Fordele: "Flight arrived on time"
Ulemper: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Ulemper: "Everything was OK"
Ulemper: "The KLM crew are always great serving and treating you. Well above many other airlines."
Fordele: "Pleasant flight"
Ulemper: "We were delayed & missed our connection"
Fordele: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Ulemper: "Everything was very good."
Ulemper: "Boarding was very slow."
Fordele: "Crew was great and professional."
Ulemper: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Fordele: "Nothing!"
Ulemper: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Ulemper: "Long haul flight made pleasant by KLM"
Fordele: "Crew were great, food, entertainment, seat and everything else was great as well."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"
Ulemper: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Fordele: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Fordele: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Ulemper: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Fordele: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Ulemper: "Nothing"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew where awesone and the choice of entertainment was fantastic"
Ulemper: "Seats way to close together"
Ulemper: "Nothing special"
Fordele: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordele: "Comfortable and well laid out seat area"
Ulemper: "Food was a little substandard for business class"
Fordele: "The entertainment options were good."
Fordele: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Fordele: "Sound was broken on my TV set!"
Ulemper: "Called stewardess twice to assist. No response!"
Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Fordele: "Left ontime and service was excellent."
Fordele: "Good Experience"
Ulemper: "Nothing much"
Fordele: "Delayed flight but staff apologized as for safety reasons."
Ulemper: "Very late arrival"
Fordele: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordele: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Ulemper: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Fordele: "Decent seat size. Sorta slept the whole flight."
Ulemper: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Fordele: "In flight food was enjoyable"
Ulemper: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordele: "Comfort economy well worth the extra."
Fordele: "Eveything is well arranged"
Ulemper: "Nothing"
Fordele: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Ulemper: "The entertainment was quite dated and didn't have new movies etc"
Fordele: "No chargers or tv on planes"
Ulemper: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Ulemper: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Ulemper: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ulemper: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Fordele: "Very good flight, excellent service and good food."
Fordele: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Special meal was good (Asian Vegetarian), but that was the only meal for 6 hours. Luckily I had eaten lunch at the airport before boarding at 13.40. And waiting about 2 hrs in flight before meal service. Tea and coffee was served together with the meal, but there wasn’t enough space on tray to have both the meal, the included tiny water bottle, the meal drinks and coffee/tea. Other airlines serve tea at the end of the meal. It was clear Etihad just wanted to get the meal service over with and minimize the service. This was the only time during 6 hrs that the staff showed themselves. Otherwise no pre dinner drinks of any kind, no follow-up serving of at least water This was really one of the most terrible meal and drink services I have ever experienced on - 6hr flight. The food itself was nice - due to special order. On the outbound flight (AUH - BRU) they did serve a meal and an extra snack. And followed up with several rounds of water. Shame on you Etihad for terrible service. The Dreamliner 781 is spacious in etihad’s economy configuration. Their 787 economy (AUH-BRU) was much more cramped!!
Fordele: "It’s OK"
Ulemper: "Need improvements"
Fordele: "the staff was very helpful"
Ulemper: "the touchscreen didn’t always work"
Fordele: "Love Etihad service"
Ulemper: "Snacks, i didn't want set meal"
Fordele: "Quick boarding, minimum queues."
Ulemper: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"
Fordele: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Ulemper: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Fordele: "Good value for money."
Ulemper: "Slow processing at boarding with unnecessary additional bag search."
Fordele: "..."
Ulemper: "....."
Fordele: "Check-in was easy and smooth."
Ulemper: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Fordele: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
Ulemper: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
Ulemper: "Need more leg room even for regular economy seating"
Fordele: "I liked my seat and the food"
Ulemper: "I did not like the cleanliness of the bathroom I did not like their entertainment I did not like that the flight attendants were bickering at each other not professional at all"
Ulemper: "Boarding process very delayed and we tired in this journey"
Ulemper: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Ulemper: "No food I ask three time for coffee and tea still not get it Staff so rude I don’t know why staff was rude if you don’t have food let us know not get rude ."
Fordele: "On-bard meals and service"
Ulemper: "Seat and space"
Fordele: "My flight with Etihad was very comfortable overall which was operated by Etihad itself."
Ulemper: "Please end your partnership with jet airways."
Fordele: "Nothing"
Ulemper: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Fordele: "Entertainment system and flight condition"
Ulemper: "Rude on board female staff . Not one believed in smiling or using the word please. They all wanted to control the passengers with needless commands and orders"
Fordele: "This time the service was ok"
Ulemper: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"
Fordele: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Ulemper: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Ulemper: "Head will hit the wall when using sink in toilet"
Fordele: "Cleanliness of the bathroom"
Ulemper: "Breakfast was not good enough"
Fordele: "I like service in cabines"
Ulemper: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."
Fordele: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Ulemper: "The second flight took off quite a bit late but we did make up some of the time"
Fordele: "The leg room on the economy seats is good"
Ulemper: "The entertainment options are not enough"
Fordele: "Staff were friendly and helpful, fast to attend."
Ulemper: "Seats are small, decor is old. Bread was stale."
Fordele: "Everything. Very accommodating."
Fordele: "good service,"
Ulemper: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Fordele: "Crew"
Ulemper: "every thing else"
Ulemper: "From the trip to india and the way back, The experience was horrible. The staff was rude and unwilling to help. Compared to other airlines very bad customer service. I will never fly Etihad again. I will actively tell people not to fly Etihad. At the Ahmedabad Airport they were unwilling to help and very rude!"
Fordele: "The food was great."
Ulemper: "Uncomfortable seats for too long a flight. Boarding took forever."
Fordele: "I enjoyed all aspects of the flight except the food."
Ulemper: "I did not likeep the food. It was oily and didn't have a good taste."
Fordele: "There was a technical problem on the airplane before we take off. The plane was in delay around 90 min. Captain of the plane was very reasonable in problem explanation, and we can feel that safety was on first place. All praise for captain and for the crew for very professional behavior."
Ulemper: "The crew needs to smile"
Fordele: "Hospitable crew... great service. Food quality not good"
Ulemper: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
Fordele: "Crew are usually lovely and helpful with even the most difficult passengers."
Ulemper: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."
Fordele: "Flight was good - smooth takeoff & landing. But delayed half hour in Abu Dhabi , did not make it up. Crew good but food was not tasty. My wife's specially ordered Jain vegetarian meal was inedible. Seat comfort OK but soiled by a supper in seat ahead, could not stretch legs."
Ulemper: "Entertainment choice for Indians limited and poor content. Unremarkable English movies & music. Quantity but not quality"
Fordele: "Everything except food. But a little more wide seats will be appreciated."
Ulemper: "Food."
Fordele: "The flight was awesome. A380 is thebest"
Ulemper: "They didnt have A380 from abu dhabi to SFO which was the longest part of my trip."
Fordele: "Schedule"
Ulemper: "The ground crew in SFO. Not friendly. Need lessons on customer service."
Fordele: "Food and entertainment are the two things I like about his airlines"
Ulemper: "Comfort, economy class really sucks in this airline"
Fordele: "Ample room and privacy provided by the tastefully done seating pod arrangement"
Ulemper: "Nothing"
Ulemper: "I did not receive my bag on time. I landed in Bahrain at 9:45 pm and had to wait in Bahrain till 2:30 am to recieve my bag. Where I was supposed to be at home in Khobar by 11:30 pm."
Fordele: "The seat was really comfortable, food was alright."
Ulemper: "Staff, I've missed my snack when I was sleeping nobody awake me"