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Location Given room with bad view. When others were available with good view.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Loved the comfort of the hotel and the location Nothing
Great location. And close to restaurants
Great location, rooms are spacious, lobby and building are beautiful. 5 minute walk from Gaslamp, 5 minute drive from Seaport Village and close to everything else. Staff was very friendly and accomodating.
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
Clean Horrible View
Excellent location All charges are extra Parking extra Water extra in room
The hotel was in a great location, near the Gaslamp quarter, friendly staff, and could sit outside and have a great view of the water. When we checked in we were asked if we wanted to upgrade to a bay view for $20. However, when we checked out we were actually charged $30/night for a total of $60 (so $40 more than we were expecting). The view wasn't that great, but wasn't terrible. It was almost a $600 stay (with the upgrade) and it may seem silly, but we were on a super strict budget so $40 more actually was a challenge for us. Also, the room only went down to 65 degrees and our room was quite warm so that did make sleeping a challenge. Overall, a pretty decent experience but disappointed that the hotel itself overcharged.
The hotel was nice Hotel was expensive
Location and views Paying $35 a day to parking
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Very friendly and helpful employees everywhere! Need better nacho chips
Its was clean staff was amazing I have nothing that we didn't like
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
The room was very clean and well designed. The bed was just right soft. Pet friendly hotel. The staff was very friendly. Room needs a fan to move the air because the a/c stops at around 69 degrees.
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
Proximity to downtown SD. No pool, no airport shuttle.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
It was quiet and close enough to walk to the trolley and other activities in the gaslamp area. Liked the security of the elevator requiring the key card to go up to the room. Staff was friendly. Parking is too expensive so we didn't feel like we could afford to rent one to get around. The restaurant coffee was too expensive. More than Starbucks.
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
Very dog friendly, friendly professional staff,comfortable spacious room
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
Great location and very nice staff (did a lot extra due to it being my GF's Bday). No
This hotel is very chic and modern loved everything about it!
Location, staff attitude and willingness to go the extra mile. Property was very well kept, service, from valet to restaurant, was excellent. Friendly, pet-acceptance, was a plus great pool area TV watching in room was not same in bar, should be able to watch game in room or in the bar area. Two differnt tv packages seemed senseless.
Very modern hotel, friendly staff and great location to many shops and restaurants Bed wasn't very comfy
Awesome location for Halloween celebrations!! Had so much fun! Lots of places to go within walking distance. Didn't have to leave the hotel except that we wanted to people watch. The costumes were amazing! Can't beat the Gaslamp for Halloween!
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Room was dirty
Perfect location for Gas Lamp bars and food.
Location, unique decor. The gym room is tiny! And the room wasn't huge either. So fed up with 4&up star hotels forcing you to get out of your room in order to get a decent coffee or breakfast and not offering really anything except decoration.
Near the convention center and very comfortable. No complaints
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Meget hjælpsomt personale Morgenmaden var bestemt ingen fornøjelse
centralt belligende. rimelige værelser til prisen. parkeringsmuligheder. venligt og hjælpsomt personale. morgenmaden var rimelig og alt hvad man kan spise
I liked that it was close the freeway, and local shopping center. Perfect for a short stay. I'm glad I didnt take my Yukon. It would of been a headache. The parking lot is made for compact cars only. Anything bigger, good luck. Very tight squeeze. The water pressure sucked. Seemed loike everyone was taking a shower at the same time and made it difficult to shower with ease.
It was surprisingly clean and comfortable. Area is a bit sketchy, some people we're sketchy as well. Smelled like marijuana. And 18 minutes away from nearest beach.
I like that it was cheap and still close to downtown They had broken appliances and they were not replaced. But that will never get fixed.
What I like about America's Best Value Inn, was the location, cleanliness of the room, and the price. Staff was also very friendly and helpful. N/A
Large room with internet,they had a good Mexican restaurant called RIVA'S 4 blocks away. This hotel should not have the word downtown in its name since it was very far from downtown, and had little services near by. Call your taxi ahead of time to get to the airport since the hotel had to call twice to get my taxi.
I liked that it was cheap compared to other hotels around the area. I was raised around a rough neighborhood but even some of the individuals staying there or around didn't seem like people in their right mind, one of the nights the people next to us argued all night threw beer bottles at the walls and even kicked our door a couple times until I went out there and tried to see what there problem was. Told the clerk and he said he was going to contact the law and he never did had to stay another night and the people staying in that room didn't get kicked out or told anything about there actions from the night before, you live and you learn never staying there again.
The price was great and the service was really good. the door was a lil broken
Nothing Holes in the walls and stains on the walls were mildly entertaining............ Breakfast, the fact that the pictures on the internet were not at all what the hotel was like. E.G. no pool
near the trolley. the safe didn't work. The extractor fan in the bathroom was very noisey
The rooms are very clean and huge, very well equipped and maintained. There might have been fleas or bed-bugs.
