Fordele: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Fordele: "Friendly staff. Both two meals were awesome."
Ulemper: "Already done."
Fordele: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Ulemper: "the food is disgusting"
Fordele: "everything, the crew was efficient"
Ulemper: "more African entertainment to be added on the Johannesburg route"
Fordele: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Ulemper: "Can not be topped up"
Fordele: "Flight time shorter than scheduled. Food good. Crew great."
Ulemper: "Somewhat limited recent release movies compared to Emirates."
Fordele: "Super friendly crew. Enough food and drink."
Fordele: "Seats are spacious even for economy class."
Fordele: "The crew were excellent"
Ulemper: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Fordele: "Entertainment system ok"
Ulemper: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Fordele: "Overall good"
Ulemper: "Boarding needs better management."
Ulemper: "Food could have been better."
Fordele: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Fordele: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Ulemper: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ulemper: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Fordele: "smooth boarding process excellent enterntainment offered food is also quite good"
Ulemper: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Fordele: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Ulemper: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Fordele: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Ulemper: "Economy is still tightly packed with limited leg room considering the distance traveled."
Fordele: "Everything From the food to the drinks to the comfort"
Fordele: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Ulemper: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Fordele: "Spacious and clean"
Ulemper: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Fordele: "Very attentive, great food, quality aircraft"
Ulemper: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Ulemper: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Fordele: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Ulemper: "It was a 17 hour flight, but they made it bearable."
Fordele: "Excellent service. Good food. Very attentive and responsive flight crew."
Ulemper: "Space was too tight"
Fordele: "New plane"
Ulemper: "Nothing in particular"
Fordele: "Overall experience"
Ulemper: "Could have had a better selection of movies"
Ulemper: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Fordele: "The service, kind and pleasant."
Fordele: "Great service always"
Fordele: "Food was delicious!"
Fordele: "Service was great."
Ulemper: "Bit on the cold side."
Fordele: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Fordele: "The service and the flight to and from Narita Airport."
Fordele: "Red wine was good"
Ulemper: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Fordele: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Ulemper: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Fordele: "Overall just a really great experience."
Ulemper: "Nothing negative to report."
Fordele: "Food, entertainment, cleanliness of the restrooms"
Ulemper: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Fordele: "Singapore service is always outstanding"
Ulemper: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Fordele: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Ulemper: "I didn't care much for the meals, but my husband loved them."
Fordele: "The entertainment 100s of movies & Shows The very good portions just right"
Ulemper: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Fordele: "Entertainment was great"
Ulemper: "The food is getting worse"
Fordele: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Ulemper: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Fordele: "got us there, efficient and effective crew."
Dreamliner was comfortable and entertainment system good
Fordele: "The seats were so comfortable"
Ulemper: "Very nice crew and great food"
Fordele: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ulemper: "It's KLM. What else do you need to know."
Fordele: "Klm's consistantly high standards in everything they do."
Fordele: "Professional crew. Good simple check in."
Fordele: "The crews were pretty great!"
Ulemper: "The regulating of the temperature."
Fordele: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Ulemper: "Flight was delayed, had to run to my next connection flight."
Ulemper: "The KLM crew are always great serving and treating you. Well above many other airlines."
Fordele: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Fordele: "Friendly crew"
Ulemper: "KLM lost one piece of my luggage"
Fordele: "General flight journey"
Fordele: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Ulemper: "Everything was very good."
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Ulemper: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Fordele: "Being fed was amazing and watching free TV was great!"
Ulemper: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Fordele: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Ulemper: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Fordele: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Ulemper: "Long haul flight made pleasant by KLM"
Fordele: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Ulemper: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Ulemper: "not really"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew where awesone and the choice of entertainment was fantastic"
Ulemper: "Seats way to close together"
Fordele: "Overall booking and airport was ok. Food was also actually quite good."
Ulemper: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Fordele: "Comfortable and well laid out seat area"
Ulemper: "Food was a little substandard for business class"
Fordele: "Comfort was better than on the previous Dash-8. Food was OK."
Ulemper: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Ulemper: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Fordele: "Good entertainment options. Nice flight attendants"
Ulemper: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Fordele: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."
Fordele: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Fordele: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Ulemper: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Fordele: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Ulemper: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Fordele: "Fabulous trip with friendly, helpful staff"
Fordele: "The food and the punctuality"
Ulemper: "The technology in interteiment is not touch screen"
Fordele: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Ulemper: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Fordele: "Cabin Crew was awesome."
Ulemper: "Entertainment System was not working and no Non-veg food option in flight."
Ulemper: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Fordele: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ulemper: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Special meal was good (Asian Vegetarian), but that was the only meal for 6 hours. Luckily I had eaten lunch at the airport before boarding at 13.40. And waiting about 2 hrs in flight before meal service. Tea and coffee was served together with the meal, but there wasn’t enough space on tray to have both the meal, the included tiny water bottle, the meal drinks and coffee/tea. Other airlines serve tea at the end of the meal. It was clear Etihad just wanted to get the meal service over with and minimize the service. This was the only time during 6 hrs that the staff showed themselves. Otherwise no pre dinner drinks of any kind, no follow-up serving of at least water This was really one of the most terrible meal and drink services I have ever experienced on - 6hr flight. The food itself was nice - due to special order. On the outbound flight (AUH - BRU) they did serve a meal and an extra snack. And followed up with several rounds of water. Shame on you Etihad for terrible service. The Dreamliner 781 is spacious in etihad’s economy configuration. Their 787 economy (AUH-BRU) was much more cramped!!
