Breakfast, location Extended our stay for 1 night and the staff some hesitation but he got it done!
The room was big with a larger under counter fridge. The AC unit would not cut out and stayed on all night, and water wouldn't drain from the bath, making a shower in the morning impossible after a shower the night before.
It was close to downtown. The room was comfortable..Restaurant was friendly and served good food. I didn't get the room I booked. I had to fight and print off my booking reference to get something close to what I had reserved. They wanted me to go in non smoking 2 double beds when i had reserved non smoking queen bed. What I actually received was smoking queen bed. I didn't even get a discount for being misbooked nor did I get any other form of "i'm sorry" or "free meal". The lady at the desk actually said..."I guess you're happy now"...very rude! Other staff were friendly.
It was close to city sights/stores downtown (walking distance) the parking lot was tight especially when other cars are parked beside the wall in underground parking, makes it difficult when you drive a large truck. The bedding needs to be replaced. The mattress was very firm and the blanket had holes in it.
I liked the location of the hotel the best. I could overlook the bay area and see mountains as well. My room could have been a little cleaner and the hotel staff could have been friendlier. Nothing bad happened, i just felt like they were very dry. Like they wanted me in and out.
The staff was polite, accommodating and very helpful. This is the one hotel that offered its customers complimentary items on request that one often forgets to pack e.g. shaving cream, toothpaste etc N/A
good location room had smokey smell and wireless internet only worked near the window.
Great location, wonderful views, good restaurant on site, clean rooms. Expensive (maybe because I am American and it seems like all prices in Canada are high)
The hotel is well situated, the staff are mostly efficient and friendly ... Three things: 1. Sound insulation between the rooms is inadequate - on my first night there ( a Saturday) my sleep was interrupted to say the least by the blaring TV in the next room which didn't stop until 4+a..m; 2. the maid service for the rooms didn't show up 2 out of 3 days until 4 p.m. or later; and 3. the hotel is located at a busy intersection the traffic noise in the morning (from 7 a.m. onwards) is quite pronounced - so unless you have early morning appointments don't count on sleeping in too late.
View of the harbour
I was on a business trip, very central. I enjoyed staying downtown near the water.
The hotel has fantastic staff, very nice lobey and its located on the harbour. The locaton is the best.
the location was perfect for me. the view (harbour) was beautiful. the room was well-appointed and comfortable, and was clean. the staff were pleasant and helpful. the price was very reasonable.
For the cost I paid and the room I got will stay elsewhere for more amenities and less cost next time truly disappointed for the price
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We arrived late (3am) and the front desk was very kind. There were 3 families together and the reservations weren't exactly correct. One of us had a smoking room (yuck) and the other two had to move rooms in the middle of the trip due to the fact that their Prime Minister (''President'') was coming into town and they needed 2 floors free for him. It was a pain having to repack (we stayed 7 days) and unpack. They were very sorry for the inconvienence and the bell staff moved our stuff while we were out. A big inconvienence but everything else was 100%. Great staff throughout, rooms large, largest bathroom I've ever had in a hotel (even had a telephone in it :) ). Only a block from downtown, George Street, the harbor etc. We had a great view of the harbor. I will 100% stay at this hotel the next time we visit Newfoundland.
The service and staff Room was to warm even when we turned it down to cool
Hotel is very old. Needs updating . Elevators are slow and really busy . You have to pay for parking!!
Restaurant staff very attentive and friendly Too expensive for what you get.
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Location was very good. Staff were very friendly and accommodating. The room was very comfortable. Very good value. Would definitely recommend to family and friends. No downside. Arrived at 10:00pm - dining was closed (but that is not unreasonable). Was too early in year for the courtyard to be open.
Food was good for supper and a nice private table. Staff really good Valet parking at 16$
Great experience. Zero complaints. Will definitely return!
Really close to dt. Perfect location Paid for valet parking. Assumed I would have the security of underground parking. Came out the next morning to see my truck was right across the street in a prime crime location. Not that big of a deal but to pay for valet and to risk a break in wasn't what I expected. Other than that it was an overall excellent experience and I will go back.
We got the U2 room! As a U2 lover, it couldn't have been more perfect.
The raindrop shower...valet parking...and the dining room named "Exile". The menu was efficient and full of flavor. I was even more impressed when they said they could deliver to my ill daughter back at the room. AND they let us borrow a HDMI cable. Mind blown. That it's not in Ottawa...
I love the ambience of this hotel. Perfect location as well
Staff were very friendly and helpful. Thr room had everything we needed and the room was very clean especially the bathroom and shower. The complimentary breakfast was an added bonus. Great stay overall. We would definitely book there again. There wasn't anything we didn't like.
bed smell in hotel
Not great value for money. Everything was OK but nothing exceptional. Staff friendly but we had to ask specially for soap, shampoo etc., things that should have been in the room but somehow were forgotten. Did not like the smoky smell in the lobby. Thankful to be in the smokefree part but connecting doors were left open sometimes. People stood just outside the door to smoke which was unpleasant to say the least. No elevator was also strange. See above
The hotel was in close proximity to the places/activities we had to be/attend that week. The weather was quite warm and it would have been better if the rooms had been air conditioned but at least the fans helped.
Rooms comfortableand clean . Staff very nice and hospitable.
