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Parking is so expensive
It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
Location, gym, bed, price.
Restaurant service and yelp promos very good
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly. Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
This was Convenient with the continuous shuttles and proximity to the airport. This hotel is in a serious need of an update for rooms. My room was on the third floor. Immediately walking into my non-smoking room I detected the smell of stale old tobacco have a room that had one smoking allowed. The carpet was old and the decor was dated. In the bathroom some of the woodwork showed moisture decay. The bathroom was small and the sink stood at about mid thigh of this 5' 7" guy. This was not what I would consider an ACA accessible room based on the size of the restroom so I don't understand why the sink was so low. Generally this room made me feel like I was staying at a seedy motel rather than a Hilton.
Clean I will pay for the Wifi
Clean. Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
There was a lot that hilton offered. To the point where we weren't able to do everything in the hotel for the 5 days we were there. The only thing that was a struggle, is the narrow-ish drive in for the front of the hotel. If there's a busy day or event, good luck getting through the entrance with a vehicle.
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice. You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
Fantastic corner room Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
the bar shitty elevators, takes forever to get an elevator
Venligt personale og rart med room service da vi pga jet lag gerne ville have morgenmad kl 4 om morgenen Hotellet er slidt og trænger til at blive shinet op. Har ikke nogle særlige karakteristika, minder om de fleste andre
Personalet var venligst og altid hjælpsom. Rent hotel med god morgensmads buffet.
Ligger perfekt, når man skal flyve næste dag, men langt fra "byen", så det er, hvad dette hotel er rigtig godt til.
Hotellet fungerede fint som ankomststed efter en lang flyrejse, det var et godt sted at hvile ud og komme til kræfter igen, inden turen gik videre ud i området til nye oplevelser.
Venligt personale i receptionen. Der blev ikke fyldt op med nyt kaffe eller servietter eller nok håndklæder hver dag - det forventer man da af et 4-stjernet hotel?
The pizza and craft beer were excellent. Sushi and many other food options were available.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Having to pay $25 for valet parking.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Location . Dirty windows , no tooth paste , and furniture was dusty
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
The beds are comfortable.
Clean sleek hotel
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
I am never disappointed by this hotel. Excellent!
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
Personalet,værelsets komfort i forhold til prisen,beliggenhed i forhold til lufthavnen,den fri shuttlebus service.
Hotellets belligenhed og service med lufthavnsbus og prisen Hotellet er nedslidt og nuset
Det ligger dejlig tæt på lufthavnen og biludlejningsbureauerne. Praktisk når man skal hjem efter en dejlig ferie i Californien nej
Beliggenhed med bus til lufthavn og prisen, personalet var hjælpsomt. Værelset og hotellet var slidt og lidt nudset, morgenmaden var ikke den bedste
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
nice room. comfortable bed. everything worked Terrible pickup service at the airport. We waited a half hour for the shuttle, and finally I had to call the hotel to request a pickup. The other hotel shuttles passed by every 10-15 minutes.
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
The rooms were clean and comfortable. There was no late night snack bar.
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!
The room and restroom was very clean and the restaurant for breakfast very good Room is small
Really great staff. Enjoyed the wine pairing and tasting menu at steak house.
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
The Wifi service
Bed was very comfortable Door to balcony was not sealed, so there was noise and air leaking in.
The front desk people were very polite and helpful. I stayed on the 4th floor and it was very noisy. Every noise from the hallway could be heard in the room. Also the TV turned itself off right in the middle of a program.
Clean, comfy beds and decent restaurants within. Room smaller than expected, especially the bathroom
We liked the close proximity and convenience of the free shuttle to the airport terminal. The staff was courteous. The room and bathroom was clean. No noise. So all in all, this was a pleasant experience. We stayed at this hotel while we were in transit for another flight. As a result, the only thing thatvwe were looking for was a clean,quiet and cheap place ton stay by the airport. We had no other requirements: shopping, spa, swimming pool, etc... So, insight of that there was nothing negative to say about this hotel.
The honesty of the housekeeping staff was comendable. The safe was left open all day with valuables and money visable, and they remained untouched. The general dining room was extermely friiendly annd efficiennt. A little pricy for what it is.
My kids and I love our stay... Beds were comfortable. . staff was nice and friendly.. The restaurants were delicious.. Love the pool and jacuzzi.. We had a great time.
Had to wait at airport for 35 minutes for shuttle to pick me up. Unacceptable!!
Staff helped us with the set up of a baby bed
Awesome free breakfast. Nice clean room. I had to pay for the parking which was a bummer.
it is ridiculous for the hotel guests to pay for the parking, even being in the hotel
I liked that La Quinta let me store my bags with them before and after check out. Everyone was friendly. There were not enough electrical outlets and there wasn't good placement for the coffeemaker.
