken wings but guacamole and pico. The rooms were all pool and ocean view and very adequate. But what really stood out was the staff. Not only were they friendly and accommodating to the guests but never saw any impatience or aggravation between coworkers. We WILL be back to Puerto Vallarta and it WILL be at Fiesta Americana.

I loved the room in the preferred with jacuzzi on the balcony. And the preferred bar. Most of the staff was nice, some others were nicer if you tipped. Pools and view were top notch. Other all inclusive resorts I've been at included some free excursions this one had none and not many daily activities to choose from. The options on food was limited on options and time. Only loved one restaurant, Bordeaux. Dress code requirements were a bit restrictive, should have more options for lenient dress. DON'T BUY LIQUOR ON THE CITY TOUR! COMPLETE RIP OFF!

The service was top notch. Facilities outstanding. Food was good. I have nothing negative about this place. They took care of me from the moment I arrived until I checked out.

Attended the wedding of my best friend with no date, at this VERY romantic resort and had a GREAT time! Not a place to meet singles as it's mostly couples but there are so many things to do that the time simply flew by (but didn't feel like it at the same time)! The staff was INCREDIBLE!

Being in the heart of the city. Walk to cathedral, bus to Arches for snorkelling, local authentic Emilio Zapata market. Family owned restaurants Main city street noise. Get room off Main street

The rooms were clean and has your basic needs. The staff was extremely nice and helpful. We needed to use the phone to confirm a tour and the guy at the front desk called for me. They also stored our bags for us while we went out since check out was at noon and we didn't have to leave until later. The beach was not even a minute walk away. The market was across the street and there were placed to eat all around us. The location was great. I wish the wi-fi worked throughout the hotel and not just in our room.

I was able to walk there from the airport and it only cost 80 pesos to get a taxi the next morning to the central bus terminal. The wifi signal was very strong in all the public areas including around the pool. Although not as strong in my room, it was still good enough. The continental breakfast included yogurt, granola, and fresh fruit as well as the usual stuff. It's a ways from the beach and from Old Town for people who are planning a longer stay.

Close to airport and marina The internet sucks.

I enjoyed my first experience at this hotel.