The pool for the kids. couldn't park at an entrence closer to our room.
Handy, in a main location.Pets, were allowed. Quite clean,large bath,hair dryer , free internet. Check-out time is 12 noon, this is great.Wonderful breakfast.But most of all, the Staff were terrific!! I do quite a bit of traveling, and I have to say, it was a bit pricey, compared to europe.Also, no lift, with lots of heavy luggage, is a turn off.Thankfully your staff were helpful!!
Good price A bit remote from downtown
The rooms were kept very clean, the pool was nicely heated and very clean. The restaurant was excellent - definitely take in the special on Fridays for the fish and chips!! The hotel itself could use a bit of an update cosmetically.
Clean confortable room and very pleasent staff.
the pool and the fact you accepted pets
the staff was very friendly. yes. I had a room on the first floor and i was not aware of the smoking rooms around me! it was not nice waking up and going to sleep with the smell of smoke...when you are not a smoker yourself, if i ever have to stay in that room again it will be my last time,it felt like a waste of money.
Comfortable and clean. No complaints.
Staff were very pleasant. It was located near shopping. I booked a hotel room that was to have kitchenette facilities and got a basic 2 bed room which was not convenient for my family.
It's location and the easy access to the shopping area. Nothing
Friendly and helpful staff. Nice, clean room with a thermostat that actually worked.
We stayed only one night as our flight came in just before midnight. We we greeted by very helpful and friendly staff at the desk and in the lounge. Very helpful in answering questions we had on how to get to our final destination.
Booked through Booking.com. When I arrived at the hotel, no record of the booking at the front desk, although I had a confirmation e-mail from Booking.com. and it was confirmed after I booked another room. The price from Booking.com was $119.99, the price at the front desk was $129 ??, not sure. Not impressed.
the location of the Hotel to other ammenties. For the majority of our trip we ate at different sports around ST Johns our meal in the Hotel, was far less than expected.
The Holiday Inn provided a clean, comfortable room with a nice range of extras for an affordable price. We were on a trip to attend a wedding, then do some sightseeing, so we didn't want to waste money on a hotel with a lot of fancy extras we wouldn't use or have time for. This hotel gave us a perfect balance of being pampered comfortably without paying a huge price tag! The only thing I found frustrating was that there weren't enough electric outlets working in our room, or enough conveniently located to get at for chargers, etc.
Good location. Room was the overpriced, considering the two-star rating. Lack of cleanliness: dirty socks, food found on floor in our room. Staff was aloof, not particularly friendly nor polite. Breakfast was very unhealthy: processed food and muffins loaded with sugar.
the hometel in a great location to downtown or roads leading to other places. Its a quiet street,& I felt very safe & comfortable staying there by myself and walking around the neighborhood or downtown area. Included breakfast which had many choices GREAT The parking could be a bit tricky a small car is much easier to park, adjacent streets you had to be careful of permit only areas.
My boyfriend and I stayed at Hometel from October 22-29, 2008. I was very impressed with the cleanliness and decor of the room. We are light sleepers and had a bit of trouble with noise on the first night. The sound was coming in through the air conditioner unit. The staff was very helpful and removed the unit for remainder of our trip. We slept much better after that. I have included a photo of our room: The location is very convenient. It is close to downtown and to Signal Hill. My boyfriend and I enjoy photography, so this worked well for us to get sunrise and sunset shots without having to drive far. I must add that the continental breakfast is superb. They had fresh fruit, toast, cereal, muffins, yogourt, hard-boiled eggs, coffee and tea. It was much more than I was expected and really helped to get the day going. I would definitely stay here again, and I will recommend Hometels to others.
What we liked best about this hotel was the location & breakfast was included.
Clean, comfortable, and convenient to the city center.
After reading other reviews online, I had high expectations for this place. I was very disappointed. The bad things about the place include that it is VERY small room. There was no place to sit, so I ended up sitting on the floor most of the time. A desk or chair to sit and read emails would be nice. The internet was hit or miss most of the time. Parking was ridiculous. The bed was one of the worst I have ever slept in. The free breakfast was not at all looked after and there was never a knife anywhere to be found and never any coffee made. The good thing about this hotel was that it was in a great location. We close by many things, but there re other hotels even closer, so I would choose one of those instead. The room was clean and seemed newer. Overall, my husband and I were not happy here at all.
completely inappropriate to value for money: Whereas the quality of services the price is too large. Breakfast is sufficient.
My kids enjoy the waterslide, I enjoy the proximity to the major shopping areas, and the free breakfast is the topping on the cake!
Excellent location, good room size, friendly staff, reasonable price. Poll was a bit small.
The continental breakfast. Very small rooms, no side table by the bed.
The service was excellent, room was very clean. The location is close to the airport and downtown. Chairs in the rooms are not particularly comfortable to work from for extended periods.
Close to the airport,reasonable price,quiet location,easy acess to downtown in a taxi, free parking, staff friendly and helpful at all times. No
My son enjoyed the pool and waterslide
Our family enjoyed being able to use the pool and water slide as well as the continential breakfast which was, of course, self serve.
pool; for the kids and free breakfast
The staff are very friendly, rooms are clean and it's located close to the airport. I reccomend this hotel to anyone who need a short stay for a shopping trip or because they want quick and easy access to the airport.