The old world charm was amazing! Hotel employee at the front desk was extremely helpful with directions, obtaining Raptor basketball tickets, and the bike rental. Loved the free parking and the free breakfast each morning. Our stay was top-notch!
Front desk staff were rude and unwelcoming.
Comfortable rooms. Service was slow in the restaurant.
The room was large and the bed was comfortable. Easy transport to, and from, the airport. - No power outlets near the beds. If you want to charge your phone at night, you have to do it elsewhere. Even over by the desk there was only 1 power outlet available. - The room wasn't exactly clean. There was some sort of mold around the edges of the tub, where it met the tile, which looked disgusting. The light switch was absolutely gross. - 2 hours after check-in, my credit card alerted me that they had charged me for an additional 193.15, even though I had already paid for my room. When I went down to the front desk, they waffled around and finally said it was just a hold and it was normal and it would be refunded when I checked out. I again asked why they charged me more than the cost of the room that I had already paid for and they were unable to tell me. If it was just a "oh he took something from the min-bar" type hold, it was an oddly specific amount. If links are allowed, here is a link to pictures I took in the hotel showing how unclean it was: http://imgur.com/a/kKD0U This hotel is a hard pass for me. I should have known better than to stray from established chains.
Super comfortable beds; clean rooms
The bar/Restaurant staff was more pleasant. Service was good there. Reception Staff seem to be bothered by answering questions or providing services. I felt that I was their work routine by simply check in and out. And when my daughter went to ask for snack food, that was not well received either. No eye contact, not bothered to answer with a smile. Seen better service at a 2 star hotel
everything I did not like that they do not offer smocking rooms
The room was modern and my girlfriend and I enjoyed the ambience of it. The hotel is experiencing major remodeling, therefore parts of the hotel aren't complete (elevator, lobby, some floors) the stopper in my tub was literally just sitting in the tub and the towels smelled like cigarette smoke in which i hate. The overall stay was good and for the price i got it for I won't complain. They upgraded my to a suite on the top floor since it was my birthday. Towels smelled like Cigarettes, long metal stoppers from my tub was broken and could have been hazardous and the strickly 11a.m. check out times.
The location near the airport, the staff, the service and the qualtiy of the room.
the bed was very comfortable, bathroom and room in general were very clean not a good selection at breakfast
Very nice hotel with excellent staff, Removed internet and parking charges which was a nice surprise. Room was reasonable price considering downtown prices. Parking expensive for the area and internet wifi should be included in price of room.
Location Very poor climate control, noisy fan coil units, lack of temperature control for shower. Bathrooms fixtures old and have to be replaced. Unworthy of a Westin brand.
Very conveniently located in the airport, nice staff. There was nothing to not like
its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....
clean had to switch rooms.
It was clean. The staff is slow to address a customer. Two examples; two staff members were behind the counter while I arrived to check in, there was no one waiting in a line to be helped, it was just me. I stood there patiently for what seemed to be a longer than appropriate time to even be addressed, when I finialy had to say something such as "hello, can I check in?" The second example was the restaurant there within the hotel. It's an Italian themed place and after a long day of international travel, I just wanted to eat and then sleep. There was a hand written "sign" taped over the hours of operation that stated they would be closing at 9:00 pm. It was around 8:20-8:30 when I got there and I didn't want to trek out for a meal. NOT ONE RESTAURANT PERSON CAME OVER TO GREET ME. A kitchen worker saw me and we made eye contact, I was hoping that would have raised some concern on his end that a customer was standing there for over 5 minutes and still not seated. I left and headed to my room to get my rental car keys and midway down the elevator, I decided to try once more...only because I really didn't want to head out for a meal. The convenience of the restaurant within the hotel was appealing in this instance. When I arrived to ththe seating podeum, no one was there, but there was two workers near the bar, one of them rushed over and I asked if it was too late to get a meal. The rest of this experience at the restaurant was great.
The staff was so kind, friendly, and helpful. N/A
Beds were surprisingly good Ac in room was not working, 30 degrees outside.
Decent hotel, comfortable updated room. Everything worked well, and a new/newer shower curtain. Plus, I heard staff discussing new curtain for other rooms, too. Hotel is under renovation. Carefully being done so as not to disrupt guests. Mostly, it doesn't disturb or get in the way of guests. Parking lot does need repaving but not impassable or unusable. No continental breakfast included with room charge---not end of world but a bit unusual.
I called the hotel many times to make sure that the pool and hot tub is open as it was my main purpose to stay at this hotel was for the hot tub upon arrival I asked if the hot tub and pool was open before I checked and they said it was so I checked in… When I went to use the hot tub they had caution tape and pylons around it and when I asked about it they said it was being cleaned and then a mechanic would not be in until Monday and I was checking out on Sunday Hot tub being closed !!!
After a 23 hours trip it was a piece of heaven to stay at the Crowne Plaza. It was sensational.
TV did not work Sheets were itchy
Close to my business trip location I just come to sleep and it was fine
Nice and close to the airport with great shuttle service.
They did not have a room available at 3pm and one of the hotel staff members told us to come back in 45 min, as he did not work for the housekeeping department and has no idea when a room would be available.
Great locations and having a 24 hour Perkins Restaurant at the hotel was extremely convenient as I had to leave for an early morning meeting.
The location was great for what we needed Had 3 rooms between the 6 of us and 2 had to switch rooms the first night at 4 am because one of them got bit by a bed bug. No mattress covers oj the beds... Their first room had a plastic bag over the smoke alarm and the window was broken so it would open wider than it should have. Another room had the used soap bar and shampoo bottles from the previous occupant still in the shower which obviously wasn't cleaned and the 3rd room only had 1 towel in it...