Accessible to slope, and the Gondolas. Very clean and beautiful. Although I didn't really need to interact with staff, I witnessed some troubling customer service. Get angry at them, and they get angry right back. Made it a little awkward waiting to ask a question with a guest and person behind the desk yelling at each other.
Staff was friendly and tried to help . . . The room (which we could not see when reserving on Kayak) was literally the smallest hotel room I've ever seen - a glorified closet actually. We also could not determine if it had one queen or two doubles - the fact of a single double proved highly difficult for my 19 year old daughter and I since it literally took creative engineering to fit the cot in the room . . . all this for only $200+ per night . . . buyer beware
location power outage
Great bed, hot shower, great views Staff was a bit young and really unprofessional. A huge party over 2 days took place at the common area with blasting rapping music and 100 college aged kids taking over the pool and hot top so a 30 something like me wasn't able to relax in the tub at 10pm after the days activities. The staff didn't try to stop anything from happening. Would not stay here again.
Amazing views with great access to the town via the free gondola. Pool has amazing views!
Mister in room for dry air. Tub size. Bed comfort. Price. No stopper for bathtub.
Beautiful mountain lodge with great views. The rooms were beautifully decorated, beds comfortable and staff helpful & accomodating.
Difficult to describe the resort. We arrived late and no one was there to check us in. Keys were left. Easy to access and everything was in order. We were there just to sleep and up the next morning to next location. Overall everything was fine.
It was a nice, basic mountain lodge. Clean and had a great patio view. Definitely more for skiing season. The room had one bedroom and a small living room that was small/slightly uncomfortable to hang out in. A better place if you just need to sleep.
My husband and I had never been to Telluride. As I looked on Kayak this hotels price and pictures caught my eye. It was exactly how the pictures looked. The rooms were beautiful, the staff was very helpful and they have a free shuttle service to take you wherever you need to go! Only one thing that left a bad taste in my mouth. We woke up Saturday morning at 9am to order room service and the person who answered was very rude and said "Were not doing room service right now, were understaffed and extremely busy!" Then hung up....when we walked by the restaurant an hour later it was closed and empty?
I'm in hotels about 75 nights a year for work and this was my first time in Telluride, and the hotel was great in every regard, but the staff is what really made this hotel a 5 Star place, especially Ron and Niko. The streets were covered in snow and ice and Ron and Niko toted us everywhere in town in the suburban shuttle. They were so friendly and knowledgeable about Telluride and just couldn't have been a better representation of the town. Can't wait to go back! The breakfast in the little restaurant was pricey and the food wasn't that good, I'd recommend exploring the town for breakfast places.
We have stayed in several places for several years in Telluride. This hotel has the best hotel beds you will ever sleep in period.
The hotel was very nice and cozy. Room was spacious (once we got in the correct one). And location was ideal. The check in staff seemed confused about our room. After the 3rd try we finally got in the Junior Suite room we had reserved. There was a "welcome bag" on the bed with water, sunscreen, pain reliever, chips and an inexpensive mp3 player. We often get these at various resorts so we thought it was a nice touch. Turns out the bag was meant for a wedding party but there was no name tag on the bag or any indication it was for a wedding. Upon checkout, my husband, 13 year old son, and myself were independently grilled about what happened to the bag and the contents of it. I even received a vm from a staff member. I consider this extremely unprofessional as this was a hotel error by not having their room assignments correct. On another note, the shuttle driver was very nice, pleasant and helpful.
Awesome Place, what I call an old fashioned hotel. Big rooms, great decor, friendly staff and pet friendly. Even had a sign up to welcome our dog. It was off season so the restaurant was not open but the staff drove us to anywhere we wanted to eat.. Loved the balcony allowing us to sit outside with our coffee. Bed to high
Location and decore were beautiful, really liked the balcony on our room. Wished this hotel had better access to food on site.
Everything was great! Staff super friendly, helpful and awesome! The bar only had two types of draft beer and no bottled beers . They need to add a few more....
Beds to high!
Great facilities Staff needs a bit of training. Service was only so so.
Great staff, location, spa facilities Got a great deal last minute Resort fee is annoying - just include it upfront Room felt a little dated - bed surprising uncomfortable (too soft) for a 4-star hotel. I had 120 hotel nights in 2015, and this was less comfortable than any of them Still four stars because everything else was good
The staff went above and beyond. The view and locations great. Beautiful & cozy. The loud snow groomers at 3 Am in the morning.
It was a perfect stay from check in to checkout. From the time Stuart and Shane checked us in and finding accommodations for my Corvette and Harley, all the way till to our final breakfast, this was an ideal place to stay on the mountain. And speaking of the included breakfast, Shane wasn't lying when he said it was the best in all of Telluride. The room had a balcony, fire place , small kitchen and a steam shower, which included use of a private hot tub on the top floor overlooking the mountain. We will be back next year, same time. It was all good!
Very nice staff! Friendly and good breakfast. Clean
Great locationn one block off main street Updated old motel. Pretty standard room , generic. Noisy guests. On street parking worked out bur did not like absence of any storage for our bikes that sat overnight through a storm.
I couldn't be happier with my stay at the Victorian Inn. The staff is super friendly and made special accommodations for checking out. The room was immaculate and clean. The Inn is right next to downtown and the gondola making everything super convenient. The only issue was that I didn't stay longer.
Extremely friendly staff, relaxing hot tub.
It was a very pleasant stay for a very reasonable price, would stay again.
Great spot in Telluride, close to everything and great price
Heather at the front desk was very nice and flexible. She helped us with all of our needs and was super friendly.
fair rate for Teluride: $114/night old hotel and it took a long time to check in and check out
Room was clean. Front desk taff excellent. Not enough parking. Construction noise.
We stayed only one night but the staff was pleasant and very accomodating. It is a very simple stay, basic and very clean accommodations. For a quick stay, 1-2 nights this place is just right! The parking was a bit tough, but I think that goes for all of Telluride.
This extraordinary boutique hotel was a perfect mix of elegance, attention to detail, and outstanding customer service! Everyone from the valet to the front desk exceeded our expectations, and made us feel like we belonged here. Absolutely cannot say enough good things about this hotel and the staff. Having to leave at the end of our stay...
Clean, friendly staff, right next to gondola loading area, quiet, 10%discount for spa treatments, spa located near lobby. Fireplace in room. Robes provided for hot tub/sauna. Great breakfast included.
There are wonderful perks with this hotel.
The new Sheridan hotel is a beautiful building with a great location right in downtown Telluride, you walk outside and are right in the downtown street with beautiful mountain views all around. The inside of the hotel was lovely, it had this great old time feeling and was beautiful. The room was very nice and very clean, it was comfortable. The hotel room while beautiful and clean was so tiny, for what we paid to stay there for two nights I couldn't believe how small it was, the smallest hotel room I've ever stayed in. They also advertise on their website that they have hot tubs, I called the front desk to ask how late they were open and the guy told me they didn't have hot tubs and when we tried to go up to the rooftop deck, the door was locked but we could see hot tubs up there. I just thought it was interesting that he said they didn't have any when we could obviously see them, it's one thing to say they're not open right now but why'd he have to lie?
location was great and rooms were clean noise from bar went until 130AM on Saturday night. Rooms were cramped
Location was the best! The hot tub isn't open in the winter...which is the only time when you would want it.