You must pay for parking if you have / rent a car $17.00 a day. If paying for the room wasn't enoug. Second complaint wasnt a big deal til I needed more towels
We only stayed one night to be close to the airport for an early flight. Check-in was simple and fast, restaurant in the Inn was ok and reasonable, room was very clean, bed was pretty comfortable. The pillows were like rags tied in knots and put in a pillowcase. The parking was hard to find, there were only a few handicapped spaces and they charged $17. a day to park there, I complained about both things and was told to go back to the 3rd floor get my car and put it in a 20 minutes space... Entering the parking, there is a sign that says if you lose your parking ticket it will cost $200.00 but the machine did not give us a ticket. The lady at check-in said, "Oh, we never enforce that. How were we to know? She did waive the parking fee since I said I was sorry I booked there and wouldn't be back because of the inconvenience and cost of parking.
Comfy beds Clean Friendly staff Great free breakfast with hot food options Close to lax and to the freeway with access to Venice beach There were zero parking spots on our first night. We had to park at taco bell with a parking permit. Fortunately the front desk manager kindly waived the parking fees for our stay. Also our TV was in bad condition. Needed screen repairs
Great location, close to the airport for a late night arrival. Staff was very friendly, great rate and felt safe! Good, fast, breakfast cheap parking.
Well i didnt like the false advertising of the pricing and they didnt make it easy when the dates where mixed up or justify the costs that they later added and double charged me and its been 4 days and i havnt recieved my refund
Convenient location and nice breakfast included Blood stains on floor and our towels were pretty dirty as well. Wish there was a place to get iced coffee inside or nearby
The shuttle they advertise never showed up and I was stuck waiting for over an hour in the rain. When I called the Front Desk, they said it was coming multiple times but it never showed. Eventually they told me they didn't know what happened and to take a cab.....an hour later. Horrible!
The price was affordable One of the elevator was under service
Proximity to airport, nice clean & modern room, pretty good continental breakfast included and free airport shuttle Pool was locked shut even when "open" and when we told the staff about it they said they would fix but didn't get to it within a half hour so we just gave up on swimming.
This is a very disappointing and terrible hotel. I was trying to book the hotel on the Kayak mobile app, and somehow the last step of the reservation process wasn't successful, so I tried to book it again but the second time didn't work either. Two hours later, I got two confirmation emails from Kayak and said "you're book" and found out my credit card had been charged twice($256) by Holiday Inn, then I contacted kayak customer service right away. The kayak representative was helpful and willing to talk to the hotel and ask for a refund, however, after the representative explained the issue regarding the mobile app error to Holiday Inn LAX, the hotel refused to refund ONE PENNY to us, and claimed that's their "non-refundable" policy. During my years of travel, I have never experienced this kind of issue and I still don't understand why this hotel is willing to ruin their reputation by refusing to refund any money and not showing any understanding to their guests. *This is not a vicious verbal assault, this is based on a real experience.
I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!
No wash cloths, not enough towels, and had to pay for parking was rediculi
Will never stay there again. -Shower didn't drain -Urine all over the toilet -Overall unclean -Walls are so thin, that you can hear phone alarms going off -$18 for parking and $20 for breakfast -Inserted parking card into the reader and it didn't work
The room was a one king size bed, very spacious and clean. Like it a lot Parking was very expensive and one shouldn't have to pay for parking for the rate this Holiday Inn charged.
Proximity to airport and courteous shuttle to LAX were great. The facility felt a bit dated. Some fresh décor would help.
Perfect for what I needed....a quiet, clean, comfortable room.
Close to airport and shuttle service. Bed was comfortable. Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.
Everything No complaints
One block from my rental car turn in......... great room.....mattress and TV quality excellent. Drapes would not close ................bright McDonalds lights also lit the room up but I was too tired.
I liked the concierge. I liked that you have a bar.
The staff wad very helpful and respectful. This a very nice hotel. The Business Center was nice but limited for 15 minutes. There were a limited selection for the Tv. I wish there could have been more channel and more variety. Only thing I didn't like is that you have to spend over 7 dollars to use a credit card.
Plenty of power outlet for phone charging Bed sucks , too soft
Very comfortable bed & nice and clean. Hallway & room smelled like sweet tobacco. Very unpleasant !!!
clean facilities, friendly staff. Hotel shuttle is very handy. A reasonably-priced option if you have an early-morning flight the next morning. Bathroom was strange- toilet kept running and we had to fix it (didn't bother calling the front desk- it was more of an annoyance than an issue...) sink was TINY, shower nozzle was very short.
You get a bedroom and a living room like suite for the price of a bedroom. Really good bedding that promotes a full night's rest. If you have to stay at LAX, this is a good solution but at 200/night, it isn't the cheapest option near the airport.
