Hoteller i San Diego i nærheden af Rancho Bernardo

Listed as a hotel. I paid for a hotel. Arrived to find out I was staying at a motel. Not pleased.

The staff in the restaurant was excellent, The hotel is old! My bed was unbelievably uncomfortable. I had to line up pillows just to be able to lay on the bed. Chair had been removed from our room and not replaced. Had to ask for it to be returned. The lighting in the bathroom was horrid.

Bedding was comfortable Greeting was rude, given no hotel info or directions to room. Room had no book or hotel information. Key was deactivated and we were scolded for having to reset it at the end of a long day. Was not given clean towels or toilet paper after room cleaned. Had to ask for replacements. Maid tried to clean at 7 am! Breakfast tasted terrible, food not hot, wasn't enough food made. Staff was rude. Struggle to get salt/pepper, plate, knife. Tables not cleaned, WAY over priced! Internet never worked during entire stay both in room and lobby. Had to use phone as mobile hotspot to use internet.

The location is great. The handicap room was difficult to maneuver around. My husband is missing his right leg and trying to climb in and out of a bath tub is difficult. A handicap room should have a walk in shower. Also there were kids running around in the hallways yelling and pressing the handicap room buzzer. We had to call the front desk 3 times.

freindly staff spa not working. staff had no idea when it would. called day before and asked specifically about spa and was told it was was working. found out it was out for over a week.