The hotel is located in downtown - close to everything. My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Pool area was very nice. Close bus bus connections. Long way from beach. Room a little musty smelling. Club a little loud right below us.
We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
How much was included in the room: Dishes, etc. Closeness to the shopping mall and restaurants The cleanliness-Towels and linen were not so fresh
Really easy to get around. Real close to plaza Americas so that was convenient n/a
Friendly staff Good location for off-kulkana Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke
The staff mostly and the ease of my stay It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.
The room was super clean, large. Well done rooms and just a good friendly place
Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.
staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table
Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door. It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.
Friendly/Helpful Reception and hotel staff Nice & clean Spacious, comfortable room. Extras in the room: coffee maker, microwave, mini fridge Beautifully updated, spacious bathroom. Excellent water pressure - especially if you have long hair to wash Privacy around pool area. Fitness center Business center On site restaurant & complimentary continental breakfast. Excellent downtown location: public transport/bus stop 50 yards from entrance. Mall 2 blocks (5min walking) away. Supermarket, pharmacy & restaurants all close-by (walking distance). Complimentary DVD's to choose from to watch if you'd like. SMOKE FREE. Thank goodness. Booking via Kayak saved me 50% off the price you'd pay if you reserved at the front desk. Not kidding. There is nothing I didn't like about this hotel for this price point, and I have rather high expectations. Comparable to a 3.5 to 4 star hotel in the USA. There is nothing I didn't like about this hotel. Highly recommended.
The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach. The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.
Norman was awesome. He was friendly, knowledgeable and helpful.
The staff like most Mexican were extremely nice and helpful. Every part of the hotel that I saw was very clean. The room was spacious and the bathroom was well portioned. I especially like the feature that the room key activated the room lights and once removed would stay on for only 5 mins. Check in and check out was a breeze and it was practically a straight line to the airport. Easy location to get to and from. Muchos gracias!
We had an absolutely fabulous when they stay at the Four Points Sheraton I would recommend this hotel to anyone it was first class all the way including the breakfast and the service from the hotel staff
We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
Location Dirty rooms & towels
Its clean small room it's great The location from zone hotelera
Very easy to reach, low cost valet parking, good spot for access to the Centre of Cancun. Not a beach hotel.
We had an excellent stay here. We had a single night before catching our flight home. The room was clean, the bed was comfy, the wifi worked great, the location was great. The staff was helpful and friendly. They had one of the nicest "continental" breakfasts that I've seen in my travels, with a large selection of fresh cut fruit, fresh bakery products, "make your own waffles", and 6 hot food items. We went to the top floor by accident and bumped into the general manager of the hotel, who gave us a quick "tour" of the city pointing out some interesting points on the sky line. We would stay here again.
Location Was absolutely bad experince, never coming back or recommended !!
The location was great for us. It is located between the American hotel strip and the Mexican area of Cancun, giving us easy access to both worlds. From the hotel there is great access to transportation. It was not easy to get USD funds changed to MX Peso.
Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking. Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!
Clean and simple. Good for what we needed. The "third bed" in the room turned out to be a couch that folded down. Ok, but not as expected.
Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block. Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.
The hotel didn't have our reservation for 2 rooms, but only for one. Very unflexible in compensating for this. Hotel itself is fine, but people working at reception do not live up to their own service slogans which are prominently displayed all over the hotel! Live up to your service slogans!
A small, very eco-conscious green oasis in the middle of downtown Cancun. Shower wasn't very warm .. but we were having torrential downpours that might have affected the system.
Very clean, friendly staff, beautiful grounds, close to everything in Cancun Ac in room didn't really cool well
Good location to bars, it's air conditioned and its a cool looking hotel. the hotel bar food is kinda crappy. The water didn't work for the first few hours after we checked in but I'm pretty sure they had it turned off to our floor to converse it or something. That's what it sounded like anyways. There's no blankets on the beds, only sheets. We stayed for $60 cad. You're in a good location for bars, everything's walking distance and you have a ton of choices. I'd stay here again. We didn't see any bugs (and I looked) and the bed was pretty comfy
Like there scultures, loby , there are a good bohemic ambience to delight music trought the nigth, grate painting walls To much noise at nigth, cant sleep, specialy a drop on my air condicion machine, i was report, but nobody didnt fix.
The Hotel had potential. Only if they could've just kept it clean. Smh! There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!
super clean lovely stuff close to the main street and bus stops small fridge
Low price The curtains of the rooms are very thin and you can see right through them from outside of the room. That means anyone walking through the hallway can see you inside your room. Even the smallest amount of light such as having the tv on makes the curtains transparent. We had to change our clothes in the washroom and were not comfortable at all in our room. Very unacceptable and I do not recommend it for any couples.
Great friendly staff. Close to airport. Clean & cheap. Nice house converted into B&B.
Location is amazing, hotel has a very home feeling to it.
We have stayed here many times in 15yrs...great price, central location, great staff quiet,easy.....
Donny and his mother were the most amazingly and gracious hostel hosts I've ever met. Such a pleasant. Experience living in their home/hostel/apartment ...idk what you call it but it was perfect for me. If you want a true Mexican experience and are traveling on a budget, THIS IS YOUR PLACE! Cheers to Donny for a great time.