Affaldsspand på toilet blev ikke tømt under opholdet, selvom den var fyldt. Togstøj døgnets 24 timer. Børn under 16 år ingen adgang til fitnessrum, selvom der er forældre med. Ingen faciliteter for børn andet end til pc med internetadgang.
service og betjening i top, god restaurant tilknyttet, såvel værelser som lobby og restarant var hyggelig og inspirerende.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
Restaurants and Business services
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
very very splendid hotel !!!
service room service
The concierge gave false/conflicting answers/suggestions most of the time.
Breakfast. All was so fresh and very tasty! NO
The pool and related facilities were very good
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
Clost to train station, clean and price is reasonable
Location clean tranquile modern Close to train station helpfull staff No comments
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
Location, room size Service at the breakfast could be improved
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
The staff was incredibly nice! I've been upgraded which is always pleasing.
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
Friendly and smiling personel at the reception ready to help you .
services like the spa and free internet, location in the city, nice room, friendly staff
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
location is very close to everything Staff unfriendly
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
The service and style other than in the restaurant The very poor service in the restaurant
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
This is an immaculate boutique hotel. Excellent services.
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
Everything The room was a bit small
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
I was forced to wait my room up to 4:00 p.m.
The room was excellent! Hotel is situated a little bit far from the main shopping street
The hotel room was very beautiful and the staff always wanted to attend to our every need.
quality of service
nice room parking is very ecpensive 40 frank per night
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
Convenient location Noise and vibration from electrical unit behind bed
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
the room was quiet cold and noissy because of the aircondition what i could no close....
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
Location and Quality of the Restuarant View from the room
large, spacious room, beautiful hotel in a very central location,Excellent service
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
its a too expensive accomodation
Friendliness and cooperation of staff. Hotel is overpriced, but I understand it is in Geneva.
Convenient hotel with very friedly staff, cool rooms, very comfortable beds, well designed and free in room Nespresso coffe.
Staffs are very helpful, friendly and welcoming, modern hotel decor, clean, location is close to everything
I stayed in the EastWest hotel for the second time, and definetivly stay once again. The hotel is very nice inside and feels like at home.
The staff was excellent, very chic. The menu in the bar was very limited. It was a open plan (the bathroom is basically in your bedroom. Most importantly you are one block away from a "sex district" so there were prostitutes all over the place if you take a wrong turn at night.
Excellent and facilities and a great location. An expensive hotel but outstanding in every respect.
Excellent staff, good food, comfortable and classy. Good size with easy access. Lack of parking could be a problem.
A nicely designed and comfortable hotel, with helpful staff. Good value.
Room was clean and nicely decorated indeed. Hotel is centrally located, right in heart of red-light district. Very noisy all night long as the red-light district is full of life as always. Wi-fi was not functioning. Some "champagne welcome voucher" was absolutely useless. 50ml whiskey cost US$50 in a bar. Breakfast was a joke.
Very clean room with aroma. Welcome fruits were delicious. Walking distance from the railway station and the bus terminal to Chamonix-Mont-Blanc. No bathtub.(Only shower was available.)
Excellent location (lake is just 2 min walk), very friendly and helpful staff, well-designed rooms, comfortable bathrooms (incl. bathrobes and slippers) I think sound isolation could be improved: in the morning through my door I could here other hotel guests (on the same floor) leaving their rooms
Lækkert design, fremragende badeværelse, central beliggenhed - derfor nogen støj fra gaden. Fint til byferie (den kategori mangler under punkt 2. Hjemmesiden Booking.com lovede gratis parkering, det viste sig ikke at være korrekt. Hotellets aircondition var ude af drift under en hedebølge, det var uheldigt.
Dette er et mindre hotel med central beliggenhed i Geneve. Værelset var lækkert indrettet med masser af skabsplads, godt fladskærms tv, køleskab og aircondition. Parkeringen var god (men husk at reservere plads).
The courtesy of the staff, the cleanliness of the establishment and the proximity to the city. We should have taken the street car free ride but didn't have enought time. I'm sure it would have been a wonderfull way to see the area. We could not understand if there was a kitchen at Kipling, why anyone would sign up for breakfast at 18Sf for a coffee and croissant and how the afternoon cocktail hour worked. Was there a restaurant at Kipling? The three restaurants for which we were given discount tickets may very well have been overpriced. We only went to one. It was over-priced and under-staffed. We thought Portobello would be some of the same and didn't care to go for the yodeling at dinner in the Swiss restaurant.
