There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
Concierge is the best. Thanks to Koy, nishant and gary
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
Good proximity to Petronas Towers Lift access through room keycard
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
The view of KL towers no
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
I liked the cleanliness and the convenience and the breakfast not much
Location near the monotrain, expensive,
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
Location is great. Not really a 4 stars hotel, poor services, no internet.
Very good value
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
business breakfast facility, pool area
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
Friendliness and efficiency of the staff
It was a clean and comfortable hotel and the location was perfect. Nothing
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
Near to KLCC and the rate is very excellent
very exllant hotel location and butiful loby with live band
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
lovely staff..great buffet cero complains...everything was superb
Friendly and proffesional staff. Slow internet connection
everything was excellent nothing
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
service of staffs
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
Room size big.
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
they did not have our rooms available and tried to avoid giving us the reservation we booked
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
Venlig betjening og ved ankomsten blev jeg opgraderet til en suite uden beregning. Desværre blev jeg voldsomt forbidt på underbenene af bugs, der øjensynlig kom fra gulvtæppet, da jeg sad og arbejdede sent den sidste aften aften i det til suiten hørende kontor. Det udviklede sig - dagen efter at jeg havde forladt hotellet - så voldsomt at jeg måtte søge professionel hjælp og have antihistamin og smertedæmpende salve. Jeg har ikke oplyst hotellet om dette idet jeg jo var checket ud da det udviklede sig.
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
Hotel stuff was very helpful. Buffet was good Internet is very expensive
easy access to hop-on-off buses n/a
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
Breakfast! Nothing... Great experience!
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
pick up from the hotel to KL CC and Pavillion nothing
The staff at GTower (and Malaysia in general) are fantastic at providing world class service, if you like to work the staff, these guys will be there at your every request promptly and enthusiastically. The hotel was extremely well priced, decor was great, was well appointed facilities and Amneties. Only negative was the lack of sound proofing from the city hustle and bustle taking place 24/7 in the streets below. This was only for one of the rooms I stayed in, the other room was fine.
It's new hotel design concept, the use of the Club floor facilities which is excellent Not well sign posted on how to get to hotel reception , complicated changes of lifts
It is a great hotel. Only 2 stops from the Golden Triangle. Staff are very professional and the rooms are tastefully decorated. The facilities are fantastic. Great Gym & Pool. Fantastic restaurants N/A
The room of course. I love the room from the interior design to the furniture, I really had a fantastic stay just for even one night ! None, but I would like to note to other hotel guests to always check the towel for stains (whatever you can imagine that is), but understand that this isn't really the hotel's fault because laundry is usually out-sourced.
Very very calm and no noise Dress code
luxury and good design , very clean and new , nice bathroom with facilities , and good price . i like it at all . it is a new hotel so most taxi drivers do not know the location ...
perfectly suited for business traveller, excellent club lounge facilities, room perfect!
Excellent Hotel Facilities, and location of the hotel. Brakfast buffet needs improvement. The quality of the food is excellent, but it lacks of diversity.
flot og dejligt hotel good value for money fremragende beliggenhed
Hotellet er utroligt luxuriøst med en enormt flot reception, restaurenter og store flotte værelser. Morgenmadsbuffeten er enorm med utallige valgmuligheder. God pool, meget hjælpsomt personale. Underligt nok var der en del myg både i receptionsområdet og på værelset. Wake up call bestilt til afrejsemorgenen kl. 4, men det skete ikke. Den ellers overdådige morgenmadsbuffet blev ensformig i løbet af dagene, og noget mad var tydeligvis genopvarmet fra dagen før.
I høj grad tilfreds med hotellet og vil gerne bruge det igen. Restauranten var også klasse A1. Hotellet er nyt og byder på prima komfort. Beliggenheden i The Golden Triangle er sikkert ideel for de fleste gæster. Ved check in var der problemer med betaling med American Express Card. Dette gælder også visse andre hoteller, både 4 og 5 stjernede, i Malaysia. I stedet brugte jeg Visa. I Kuala Lumpur har jeg tidligere flere gange boet på et andet 5 stjernet hotel, hvor American Express uden problemer blev brugt. Da Royale Chulan skilter med Amex bør hotellets betalings-set up til bank måske forbedres.
Gode faciliteter på hotellet. God morgenmadsbuffet. Store værelser og fin service ved check-in. Ligger tæt på shopping-centre og restauranter Noget langt til nærmeste tog-station
The location is amazing, you cannot be closer to the towers or the city center!
Good service and location to shopping The swimming pool wass too small and under repair
Location and cleanliness of the hotel. Staff failed to bring our luggage up promptly despite 2 calls to bell boy.
Very nice hotel, as a 5 star should be.
good location in same time the rate poor facilites compare with other hotel like ritz
The hotel facilities restaurants the pool the luxuriousness drinks a bit high priced
My whife and I enjoyed staying at the hotel. We both did a cooking demonstartion by the hotel Executive Chef Marcel Kofler, the Master Chefs of trade Chef Bong and Chef Raman, which was excellant and made the stay at the Mandarin Oriental Hotel a memorable one. Thank you for that. Regards, Mandarin Oriental Hotel is geared for families and two many children running arround and push chairs being wheeled arround make the hotel look less impressive than it realy is. The hotel should aim for the high end of the market as it is supposed to be a 5 star hotel.
Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.
The hotel staff is very helpful and it is within walking distance to the KLCC mall and Petronas Twin Towers.
I loved the most things about the Mandarin Oriental, Kuala Lumpur the service was excellent and the stuff were honest and everything was nice. nothing and thank you so much
Manadarin is a very good hotel , very ogranized and clean , the employees are very welcoming , its only meters to the Peronas towers , and its connected to the mall , so its very conveninet to stay in Manadarin . also what i liked that they put fruits every day for us, and also they arrange the room for us at morning and around 5 every day .
I found the staff to be friendly, helpful & hospitable. The facilities were of high standard with the hotel having an excellent location. Not applicable
The room was big No restaurant, I asked for ice, the did not have any .
Considering the location, The face is reasonable price. There were enough parking lot which was very convinient. When I check-in, the reception employee made me slightly uncomfortable because he changed the room I arranged. The room condition was unclean so I felt it was not cleaned properly.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.