clean room and ready window was open on entry and flys or mites were around lights and bit us during nites sleep... expensive for what your getting to be honest. its like a jurys in ireland but double the price..
Hotel had a good value for money. Tramway provided a good transport connection to the city center, as the location was a bit off center. There was also free parking in the garage, even if a bit cramped. Nothing to complain.
Good restaurant and friendly staff. Furniture & carpets in rooms need updating to justify 3 star rating.
The hotel is located at the river about 1.2 km from the center. The tram stop is just at the hotel. The hotel has its own garage. Our room was large with twin beds and nice view of the river.
Reception Staff- Spoke English very well and menus/signs etc in English were a bonus! Ice machine was great. Food was excellent and very accomodating for the children. Approach to restaurant is not good, loads of coat hangers, meeting in the bar, could not see if the restaurant was open. Only one member of staff serving both bar and restaurant. Not very efficient. Too expensive for gin and tonic - 9 euros each and only one bottle of tonic between 2 people. Breakfast not very good value at 13 euros per person-not a lot for your money.
Location close to the city centre, right opposite a tram stop was extremely convenient. Car parking excellent. Very quiet, very nicely furnished accomodation. Checking in time was quite late in the day, and the fact that the hotel restuarant was closed at the week-end was a pity.
Polite Friendly staff. Good position of hotel to main Tourist attractions. There was no air conditionaing. The room was very hot and noisy with the window open. There were also some form of flying insects that caused my partner to be bitten and some discomfort.
We do not like the lack of preparation of the reception staff to give information of any kind. We had no tour support we can to fulfill our plan to visit.
reception staff very helpful, breakfast was good and good tram link to other parts of city. There was also parking facility.
loved the location loads to see and do. tram outside the door.also bike hire.loads of parking. perfect experience.
I liked the location as the Bouffay stop on the local tram was right beside the hotel. Also, it was very clean throughout. 2-bedroom suite was ideal for us and reasonably priced. Bathroom was a good size and towels were replaced on Day 1 of our stay without us having to ask for them. The receptionist ordered a taxi to the Airport for us and it arrived ahead of our requested time. A good choice of restaurants were to be found near the hotel. Front of the hotel (tram side) didn't look very attractive as it looked like a derelict building initially. There was a fair bit of noise late at night with people making their way home after their night out.
Great location, modern apartment ,although quite basic everything was clean and new. Good location for shops and restuarants. Close to one lof the biggest indoor skateparks in Europe . No car park ( it is a city centre but we managed to park outside at the weekend )
Great location easy to find and close to all the restaurants and bars, very friendly staff and extremely helpful. Only downside was the rooms were a bit small but for a weekend away they had everything we needed.
They sent me an email after I had departed on my journey, saying they had overbooked, and had no room for me. They could not find any hotel nearby for the same money, so they sent me to a sister hotel, in the next city, 20 minutes away. I wanted to be in the original location, right in the heart of that area.
location breakfast is no value for what you are paying bit of a rip off
The location is fantastic, right in the middle of Nantes. It is therefore very convenient to visit the city. Hotel staff is helpful and kind. The room temperature was a little bit cold for me and I had no way of changing it.
the staff when you arrive /wifi access/ design/ location The room was cold!No shampoo/ Noisy early in the morning because of the truck cleaning the surrounding streets/ 2 small packs of Nescafe or tea would be welcome in the room/ Please improve the way to enter in the hotel during evening ( door closed and secured, I enter because somebody was going out)
Very clean hotel, rooms were very clean also. Excellent location. Staff helpful Our room was a bit small, but adequate, not enough room storage-wise, my husband likes to put everything away, but there was no-where to put our bags, or the contents of them, so they were open on the floor for the weekend, which annoyed my husband. We had to ask for clean towels, the rooms are not cleaned everyday.
Very clean and helpful staff. Very noisy at night and building work in the adjacent street from early hours of the morning. Hotel room had no hairdryer, but could borrow one from reception and no tea/coffee available in the room.
We liked the facility to make hot drinks and light meals in our room. Although it was certainly not the fault of the hotel there was a lot of night-time noise from nearby bars and restaurants.
We felt relaxed and it was convenient. Clean and welcoming. Good and easy to have a safe in the room. Only two portions of milk per day in the room. We wished to be able to have more warm drinks than 2. Didn't like the cardboard cups in the room. A little too hot in the room, no way of making it cooler. Drinks and food in the room cabinet very dear - hence wwe did not avail ourselves of this service.