The hotel staff was very helpful, and the restaurants on the 1st floor were good options to get inexpensive food. The room we stayed in was very spacious having a full kitchen and living room. A big plus was USB charging ports just about everywhere you could imagine. The only negative was that we found candy bar wrappers in the bedside tables in the bedroom. Other than that everything was clean.
Loved the scenery in the room
Our was so nice and more spacious than we expected. Will definitely choose this hotel again when we visit LA Only bad thing was the Wifi was too slow
Dejligt værelse, med anderledes indretning. Tilknyttet hotellet er parkeringsservice, som fungerer rigtig godt. Derudover er tilknyttet en ganske udmærket billig restaurant samt en pool med tilhørende bar. Lidt mere kontrol over festlighederne fredag og lørdag aften ved poolen, da disse kan virke forstyrrende for gæster der skal tidligt op den næste dag.
Hotellet havde en god beliggenhed i forhold til LAX, meget smuk og cool indretning. Personalet imødekommende og venlige. Vi boede der 2 nætter og vil klart anbefale stedet. Måske ikke velegnet til børnefamilier.
It was clean, comfortable and I felt safe there. would have liked some bacon with breakfast. The shuttle was a little late. I thought I was going to miss my flight out. But I made it.
I really slepted comfortably in the beds. And the morning breakfast was awesome!! I didn't like the fact that the couch was broken, so therefore uncomfortable.
Breakfast buffet and evening snacks always appreciated and valued Sometimes too much roominess and little time to use it all in the spacious suites... But definitely a valued benefit
The room was very comfortable - I liked the two rooms. The breakfast was just great!! I liked the big flat panel screen in one room and the second tv in the bedroom. The staff was very frienly and helpful. If you ask me if there was anything I did not like about the Hotel, that is a complaint. Not everyone has the time to file a complaint with the hotel while traveling - you should realize that. 1. only one of the two tv remotes worked. 2. The sink in the main bathroom backdup immediatly when used. Hotel management needs to insure those items are checked for usability every day.
The room was gorgeous! I did not expect the look of an indoor lobby that almost look outdoors! Very cool. Breakfast was delicious and my stay with my boyfriend was fantastic. Thank you!
The hotel staff were great. Resturant food great....the rooms are a bit tired and in need of freshening up.....smelt stale....very dark and gloomy.. The towles had holes in them not impressed at all.
Good facilities, excellent breakfast, good Managers Reception every night, very good value for money.
The hotel was spacious, clean, well located. Staff were wonderful and facilities great. Amazing shopping a short taxi ride away. Convenient small shop right across the road for basic supplies as well as food, drinks and wine. An easy, enjoyable stay, and great location for getting to LAX early in the morning for our flight. Perfect stay!
Very good room, excellent beakfast.
Checked in within 10min. of arrival, one person ahead of me. Room was great, clean, and comfortable. Great selection for room service. Food arrived within 20min., hot! Food tasted great, I had the pork slider, flatbread pizza, and porkchop. Drinks were cold. Although the food tasted great, it cost me $83! Little pricey. My room was in a corner, next to a storage room, #316. I felt like I was different.
Good local bus for $3.00 round trip going to Manhatten Beach area with shopping and restaurants if you want to kill a day waiting for a night flight home.
Breakfast was good. Staff was very nice. Quiet for location. Elevators take a while to arrive from each floor.
The location was perfect for our visit. Breakfast was very nice. The rooms were clean, staff were friendly and courteous I will be there again in a few weeks
Best hotel near LAX for a quick overnight stay! Very close to LAX with a quick free shuttle pick up. The shuttle bus driver was the best ever! He was courteous, friendly and took all of our heavy suitcases from the shuttle to our room and then back the next morning!!
The room was very clean and comfortable. It was quiet even though it is in a busy, noisy area. The bed was comfortable. The air conditioner in room 320 does not work well, we had it turned to a comfortable temperature but it could not keep the room cool. The gentlemen that checked us in, Sterling was his name, was rude and noncommunicative. We asked about places to eat and about the shuttle to the airport and he was very short and did not explain things in detail. Perhaps just a little training would help his approach with customers at the counter.
Clean rooms, free parking, breakfast included (although I didn't try it). WiFi is slow and not too reliable (I was disconnected at least 3 times within 2 hours), elevators are very slow, the rooms are dated, and there's a slightly musty smell.
Appreciated the location and good breakfast Upon our arrival, our room smelled of Body Odor. After turning on the A/C it went away
It is a good basic hotel. Good breakfast, free wifi. I won't stay there again because it took their shuttle about an hour to pick me up at the airport- about a five minute drive. Shuttles for the other hotels came about four times while I was waiting.
The location was the only thing this hotel had going for itself. The price matched the service & accommodations.
