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The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
Room size big.
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
they did not have our rooms available and tried to avoid giving us the reservation we booked
Friendly and proffesional staff. Slow internet connection
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
lovely staff..great buffet cero complains...everything was superb
service of staffs
very exllant hotel location and butiful loby with live band
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
everything was excellent nothing
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
Friendliness and efficiency of the staff
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
business breakfast facility, pool area
I liked the cleanliness and the convenience and the breakfast not much
Location near the monotrain, expensive,
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
Location is great. Not really a 4 stars hotel, poor services, no internet.