The easy access to the parking lot and the location close to the city center.
The room was child friendly. And was within walking distance of the city centre Parking was directly below the hotel but was not owned by. Very aesy to use but an added expense at €12 a day.
Efficient, helpful and friendly service. Cleanliness, comfort and quality of rooms. Tasty, well presented, good choice and good, friendly service at breakfast. Conveniently located for sight-seeing.
The room was very good and the service was good as well. Location is not the best choice for holidays purposes, because it is a little far from the city centre.
The convenient car park. Location. Poor internet connection.
Hotel situated near to train station and also near to city centre. Breakfast buffet was also quite nice.
Efficient, friendly service from reception, cleaning staff and the restaurant. Large, well appointed rooms. Good choice at breakfast.
Well located, clean rooms, good value for money. No internet access
Very clean and comfortable rooms, just next to the station and rental car offices.
Very good. Room was very clean, and well cleaned every day. Nice and quite. Good location. Menu could have English description in addition to French. I was assigned a smoking room even thought I had asked for a non-smoking room but it was not a problem since I could not detect any smoke. The bed was a little hard for my taste.
excellent room - no noise from station No tea/coffee facilities in room
I do not like much. Bottom of the hotel's restaurant and as soon as the train station. Very small rooms, cramped. And nenaravitsya when shower goes straight to bed. Humidity feels misted window of the room.
Very good room. Great staff-really helpfu land good humoured. Food excellent. Breakfast -top class No-Would love to go there again
Convenient to train station was great and the convenience to the old town. The staff were friendly. I was upgraded and had a beautiful big room. Breakfast was great ... loved the pancakes!
The staff were extremely helpful. The fact that the hotel is literally attached to the station (windows are double glazed so no noise!) makes up for the fact that it is about 10 minutes walk away from the main tourist attractions in the old town. When we were there, complimentary hot beverages and biscuits were available 24 hours at the lobby - nice touch. Breakfast was pretty standard and breakfast is free to guests aged 55 and above.
Location Smell of smoke in the hall by our room
Good restaurant attached to the hotel. Room was a good size, clean and up to date with all necessities. Near the railway station. Secure hotel parking. Walking distance to chateau. Staff were excellent
Hotel is new therefore not everything was working. No WiFi connection in the room. Breakfast was rather modest. Price was excellent though so overall I would recommend lack of WiFi
the equipment there are very nice
I like a lot the hotel staff, even not speaking french so much, the communication was good and the room is really nice, confortable and clean. I went to Nantes for the first time and, as a visitor, I was expecting that the hotel location was more in the center of the city, or near it. Is not hard to get by bus or tram (the station is really close by walking and there´s a bus stop in the end of the hotel street), but it would be better, if don´t have a car/auto to stay in a central area. So my suggestion would be for the hotel, explain better about the location, so people can choose better if it´s the case.
Friendliness of the staff.
friendly staff, clean room quite difficult to find
Wow!!! What can I say about this hotel? It's obviously only been built recently and judging by the few people who were staying, it is ridiculously under used and has not been 'discovered' yet. All the rooms appear to be 'apartment' rooms; air conditioned, fridge, cooker, separate toilet and bathroom and immaculately clean at a bargain price!!! Highly recommended! The only minor issue was that the restaurant in the hotel seems to shut during the French Summer holiday, which seemed a little weird, but I suspect this will probably change as the hotel becomes more well known. It wasn't an issue as there was a choice of a couple of restaurants about a 10 minute walk away. It wouldn't put me off staying at this fantastic hotel!
Quiet , clean and comfortable room, friendly and helpful staff., free internet in room with good bandwidth. Still somehow "unfinished", no wifi in room.
hotel would have benefitted from a vending macjine in foyer.
near the city center
Proximity to City Centre Kitchen facility in room
The staff were very friendly and helpful, the apartment was clean and in a nice central area.
Location was very good There was not even one english TV chanel. The Balcony could have been cleaned. The bed was very uncomfortable.
good service and very pleasant staff
Good location Room had not been cleaned after previous occupants had left and was not cleaned for the duration of my stay (5 days)
The small kitchen is great! Most hotels don't even have a kettle for boiling water but his hotel had a small kitchen for our use. And its very near to the Castle and Church, maybe 6 mins walk.
Appart'city was just what we wanted, great location, good, newly furnished, clean rooms, helpful and friendly staff. We stayed in Appart'city for one week while we searched for an appartment in Nantes. It was ideal using a kitchenette which was fully equipped and saved us lots of money not eating out all the time. The sofa bed was fine to sleep on and easy to fold away. The key is a bit fiddly but no problem, also the reception sometimes smelt of bins because of the location of the bin room but wouldn't stop me using Appart'city again.