The location was fantastic. The hotel really felt like home, really nicely decorated...I would return back.
very friendly and helpful reception staff - excellent location - the room was a little stuff y - the Air conditioning isn't very good
The quality and style of furnishing was excellent as we're all of the staff with whom we had the pleasure to meet.
It's a very good choice for a city trip. We stayed for 1 night in the end of our travel before coming back home. It was pleasure to stay at Kipling Manotel.The hotel is near the station. It has very nice design and very nice personal. The room has a kettle. Everything was OK.
The room was very nice, lovely decorated and very comfortable.
Spacious rooms; nice decor; lots of thoughtful extras; staff very friendly.
free WLAN & public transportation pass included
free internet access included / very nice decoration
Confortable, good price for Geneve hotel standard usually expensive expensive brekfast for what offers
personale forsøgte venligt at løse de problemer der var i forbindelse med af finde parkering til bil, da det ikke er muligt at parkere ifm hotel endsige at holde ind og læsse bagage af. hotellet havde kun 1 nødudgang (hovedtrappen) som ville kunne benyttes i tilfælde af brand hvilket pga en evt. røgudvikling ville være en katastrofe for gæster på eks. 7 etage!
The terrific location and the friendliness of the staff.
Good location, clean room.
Courtesy of hotel personnel in resolving the problems of tourists the wireless is not free of charge
Comfortable rooms and staff There should be more variety of food at breakfast, e.g. scrambled/fried eggs because when you come on business for one week....
It is near to rialway station. Some problems with hot water
Wellington located near the train station Very noisy, not very clean, bed very uncomfortable. This being said, not sure you can find better in geneva for this price (chf 170)
rent værelse, pæn reception og gode badeforhold, god seng Hotellet er beliggende midt i "Red Light" district og det er ikke rart når jeg tror at det er et pænt hotel. der er mange luder og narko dealer lige uden for hotellet
Rent og pænt Generende støj fra naboværelset- TV'et kørte stort set i døgndrift og med høj volumen
Morgenmaden og den stille central placering. pigerne på vagt på fortovet generede jo ingen og alt også udenfor var pænt, ryddeligt og rent. Tja - man kan jo ikke fjerne Genève´s "red light district" - altså prostituerede og sexshops ligger jo side om side med de fleste hoteller som ligger mellem banegården og de hoteller, der er i forreste linie mod kystpromenaden. Men det ville jo pynte, hvis de ikke var der....
Venligt personale. Fin morgenmad. Central beliggenhed. nej
Very friendly and efficient staff. No air conditioning.
hotel staff's professionalism the room that was located on the street side was a bit noisy
location works being undertaken at hotel and we were not advised. no view from room due scaffolding & sheets
Helpful staff, clean and comfortable rooms. Good location. Very well connected both to the center and the UN with public transport and 10 minutes walking distance from each. Wi-fi in the rooms is too expensive. However it is available free of charge in the lobby area.
excellent staff, very pleasant, convenient to UN, great bus connection to train station and airport, quiet & safe neighborhood, on Lake Geneva by parks for morning walk. A very pleasant alternative to busy train station area business hotels. For Geneva prices, excellent value.
quiet room small but everything available.
The staff are very friendly and helpful, the rooms are nice and comfortable, it's located on a main road and they provided free internet in the lobby. I wish they provided dinner because for someone who stayed there for work, I had to walk into town to find some food options. If they can start to provide breakfast, lunch and dinner at the hotel itself, it would be perfect. I put that the value for money was not great, but that's because everything in Geneva is expensive.
Breakfast was ok The wall was really thin and I could hear everything done in the other rooms (big problem!)
hotel staff yes telephone not working in the room
I was persuaded to stay at the Mon Repos due to its alleged proximity to the UN, where I was going on business. I was sorely disappointed.The rooms are small and stuffy.Apart from an attempt at "modern" decor, and a mediocre breakfast, you get very little value for your money. I cannot believe that they hotel had the audacity to charge over 250 francs for a twin room for terrible services and facilities! Mon Repos has no air-conditioning in the rooms. You are forced to open the window! Terrible noise from the cars on the road ! The fan in the room was inadequate. The service is poor and slow. The waitress at breakfast was rude and nosey. The bar at the hotels mediocre, closed on Fridays and Saturdays and charges high prices for frozen reheated pizza. In the end I fled to the Intercontinental. For a pool, air conditioned room , respectful service and good food, I'd rather pay more. Avoid at all costs !