The facilities, location, reception staff and restaurants are excellent!! The location and view are amazing for the small cost!! A great value with great and knowledgeable people that truly want and try to help make your stay amazing!! I find that all is very clean and comfortable!! I find this hotel a wonderful place to stay!!! I will return here whenever I return to Kiev or the area!!! I cannot name anything that I did not like!! The lifts are a little slow and the WiFi is not perfect...but not bad either!! A very nice hotel with a rich history and a wonderful, amazingly knowledgeable reception staff that can answer or provide you with anything that you ask!! I truly enjoy this hotel!!
Is a great area to be a lot of people I and out Old, and all the worst thing in hotel, try for a day or just go look if it doesn't sound right. It says 4 stars, maybe 20 years ago, now no more then 2 and I was very generous .
Location All other things in here
Location Room furniture was really old Very bad wifi No tea or coffee in the room No kettle in the room Old carpets, blinds, bedding, towels (some literary have holes) Breakfast had yesterday's salads (lettuce leafs had brown spots)
There was no hairdryer in the room, although the description says it does.
Take the over 1 hour to find a reservation, and it wasn't busy at all, looking like a motel Not hotel!
Great location - heart of it all, on Maidon Staff weren't the most friendly!
The location, restaurant, staff was helpful, multi language, very clean and even as older hotel, had very good and visually pleasing architecture! I think is perfect for any type of travel! The cost was excellent, the location is perfect!! I really like the hotel!! Equivalent to most European good hotels!!The Internet Wi-Fi works ok!! The staff was amazing helpful to me!! They were exceptional as I needed to change my reservation and stay to attend an emergency with my daughter at home, they truly helped me with all the process and policy!! I will stay again! Twin beds, but I expected some local differences! The lifts are quite slow, but still a very good hotel!
Friendly and accommodating staff (most understand English) Great responsive room service (Good breakfast delivered to room Fairly well located Very near metro station, varied restaurants and shops nearby Ocean Plaza commercial center within walking distance Nice, clean room with comfortable bed ----
Extremely bad employees, worst breakfast ever,etc
There was a very nice view from the 6th floor where we were Coffee and tea were made available but it wasn't possible to get hot water until we asked for a kettle
Distinctive look and very comfortable, especially the bedding. Rooms have balconies with great views. Shower is elevated more than 6" off the floor, which is odd and can make entering and exiting it difficult if you have mobility or balance issues.
nice, clean, 5 minutes from metro station Arsenalnaya. 5 minutes from kievo-pecherskaya Lavra! nice cafe on the 1st floor
The refurbished Deluxe Rooms were done well. The bar facilities were also good except that some staff members still need training on customer service and communication in English. I disliked the idea that I had to pay for an extra half a day because I arrived a few hours before the book in time of 14h00. The standard double and twin rooms are in a terrible state. They don't qualify to be in a 4-star hotel ! That is what I had booked and I subsequently had to upgrade to a Deluxe room which was nice and comfortable but at a huge cost. I also did not like the harassment of my Ukranian girlfriend although I had booked a room for two people. The security personnel demanded her passport so she could have access to my room. For God's sake, she had the right to be with me and I had already checked in.
the hotel staff are so friendly and helpful and the location is fantastic the hotel still under preparation and the driller was knocking our heads every days we can't sleep well :(
Nothing I did not have access to the internet. Breakfest was awful. In general it was awful
Good location! Comfortable, clean hotel! Good design of the rooms! In Room type Junior Suite the window isn't open!
The location was very central, close to several metro stations and within walking distance to a number of tourist attractions. The hotel is really more of a "mini hotel", on one floor in a building in a shopping centre. There was also at least one night club in the building and every night I could hear music from the club all night until early morning so did not sleep well. The included "buffet breakfast" was very light.
I don’t like anything Every day laborers worked and made a lot of noise only could sleep at night.
Everything was quite comfort - whole design, furniture, enough space in the room. Breakfast - it was not a buffet, in this case I think it could be better to offer at least 2 sets of meals and ask for a choice.