The hotel didn't have our reservation for 2 rooms, but only for one. Very unflexible in compensating for this. Hotel itself is fine, but people working at reception do not live up to their own service slogans which are prominently displayed all over the hotel! Live up to your service slogans!
Pool area was very nice. Close bus bus connections. Long way from beach. Room a little musty smelling. Club a little loud right below us.
Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
The hotel is located in downtown - close to everything. My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
Location Was absolutely bad experince, never coming back or recommended !!
The location was great for us. It is located between the American hotel strip and the Mexican area of Cancun, giving us easy access to both worlds. From the hotel there is great access to transportation. It was not easy to get USD funds changed to MX Peso.
We had an excellent stay here. We had a single night before catching our flight home. The room was clean, the bed was comfy, the wifi worked great, the location was great. The staff was helpful and friendly. They had one of the nicest "continental" breakfasts that I've seen in my travels, with a large selection of fresh cut fruit, fresh bakery products, "make your own waffles", and 6 hot food items. We went to the top floor by accident and bumped into the general manager of the hotel, who gave us a quick "tour" of the city pointing out some interesting points on the sky line. We would stay here again.
Extremely clean and confortable. Close to restaurants
Very good staff, nice modern room Not a fantastic location. Room without a window wasn´t great.
Very friendly staff and nice and clean rooms! Good value for the money! On booking.com it said that there was a shuttle bus to the beach, but that was not true.
Good, comfortable and clean rooms, great beds, huge HD LCD televisions, good internet connection in rooms. Excellent staff most of whom speak english, very helpful and efficient. The hotel has a beach club with transportation. Good location around the corner from market 28 and 10 minutes walk from ADO bus station. The food was good, with good prices and a good selection for breakfast available ( cereals, fruit, eggs, hotcakes etc all on the menu) The onsite cafe and restaurant doesn't do cappucino coffee. The atmosphere in the restaurant needs improving.
This is a new hotel, rooms have all comforts for very low prices. The parking is very useful because we were renting a car. The bed was not clean, like if sheets have been used already and not changed. We asked to have the bed changed but since it was late in the night, they just provided us with clean sheets (which were very old and stained, even if clean) and we had to redo the bed ourselves. The air conditioning is very noisy.
The weather was great, fresh fruit at each meal and the staff was very pleasant. Internet service was a challenge to use and our room was rather noisy.
The waterpark is a huge hit with kids up to about 10. The entertainment team led fun soccer & volleyball games. We went at low season, so didn't have any problem with waiting for anything. The fancy Mexican restaurant had delicious food. The buffet was average. The breakfasts were delicious. Would have liked a fridge in room. Kids wanted apple juice for breakfast.
There was very little to say that was above average for the hotel. The service staff were very friendly and helpful. I did not like the pushy timeshare sales pitch that we were steered into from the minute we checked in.
The staff was very accommodating when we arrived early and had been traveling for well over 24 hours, the staff was able to get us checked in several hours before the scheduled check in time with zero hassle and no additional charges. This was awesome!
The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach. The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.
Friendly staff Good location for off-kulkana Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke
Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.
staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table
Norman was awesome. He was friendly, knowledgeable and helpful.
Friendly/Helpful Reception and hotel staff Nice & clean Spacious, comfortable room. Extras in the room: coffee maker, microwave, mini fridge Beautifully updated, spacious bathroom. Excellent water pressure - especially if you have long hair to wash Privacy around pool area. Fitness center Business center On site restaurant & complimentary continental breakfast. Excellent downtown location: public transport/bus stop 50 yards from entrance. Mall 2 blocks (5min walking) away. Supermarket, pharmacy & restaurants all close-by (walking distance). Complimentary DVD's to choose from to watch if you'd like. SMOKE FREE. Thank goodness. Booking via Kayak saved me 50% off the price you'd pay if you reserved at the front desk. Not kidding. There is nothing I didn't like about this hotel for this price point, and I have rather high expectations. Comparable to a 3.5 to 4 star hotel in the USA. There is nothing I didn't like about this hotel. Highly recommended.
The staff mostly and the ease of my stay It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.
Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door. It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.
The room was super clean, large. Well done rooms and just a good friendly place
Very clean, friendly staff, beautiful grounds, close to everything in Cancun Ac in room didn't really cool well
A small, very eco-conscious green oasis in the middle of downtown Cancun. Shower wasn't very warm .. but we were having torrential downpours that might have affected the system.
Really easy to get around. Real close to plaza Americas so that was convenient n/a
We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Liked not being part of the tourist swarm at the larger hotels. If you want to be closer to the city and culture, this is the place.
Friendly staff, great location with easy reach from Central bus station and Avenida Tulum. Clean rooms sound isolation is a bit poor
The location is good, easy to airport, ADO, market... there is no hair dryer, the towels not that good.
The singers in lobby bar is excellent, the local singers' latin songs interacted with the audience, young and aged people were happy, the songs released the pressure of people daily life from. To a foreigner, it was very impressive these songs has a magic power to touch you, release you. Paul The breakfast in lobby restaurant is excellent, not expensive, but delicious.