Fordele: "Love Etihad service"
Ulemper: "Snacks, i didn't want set meal"
Ulemper: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Fordele: "Only cleanilyness inside the plane"
Ulemper: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Fordele: "Crew was excellent food was good."
Ulemper: "sea food"
Fordele: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Ulemper: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Fordele: "The food was good."
Ulemper: "The legroom was inadequate."
Fordele: "services are good. flight is on time."
Ulemper: "Movies don't work properly."
Fordele: "Plane was good, seats were spacious"
Ulemper: "Check in process was hectic"
Ulemper: "The employees in the plane and at the counter they are not helpful"
Ulemper: "Everything was bullshit!"
Fordele: "the nice crew- the relative speed of boardinf"
Ulemper: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Fordele: "Nothing much"
Ulemper: "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"
Fordele: "Though I missed the Outbound flight, was given a seat on the next available flight and offered a free meal in the airport. Seating was very comfortable."
Ulemper: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Food was average and with no variety."
Fordele: "Staff was great...Food was good...Upgraded to first class !!!!!"
Ulemper: "More protein in food"
Ulemper: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."
Fordele: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Ulemper: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Ulemper: "It's a connecting flight for me and there is a long wait. so, my opinion is better to serve some snacks or food in the flight."
Fordele: "Free movies and polite hostesses and service"
Ulemper: "Free internet"
Fordele: "The food was awesome. The staff was friendly and courteous. Seats were comfortable."
Ulemper: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Fordele: "I really hate it bad food and foof poisoned snd blood vomited"
Fordele: "Nothing special"
Ulemper: "The flight crew was rude."
Fordele: "The leg room on the economy seats is good"
Ulemper: "The entertainment options are not enough"
Ulemper: "Food presentation"
Fordele: "A wide variety of entertainment available on board"
Ulemper: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Fordele: "Everything. Very accommodating."
Fordele: "good service,"
Ulemper: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Ulemper: "Liked everything"
Fordele: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
Ulemper: "Limited movies, food choices ran out."
Fordele: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Ulemper: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Fordele: "Etihad is the best airline on the planet. Certainly the best of the ME3."
Fordele: "All seats had power outlets"
Ulemper: "Plane was older than expected. Food/service was nothing exceptional."
Fordele: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Fordele: "Comfortable flight."
Fordele: "Boarding was smooth. Crew was nice and friendly. Bathrooms were neat and clean. Nice airplane."
Ulemper: "Food had very little variety."
Fordele: "new aircraft"
Ulemper: "Poor selection of beverages, poor selection of entertainment(same package 5 weeks after our outbound flight) service very average, attitude of attendants very average."
Ulemper: "Last two flights with Virgin Australia (not Etihad) were very late. Va decided to cancel my booking on my international connection even though I could make it. VA DID ALL THEY COUKD TO MAKE SURE I MISSED MY CONNECTION."
Ulemper: "There was an issue with my ticket/ boarding pass from JFK to Raleigh. It was said that the exchange ticket did not reflect in the system for Jetblue and that I will have to call their call center and figure out the issue. I was lucky that I found a staff from jetblue crew who could figure out the issue and help me out. If it was not for her, I could have faced difficulties."
Ulemper: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Ulemper: "This ar line has no absolute respect for its people. It seems because it is a fight going to India, which apparently it is not an important country they can do anything. The worst gate (I do not know if this is the air line choice or not), there was no line to boarding, there was not enough seat at the gate and one of the people at the gate was insisting that travelers should sit. The crew was rude to the Indian people, however they themselves were not acting properly. The bus came to get the people from the gate to the plane in Abu Dabi was really bad."
Fordele: "Spacious seating , very good food , excellent service."
Fordele: "I sat in the aisle seat so it was fairly roomy. The movies selection was very good."
Ulemper: "The Air Hostess was fairly rude to one particular passenger. Given that that passenger was fairly aggressive in asking for children kits, and the Air Hostess was doing her best to inform her that she has to give them all to the children first. Unfortunately it was very condescending the way she talked to the said lady. I felt that it could have been handle better. The guy next to me, his On Flight entertainment wasn't working. i felt bad for him."
Fordele: "Nothing. It is not a choice airline for at least international."
Ulemper: "I was coming from Düsseldorf with changeover at Abu Dhabi and they did not load my luggage."
Fordele: "Planes were good. Crew was ok. Except Checkin management not bad. There are other better airlines for same price."
Ulemper: "Checkin problems. They look for means to charge extra for handbag. Their handbag dimensions are smallest than any other airline. A standard carry on strolley will never fit their dimensions as they have it 7cm less in length and they harass passengers to pay for it. Very bad attitude."
Ulemper: "Some of the crew members are very rude and that really disappointed me."
Fordele: "It was a good experience flying with Etihad Chicago-Abu Dhabi- Kathmandu"
Ulemper: "The dimensional requirement of carry-on luggage came as a surprise at the last moment. The luggage I could carry on any other flight was not allowed in the Chicago check-in."
Fordele: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Ulemper: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."