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It's location within a shopping complex. The staff is not experienced in Hotel Services. The cleaning is not up to 4 star hotel. The qulaity of the furniture is too low.
The perfect view of twin tower & kl tower from my room & the attached good big mall & entertainment center to the hotel. In short its a perfect hotel in city centre & near to all main malls
The rooms were big and had a seperate living room which made it feel like home. Access direct to shopping centre. Central location.
Proximity to my areas of interests. The room was too large for a single occupier but well suited for couples.
The curtousy of the duty manager The facilities of the room, the furniture, the busy elevator, non- availability of extra balnket and internet service within the rrom or within the lobby
It is located in a convenient location within the Berjaya Times Square Shopping Centre. It is walking distance to other major shopping areas like Sungei Wang and Low Yat Plaza. The view from the hotel is panoramic. The staff were prompt in their delivery of extra towels and ammenities. The reception will call to ensure that we got what we requested for. The door of the shower area did not close properly. So the whole bathroom was wet after a bath. Although there was a pantry, there was no plates or cutlery.
The room was good and comfortable. Convenient as it was nearby shoppng centres and restaurants. The information was not given accurately nor informatively. Internet connection was not available in all rooms as mentioned in the website, nor any information placed in the room to highlight such so. Staff was not informative and did not give proper information and was unprofessional to give excuse that we need to request for such facilies when website states its availability.
the hotel room need more mentinnence
the rooms were big and comfurtable, nice city view check in was dellayed 45 min without conveniant reason, too much crowdy hotel
The convenience of being in a central location and having a mall right in the premises The food at big apple Coffee shop is not of international standard. Menu selection is too austere and cuisine tends to be too ethnic. The tv in the room has only a few channels and the remote cxontrol doesnt work on top of the fact that the huge old fashioned tv has to be shared by the bedroom and living room
We stayed 3 nights. Great room and good breakfast. Good location near Berjaya Times Square and monorail. Staff were really helpful Not easy to find!
design of the room i had to pay cash for room service.
Overall, my was stay was good and pleasant. The staff was friendly. It could have been better if the hotel was able to accomodate a later check out time. They did provide a 1pm checkout but my flight was scheduled 6:30pm. I wish I had rested a little more in the hotel after touring KL.