We missed our flight home, so after already checking out and heading to the airport to book another flight, they offered to keep our bags there and sent the shuttle out for us so that we could enjoy a couple more hours in Los Angeles. Very clean, very comfortable, and surprisingly quiet for being located so closely to the airport. Would stay here again!
More than adequate bed to sleep in between flights. Clean.
Owner has done a really good job of cleaning up and modernizing an old hotel/motel Drain in shower didn't quite keep up. Not a big desl
Location Hard to find room ,stuck back in the construction area only 2 rooms stuck back in a alley way. Doors of both rooms wide open and the lights didn't work, the floor was covered in water, this was fixed but took time. I've stayed here alot but never had a room like this. I had a reservation too. I don't think they use this room for guests regularly.
Overall good facilities for price Loud airline noise Room could have been cleaner
Clean sheets. Coffee and continental breakfast. Room did not have any bad smell. Pick up to airport in morning every half hour. Hot water was hot. Close to airport. Airport van at pickup from airport took 1 hour 15 minutes. The door chain was broken in the room. Overall maintenance was poor.
clean, close to airport, friendly people, good internet no proximity to restaurants except BK
Hard non-carpeted floors, recently repainted, clean throughout. Bathroom fixtures such as showers felt dated. Toilet flushing was loud.
Clean, convenient location to both car rentals and airportand great shuttle service to LAX.
Great location to the airport with a shuttle service. It was exactly what we were looking for in price/location for a quick sleep before a flight.
Comfortable for an overnight stay between flights.
It was very convenient because it was close to the airport. However, if you're new in town and visiting the city, I would pick somewhere closer to where the action is. Like near Santa Monica. It was pretty clean, and the staff was very polite. They let us keep our bags in the office until check in, and let us keep them there after check out until our flight. We didn't use the pool, but it looked decent. We had a great newly renovated room as well, so it was nice. The rooms were a bit damp. Possibly some humidity or mildew issues. We had to keep the fan constantly going. The continental breakfast was very cheap. Not much to choose from. Just some cereal and yogurt. Lots of flies all around the premise. A few in the room, but mostly outside the door and where the breakfast was located. Hair dryer was broken
This hotel is in an excellent location if you're going to be traveling around Los Angeles. I was in town with my wife to meet our new nephew for the first time, and this place was conveniently located near LAX and next to the Howard Hughes shopping center (a really nice place). It's right near the 405 freeway, which is what everyone in LA uses to go back and fourth from the beach to the inland bits (the valley). Anyhow: I prefer to stay at extended stay hotels when I travel, because I follow a really strict bodybuilding diet, and being able to cook and store my own food is mandatory. The location was excellent, and the room was decent (clean, small kitchen, but usable). Well, here's where this hotel got a bad review in my book: customer service. My wife and I went to check into the hotel at night time (around midnight), and when we got into the front lobby, we were greeted by another guest who told us he had already called the hotel, and was told they were sending an employee down to the front desk to check him in -- 30 minutes prior. After we waited for a while, the other guest went and called the hotel back again (using the hotel's built-in phone system), and was told that an employee was on the way down again. After waiting an additional 30 minutes (my wife and I had been here about 45 minutes by this point), I got on the phone myself and called the hotel. I was immediately transferred to a calling service where the person told me that they've been trying to contact the employee on duty, but nobody has been answering their phone. They told me that there was nothing they could do except hunt around for the employee myself, and then put my on hold for 15 minutes and didn't answer my questions. So... After I got put on hold by the calling service, I then started wandering through the hotel with the other guests (who were still waiting to check in), banging on the doors of the communal areas. After banging on the door of the main laundry room (on the first floor), we were hesitantly greeted by the front lobby person on staff who must have been sleeping or something in the laundry room >.> So the entire time we were out there in the lobby waiting, calling the hotel, etc., this person was in the laundry room sleeping (I assume). So frustrating. We finally went to check in, were given our key cards (about time), and were then told that even though we pre-booked the standard King room, they only had a smoking version available. If you're not a smoker, and have ever slept in a smoky room, you know what I'm talking about: it's gross. So, I asked the lady to please just change our room or something, and she gave us a queen room (fine: I figured I'd argue about it later, but by this time I was exhausted, frustrated, and half-awake). So then my wife move ALL OUR STUFF into our new room, get into bed, and what happens??? The fire alarm starts beeping... Apparently the batteries had died on the fire alarm, so it was beeping every 3 seconds, making it impossible to sleep. So then I called the front desk, and was told to move into another room. So I go downstairs again (thankfully the lady had stayed at the desk this time), get a new room key, and go to the new room. And guess what I find in the new room? It was the room I had originally reserved!!!! It was a normal king room with no smoking. Sigh. I was so incredibly frustrated, that after moving all my stuff out of the first room, and into the second room (which we had reserved originally anyhow), that I just completely gave up. This was easily the worst hotel experience of my life.