The location, services, cleanliness, room amenities, features like snacks in the refrigerator, and the great courtesy of the personnel The location of the room that was assigned to me
The hotel is in heart of Kiev
no gym facilities was disappointing, otherwise, very nice
Great location and friendly/helpful staff (a real plus in Ukraine:) If you are not too precious - it should be fine. I usually use apartments, but with no cell and early flight - best to get taxi from hotel at set rate at too early in the am. Rooms are old and worn. I heard some were renovated - but certainly not the one I was in.
Perfect location for site-seeing Old room
Close to Buddha Bar Rooms are not clean and smells
Facilities, food, and staff are excellent. Uncensored adult film previews on TV, and strip club in the hotel, make it a bit inappropriate for a family vacation.
Very high price
The hotel lobby bar and restaurants were very nice and luxurious. The room appointments however were only average. Door staff were not friendly at all. Acted as if they were doing you a favor. Front desk and bellmen were good however. Hotel Is large and not so personal butt he public areas were very nice
breakfast and lunch, apples on the floors.
Only location Basic hotel, the value paid is much more than what it worth's ...
the roos are not 5 star level.
Location,staff,building. The place is a bit overpriced and the rooms are like a 4 star hotel.
Clean nice staff 24 hour bar nice room amenities Room was old Soviet style furniture typical of this
The facilities were very luxurious. Personnel spoke English. Hotel is managed very well. Room very spacious, fitness center impressive. Offered a price with or without breakfast and fitness as well. That's a great option. The restaurant (Japanese) was very good.
high class hotel, very clean and good service N/A
We stayed only 1 day ,unfortunatly , but we confirm that really 5 star hotel, perfect breakfast, proffecional staff
I thought the staff was exceptional. The bar is flexible and willing to stay open a little later than the hours as long as you are generous. Clean rooms and you feel very safe here. First class treatment all the way.
Relatively new hotel, some English-speaking staff, good location. Prompt room service. Many electric outlets. Room air conditioning would not work after repeated complaints. Too hot to sleep, opened window to cool room, then street noise too loud(cobblestone streets). Had to cut trip short, they would not put me in other room, nor refund any unused days.. Very expensive. Does not deserve 4 stars. No bidet.
The staff at the City Hotel was excellent. Everyone was friendly and knowledgeable. Any requests for assistance came with a smile. The food in the restaurant was very good and served tastefully. The location made it easy to walk and explore Kiev. Overall it was.a very pleasant experience.
The hotel was centrally located and had excellent staff and amenities. The rooms were very comfortable with excellent beds. The breakfast on the 15th floor was top rate and the view was an added bonus. Would definitely return and recommend.. There was nothing to dislike.
Location, Staff and design of the room made for a perfect stay after an 18 hour flight from the US. Staff were both friendly and helpful. The Man at the desk pointed us to the New Years Eve Celebration. Room was spacious, quiet and very comfortable. Kiev was -12 C, and there was always plenty of hot water. The bathroom was floor heated which was a nice amenity in winter. Very well priced. Location is central to most attractions. Metro is only 150 meters away. No complaints
This Hotel sits back from the main road within a courtyard arrangement. City / road noise is vertually non-existant. The hotel staff are without doubt - some of the most professional, helpful and kind - that i have ever met. The cost.
The hotel was an oasis in the city, had a very peacuful atmosphere, and had somewhat design style. It was located such a way that no street noise neither street lights could disturb the silence. The personnel was very helpful, friendly and professional. Additional advantage that the hotel had only 24 rooms or so, no noise in the corridors, nor people hanging in the bar etc. I travel a lot for my work, but this is absolute the best hotel I was ever in. It really enjoyed to be there.
quiet place, to sleep no
Good small clean hotel
quiet rooms; friendly hotel employees; English speaking reception; WiFi included, breakfast included. small dining room for breakfast; no restaurant for dinner; sunday without cleaning the room; narrow rooms, cramped lift and corridor.
Bed was ok, WiFi was strong, fast and stable, staff was helpful and professional, just a nice average European hotel! Television was all local, only in Russian or Ukraine, and some "Warning" banner was constant on some channels! I did not come for television so not a real big problem, just saying what I know.
Nothing No english tv no one speak English Under construction When I ask to speak to the owner of hotel to see why he can not put English chanel I was told the owner is one of ukraine government and they don't give a shit If that's the case I will Email to all the us websight to remove this garbage hotel from us market
Nothing fancy but staff is nice, great location, and great value
The hotel has it has a great location, good security, breakfast is good, has cleaned up image by removing strip club. Beds are not that good, but no beds are good in Eastern Europe, also all of Ukraine uses central heat so fall in early spring rooms can be cold, but all hotels of be that way. Pool is smaller, but had to myself when I used it.
Good value for money in great location
Nothing! Lights didn't work. Power points didn't work. Wi-fi didn't work. Shower went hot then cold then hot. Shower didn't drain and flooded the bathroom. Rooms are tiny. Bathroom is tiny.
Bed excellent, very big and comfortable. Big airy balcony, plenty of room for table and chairs but none provided.. Plenty of electrical sockets for phone chargers etc. Staff pleasant and helpfull. Clean and well decorated. Quiet location. Air conditioner unit, electric wall heater plus hotel heating system in room. Light switches glow in the dark. To reach the hotel from the street door you have to climb two flights of stairs, there is no lift. No fire escape plan in the room, or anywhere else that I could see. No "Exit/Emergency Exit" signs anywhere that I could see. If there was an emergency exit I never saw it, or signs leading to it. I booked a Junior Suite,. It was not a suite but a standard room. The room had only one chair, I asked for, and was given a second one. There was no way to hold up the shower head so you had to hold it yourself whilst showering. There was no shower curtain or rail for one, so the water went all over the floor. Breakfast, not enough seats,not enough utensils, not enough plates, not enough anything, tea was included but coffee cost extra.
Good quality price, located not far from center, good quality of bed, bif space and totally new. Half of hotel in reconstructions, procedures not clear (my room was without towels), and because it's very small breakfast for poor.
polite personal, convenient location breakfast not so good
Hotel staff Cleanliness of the room is terrible. Two days out of 4 they didn't clean my room. The hotel is under construction and workers start fron 8AM to 5PM. Was blocked outside of the hotel at 2AM for 20 minutes as the staff was sleeping. Well bellow standard! Will never recommend this hotel to anyone.
- very nicely fitted room, - location - no electric sockets for notebook, very, very small elevator, renovation works in staircase
Everything was very good
Everything better than normal standards in Kiev. Only 3 apartments so very good service. Would reccommend!!
Friendly and accomodating staff. Clean and well appointed rooms. Check out the lift (do not travel with bid suitcases, though). centrally located but quiet. the building is still being done up, so the staircase does not look its best.