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Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.
a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort
The staff were amazing! Very nice hotel. Wifi not included. Not crazy on the fact that they make you pay for it.
Front desk staff, comfortable beds Room cleanup missed a couple items
The room and the view. The being woken up at 5:30 am by a fire alarm that went on for 30 minutes, only to have a jack hammer being used 2 hours after that. Barely anyone in the hotel spoke to us, and it took over an hour to check out and get my deposit back. Will never return.
The pool and the view I like the service and the cleanliness excellent location
Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.
We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.
Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.
Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions. Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.
The staff was fabulous The carpet in the room was filthy. There was a red stain between the beds that was unacceptable.
Comfortable bed, clean, great location.
This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in. Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
Location No hot tub
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
Clean and comfortable. The location next to Eaton center makes it ideal for shopping and eating.
-very comfortable beds and convenient location complimentary continental breakfast should be included
The front desk clerk was extremely friendly. The rooms were very clean. Crisp bed linens and dust free The pool was small and way too hot! They claim rooftop pool but in actuality it is just a small pool on the top floor of the hotel. Hotel breakfast priceswere outrageous. I have a hard time justifying $15 for a juice and a muffin. And $30 for an egg and bacon.
Good location, with an easy walk to a lot of cool areas. Nice accommodations. Friendly staff. Parking cost $35 extra, and wifi was $10 per day. It's 2015 man, wifi should be freeee!
Enjoyed the proximity to the Eaton's Centre and not having to worry about bringing a coat along.
Beware of the crime in the area. There was a murder outside the front door. If safety is a concern you should not stay here.
Great location. Close to subway and eaton centre Cheap price room but you pay extra for parking and wifi. Nearly 70 bucks just for those 2 alone. Rooms were nice but the ACC was terrible. Even at the lowest setting room never got below 23
Great location Parking lot was full. Alternative was not explained that we so we ended up with a ticket. They could not reimburse us.
The venue itself always had good music playing and served beer, so I was satisfied on that front. The location was the best part as it was close to many attractions. The room was small and so was the bed. I didn't mind so much but my female friend did. If you're the skyline type, don't rent here. If you're the musically inclined, low maintenance type, this place is nice.
Not much. No room check in had to go to bar and walk through a very busy jazz club. Could barely hear the BARTENDÈR giving us keys to our room. The club was over packed and was a pain in the ass to get out of. Room was çold and t.v. had limited channels. Washroom was a joke....stupid set up. Woke up the next day and when we were leaving we noticed about 15 police officers eating breakfast watching us walk down the stairs...very uncomfortable!!! The noise is just unbeatable and you will get no sleep...DON'T BOOK HERE!!!
Location, location, location, staff, breakfast No elevator, no parking, tiny bathroom
hotel staff f are friendly, nice jazz music
Lovely staff, very welcoming and understanding of our late check in (3.30am!), very helpful. Room was clean and comfortable. Cannot say a bad thing about Rex hotel!
The location was o.k. and the Rex bar staff was friendly and helpful Loud, small, no place to put anything. no curtains on windows - had to get dressed without the lights (was like a fish bowl). No ice or vending. Stayed 2 nights and did not see any hotel staff the entire visit. More like a hostel not a hotel.
The staff was very helpful and friendly. I wish they started the free coffee service a little earlier than 9am. ;-)
Staff was very friendly, hotel was clean, and in a really good location. Only thing that would have made it better was if they offered late checkout, but other than it was a nice place to stay if you don't want to spend too much.
This is actually a jazz bar and the hotel is a supplementation to it. But jazz is really nice. I guess the original idea of this hotel is to provide some rooms for musicians from the bar below. The owner of the hotel is very helpful and friendly. Floor in the corridor of the second floor was not very clean, probably due to because they were trying to fix something on the ceiling.
The hotel was clean and the staff were great. It's excellently situated for a city trip such as attending a concert and shopping. There are not lots of frills but it's excellent value for money.
The location of the hotel was great not that far from the coach Canada/greyhound terminal. Walking distance from dundas square and Eaton center. The one thing i love is that our bed sheet got dirty after dropping some food as we notified the staff and stepped out for 10min it was already changed for us when we got back. The only thing we didn't like was we had to check in at the bar which we knew already about after reading these reviews but it was okay the staff would still act professional with the guess staying at the hotel.
The best thing I loved about this hotel it was close by everything. The thing I did'nt like about this hotel was the staff just one person at the front desk, he had poor customer service.
It was right across the street from the venue I needed to attend so the location was perfect. Also, the breakfast far exceeded my expectations. The room was horrible. The following are the specifics that I remember: peeling wallpaper, broken plaster, stained tub and tub surround, no daily visit from cleaning staff (lack of shampoo), no in room coffee, and poor soundproofing.
Location Moldy smell, shower did not work, it was not clean.
Breakfast vouchers; For NAYCC event, lots of water and spacious parent waiting room are provided. The elevators looks dangerous.
Leaving It is a dormatory, not a hotel and that should have been crystal clear
Great location and great view of the CN tower! Nice bathroom / shower. It's kind of lame that you are expected to pay a cover to go to the hotel's bar BUT you can sit outside on the patio without a cover charge if there is a spot and you can still hear the music. Room looks like a dorm, but you shouldn't be inside anyways!
It was extremely close to downtown Toronto for a good price. The beds only had one pillow each, elevators were archaic, rooms had no televisions.
The location was very central. Carpets need cleaning.
The location and breakfast included are the only highlights. The entire building stinks, literally. They never changed our sheets or clean the room. We stayed there 4 days!
The location I don't like the service, the room so dirty and the wall has hole. A lot of garbage under the bed the bed sheet has a shoe mark. I couldn't sleep well and horrible experience in this hotel. I won't go back to this hotel anymore
Location is fantastic. The breakfast is fine as well. Parking was an extra 24 bucks for the day which is average for Toronto. Tight parking but fine. It had beds, a shower and towels... The rooms were not very clean, did not have a tv (didn't matter to us) or wifi, but more importantly there was no way to open the windows, therefore the air in the room was stagnant and close to unbearable.
location no TV