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Fordele: Clean and comfortable airplane

Ulemper: Entertainment wasn’t working the entire flight

Fordele: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Ulemper: This was my worst experience on any Lufthansa flights. Worst ever!

Ulemper: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Fordele: The crew was friendly

Ulemper: Maybe not have my luggage lost and get rebooked to a later flight for no reason

Ulemper: Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped

Ulemper: Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival.

Fordele: attention and food

Ulemper: more bathrooms on the airplane

Fordele: Nothing

Ulemper: Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con

Fordele: Service and the price!

Ulemper: Lots of things but I’m sure TAP it’s working on this!

Fordele: The food served was really good (bacalhau), and the crew very friendly.

Ulemper: The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!

Fordele: The in flight snack was surprisingly diverse and tasty.

Ulemper: We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off.

Fordele: Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok.

Ulemper: The food could have been better.

Ulemper: Flight was delayed for no apparent reason, very delayed.

Ulemper: Not delete 50 minutes!

Fordele: Excellent customer service, on time, very safe

Ulemper: Did not like coffee and water cost too much !

Fordele: Nothing yet. We missed the flight due to delay on our connecting flight.

Ulemper: Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed

Ulemper: More newer movies and better main course.

Fordele: Service and the price!

Ulemper: Lots of things but I’m sure TAP it’s working on this!

Ulemper: Boarding was a disaster that took an extra 30 min

Ulemper: Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival.

Fordele: The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous.

Ulemper: There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized.

Fordele: Crew was nice.

Ulemper: My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff

Fordele: Chief of the cabin

Ulemper: Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff.

Fordele: On time & clean

Ulemper: Can’t really say

Ulemper: Was very satisfied with everything.

Fordele: crew was great ,seats was better than good

Ulemper: nothing

Ulemper: Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience.

Ulemper: Boarding was a disaster that took an extra 30 min

Fordele: I lost the flight????

Fordele: The crew was good. The plane was clean. The snacks provided were good.

Ulemper: The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something.

Fordele: Service and the price!

Ulemper: Lots of things but I’m sure TAP it’s working on this!

Fordele: The boarding procedure was much more organized than the previous flight.

Ulemper: They served fish on board, and the odor stuck around for awhile.

Ulemper: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.

Ulemper: More newer movies and better main course.

Fordele: Clean & ready

Ulemper: Entertainment options

Fordele: Staff was friendly and helpful- finding the proper terminal was fairly easy even without assistance got the tickets for a great price ( need to use an actual credit card as your bank card WILL NOT work for booking although the bank card will work in the shops with in the airport which made life nice as I was able to get a coffee shortly after exiting the plane

Ulemper: My only complaints are beyond the position and abilities of the air line or staff - although a few of the flight attendants seemed a bit tired

Fordele: Free food, against expectation

Ulemper: Despite not purchasing meals or drinks, it would’ve been nice to have been asked if I want any water. For an international flight that was over 10 hrs, I would never recommend.

Fordele: The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system

Ulemper: The seats like most airlines are uncomfortable and the leg room is bad.

Fordele: Nothing much to say. The crew was polite, kind and professional.

Ulemper: nothing.

Ulemper: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Fordele: The crew was professional. The process of sharing information about gate changes was very well organized.

Ulemper: Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane.

Fordele: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Ulemper: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Fordele: Nothing

Ulemper: We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide.

Fordele: Flight was canceled

Ulemper: Flight was canceled

Ulemper: We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee

Fordele: The flight was fine no problem

Ulemper: Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival.

Ulemper: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.

Fordele: The food served was really good (bacalhau), and the crew very friendly.

Ulemper: The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!

Ulemper: If baggage claim was faster

Fordele: Everything was excellent

Ulemper: Food

Fordele: nothing

Ulemper: very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court.

Fordele: Not much went well, sorry

Ulemper: Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight.

Fordele: attention and food

Ulemper: more bathrooms on the airplane

Fordele: Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste.

Ulemper: Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use.

Fordele: Fantastic crew, super comfortable seats, food was really good, boarding organized.

Ulemper: Nothing could have been better!

Ulemper: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.