We had a few mishaps unrelated to hotel and the staff were SO helpful, kind and industrious. They helped us deal w/mishaps while keeping us comfortable.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
This was located on the waterfront with easy access to downtown. The room was comfortable with nice big screen TV (north tower has been renovated). Bathroom was small relative the suite size. South tower is not renovated but has slightly better lake views.
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
Easy walk from Union Station, Rogers Centre, CN Tower, lots of restaurants
Please improve standard amenities, such as glassware as opposed to plastic cups. Hallways were extremely noisy. Bed had no top sheet.
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.