They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
very very splendid hotel !!!
service room service
Breakfast. All was so fresh and very tasty! NO
Restaurants and Business services
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
The concierge gave false/conflicting answers/suggestions most of the time.
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
The pool and related facilities were very good
This is an immaculate boutique hotel. Excellent services.
The service and style other than in the restaurant The very poor service in the restaurant
Everything The room was a bit small
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
I was forced to wait my room up to 4:00 p.m.
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
Meget lidt støj. Rent og relativt moderne. Rimelig beliggenhed. Morgenmad alt for dyr. Internet kun i stuen og på første sal. Værelse meget lille. Klædeskab lille og vakkelvorent. TV var lille og gammelt og udbuddet af frie kanaler var ringe: 4-5 kanaler. Kun CNN på engelsk, men i ringe kvalitet med sne og striber. Pornobetalingskanaler var der dog plads til. Noget pjat efter min mening. På trediedagen virkede fjernsynet ikke. Næste dag var det ok igen, så min klage virkede. Dog de to sidste dage virkede det igen ikke. Mine klager blev ignoreret uden at jeg fik nedslag i prisen. Hotellet anfører at man kan betale med Diners, men i realiteten kan man ikke. Virkede ikke som et **** selvom der var håndklædetørrer. Badeværelset var ekstremt lille, men pænt.
quiet, well appointed and near Malpensa airport
Location, price, size of rooms in suite, facilities in suite, service
the location the room ' furnucher' brakfest' cleaning sys
situation for lake, old town and restaurants.
Central location. Spacious studio. Many beds. The smell of cooking all over the studio. The overall impression was about "incleanliness".