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The location can't be beat. It's near the entertainment, arts, and business districts. Union Station is right across the street. The hotel interior is gorgeous. In a city of glass and steel the old stone/marble really feels nice. The staff was very friendly and accommodating. My room was not renovated like some of the others mentioned by reviewers. The decor was dated but comfortable and good enough for the stay.
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Predictable level of service and comfort Construction noise
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
Beautiful Lobby and bar area. Beautiful Lake views with very spacious and well appointed rooms. Very Friendly Staff, check in was fast and friendly. Great location in the City. Hallways and rooms need some updating. Paint, wallpaper and furniture is somewhat dated, faded and chipped. Old refrigerators that don't work still in room. We had someone's dirty undergarments under our bed. Billing errors were widespread and took several calls to fix. Parking is pricey at $50 a night. Nice breakfast buffet. Walk to most major venues or take public transportation which is clean and inexpensive.
My adult daughter and I were celebrating my birthday. My daughter told this to Laveera upon check in, and she immediately gave us an upgrade to a lake view room, and when we came back to the room after shopping, Laveera had ordered a lovely bottle of wine and a cheese tray for us to enjoy. I will definitely stay at the Westin Harbour Castle again and recommend it highly. A big thank you to Laveera!
Lobby and entry upscale and classy. Excellent location. Room comfortable and well appointed. Room was noisy - fairly constant elevator and/or hallway noise. Could hear neighbor's phone conversation. Bathroom tub a little dated.
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
The check in was one of the best I ever had. We found in the morning fresh ketchup in the bed after a late night check in. The door stopper in the bathroom was so loos you could see the entire anchor. Tv had break outs every other minute and you could still see hand marks from so body all over the room. After reporting that during check out I was porimissed a manager to get in contact with me. Nothing happened...
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
The view and location. Restaurant food was terrible, room was outdated with stains everywhere and scuffs/scratches all over the room. Also everything was far over priced, i.e. $10.00 for wifi.
Room service was fast and friendly Valet parking people are too bossy
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
Beautiful property right in the heart of Maple Leaf square. Rooms are inviting and have a very homey feeling to them. If you're looking for a romantic getaway, this is definitely the location you should purchase.
The room was very comfortable - amazing shower and bed! Tatiana was a huge help! She pointed out great restaurants and helped us sign up for tours.
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Location and comfort. Price
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
Not a thing
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.