Very friendly and helpful staff, bilingual (English, French). Breakfast room very sterile.
smell of room freshener was overwhelming
The Hotel was modern, decor good, reception very helpful, secure parking, good breakfast. lacking in lounge facilities, perhaps not a hotel for young children Storage facilities in room were limited, short stay not aproblem
Location could not be better for the centre of Nantes yet quiet. Close to to station and tram stop and to the main shopping and restaurants areas. All the staff were charming, welcoming and professional. The room(50) looked out over the Chateau and was modern, clean with very comfortable bed. Lovely continental breakfast. We will certainly stay again any time we visit Nantes. 10/10. Nothing.
Good package, close to city centre right in front of the castle, comfortable double bed room and very friendly and flexible staff, we had our breakfast late and we left our luggages for the whole day. very nice breakfast but not included in the price (€ 10 per person).
very good location, very good staff, fair price view to the castle
extremely friendly & helpful staff. Everything was done efficiently.Recommendation of a nearby restaurant was excellent. I had a lovely room, everything was dark brown which was fine during the day. In the evening or dark in the am, the lights in the room were inadequate. A bright central light is needed.Because I left in the dark, I didnt realise I left something behind (it was small & unimportant, but useful to me).
Rooms were quiet, clean, comfortable and well fitted. Breakfast was good quality and with lots of choice (continental style). The location is very convenient for the old town in Nantes without being in the bustle.
Very close to the castle and the railway station. They have only a shower. No bath.
Air conditioing was great. Clean, tidy and comfortable. Good location
room was small but tastefully furnished with a great view although I suspect we had the best room there with the best view over the castle
The hotel was nice and quiet as well as being very well located opposite the Gare and also being on the Green Line of the Tramway System which was excellent value and very easy to use The weather but also the lack of in room coffee & tea facilities which seem to be complemenary in soo many other hotels
A well situated, clean and comfortable hotel with secure parking
Friendly and helpful staff. Clean. Good experience. Satisfied with everything
no parking expensive breakfast very basic
The hotel has been refurbished since we last stayed there, big improvement, staff very friendly as always. Secure parking for motorcycle. Location is good ten minute stroll to the old quarter where there are plenty restaurants and bars to choose from.
Convenient for the railway station. Friendly staff
i could not fault it .clan , very helpful staff and owners in every way
Good location and good value for money Unfortunately the free WiFi did not work with my iPhone and the staff were not very helpful
The hotel was in a good location, a short walk to the train station and castle. The soundproofing between rooms was non-existent, I could hear people flushing the toilet, having a shower, and someone snoring.
Proximity to station and centre of town
Excellent location, comfortable quiet rooms, very nice breakfast and friendly staff. Good value for money It would be nice to have the possibility of buying alcoholic drinks from the bar or to order breakfast to be served in the room.
Very convenient city centre location close to shopping, sightseeing, restaurants and places of interest would like to have tea/coffee available in the room.
We were on the 7th floor, so there was a lovely view and it was very quiet. As we were staying with a small group, I liked the coffee making facilities near the front desk and the breakfast was very good.
The location was perfect for our three day visit to Nantes, easy access to the mainly pedestrianized area of the city. Above all the friendliness and courtesy shown to us by your staff was examplery. In particular your receptionist Severine was extremely helpful. Many thanks. None
Central location. Really good price. Very clean and very comfortable. Friendly and helpful staff. Highly recommended.
Excellent location, delicious breakfast Small room
central to nantes it was a 2 star hotel,with 5star price.
Location, location, location! Right in the city centre close to shops, transportation, restaurants etc. Nice & clean, good beds, free & fast internet, breakfast included Only very small desk which was not so easy to work at
The location is good for tourists with the sights,restaurants & shops within easy walking distance. The general description has misleading claims. A bar suggests a range of drinks & not just soft drinks; there is no public parking " on site"; there were no international papers; the one lift broke down twice during our two night stay in a room on the 5th floor; the staff were unable to provide us an extra pillow because " the hotel was full ".
The hotel is very centrally located for shopping, restaurants and sight seeing. The staff ar friendly, efficient and helpful. The hotel does not have a restaurant or onsite parking which can be inconvenient. Hotels in Nantes in general are very overpriced, i would only recommend this hotel at €100 or less.