Early check-in, option to add microwave, fridge and a crib, friendly staff and fast service. $15 self parking per night right across the street. Small restaurant, no swimming pool or a gym.
The location is great, right in the Gaslamp Quarter. Everything is walking distance. They charge for US$30.00 for an overnight valet parking. There is no other possibility to park anywhere nearby. I think 30 dollars is a lot for it,. or they should include this in the hotel room rate so the guests will not feel that they need to pay some more extras.
it right by Petco Park, you can see the baseball game from our room no pool or hot tub, parking was incredibly high $32
Really liked the Hotel. The location was great. Service was excelent. We will stay there again.
Roof top bar is a lot of fun No swimming pool
Great location walking distance to food and bars/clubs. Rooftop bar was good but overpriced drinks The beds were really small
the front desk was very accomodating to any questions or requests we had
Again the staff was excellent, from the valet guy to the maids, they all go beyond there line of duty. The room I stayed looked like one of the older ones that hasn't been updated, the beds were worn and very lumpy, the shower did not work properly.
convenience to Petco Park, Seaport Village, & the Midway carrier lack of free parking
Everything was very clean, tidy and the staff made you feel at home. The room was very spacious and comfortable. The night time hours were quite noisy due to guests in rooms close by coming and going around midnight/1am.
The rooms are great and I specifically liked the bathroom accessoires (like shampoo, bath rope et cetera). On weekend-days, their nightclub on top has very, very loud music. I couldn't sleep because of it. They should tell you this in advance, for this price you expect a good night's sleep.
Gym was ok... pool rooftop wad excellent. Location to convention center was excellent No drawers in room shower was terrible. ...Just a wand...no nozzle above
The shower The fact that we had to pay 30 USD per day for parking our car. This should be part of the room for guest with reservation. 60USD is too much for simply keeping your car in the place you are staying!
Service, Service, Service!!! Perfect! Justin at the front desk was exceptionally helpful
I love the hotel. Rooms were big & well appointed. There were lots of complimentary options like water, juice, Keurig coffee & tea varieties, wine after 5pm, expresso & treats in lobby, shower, bed, pillows. Room service was terrible, my steak was super well done but lots of excellent restaurants near by.
The reception staff was very helpful.Good room with great bathtub.Very nice breakfast. I had to have a credit card to check in even though i had the full roomrent in cash.They wanted to block 2000 Dollars for a two night stay costing 460 Dollars.The manager was very helpful and we sorted the problem but its still shocking that you have to be in the possession of a credit card to being able to stay at any given hotel
Great decor,rooms,location and staff.
Great vibe. Beautiful Hotel. Great staff and service. Loved the rooftop pool. A little noisy. The room was on the 5th floor and there was a frequent rumbling sound coming from what sounded like above us. It made it difficult to sleep. I needed ear plugs.
Bed was comfortable, good size room, clean, nice staff, great breakfast at restaurant, good drinks at night! Pool area was very cramped...people ended up just laying on towels on the cement...not enough umbrellas
Top rate friendly staff. excellent accommodations. centrally located. the location, although centrally located was very urban and close to some what appeared to be homeless shelters. I didn't have any problems and it was fine, but I think awareness of surroundings would need to be stressed.
very nice hotel, design, modern, great location in gaslamp quarter, internet free the room is a bit small
Space,cleanliness and kitchen, will definitely recommend. Parking valet is $41, ouch !!!!
I liked everything. Great location right in the middle of the Gaslamp Quarter, friendly and helpful staff, downstairs bar, clean and spacious room, nice decor, free wifi, and the mobile check in via text was a cool feature. $40 valet is the only parking option offered by the hotel, and although I didn't have a problem with the service, a discount for hotel guests would be nice
The room was clean and comfortable. The location for functions at he Convention Center is excellent.
The wifi is free and decent. Very close to the Gaslamp Quarter with lots of shops. Discount tickets to SeaWorld and the ticket last 2 days. Free breakfast. And some nights free dinner. No elevator in the 4 floor building. Cannot use the laundry until after 3 pm.
This hotel is in the perfect central location, closed by to all the main attractions in San Diego. Staff very professional, always helpful and room was very clean and very modern bathroom. Paying for parking. I wish parking was included in the hotel reservation. Overnight parking is $40 a day, which I feel is a lot of money.
The staff was superior-friendly, warm and went out of their way to be helpful. I did not feel secure using the exercise room. Downstairs, secluded and next to a work room or garage. Same price as Marriott Marquis
I loved how helpful the staff was. The interior design is very modern and gives you the home feeling of comforability. I would definitely pick this hotel if I were to come to San Diego again. I was running a half marathon and had to pick up my car at 4am from valet and they took a little while to answer the phone. So that was a bit of an inconvenience.
Nice urban modern boutique hotel with great location. Park a block up for $15/night. Would definitely stay there again.
The location and design is great. The staff is nice. The rooms are comfortable. A microwave & fridge would be nice.